AutoFair Honda Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Walter Ricker
6 months ago
This place is hands-down awesome never thought we would purchase from another dealership but here we are purchasing my wifes 1st brand new Honda Civic and me a brand new Honda Ridgeline. We had an awesome salesman for both purchases Andrew Pomerantz who made the experience easy and hassle free, and he is a super funny guy who doesn't play games. Thank you Andrew for this, Great job. We cant forget Keith Rodriguez and the crew you guys are awesome and we will definitely be going back for sure.

  KurtS
a day ago
I have seldom seen such rude service but I guess when you are unhappy to be charged 239$ to be told my engine blew due to the oil plug coming off (after driving to Washington DC after my last oil change). After voicing my unhappiness of paying that much to diagnose that an oil plug came out, with no raised voice and especially no bad language, I was very disappointed how rude Jason was !!! Thanks guys. Glad I went back to Toyota and bought my plug-in hybrid! Goodbye Honda and thanks for the nice treatment

  Domenique Gramolini
2 months ago
Super rude advisers. I ve had multiple issues with their service department. For one they serviced my ford and it had a transmission issue. Brought it to ford. They told me they had to be incompetent to not know it had a transmission issue. They serviced and sold me my Honda. Needed new tires a month after I bought it. Take 6 hours to do an oil change. They don t answer the phones. Huge attitude problems. I will be looking to service my vehicles elsewhere.

  Joshua Riley
4 months ago
I bought my Honda accord from them, but their service department don't know how to change out headlights that have a warranty. I have a gap between the bumper and my headlight. I'm afraid to bring my car back to them for any work. I told them about the gap they sent this young kid out to try fixing it and didn't do it. You spent 20g on a car with a gap between the bumper and headlights

  MILAN KC
a year ago
I have bought A New Honda from here . I have two Hondas and have been coming here for service since 2019 . I also brought other customers for them . But today I was there for just oil change and they ( Erica) returned me back saying that I had no appointment and they were busy . You don t treat your regular customers like that . May be you may have enough customers and you filter them based on some race or color not sure . They were trying to track the phone calling systems to validate my call . Come on you don t do that because I called for appointment for two cars . My brother with Toyota Rav-18 already came there and changed appointment based on my call. And you pretended that I did not call. You could have said it was called but we are busy which could be more professional .I alone with my brothers and cousin will not come here . This is nothing to you but it will affect your morality and professionalism as a business for sure .

  Isha Lodhi
a year ago
Erica is a god send! I have never met a more competent, kind, helpful and professional person. She knows what she's doing 100%. Has loads of experience with cars. And is friendly enough to explain your cars ins and outs to you in a way that any layman/new car owner would understand.A guy at this auto fair once screwed my battery terminal back in loose, and it kept coming off for a whole week. My car wouldn't start unless I opened the bonnet and put the connection back. So I'm def glad I went to Erica the next time I visited and she helped me change my opinion of the place.

  Paul Courtemanche
8 months ago
My company brings them vans now and then for service. They are very accomidating even though our vans are modified for people with disabilities.

  Jeff Lambert
a year ago
They are well organized. The work I requested was done sooner than I anticipated. As a general rile I don't like dealerships- but this organization seemed okay. I'd use them again.

  Christopher Procum
a year ago
Feels like they will find something everytime you go and make it sound like it needs to be done or it's a safety hazard.I bought a car there like 12 months ago, and suddenly they're now finding all these problems? Where was your extensive inspection when you sold it to me?So hard to find honest work.I don't recommend.

  Robin Gustafson
a year ago
I've been having my HR-V serviced here for nearly 3 years and I've always had exceptional service. Very polite and efficient and the work has been great every time!

  Helen McArdle
4 years ago
I recommend the service department and in particular our long -time service manager, Randall Werner. He has always treated us fairly and makes sure that our vehicle is safe and well maintained. He's a great person!

  Chuck Bennett
2 years ago
Excellent service department. 7:30am appointment routine scheduled maintenance also recall notice. Loaner car reserved ahead of time in and out in fifteen minutes. Service completed by eleven thirty. Good job thanks Tim and team Honda.

  Barbara Haynes
2 years ago
My service rep Jake, explained what needed to be done, he was very knowledgeable, pleasant, professional and got the job done faster then expected. I will only have Autofair Honda of Manchester service my 2017 CRV. Thank you Jake and your team.Services: Air & cabin filter replacement, Tires, Auto engine diagnostic, Oil changeServices: Air & cabin filter replacement, Tires, Auto engine diagnostic, Oil change

  France Featherstone
6 months ago
Jake was very friendly and professional. Would recommend him

  Lance Manion
a year ago
I called here on a Saturday and they took me right in for my check engine light issue - great thanks to Erica in the service department as well as the folks who looked into my issue!

  Bill Fournier
3 years ago
They have always treated me right and I've never had any issues with the repairs they've made to my Honda Accord.

  Ers Syscomm
2 years ago
im a tow truck driver. I love towing there because the service people are always nice to me.

  Rita Mann
2 years ago
Love this place today we went to parts this time and we're helped right away and had a very good experience

  Preston Gibson
a year ago
I visited the service department, it was great.

  Fred Coltin
a year ago
Completed job well and in a timely manner.

  Cindy Taylor
a month ago
Friendly service.. wait wasn't too long

  Kim Gordon
3 years ago
Friendly, prompt service..

  Peter G (The real Black cuban)
3 years ago
Very nice person

  Tom�s Wright
7 months ago
Very good serviceMuy buen servicio

  Yanira Demanche
3 years ago
Perfect Nicole the best Perfecto Nicole la mejor