Autex Mazda of Keene

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Bellamy
2 weeks ago
Chris in the parts department is phenomenal. I often call for quotes and advice with my car as I am a mechanic myself and tend to do a lot if my own work, and Chris is always willing to help out in any way he can. Very informative and clear and goes out of his way to make sure you are all set.Thanks again Chris. -Dylan (Mazda 3i Grand Touring owner)

  Lenny Young
5 days ago
This was honestly the worst dealership experience of my entire life. This is one of those dealers that advertises a lower price online, and then when you arrive they increase the price with add-ons like protective seat coating that increased the cost by nearly $1000. after driving 2 hours to see this car I was disappointed to see the price was not as advertised. When I asked the sales manager (I can t remember his name) if there was anything that could be done about those add ons, he told me to close my eyes so I wouldn t see those line items. Quite frankly, unprofessional, and comments like that throughout our discussion made me feel like he did not want to sell me the car.I also brought my vehicle to see about trading it in. I handed Hunter, a sales consultant, my keys so they could get the necessary info, and I took their car for a test drive. When I returned we discussed trade in on my car, and the sales manager said we can t give you much because your dash is lit up like a Christmas tree . This was news to me. When I drove my car there it was totally without issue, and then after handing them my keys and going on a 20 minute test drive, my car was showing all sorts of error codes?So I asked what happened, and Hunter insisted that when he got in my car, the warning lights came up on start up. However he also told me he drove my car, and that when he was done, he disconnected my battery to try to clear the faults. This makes no sense to me. If he really did see all those warning lights upon turning my car on, he should have immediately informed me of an issue. He should not have driven my car after seeing those warning lights. And there is no reason anyone should touch the battery on a customers personal vehicle who is not there for a service, without at the very least asking them about it first. At best this sounds like incompetence, and at worse it sounds very suspicious. This disappointed me because outside of this, Hunter was very knowledgeable and passionate about the MX-5 I test drove.I went out to my car to see if there were warning lights on my dash, and sure enough they were there. So I went back inside to try to get more information, so I could at the very least try to diagnose the issue. I was greeted again by the sales manager, and when I asked him about it he just told me that I m very unlucky. Hunter still said those lights were on when he started the car. They wouldn t give me any further information.I don t want to accuse anyone of foul play or even of accidentally causing a problem with my car. But I hope you understand that from my perspective, my car was totally fine when I arrived, I handed the keys over and left for 20 minutes, and when I returned I had tons of error codes displayed on my dash. Even so, if I am unlucky and my car happened to throw those errors on start up, again, my car SHOULD NOT have been driven, and my battery SHOULD NOT have been disconnected. And finally, when I went back in looking for more information, the sales manager again treated me very unprofessionally, and I did not receive any additional details to help me with my issue. I had to drive my car home with the variety of warning lights and bring it to another dealership for a diagnosis. The VW dealership I went to says there is likely no issue with my car, and that the warning lights likely came from the battery being disconnected.I am extremely disappointed with the service here, especially because I really did enjoy my test drive and would have loved to purchase the car. I am not only disappointed with this dealership, but to be honest am turned off of Mazdas in general because of this. I did enjoy speaking with Hunter at first as he knew a lot about the car I was looking at and was very excited to share his information, but too many things went wrong with the evaluation of my trade in. The other sales manager was generally unpleasant to speak with and I wish he had been more professional. Overall, this was a nightmare of a dealership experience and I will never consider another car from here again.

  Jackie Lampiasi
4 months ago
I bought my second Mazda from Autex this fall. I bought my CX-30 in 2021 from Gretchen and had a great experience with her. She listened to everything I needed and gave me my options with no pressure. This year, I still loved my CX-30 but wanted more space. Bought a Honda Pilot, didn't like it. Everywhere I went I saw Mazdas and missed mine. Tried to buy a CX-90 from another dealership in my hometown but the salesperson ghosted me. Ended up going back to Gretchen (should have started there with her) and she and Cody put me in my CX-50 Turbo. LOVE IT! Mark set me up with great financing and extras I needed. I just got a nail in my new tire - my local dealership couldn't fit me in for a couple of weeks. Called Autex service, they fit me right in, gave me a loaner and fixed it in an hour. I'll be going to them for service instead of my local dealership - I wouldn't go anywhere else! :)

  Chris Niewiadomski
3 months ago
Made appointments and plans and they did not hold up their side. Explained my entire situation and they agreed to a time and then backed out. Service department said I was confused. I explained why they were wrong and I was told how they can only fit one car in at a time. They just changed the subject and did not answer my question. If you go there, I'd make back up plans because you my be waiting or not seen.

