Volkswagen of Lebanon

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Robert Taylor
a month ago
We had a very good experience at VW of Lebanon. Dave, our salesperson was super professional and at no time we felt pressure to buy. Everything went smoothly and we are out the door for lunch in our new VW ID.4.

  Brian & Nicole Carriere
2 months ago
We had an exceptional experience at VW of Lebanon dealership recently. As someone who typically dreads the process of searching for a new car, I must admit that this was one of the best experiences I've had in a dealership setting.Dave, our salesperson, deserves special recognition for his outstanding service. Unlike many salespeople I've encountered in the past, Dave was non-pressuring and genuinely focused on helping us find the perfect car for our needs. He kept us informed every step of the way, providing updates on the status of our new car as we eagerly awaited its arrival. Dave took ample time to ensure that we were familiar with all the features and functions of our new vehicle, patiently answering any questions we had and ensuring that we felt confident and comfortable behind the wheel.The level of professionalism and dedication displayed by Dave and the entire team at your dealership is truly commendable. Thanks to their efforts, what could have been a stressful and overwhelming process turned into a smooth and enjoyable experience.I will not hesitate to recommend your dealership to friends and family in the future, and I look forward to returning for any future automotive needs. Thank you once again for your exceptional service and commitment to customer satisfaction.

  Macaden Lyford
2 days ago
Kyle Morrison, Jim Pool and Crazy Dave pulled some strings and made a great deal for us! Couldn t recommend them enough. For sure will be using them again!

  Vincent DiNapoli
a month ago
When the customer makes an appointment and shows up on time the expected service should start at that time. If the customer has to call at 1PM for an update on a routine maintenance appointment that started at 8:15AM and they car hasn't been looked at yet it is extremely disappointing.

  Stacy Dion
5 months ago
Brandon and Andrew as well as the whole team went above and beyond. They were nothing less than stellar and provided outstanding service. They were so good to work with I bought a id4 that very day. They have made a life long customer in me.

  Gaal Crowl
2 months ago
I have bought 3 vehicles from this dealership. I have used their service probably 30 times. They cannot seem to behave like professionals. I have decided that, to save myself from any more stress I will drive a long way to go to the Barre VT dealer in the future for service. They have kind sales people and unhappy, untrained or unprofessional service people. ENOUGH!!

  Nancy White
6 months ago
I had scheduled the yearly oil change about one month ahead before the due date. About a week before the appointment I had called and added an inspection for the car for my registration renewal and check my radio since it has times it shuts down and does not work. When I arrived for the appointment the items I had asked for to be added was not done. The service department did add them that day.When the car was ready for check out I had asked about the radio only to find out no one checked it. The service person at the desk had decided it only needed to be updated by turning it off and on a certain way to correct the computer. The other item that was disturbing is they wrote down the wrong mileage to show it had more miles on the car. It makes the warranty run out faster. The service department decided to correct the mileage next time it is in for service. Will actually read it correctly. I plan to write it down before entering the building next time. Otherwise it was a satisfactory appointment.

  Corinne Ingraham
7 months ago
This was the best service I had had. Service manager (sorry did not get his name) was pleasant, courteous and kept me informed. Checked me in quickly. I felt he was the best I had dealt with. Kudos to him. This is the kind of service I expect when I go for service. Tire light came on, I returned to dealership and he reset for me. I felt he was very helpful explaining it to me

  Thomas W
a month ago
Got the information we needed to make a sound decision, friendly staff was resourceful to help with rebates and monthly payment options to allow us to get the exact car we wanted

  Kate Lyon
10 months ago
Was very pleased with the communication from my sales manager about the status of my fix and his detailed explanation of what was happening. His customer service was excellent and while it took longer to resolve than initially expected they were pleasant and accommodating of my needs and schedule. The valet service was particularly useful.

  Jake Vierzen
7 months ago
I will never come here again. Needed my sunroof fixed, as it was leaking water. Paid about $1,800 to have this 'fixed', supposedly. Estimated turn-time was 4 days-- didn't even have my car back 4 weeks later.When I received the car back, the sunroof shade was then broken, the headliner was significantly more stained than when I dropped it off with them, the floor was a mess, the outlets weren't working, and the seatbelt wouldn't retract.They failed to take responsibility of this main problem, and told me it'd be another $1,400 to fix the shade. Zero accountability.

