Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mike Desmond
9 months ago
Had a battery issue and the staff went out of their way to help me get the car going again. We could not determine if I needed a new battery or just needed to give it a decent charge. They didn't try to sell me an expensive battery given that we were not sure one was needed. One employee even used his personal vehicle to give me a jump.

  Al Harris
6 months ago
Was not expecting to get A+ customer service on a Sunday near closing. The gentleman working the counter should be promoted to District Manager.

  John Gilbert
6 months ago
Needed a new marine battery. They tested my old, kaput, recycled it and sold me a new one at half what the competition charged.

  Justine KC
7 years ago
Call first to check the inventory. I should have known better. I've gone in the past with the expectation that the online inventory is somewhat accurate. Silly me. I purchased online for in store pick up. When I arrived the order was not ready. Okay, I can live with that. I had only placed the order an hour before.After waiting ten or so minutes for them to locate the item we were told they didn't have it. I was told I was welcome to drive to Manchester to get it though. If I had wanted to get it from another location then I would have ordered from another location. I declined since my other option was to have it delivered to that store a couple hours later. I had some other things to do so I went back several hours later...about an hour and a half after I was quoted it would be there. It was still not there.I was again told I could go to Manchester to get it. I'm not doing that. Now it's just a matter of principle. At this point I was pretty irritated. I asked if they could have it ready for first thing in the morning and was assured they could. We'll see when I get there in the morning.I think my biggest irritation with this whole thing was that literally (not figuratively) six people were there this morning including a manager. Four of the men were working. One was just kind of wandering around the store looking for people to "help" and the token girl was literally sitting on her butt. She actually moved a step ladder around so that she had prime sitting space. Now, I'm no auto parts store efficiency expert, but one would think that one of these people could have been updating inventories. Let's be honest here, there are no date codes to check for freshness, they don't exactly have a high product turn over, they're not folding clothes and spending all their time tidying up the place like other retail stores. I'd think that with an online business component like theirs that it would be relatively important to be keeping those inventories accurate. End rant.

  Richard L
2 years ago
Battery died AAA came and jumped started my car. I went on line and shopped for a good battery at a good price. Called Advanced it was in stock drove to the store bought the battery they installed it in a short time and I was on my way. Thanks Rich

  Christopher
9 years ago
Always a pleasant experience. I deal most with the manager Dan who is knowledgeable, accommodating and eager to help in any way. I find dealing with him personally is the way I will continue to operate, for some of the younger employees are a bit difficult to deal with as some have said. I do mostly order online and have them pick it at the store which by the time I drive there (25 min) 99% of the time the order is waiting. I use Advanced Auto Parts exclusively due to their desire to please and offer top notch customer service, and if my store is an example of all stores it is a wonderful business model. Thank You from a continually loyal customer.

  Remi Remillard
a year ago
Came in looking for a rust removing product called Evapo-rust, both people behind the counter had no idea what I was talking about. Showed them the stores website saying it was in stock, at that location, was led around the store only for the employee to tell me he has no idea where it would even be. Really?

  Parker Carlson
2 years ago
Company policy to refuse services when it is raining?I went in on July 9 at 2:30 and told the lady that I needed someone to test my battery. She said, "Not today" I figured she was just not doing her job and did not want to get wet so I asked if that was company policy and she was like, "It's water, it's electrical, it's dangerous, so it is company policy" I looked online and could not find any danger. And to have a policy to deliberately turn a customer away? I went strait into O'Reilly thinking they would have more compassion and the kid came right out and tested and replaced my battery. Good job O'Reilly! I called Advance in Manchester later that day and the woman was not aware of the policy, and she had been testing batteries all day. Either way, O'Reilly is the place to be. Advance, do not expect me back. Ever again.

  Jon Dowst
2 years ago
I purchased a brake caliper that was miss labeled, had a left caliper in a right caliper box. Went to return it, was outside of the return policy, and they stuck me with it. With no apologies and some attitude. Buyer beware.

