Valvoline Instant Oil Change

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Joyce Bailey
2 months ago
Top notch service! There was an entire team dedicated to my vehicle. I was able to get my oil change, filter replacements, and state inspection done in no time. Pricing was average, but they searched for and found coupons to apply to my final bill. Very pleased and would highly recommend !!!Oh....and I swear they washed my windows inside and out. Bonus

  Nancy P.
a month ago
I would like to make special mention of the inspector who was covering the day i brought my car in for state inspection. Jimmy usually works in Concord NH these days (I'm disappointed that they don't do inspections at that location, because i would go out of my way to bring my car to him there), but I've had the pleasure of encountering him several times over the years at the Hooksett NH store & he is always very helpful & polite, seems honest & straightforward, keeps me informed throughout the process of the inspection and is willing to go out of his way when in the position to do so. He is an asset to your organization & i hope you can pass along these comments to him.I deducted a star due to the poor quality of the windshield wipers you stock despite the premium price. Since they always fail inspection at every Valvoline I've been to, it seems you could make plenty of profit on sheer volume alone without marking them up quite so much.

  david
5 months ago
Waited over an hour to get in and I was the only car in line. The days of paying for premium oil changes in exchange for speed and convenience are over at this place. Your better off saving money and time and taking your vehicle to a repair shop. After an hour I finally went in and asked how much longer. I was told the car ahead of me was still waiting for oil delivery so I left. This was the second time in a row I waited almost an hour with no car in front of me, just a car in the shop being worked on. It would have been SUPER convenient if the guy checking me in gave me an estimate of how long it would be so I didn't sit in my car and waste an hour of my time. Instead he just said, "it shouldn't be long" whatever that means. How about letting customers know so they can make a calculated decision on weather or not to come back later. I have no idea how long the car in front of me takes. I value my time which is why I choose to go to one of these places, but obviously Valvoline does not get that.

  Ellen LaPerle
2 months ago
This was my first time here, and I have to say the customer service was top-notch. They explained everything they were doing and showed me my options for an oil change. I waited just a few minutes for my turn, and I was in and out very quickly. All the employees I interacted with were very friendly. I will be back with my car, I had my son's this time.

  Howard Anderson
7 months ago
Jason and the crew were phenomenal, absolute communication for professional sake and safety! Always felt included in the process and things handled with care. Seems the folks know their specifications. I'll be back again!

  Ronald Pelleteri
3 months ago
Faster and less costly than the dealership service department I've been using. No appointment necessary, fast service, experienced employees, quality service. I was pleasantly surprised and am now a permanent customer!

  jeanne Karvelas
a month ago
wanted to give a fabulous review to Mitchell at Valvoline in Hooksett NH. Mitchell went out of his way to accommodate me getting a inspection sticker. On sunday March 10th they were 2 guys short. we went there the day before and it was so busy we decided to go on sunday getting there half an hour early before it opened. Mitchell came to us telling us how he was 2 guys short and wouldn't be able to do inspections stickers. we explained what happened to us, He then told us he would do only ours that day. after getting my tires i had to go back in the afternoon and with a great attitude he put my sticker on my car. Valvoline should feel lucky to have such a wonderful employee working for them . 5 stars

  Just Ashh
2 months ago
I ve gone to this Valvoline multiple times but each time I ve gone I had a great experience, the customer service is great and the employees are always super friendly and helpful! Shout out to Tyler for being an awesome guy and helping me out! Definitely coming back :)

  Diane Wright
3 months ago
First time at this location. Got a synthetic oil change, some air filter, yada, yada. Next oil change, different location, tech points out 6 (SIX) screws were missing from the lower engine shield.I asked to be refunded for the 6 replacement screws, provided a receipt, less than $18, which the manager agreed to do. He advised corporate would cut a check & send some coupons to encourage me to return.Received the coupon, singular; no check. No mention in the we re-sorry-we-won t-do-it-again letter.Won t return.

  Danny Donovan
a month ago
After driving over an hour there with a screaming baby in the back, on my only day off of work, I was denied service. I was told by an online representative that the Hooksett location performed NH state inspections until 3:00pm on Sundays. Getting there at 1:30pm, I was told by the inspector that he was all booked up even though I saw no place online to make appointments. Even after telling him that I drove over an hour to get there, he still did not care. I will not be returning to any Valvoline in the future because of this experience and I will tell my friends and family to avoid using their services.

  CM
4 months ago
Great to read about David and Howard and Dan. I wonder what the common denominator might be ? A month ago, during my oil change, I had to get out of my car and cross the garage to ask the two techs "what's going on?" That's when I was told he put the washer fluid in my coolant well. The Manager didn't think it was a big enough deal to warrant the oil change as a courtesy. I guess maybe even the suggestion incensed him..Three weeks later, the "change oil" light suddenly went on. I'd never seen it before. Went back. Was told "the sticker doesnt necessarily correspond with the light..." Please. I guess if you're a guy, you're treated well, or if nothing goes wrong, you're treated well. But if there's an issue, prepare for a defensive posture. Even the phone customer representative wanted to pass the buck. She's like "do you want to talk to the manager?" And I'm like "why?"