  Kristen
3 years ago
Do NOT use the service department. (sorry for the long post)I purchased my VW Atlas from them 1.5yrs ago - ok experience. Anyway, this past November I took my car in for a routine oil change and snow tire placement. Everything seemed to go smoothly UNTILI received a call from the service department (on my 38mile drive home) that apparently whoever did my oil change forgot to put the undercarriage panel back on. Given this is a fairly large piece of my car, I was puzzled as to how this could be missed but Keith from VW assured me nothing bad would come of it and that they would gladly put it back on free of charge (WOW, so generous I thought) the next day if I could bring the car in. When I finally got home steam was pouring out from under the hood & my car smelled of burning oil - not knowing too much about cars, I thought this was likely just the result of the missing part. The next morning, as I was getting ready to drive the car back to Lebanon, I noted there was a visible, fairly large, oil leak in my driveway. The car drove ok the 37miles back to Lebanon, however, when I finally got off of 89 and stopped at a red light, I again noted a strong scent of burning oil, as well as, smoke billowing out of my hood. Fortunately (?) as I was literally turning into the dealership, the "No oil pressure, stop driving immediately" sign flashed on my dash.Come to find out, not only had they forgotten to re-install the undercarriage panel, they had also messed up the oil filter replacement. I was told 2 different stories - 1.) the technician did not replace the o-ring vs 2.) the o-ring broke - which makes me question the validity of what really happened. When I came to pick up my car, though they apologized (Jeff and Keith), they also were quick to stress how they had done the work "free of charge" and offered me ABSOLUTELY NOTHING for the inconvenience they caused me or any assurances that their mistake did not damage the life of my engine. I am beyond upset the entire experience and have yet to receive a better apology or any kind of compensation for the stress and inconvenience the entire debacle caused me. I have one pre-paid oil change left with them and I am definitely not going to use it.

  Tony Higgs
a week ago
We just took delivery of our 3rd car from VW of Lebanon. As usual the customer service was excellent. Extremely satisfied with the buying experience. I recommend this dealer to anyone in the market for a new car.

  Sue Shaw
a year ago
The gentlemen in the service department are fabulous! All are attentive to clients when we walk through the door and my needs are always addressed. In addition to addressing the purpose of my service visit, they take the time to review my account, check for warranty claim work that can be completed, update my mileage and review the service that may need to be completed per mfg recommendations. for planning These gentlemen always greet me with a smile and wish me a nice day when I leave.

  Kristen Fraser
a year ago
Best dealership to work with! Dave, Mary and Marcus provided a no pressure, hassle-free experience. Very informative of the vehicle and helped set up features on vehicle. Very clean atmosphere. I would highly recommend using them for your next vehicle purchase.

  Kristina Aldrich
a year ago
Mary was amazing to work with. It's nice to work with someone who genuinely cares about you and your needs. She even came in on her day off to deliver my new car to me personally. This is my second great experience at this dealership. Everyone there from sales to service has been great you work with.

  Stephanie Newell
6 months ago
I feel that the Lebanon Volkswagen service department listens and cares, they don't turn me away even when they're frustrated trying to find the problem. They always go above and beyond for me any way they can.

  Kyle Sapiel
a year ago
My name is Kyle, was in for the first time the other day for service from the moment I got there the experience was amazing. Our service advisor Wade and his service manager Brandon were extremely helpful, the service was extremely fast and done correctly. 10/10 would recommend this service location!