  Belly Ache
10 years ago
There are no oil filter code books for customers to view. In order to get the correct filters I need to either google the info and bring it with me, or wait in line twice; once to get the part numbers, and once to purchase the item. I asked for multiple part numbers so I could shop different filters which the sales person didn't appreciate. Lines are often long so I find this a tad inconvenient. The location is great so I go there often, however, as the previous poster mentioned, the attention to detail and customer appreciation seems to have dropped over the past year.

  imma X
10 years ago
It's true a year ago they had great service.. but all that has changed now with the new staff they hired. These people are uninformed & RUDE beyond belief. There is a general attitude of lazy defiance. And if you don't undstand that description just picture a 5 year old who doesn't want to clean his room. They stand there & GLARE at the customers as if they are *in the way* . I went in there carrying a heavy battery.. the OLD crew would have opened the door for me.. & assisted in getting up on the counter as I am only 5'1. These boys stood there with nothing to do & just watched as I struggled .. then I got asked .. * do you want a new battery*. Um.. no.. I just thought I would take this one in to show it off to you. I was given a new battery & promptly ignored as I struggled with it out the door.( and of course they didn't offer to open that door) I won't be going back.

  Adam Robichaud
a year ago
THIS STORE IS HORRIBLE THE PEOPLE THAT WORK HERE HAVE NO CLEAR ABOUT CARS EVERY-TIME I COME INTO THIS STORE TO GET A APART ITS THE WRONG ONE AND THEN I GO BACK TO GET THE RIGHT ONE AND YOU DONT HAVE IT????? NOW MY TRUCK IS COMPLETELY APART SITTING IN MY DRIVE WAY

  giovanni soricelli
4 years ago
Horrible they lie to you about procedures the counter staff dont know the difference between a starter and a chicken dinner.maybe if they weren't so busy looking for the next meal and actually knew their job and didn't mislead customers I would be a return shopper. Fat n lazy

  Troy Dodd
6 years ago
I bought rotors to replace on my mazda. Went home and threw the first one on but when I put the second one on my brake pads were hanging off the rotor. I looked on the box and had two different part numbers. Had to go back down and get the correct one.

  Steven Mientus II
3 years ago
Very good service very friendly and very helpful they typically have the parts you're looking for and if they don't they will find them for you if you need to borrow tools they'll let you borrow what you need and prices are usually pretty comparable to other places very easy to find inside the plaza in goffstown

  J S
7 years ago
Great service and prices you can't beat! Very recommended part store and they evn put new wiper blades on for free! Thanks Advanced Auto!

  Kim Soucy
2 years ago
Every time I go here I'm so impressed with the customer service! They all go above and beyond to help you out! A shout out to Jordan for being so helpful!

  Jane Carr
3 years ago
Knowledgeable and friendly employees. Very helpful in finding what i needed for the make and model of my car. A great store!

  Robert Scarborough
7 years ago
Bought to sets of wipers,had them put on my car, the salesman was very helpful.My wife came in after me same gentleman put them on her car very satisfied.

  Thomas S
7 years ago
Always knowledgable. Willing to help. Wish I could look up my own oil filter #. Great store. The only car store I go to.

  Mike Hippert
7 years ago
Most of the time they are helpful, sometimes not so much. Also be sure too call to check inventory as their website often shows something in stock and when you get there they don't have it.

  Kathy Palumbo
a year ago
I needed a new battery Advanced removed the old one and put the newone in in 20 minutes.THANK YOU!!!!

  Bill Gallagher
4 years ago
Person helping me would not let me tell them what I wanted. AND, the one they said was correct, DID NOT FIT! Listen more, sell less!

  Mark Landry
a year ago
Couldn't find what I needed but the counterman Saturday morning did his best

  Eric Woudenberg
2 years ago
A friendly and helpful staff, very short wait times.

  Gossett McRae
3 years ago
Good convenient local auto parts store but, with limited choices

  David Gray
4 years ago
Listed in-store 5 of my part and Goffstown and Manchester stores did not have or couldn't find them

  James Fuller
a year ago
They help you out they get the right part's for your car

  Scott Strong
3 years ago
Didn't have the battery I was looking for. Rely too much in the computer and not enough on what the customer is looking for.

  Bradford Hazen
3 years ago
Long wait, only seemed like one employee was working, until 10min into my wait, the phone started ringing.