  Brad Brock
3 months ago
I recently purchased a Mazda CX-50 from Autex Mazda in Keene. My salesman, Hunter Bogar was very informative and easy to work with. After driving the car for a week I realized I had a Bluetooth connection issue that I couldn't figure out by myself. Hunter created a video for me explaining how to fix the issue which was caused by me not being very fluent in tech. I bought the car as an out of state company vehicle and between Hunter and Bridgette who obtained who my registration and worked with my insurance company, purchasing the vehicle was a pleasant experience. I recommend them for anyone thinking of buying a Mazda.Brad BrockPresident/Drilex Environmental

  CJ Gant
6 months ago
Bought a used 2019 CX-5 from these guys. I don't live in the area so I asked very specific questions regarding the condition of the vehicle, especially about the engine and transmission since it had higher than usual miles (100k+). I was told the vehicle still "drives like new." Immediately upon driving the vehicle after it was delivered, I noticed a jerk in the transmission on the 1 to 2 shift, and the 2 to 3 shift. I had the vehicle inspected and there is no fix; it will need a new transmission to alleviate this issue. Not only was the dealership not honest with me, they tried to cover the issue by performing a transmission computer flash prior to sending the car to me (noted on maintenance paperwork in the vehicle). I am extremely disappointed.About your reply - Yes, I sent my own inspector and he obviously missed the problem. That doesn't change the fact that the car had an obvious, substantial issue that you guys failed to disclose.

  Kohji Yagami
2 years ago
- I've had nothing, but a great time at Autex, Gretchen and Mark was able to help me get into a car given my history to help me build my credit up and even suggested things I should do to help me further along the road with the vehicle I've received so I know they're not about just the money, not only that, I accidentally drove over something and it started to have a slow leak, They not only got it figured out and fixed in a hurry, Anthony also sent me a video about the details of my vehicle and gave my baby a free wash ! If anyone out there is looking to get into a vehicle with great customer service without any hassle at all, I HIGHLY suggest going to Autex Mazda, they're just simply amazing !

  stephen marchessault
a month ago
One of the best dealerships, I enjoyed purchasing my Mazda 3 and working with the team definitely worth a visit

  Betty Anne Luczynski
a year ago
EXCEPTIONAL dealership, service department and employees. Always a pleasure to see Gretchen (our original salesperson). She is extremely knowledgeable and goes way beyond the duties of her job to offer any help or answer questions. The service department and personnel also very helpful and attentive to our questions. We were very surprised to receive a video of our car explaining services performed. We have never experienced this level of car service anywhere. We live 1+ hour away and it is well worth the drive to receive this exceptional service.

  Thomas E Cassar
6 months ago
Good service and friendly staff. But a large surcharge for credit card use should be disclosed at time of scheduling as this costly and not standard. If I knew this ahead of time I would have brought my checkbook.

  Warren Witherell
a year ago
The Service Department was surprisingly good. Mazda cars need very little maintenance, so I have been able to get away with only using this dealership for a few warranty items for the past few years.I have been going to this dealer off and on for many years through multiple owners and before they stated selling Mazda.I used their service department for various cars that I owned and I had such a good experience with them that I eventually purchased a Mazda 6 from them (which is a pretty spectacular car for the money). I continued using the Service Department to work on my older cars but the service manager was replaced and the quality and attitude plummeted.This [previous] service manager had his own ideas of what a customer wanted and would ignore the customer's requests or needs, and their mechanics would misdiagnose problems.They are on a NEW Chapter now.Well they surprised me. New staff, new attitude, and I am a happy customer. They diagnosed what I requested, they FOUND the problem, they fixed it at a reasonable price. The desk interface person actually creates a video that takes you out to the car and shows you what they found, texts it to you so you can approve it, and THEN calls on the phone if you don't reply because you were busy and didn't see it. What a difference!I'm very pleased and will once again start using Autex Service again.Bonus feature:In the service area, watch for the video that was made years ago (during the previous manager's tenure) that promotes their "rust-proofing service". It shows the mechanic working under a pickup truck and happily spraying the SPARE TIRE with undercoating without even a thought of dropping the tire to spray the body where the rust actually happens. All you can think of when you watch it is that poor pickup owner might get a flat tire on a dark stormy night, and have to struggle to release his spare because of the serious rust on the mechanism above the tire and when he finally DOES get the tire down, he can mount it and find out what it is like to drive on a tire that is heavily coated with vegetable oil. Slip-sliiiddin'-awaaaay....

