Twin States Harley-Davidson

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Aaron Grefer
3 months ago
One of the things i always loved about working at Harley was the atmosphere when a child came in was not at all what you'd expect. All the hardened, tattood bikers seemed to melt and become kids again themselves when a kid came in wanting to sit on bikes and touch this and touch that and ask questions.Went into Twin States Harley today with my son since he likes to do do just that. They treated him like their own. They were patient and informative with me and my son, knowing we likely weren't buying anything at all.They even gave him a business card with his name on it and some manuals so he can learn more about how motorcycles go together.Made a disappointing trip due to the science museum being closed into something memorable and fun. Will be back for any of my motorcycle related needs for sure.

  Steven Breininger
7 months ago
If you're thinking about buying a new Harley Davidson you should probably read my story.I am currently looking to build a house in Vermont and wasn't sure if I should be buying a new bike at this time. After consulting my bank, I was informed that if I keep my payments around $350 a month I would be okay.Last week I purchased a 2023 Heritage Softail at Twin States Harley-Davidson. During the process I made several mistakes that would have brought my payments beyond the threshold the bank set for me. 4 days later I'm reading the paperwork that I signed and realized I was over that $350 mark thus putting my new home in jeopardy. I called Twin States and talked to the sales manager, Craig, so he asked me to come down and he would try to work with me to resolve the problem. A few days later we sat across from each other,and discussed what I did and he informed me that 2/3 of my problem was easy to fix. He would have to get hold of corporate Harley-Davidson to try to resolve one more obstacle. Before I left he told me that he did get hold of corporate and they said it was possible. I was still so upset that I may have ruined my chance of building my dream home because of what I did . 2 days later I got a phone call saying that I have to come down to sign new paperwork because they fixed the whole thing.If it were not for Craig and Melanie I would be screwed.I am writing this review for anybody that is looking into buying a bike that they really really want but aren't sure if they're going to be treated fairly. I can tell you right now that the place to purchase your new bike is Twin State Harley-Davidson in West Lebanon New Hampshire. You can trust in the honesty and integrity of this business. I am thoroughly impressed with what they did for me and it will not be forgotten. Make the trip, look at the bikes, talk to the people. Pete Foley was the salesman that sold me the bike and when he heard about my problem he assured me that Craig would take care of it. He spoke the truth.Get over there so that you too can enjoy the love that I have for cruising on a new Harley. If you pass somebody on a blue gray Heritage with a smile from ear to ear it's probably me.Be safe, and enjoy.I am.

  Meaty Beefy
7 months ago
Deb, Craig, Rich and the gang have been very good to me. I just bought a Pan America from them and it was easy as can be. Financing was quick and painless and Rich was more than willing to take the time to make sure everything went smoothly. After buying my last 3 bikes from them I would gladly recommend them to everyone.

  Simon Keeling
3 days ago
What a great group of people! Nothing is too much trouble. Love the bike I bought. Excellent service!

  John Oliveira
3 years ago
After speaking with several dealers, Twin States was the only one to earn my business. Stacy and Craig made the process so easy. When I arrived my new 2020 Road Glide Special was all set to go. Great dealership to do business with.

  Doug Thurley
4 months ago
We stopped in on a journey to do some Christmas shopping! The staff was very friendly and helpful! Almost bought a new Harley while we were there!

  Dan Foley (HSC)
7 years ago
I brought a numbered bike in for a trade I bought at GSH. #42 out of 150 bikes made. I have made many modifications like ape hangers and braided cables, pegs, grips, etc. The "sales manager" told me everyone wants stock parts . I told him my fear was he was going to low-ball me because he was trying to say everything that made my bike more streamline was worthless. That upset him. He was very sensitive. and told me I had attitude. Then he told me my bike was only worth two thousand dollars. I paid 5 thousand just for the paint job at the same dealership! So i guess if your bike is not still stock don't try to trade it in there unless you want pennies on the dollar. I have spent over 20k in their store. They will not get another penny of my money. If I could give them a negative rating I would.Update. I like your argument and everything but your rationalization is unneccessary. I am sorry you were not the owner of the store when I purchased the bike. My point was I have spent 22k + in your store in the past 10 years and I came back to spend more.So I put some photos i took this winter and the point here is this is not a 2k bike. As far as I know I can get 2k just for the tanks and the fender off the bike. Anyways, there was a reason I stopped going to the store after '09 and now I have more reasons not to go.

  Danielle Knight
a month ago
I had an awesome buying experienceGreat pricesExcellent staff

  Chris Whitehouse
9 months ago
I have had 2 Harleys and both have been serviced here. I have added thousands in chrome to both, and they have done a great job with both. Chelsea is by far one of the most knowledgeable people I have ever met on motorcycles. I trust few people with my motorcycle but I trust her. Her customer service, patience, and follow up is top notch. Matt is also quite knowledgeable, and they make a great team!Team Twin State is a great place to buy, trade, and service your bike. I wouldn't go anywhere else!

  Dan Kineke
8 months ago
On a trip, a friends bike broke down, we contacted Twin States Harley for the repair. Absolute Great Service! Darcy took care of getting us in and setting up the repair. All employees were very friendly. They also had one of the best showrooms and Harley Davidson selections that I've seen. Thank You!

  Joey Budafucuo
10 months ago
In todays market they surprisingly did me pretty fair. Only complaint, they doubled the $750 ship and build fee to $1500, but my salesmen Pete was amazing before for the sale, during the sale, and after the sale. He was even there for my needs after the sale after work hours.