  Kitty Terran
a year ago
Had an issue w my vw having tpms, abs, traction control lights lighting up intermittently in 2020 and brought it in for diagnostics and they were unable to duplicate the issue and asked me to come in again after more fault codes were logged for further diag. I came in again as the lights were becoming more persistent and they again could not duplicate the issue and suggested changing the wheel sensors (another appointment). At this point, they told me since it is an intermittent issue I shouldn t bring the car in again until it becomes a permanent/persistent issue. I brought it in today as the lights have now been on permanently, and they recommended starting an new diagnostic appt to restart the diagnostic process since its been two years since the initial appt. I told them it was frustrating that I have brought the car in twice for what I view as a progressive issue, but that the recommendation is to restart the diagnostic process. The employee responded that he actually doesn t see my point and proceeded to tell me he used to work in navy medicine and made an analogy about how a doctor may need to see a patient w/ a hand twitch many times before knowing what to fix. I didnt have a problem w/ the conversation until he stated he didn't see the point of my frustration, instead making a condescending analogy which he made perhaps because he assumed I worked in the medical field. Would a doctor tell a patient they dont understand the point of their frustration? At this point, I decided that it would be better to get a second opinion even if I have to start the diagnostic work up elsewhere.On another note, I had a maintenance appt here and used their valet service and they forgot to pick up my car. Didnt even get what was requested during the time frame I was at work, and then I came home to a car that hadn t gotten the requested service and wasted more of my time.Usually, I am very forgiving but in my four times interacting with the staff here I have noticed a longstanding pattern of poor attention to detail and customer service.

  Jasmine N
10 months ago
My vehicle was there for two hours and it was not repaired. The antifreeze is leaking, but the tech was unable to determine from where. I now need another appointment, and it is not scheduled for another month away (6/20). As I am not a mechanic, I do feel like this is a serious issue and should be treated accordingly.

  Madeline Clay
a year ago
Absolutely remarkable service, one of the best car buying experiences I ve had. Bill and David were very personable and quite funny. Overall a joy to buy from. Marcus did everything in his power to make sure we walked away happy!

  Mary Ann Zock
a year ago
Your head guy, Andrew in Lebanon NH, is awesome and super helpful. Very positive and knowledgable.A detailed investigation was done on my aging Audi and many problems were accurately identified. Too expensive for me to do at this time on such an old car but much appreciated in the detailed diagnostics.

  Alex C
a year ago
Bill Patton in sales is exceptional! Forget everything you know about the traditional uncomfortable and shady sales process. Bill is extremely knowledgeable of the VW and Volvo products and knows the car industry inside and out. Talk about no pressure, no pushing, no haggling. Straight forward, honest and personable are the traits that make Bill exceptional at his job. I ve purchased a plethora of vehicles in my time and no experience has come close to this one!The verdict on the Service Department is still out for me since the vehicle is new but you won t get a better sales experience than one with Bill. Ask for him by name and you won t be disappointed!

  Frank Portman
10 months ago
Bill Patten was great - by far the most painless car buying experience I've ever had. I am not local to NH (I am ~2 hours away in Boston) and Bill took all the anxiety out of purchasing a car remotely.

  Michael Hogan
a year ago
My review of Damar VW/Miller VWNew name same old service. We brought our 2022 Tiguan in for an oil change and were informed that our rear brake pads were dangerously worn and required replacement asap. With 17k highway miles, being driven by responsible adults I questioned how this was possible. I was assured by the service department that they have seen a lot of new Tiguans with premature brake wear including one that required a caliper replacement because the customer continued to drive after the pad was worn completely through . Our family has been driving VW and Audi for over 20 years. I do all of our service myself with the exception of the time they are under warranty. I have the dealer level software and can perform any diagnostics that a dealer can. I have done everything from tuneups and brakes to timing belts and major engine work. I wanted to see for myself. After bringing it home and inspecting it I found that they were definitely worn but what they failed to mention is that they were worn uneven. On each wheel there is an inner and an outer pad. It s not uncommon to see the inner pad worn more than the outer but not to the extreme that these were(see my picture). VW specifies that there should be no more than 3mm differential between the two and any more than that indicates a mechanical problem. I made an appointment to have them take another look. What I wanted was for them to do the right thing we took another look and although it s a wear item and we re not obligated to do anything for you we went ahead and replaced your pads . What they said however is that due to the way we drive and the conditions we drive in that led to the wear. We live on a paved road, paved driveway and it sits in a garage. I m not sure what driving habits lead to uneven brake wear. Neither does Google because I couldn t find any evidence to support that finding. On the initial visit we were quoted $700 for new rotors and pads. On the second we were quoted $500 for just pads plus a $149 service charge. I replaced them myself with top of the line carbon ceramic pads for $49. We bought it here and expected more from them. To say I m disappointed would be an understatement. I can tolerate incompetence but this situation bordered on unethical. VW corporate informed me after several attempts that they don t have the ability to intervene due to their franchise contracts with their independent dealers. There appears to be no oversight or enforcement of good corporate ethics on behalf of the customer. This situation has been a big eye opener for me. My last attempt to rectify this will be to open a complaint with the NHTSA. There is a dangerous situation here that isn t being addressed by VW of Lebanon or VW of America. #brakegate