  Amy Turner
6 months ago
We ll have it done in a week. A week later, We ll have It done in two weeks. 2 weeks later, three weeks later More than a month later and then THEY get snippy with ME and dare to lecture me on patience and courtesy??? Oh no.Meanwhile, the car STILL isn t done.Yeah, save yourself the headache. Go somewhere anywhere! Else.

  Kassidi W
11 months ago
I drive from the Upper Valley to bring my Mazda to this dealership for servicing. They re helpful, kind, and always accommodating. I will be buying my next Mazda from Autex instead of the local dealer I purchased my current Mazda from. Highly highly recommend.

  Rileigh Carlisle
a year ago
Very friendly staff! until you sign paperwork, then the rudest, most unprofessional people to work with. Will take advantage of first time car buyers by sugar coating the good and leaving out the bad, and of course flat out lying to you. But what else can you expect from a car dealership? Hopefully you have experience buying cars so you can tell them how to do their job correctly

  Kaila Souza
2 years ago
Amazing dealership, no pressure/relaxed environment and very friendly and knowledgeable staff. Kyle and Nate worked hard to find the best financing for my poor credit. My cosigner lives in Mass and they drove all the way there and back just to have her sign papers for 10 minutes! They also drove 2 hours to pickup my trade-in vehicle and leave me a very nice loaner car until I could pickup my new car.These guys go above and beyond to help and accommodate you! If I could give more than 5 stars I would!!!! Will be coming back here for my next car.

  Steven Massey
2 years ago
By far the best car experience I have ever had. Gretchen was amazing, and let my wife and I take our time to make sure we found the right vehicle for us. Mark sealed the deal with a relaxed atmosphere while preparing all of our paperwork. Start to finish, well done. LOVE my Mazda 3 AWD!

  Dakota
a year ago
We got a brand new CX-50 from Gretchen! The process was extremely smooth. We met once to order the car and within a few months the car was built and shipped. We received a phone call and the next day we sign our paperwork and drove off within 2 hours. Highly recommend!

  Scott Griswold
a year ago
If you want to spend over $1,000 for a service garage to NOT fix the problem, head on over to Autex Mazda of Keene.My girlfriend drives a 2013 Mazda CX-9 that she purchased from Autex Mazda of Keene. The vehicle has just over 100k miles.The vehicle was having intermittent ignition issues at the beginning of November 2022.Brought it to Autex for repair because 1) she purchased the vehicle there, so we anticipated good treatment and 2) they are Mazda specialists.Autex replaced the starter, and said that the positive lead from the battery was corroded. Charged us $543.70 on November 4th for diagnostics and repairs. Fine. Great. Didn't seem like a starter issue, but they are the experts. We drove off hoping all was well.On Monday, 12/5/2022, THE EXACT SAME ISSUE HAPPENED AGAIN. Made an appointment at Autex for 12/12/2022, and dropped the car off on 12/7/2022 after getting it to start.Diagnostic evaluation took 4 full days (with the only updates on the car coming from me hounding them), and they recommended replacing the driver's side Blind Spot Monitoring unit (at a cost of $1,150).I asked if they can disengage that one unit. They said that they cannot (due to safety/potential legal reasons), but that I could unplug it on my own. Great, no problem.We went to pick up the vehicle, and they charged $535.50 for:- Checking codes,- Opening a hotline case with Mazda,- Figuring out that unplugging the faulty BMH unit would resolve the issueSo we have now paid Autex:$543.70 (for diagnostics & a new starter that didn't fix the problem)+ $535.50 (Diagnostics, round 2, but no fix)That's a total of $1,079.20 spent at Autex Mazda of Keene for this issue, and I am the one who unplugged the faulty unit to resolve the problem.I called to request an adjustment on the most recent charge, and was told that a manager would call me back. Nobody called back, even after I left a voicemail yesterday kindly requesting a conversation about the charges.My girlfriend is going to need a new vehicle soon, and we will never spend another dime at Autex Mazda of Keene.UPDATE 01/03/2023My girlfriend received a call from Autex looking for me after I posted this review. She provided the caller with my phone number (which is something they have used & confirmed several times before this point). I never received a call or message.I called the number listed in Paul's response below on 12/30/22, and the extension provided eventually landed me in the voicemail of someone named Chris. I left a message stating who I am, and left my number........ again........ And still no interaction.UPDATE 01/04/2023THE EXACT SAME PROBLEM IS BACK WITH THE CAR. All dash lights are on when running, and now the car won't start. So we spent $1,079 for absolutely nothing.