  Farmer Lovejoy's
a year ago
Absolutely zero pressure environment. Knowledgeable staff, friendly staff, huge inventory, positive attitudes all the way around, and flat out the best experience I've ever had buying a vehicle period.

  Denese DeJerf-Carter
a year ago
Fantastic experience! The motorcycle overheated a few miles from the dealership. We were traveling from out of state, made it to the dealership and they accessed it and fixed it. Not a small job to not only replace but upgrade the water pump. It was a Saturday and they were still willing and able to get it done and get us back on the road. Matt J., service mgr., was very helpful and knowledgeable. Art, the tech that worked on the bike, did a great job and even offered to wash it for us if we wanted to remove our luggage! All the staff was helpful and attentive during our stay. They grilled hot dogs, hamburgers and pizza and made sure we were fed and well taken care of. Highly recommend!!

  Thomas Officer
11 months ago
I have zero motorcycle experience. I walked in one day on a whim and was greeted by Nick. He is incredibly patient and helpful person. I always felt respected, though I am a total biker noob. I'm now the proud owner of a beautiful 2022 Iron 883.

  gage eastman
11 months ago
Couldn t negotiate a deal after 2 tries. Bought a motorcycle elsewhere, had to get new tires put on and they wouldn t do it because I didn t purchase the tires through them. Absolutely ridiculous. I tried supporting my local dealership and they gave me every reason 3 times not to ever go there again.

  Doug Glaze
7 months ago
Friendly, non-pushy staff. Appeared to be a good selection of motorcycles. The folks in both the parts and service departments are very helpful. I have had my bike serviced there and have ordered parts several times. The folks in the service department were incredibly helpful in tracking down an electrical issue and contacting the manufacturer of the part to determine a solution to the issue.

  Jessica S
a year ago
I went in looking at a used Rebel and walked out with a Harley! Noah was super helpful in helping me find the right first bike. He answered all my questions, helped me with each bike to see what I might need, and when I didn't find anything that day, He remembered me and reached out when there was something that would suit me! and he found me a perfect starter bike. I met most of the people in the dealership and all were friendly and helpful. I will be getting most of my gear here as well as they have a good selection! I will be a repeat customer. Definitely check them out! No pressure and friendly staff!

  Richard Levesque
3 years ago
Nice dealership. Just went there for a ride, so I can't tell you much else. They seemed friendly.

  Ricky Pelczarski
11 months ago
Chelsea and her team are arguably the best service department at a harley dealership, everyone over theres always happy and welcoming. The parts department is always a pleasure to work with, and service tech bill is the man!!

  Stephen Lester
9 months ago
Great service! I needed oil and a filter for my bike and was in and out within 10 minutes. Knowledgeable and friendly staff

  Todd Hudson
5 months ago
You should take notes from Manchester Harley Davidson. Your guy's are cool but customer service is lacking.

  phil magee
10 months ago
My tire sensor came on though my front tire reported 35lbs, they were very friendly got me out quickly on my trip home from Laconia.

  Melissa Knight
11 months ago
Great little dealership on the VT/NH border. They had a good selection of bikes and merchandise. They were really nice there too.

  Mark Pearson
7 months ago
My brother and I were on a 5 day bike ride returning to Maine when we discovered my rear tire had cords showing. We called Twin States Harley at the end of a Sat afternoon and they went out of their way to replace my tire to return to Maine

  Jeremy Crease
3 years ago
These guys are a top notch crew. I brought my bike to them, it ended up needing a whole mew engine. And they stored it for me for almost a year. I have had a lot of health issues, so I couldn t afford to have a new engine done, and they still went out of there way to waive all the storage fees, and gave me a super great price, and delivered the bike to my house for me on top of it. Chelsea was the one who called and emailed me and went above and beyond to help me out. You guys are a great crew of people. Thanks again. When things are a little better, I will be back to do business with these guys for sure!

  Pauquette lou
2 years ago
Great Experience. I called and told them what I was looking for because I live 2.5 hrs away. They set everything up over the phone. When I picked the bike up everything went fast and smooth even though I did not tell them what time I would be arriving. Craig my salseman even helped me strap the bike on the trailer in the pouring rain. I would definetly reccomend this dealership.

  Bo A.
5 years ago
My bike burned a valve on the way to work and I'm lucky enough to drive right by Twin States so I limped her in. I got there before they opened and got to meet the whole team as they came to work. Great folks. They took my bike right on and had her diagnosed in a couple hours.All of the employees raved about the new owners and the improvements they've made. I noticed a difference right away and will definitely give them more business than I used to.

  Denise Lavigne
3 years ago
We are currently very pleased with how our entire purchase has gone. We had issues with the bike when it first arrived, but TwinState got everything taken care of and all new parts have been installed. We've been able to ride more this year in just the month we've had the new bike than we've done in the last few years.

  Jon (jonnyboy5050)
a year ago
They let me test ride like....7 different bikes! Customer service is great! This is a great place to buy a Harley

  H W
5 years ago
Brought my bike in for inspection. It was a new to me bike and I wanted a dealer to look it over. I was not disappointed.Every person that I interacted with was friendly , knowledgeable, and seemed to genuinely want to see me out the door happy and with a safe ride under me.They found some safety issues that I did not notice - well I noticed the differences after they were fixed. The cost compared to parts and labor that they put in was surprisingly low. I have never been a - get work done by a dealer person but Twin State Harley Davidson has converted me, I won't go anywhere else. I would recommend them to friends, family, and anyone else who would listen.