  Elisabeth Berthasavage
2 years ago
My 2018 Golf had a slow coolant leak. The appt was scheduled when I'd be out of town since there was no loaner available. I realized that I would need my car during the time when I'd be out of town so called to see if the work could be done before leaving. Jeff had a cancellation and was able to squeeze me in PLUS give me a loaner which is always appreciated. Jeff kept me posted by calling when the car was heading into the garage and again once he knew when it'd be finished. All in all the work was completed in less than 48 hours in time for my trip. I was very happy. Additionally, Sonja who works the front desk is always super helpful and very customer focused.

  Katie Hanscom
3 years ago
Highly recommend!!! I am beyond impressed with the customer service. Every single employee I came into contact with was friendly and helpful! They made the entire experience easy with no pressure at all to purchase a vehicle. I truly feel they actually cared about getting me the best deal possible. I LOVE my new car and look forward to doing business with them in the future!

  Austin Young
a year ago
Another shop set my timing in correctly, I had to pay out of pocket for a new motor. They chose the nastiest rustiest long block to put in charged me 8k and started having timing related issues only a few months after. Jeff Miller would not warranty a timing job even though it was within 12 months. New service manager wants to charge 4100 for timing service, almost double what I was quoted only a couple months ago. Then another 2k for waterpump. Not sure what changed. Won't be bringing my car here for major service anymore. Really wanted to keep my mk6 gti but i guess its time to trade in. UPdATE: Noyes VW quoted me 2300. Parts AND labor. 1200 for pump job.Worth going south.

  Alexandra Raymond
3 years ago
I recently had a horrible service experience.I called to schedule an appointment and told them that I have the VW care maintenance plan and needed to schedule the recommended maintenance and an oil change (the oil change needed notification popped up on my car). I was scheduled for an oil change and tire rotation and alignment. There was no mention that the recommended maintenance would not be covered by the MAINTENANCE plan. I let them know that I would pick the car up after work that day, around 7pm. There was no mention that that would be an issue.On Wednesday 8/12, I dropped my car off in the morning before my shift. On the slip, I wrote that I would pick the car up at noon if it was ready, otherwise I would pick it up after 7. I called during my lunch break at noon and they said it would not be ready. I reiterated that I have the maintenance plan to pay for the services. There was no mention that the services were not covered. I again told them I would pick the car up after work, after 7. They told me the keys would be left in the car with the paperwork when I came to pick it up.A bit after 7, I arrived to pick my car up. There was nobody there except for one mechanic. My car had been locked and the mechanic could not find the keys. I was stranded in a parking lot for 45 minutes while a family member brought the spare key so I could finally go home. While I was waiting, I saw that I had a voicemail from them that I missed because I was working (which I had told them I would be 3 times by then). The voicemail made no mention of payment needed.The next day, I received a voicemail that they heard I was able to pick up my car last night and I needed to call back to settle up. I returned to the dealership to pick up my key that they still had. I was then told that I had to pay $130 for services that I thought would be covered under my maintenance plan before they could give me my key back. Again, it was NEVER mentioned that the recommended maintenance services would not be covered under the maintenance plan when I scheduled the appointment or when I checked in to see if my car was ready. The only service that was covered was the oil change.The solution to their disconnect was to sign me up for text messages, so that next time I was working and could not answer the phone, they could just text me instead, which is an extremely unacceptable solution for making a customer wait in a parking lot while it was getting dark and wasting over an hour of my time after a long shift. The GM knows about this incident and has not reached out to offer an acceptable solution or to apologize, which just goes to show how much they care about their customers.I am thoroughly disappointed by the experience I had with them. My service and that of my family and friends will be going elsewhere from now on.Edited to add: Unlike what they said in their response, I only received ONE phone call at 5:12pm on the day my car was serviced. It was also not washed like I had been told it would me. Still extremely disappointed in their response to what happened.

  Kristen Connors
a year ago
Great staff. Very friendly and knowledgeable. The entire experience for the purchase was very easy and seamless. I highly recommend them to anyone looking for a great car buying experience!