  Tyrus
a year ago
Friendly people, I'd recommend them for most work..although I took my Miata in for a misfire, they told me my car was running rich and blamed it on my exhaust saying it didn't have a catalytic converter...but I have two, one upstream and one downstream. I also let them know the issue started before my exhaust swap but it's not a huge deal.

  Will Scoggins
8 years ago
I am a Mazda fan and when it was time for a new car I looked at all the dealerships from Amherst to Hartford. None of the multitude of places I saw distinguished themselves: I left each of them feeling a bit dirtier, as if I had slime on my shoes. Then I got the bright idea of searching to the north and discovered the hidden gem in Keene. Autex is different in every way from the others: smarter people, nicer people, lower prices. I wouldn't be ashamed to work there.Gretchen was my saleslady and the manager (who I'm sad to say doesn't have a name I remember) were honest (TrueCar helps to make all dealerships more honest) and not pushy. Perhaps it was because we were the last customers at Saturday closing time but as we were walking out the door to consider their offer, they gave us a much better deal for our trade-in and we signed the papers right then and there. They are not trying to squeeze the last nickel out of you in negotiations, so they got another car sold and we got a fantastic new Mazda.I write this a year after purchase of the Mazda 3 and have been back with both of our cars for service, and they are still great people to work with. Fair prices (actually, the best prices in the area both for new cars and service) and kind customer relations are not things I usually associate with car dealerships. Those, plus Mazda makes great cars, make me write this review. Autex is far and away the best car dealership in the Connecticut River Valley. Far, far and away.

  John Colantino
6 years ago
I purchased my Mazda6 June of last year. I arrived late in the day near closing to take a test drive. I drove a new one, but then saw a similar CPO on the lot. Decisions. Since it was near closing they offered to let me take it overnight and let them know the next day. Who does that? I ended up purchasing the CPO.I take my car there for all service, and Autex has an excellent service department. I've been wrenching on my own cars since I was 15, so I usually know what my car needs before I have it serviced. They've never once tried to tell me something was wrong with my car that wasn't. In fact, during a recent service visit I had forgotten to ask about the finish that was peeling off my wheels. On my way home from the dealer I received a call from Dave stating they noticed the issue with the wheels and were submitting a request to the regional Mazda rep to have them refinished. Long story short, it was like getting brand new wheels on a two year old car. Who does that?Needless to say I would recommend, and have recommended, Autex to anyone that is looking for a great car and a great ownership experience.

  Cathy Hall
7 years ago
A 150 mile radius search for a very specific car led me to Keene, NH, and Gretchen. She was very responsive to all of my questions beforehand, and made me confident that the 100 mile drive would be worth it.When we got there the car was out in front ready for us. She went over the finer points of the car before we headed out for a test drive, and she programmed the dealership in the navigation so we didn't have to worry about finding our way back.Gretchen also has quite the sense of humor, and by the time we left there, I was pretty sure we had known each other for years. Everyone was very friendly and made us feel welcome.Thought for sure I would have to get a roof rack locally, but she remembered that was something I needed. They had one in stock and it was installed while we waited so the car was all set when I drove it off of the lot.Even though there are many dealers much closer, I am glad we made the trip. Car buying is something I dread, and they made it as painless as dropping that amount of money could be. Gretchen's attention to detail, sense of humor, and the general laid back feel of the dealership made it a really good experience. And the car is pretty cool too.

