Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
J Burns
2 years ago
We've had very troubling experiences in the past 3 years with this company. One instance could have killed my husband 2 years ago. From handing us the wrong keys twice in 5 minutes to having all handloose lug nuts, to charging us for a tire rotation that wasn't done. My last straw was 2 weeks ago when they charged us for a brake job we never approved. Our bill went from $800 to $1,300 on our card without a call for approval. Nick, the service manager was nothing short of avoiding the whole situation and repeatedly made no attempt to call me back for 2 weeks! I was absolutely upset. I finally received a call back from the owner after leaving her a message and though she ultimately decided to refund some of the brake cost after extensively explaining our situation, she made it clear we didn't really deserve it. I told her if she could refund the money, we'd be going elsewhere from now on. No sooner I said we no longer want to take our vehicles there and I've left a review online, she retracted her refund statement. Classy. I'm an angry customer. My husband and I are nothing but understanding, honest people. We are selfless people, but when we get drug through the ringer time and again by the same company, I'll put my foot down. $170 refund is better deserved by the company than a family who never wanted $420 taken out of their account in the first place. Everyone loses here.
Becky Smith
2 years ago
Had always ture lure gone on and needed to get to Portsmouth for an appointment. They took the car right away to put air in the tires and found a nail. They said it could be patched and knew I had the appointment and said they could get it done in time. They did!!! So polite and helpful. Will be back.
Greg Lewis
4 years ago
They were great. Had my car at Portsmouth ford to change the oil. The tech said he couldn't get my drain plug off? I called quicklane in dover they had no issue quickly taking care of my simple problem. Quick and professional. Will be using them from here on out.
Jim Welch
6 years ago
I have 5 late model Fords in my family that we only bring to the Bill Dube Quick Lube & Tire Center.Steve and the entire staff there are very accommodating, friendly, knowledgeable and the pricing is very competitive.I would certainly recommend them for the servicing of your vehicle.Jim Welch
Amanda Welvers
3 years ago
Awesome experience getting new tires at Quick Lane in Dover. Great customer service, everyone was friendly, and customers as well as employees wore masks. Highly recommend.
Matt Fowler
7 years ago
Won't have my car serviced there again. I made an appointment and they took me in late and kept my car for over an hour for a simple oil change. Then they tried to sell my fianc� new breaks when they had just been replaced less than 6 months ago. Take your vehicle elsewhere.
Steve Miller
5 years ago
I always have my vehicle serviced here. The prices are reasonable, but it's the staff that make me come back. Friendly and knowledgeable!
Cassandra Jewett
5 years ago
Alicia out front is awesome. She is very knowledgeable and accommodating. So far the work on my car has been great too.
John Thomas
7 years ago
THIS PLACE IS THE ARM PIT OF ITS OWNER DEBBIE REED DUBE, THEY TRIED SELLING THIS OLD COUPLE NEW BRAKES AND THE OLD MAN EXPLAINED HE JUST BOUGHT ALL NEW BRAKES NEXT DOOR (BILL DUBE FORD SERVICE DEPT.) 2 MONTHS AGO. CROOKS! CROOKS! CROOKS!
Jordan Cornflakes Pratte
3 years ago
Go here. They've taken care of all my vehicles. It's smaller, but the staff seems to care more than other repair shops.
Paul B
4 years ago
Great place to have your oil change and more great service.
Virginia Littlefield
6 years ago
I have always received the best service here. I always go back to them because I trust their work.
Roger Gingrich
3 years ago
Pleasant, mask-wearing frontline person is professional and helpful.
Richard Fichter
2 years ago
20k service. Toyota maintenance program.Jeremy was friendly and professional.
DaveIn NH
3 years ago
Good service. Clean and comfortable for waiting.
Randy Scott Mcnally
6 years ago
Clean place to wait while they work on your car.
Marguerite Magui Ferrer
a year ago
Great service!
Jared Vanderbloeman
2 years ago
Jeremy is the man to see