  Shane Lavway
4 months ago
My wife went in for an oil change with the kids. She drives a brand new car and was in for her first oil change on it. Roughly 9/10k miles, about 6 months old fresh from the factory.My wife was pressured into changing her air filter (~$80+). The sales tech heard my asmatic son cough and blamed it on my wife s air filter and guilt tripped her into replacing it.I understand the common sales techniques, but doing it a young mother in a brand new car and using my child s cough as an excuse is plain out wrong. He received all the car information and saw that it was not needed yet. I will not recommend valvoline to anyone anymore, and I will no longer continue to bring my family s vehicles or my business vehicles there anymore.This employee(Matt or mike) is the reason mechanic shops are not fully trusted and is shameful to all the honest mechanics.

  clifton gould
2 months ago
Love these guys very fast do things I'm too lazy to do like clean my battery post check my tires check air fast and efficient will return many more times thanks guys and good looking girls

  Anusha Smiley
3 months ago
We visited there for a routine oil change. The oil change went well, but in the meanwhile, they advised us to get our engine wires changed somewhere else because they indicated there were some fractures in them, which alarmed us. After having a general checkup on our vehicle, we were told that the engine belt was in good condition. I felt deceived and mislead by such a brand!

  Brian Boily
4 months ago
I was boxed in by larger vehicle. I was then told by personnel it would be 5 minutes until the bay would open . 15 minutes later bay opened . Upon payment I had a check written out . I was told you don't accept checks . I did not see it posted . Thank you for your service.

  Dan B
9 months ago
My experience was great here. Everyone was pleasant and willing to help. One employee, Sophie, jumped in and was pleasant, helpful and demonstrated overall fantastic customer service that I think probably goes a longer way on an every day basis than valvoline even realizes. That said, everyone at this location was awesome and they seem to have a fun energy while doing a good job.Services: Air & cabin filter replacement, Oil change

  Ethan Johnson
8 months ago
Lost a long time costumer today. Went in for inspection and AC refrigerant replacement. Even had a conversation with the tech about how I do not have cold air. After waiting, they say they replaced the coolant in my radiator? I get charged for a service I did not ask for.Edit: Costumer service made things right. Refunded me the service and offered me a discount.

  Chess Teachers And Learners
7 months ago
Came back the next day from an oil change understanding that they do inspections as well, impressed with everything, they were thorough, brought up things I never considered. Brought in a second vehicle a day later. Another superb job!

  Mike Landers
4 months ago
Went on a Saturday, it was a bit of a wait, but that was to be expected. Professional courteous staff with good attention to detail.

  Bobby Pina
4 days ago
Asked to use jack cause I'm across the street with flat says we don't have one( clearly one by door but $25 and we'll put it on for u

  Douglas St.pierre
8 months ago
Absolutely mass confusionThey stripped my oil pan plug then changed it without askingI got the plug back and they took it off the bill.But at the end they did change the oil and filter.More training of your employees would benefit you and more importantly your customers...

  Trisha Leigh
a year ago
First off, I have to say this is one of the best and friendliest places I have ever been to. I had the same mechanic for over 20 years so when he retired, I was really nervous about finding a new place to work on my vehicle. These guys are fantastic. Always communicating, with us, the clients, and with one another. The service has been fantastic so far and I've been several times for oil changes, tire rotations, a transmission flush and you are fantastic about keeping my filters clean! I also have zero issues getting my state inspection there. I don't usually write reviews but I've seen too many people complaining about this place when it's nothing but fantastic. Every bad review just sounds like a spoiled child throwing a tantrum because they didn't get what they wanted. You guys have nothing to fear. You do exemplary service and you definitely have plenty of customers for Life, including myself! Services: Air & cabin filter replacement, Tires, Oil change

  Craig Driggers
10 months ago
Every time I've been here I have been struck by how polite and nice everyone working is to the customers. They're thorough, and quick. I would 100% recommend.

  Eldon Mcelhiney
a year ago
I had an inspection done by Jason. It was very thorough and he alerted me of an unsafe issue with rear brakes. I took the car to a repair shop and I saw the issue while the car was on the lift. Valvoline has has a good crew working there and I'm happy that Jason pointed out the safety issue with my vehicle. The brakes work better as well!!! Thanks Jason and Valvoline!! Don't lose the current crew!

  Erik Froburg
a year ago
Billy, Brad, Noor, and the rest of the staff are the best! I always use this location because it s the closest. However I would drive to them even if they weren t. They were short staffed, as most places are these days. They went above and beyond to make my service the best and in a timely fashion. I would highly recommend this location to anyone in the area. Thanks again guys for what you do everyday!

  Natalie Roma
a year ago
We had our AC charged today, they had a great crew who was honest and friendly. They were very busy with all bays filled while we were there (plus two to three cars coming in at a time), but they were getting all of the cars in and out very quickly.

  Bob Nugent
8 months ago
Always good service and they always help me get the best price for the work I need done. That is a rare quality in a business today.Services: Transmission, Air & cabin filter replacement, Auto engine diagnostic, Air conditioning, Battery, Oil changeServices: Transmission, Air & cabin filter replacement, Auto engine diagnostic, Air conditioning, Battery, Oil change

  klaus cano
a year ago
The guys were very fast and very open to answering my questions and even teaching me things that I didn't know so I can learn for future reference. I was worried that I wasn't going to be able to leave the state in time due to having absolutely no oil in my car and needing an oil change right away but luckily I got to this location about 5 minutes before they opened and I was the first one that they were able to see

  Amanda Compas
a year ago
I had to change my review. I guess last time I just came on a busy day but today they took really good care of my car. 5 stars.

  Christina Hatch Marden
7 months ago
Billy was outstanding, friendly and knowledgeable. He explained the whole process and it was very good service!