  Kelli Doel
6 years ago
My tip to you is shop here first! Adam and Tim were so friendly and understanding. Everyone here was amazing. I went there with a budget and they kept me right on budget. I've never been to a car dealership where they don't pressure you in to buying something that you don't want. This was truly an amazing experience. I visited several places before Autex and all of them made me feel uncomfortable; like they were just trying to make the sale. This is not the case with Autex. They made me comfortable, they didn't pressure me, they made me feel like I was a part of their family. A friend had recommended me to them when I wasn't really in dire need for a car, I should have gone here first and saved myself the hassle of the typical car dealership. Mark(I think that was his name) he was fantastic too. He made me feel comfortable with the price I was getting. Being a first time car buyer he made sure I was getting the right price all the while staying in budget! Thank you Autex of Keene! I hope to revisit you in the future!

  Byron B.
8 years ago
We had a great experience buying from Autex Mazda of Keene, NH. Our sales professional was Donald Class. He is very clear and works to get you all the information you need. I know that if I have any issues with my purchase that Donald and his team will get them resolved for me fast. His up front honesty was appreciated. His sales manager is visible and friendly. We had gone through Consumer Reports TrueCar pricing and the price was the same as advertised on their website. The pricing was straight forward and they were honest. This is the second new Mazda we have bought and the 3rd new vehicle. We have found a dealer that we like doing business with. We had a great buying experience and will return for future sales. Thank you Donald!

  Misty Reine
4 years ago
Recently, I was car shopping and ended up dealing with several different dealerships. I was looking for something specific but also customer service was top priority for me. I had purchased a brand new vehicle 7 years prior and had an awful experience; it had really turned me off to dealerships. It felt like there was a lack of customer care and that I was just a number and the more money I spent the better. I am from another state and was shopping at local dealers first, each time was like a flash back of my original experience and I just did not want to feel taken advantage of. I had the pleasure of working with Donald Class at Autex and it changed my entire dealership experience. I was looking at a used vehicle, with a small price tag, but Donald made me feel like I was VIP. From the moment I arrived each and every staff member made me feel important. They didn't care what I was planning to spend, they genuinely wanted me to have a good experience either way. What a breath of fresh air. We went for the test drive and it was all well and good but not the car for me. I owned a Mazda 3 and was testing a Subaru Forester, the Subaru was functional, not fun like my Mazda. I felt that Donald listened to me and knew he had the perfect car for me so with my permission he showed me a Mazda 3, newer, more loaded then mine. He knew I needed an exciting car. From the moment I got in the drivers seat, it felt like Christmas. Zoom, zoom, zoom indeed. I'm sure it was all over my face, I need this car!!! He wasn't pushy, I took time to decide. While we deliberated the other staff were friendly and chatty and made me feel like everyone was there for me. We told jokes, laughed and everyone seemed to be happy to be there. It was an amazing atmosphere to be in, up beat and joyful. Donald really took the time to make me feel special, after purchasing the car, he took me around to show me the shop department and introduce me to the staff that were available. It helped so when I come back for work on my car, I will feel more comfortable knowing my way around. So much of my experience will make me return to Autex in the future. They are an hour drive from me, and out of my way but worth every damn mile. My recent purchase at Autex was an amazing customer experience, thank you to Donald Class. I recommend them highly and feel they will take care of your needs without feeling like pushy salesmen!!

  Veronica Payne
2 years ago
The guys did a great job helping me find a vehicle that I loved and can afford! Will definitely be back.

  edward caouette
2 years ago
I have purchased 2 trucks from Autex but when it came time to have them serviced I was lied too about a time frame and wasn't contacted about it, after a week of this I was told I would have to wait another 3 days until they could even look at it. The final straw was someone I know called up for an oil undercoating and he was given an appointment right away and picked up his truck within days. ITS ALL ABOUT WHAT MAKES THE MOST MONEY. I will never do business with autex again and if your smart you wont either.

  Rae Wilder
2 months ago
Know friendly, smart,honest people who work here. Always get the job done.

  Tanner Neal
6 years ago
They were very helpful helping me find a car which matched what I was looking for. Both the features I wanted and within the price range I wanted to stay within. I noticed a minor issue during the test drive and they resolved if before we'd finished the paperwork. Between myself and my immediate family this is the fourth vehicle we've purchased from them. I'll be back again when it comes time for a fifth car purchase.

  Nicolas Sandoval
2 years ago
They sell cars that break down in less than two months. Does not stand by their products. I bought a truck 4 months ago from here. In said four months I ve had the truck completely die on me. Brought it in to be looked at and asked them to check the charging system. This was a week and a half ago. Same problem today. I bring it to Toyota and they tell me no one looked at the problem they replaced the battery and said it was good. Garbage.