Stevens Auto Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lee Perreault
3 weeks ago
I ve been living in Derry since 2005. The previous owner I considered a friend and have been bring all my vehicles to Stevens. John is a great guy. I always feel like I got a fair price for the work! I have recommended many people in the area if they need a mechanic to go see John. I now enjoy the experience with the new contact set up and read out of my diagnostic print out for my vehicles. I m a crane operator so I can t answer the phone at work. This is a great system and works great for me to reply when I have a moment.

  Sarah Perry
a month ago
If you're looking for an honest mechanic who gives a damn, go to Steven's Auto Service! This is both a STELLAR review for Steven's and a bad review for Valvoline in Derry. See below!***Edit to Update in regard to Valvoline at the end of this review***I had my last oil change done at Valvoline in Derry & they up-sold me on doing the transfer case. Unfortunately they told me that they weren't able to do the transfer case because they stripped the screw/drain plug and since they didn't have a correct size replacement for my car, they tightened it back up (or so they said) and said that at some point I should go to the dealer to have that serviced and they'd reimburse me on the cost of the plug thingy. They also said this was a "when you have time thing" and not an immediate need.This morning I heard a whirring sound when I turned a corner... heard it again at another corner... then didn't hear it anymore. THEN heard it any time I accelerated from a stop. I hoped maybe I was just low on power steering fluid and that it was not a wheel bearing or something, so I stopped by Steven's Auto and asked if they had time to check the fluid level for me, which they did, and it was fine. They offered to take my car for a drive and the manager heard the sound I heard! I was happy that at least I wasn't crazy and they put it on the lift for me. A few minutes later they called me into the bay to stand under my car (you know THIS is NEVER good!) and the drain plug was gone! It must've been loosening and rattled itself off!! I had NO oil in the gear box and the transfer case was empty (or something like that). They told me my car was un-drive-able and urged me to call Valvoline and they offered to talk to them for me! (What other mechanic does that!?) Valvoline's manager said he's going to review footage from that day of them changing my oil & get back to me (update, it's been several hours and no one has called me back).So my car is on the lift and not drive-able so of course I'm panicking, right?! And then this mechanic comes around the corner with a screw for an O2 sensor, puts a copper washer on it and screws it in - and it FITS!!! Talk about great improvisational skills! They fill my car with oil, take it for a drive and the sound is gone. So, it's driveable still for now. I have no idea if more damage happened, but they said as long as the sound doesn't come back, it should be ok & they said they'd look at it again for me in a week to recheck it, which is above & beyond service!Steven's Auto's manager, Jon didn't even want to charge me for any of this!!! I insisted on paying for the service and their time because they saved the day (and you better believe Valvoline is going to reimburse me for this BS!!) I am so lucky and grateful that I heard the noise, didn't ignore it, had time to stop there, and they had time to look at it today! I mean, seriously a lucky day!Thank you, Steven's Auto!***Edit to Update***The manager of Valvoline in Derry, Steven completely owned Valvoline s mistake that caused the damage to my car and the company covered the cost of the repairs and a rental car. Thank you for making things right!

  Chris Kucharski
5 days ago
Stevens Auto Service in Derry, NH honestly, I was just thrilled someone could look at my car without laughing. These guys are like therapists for your beater. They listen to it grumble, nod understandingly, then somehow coax it back to life. My car was basically a rolling dumpster fire, and now it runs so smooth, it s like it got its life together before I did. Solid five stars they re magicians, or I m just easily impressed!

  Lori Ellis
a month ago
I absolutely love Stevens Auto! I have been coming here since easily 2008 with four cars. I was living in New Hampshire but I now drive an hour to get to them as I m living in Massachusetts. I ve even had cars towed from Massachusetts up to this auto shop as I don t trust anyone else!I always feel like I m Treated well and I believe they are fair on their prices. John is the best.!!!!

  David Huot
a week ago
It was my first time using Stephens Auto. I thought there prices and there service were excellent. I was in and out of there business in record time. I am very happy with the work that i received at Stephens Auto and i will definitely be using them again.

  Joann Casper
a day ago
Just had the brakes done - everything was done quickly and communication was on point. We bring all our vehicles here for service and inspections. Great job every time.

  Sherry Naso
9 hours ago
John is a great guy. We never have to wait too long for an appt. He does not ever over charge. When you compare price with his other competitors he is always less.I refer all my family and friends.

  dawn sherman
2 weeks ago
Always a great job. They will go above and beyond to fit in emergency repair. I had last minute issue with my muffler and they repaired so I made my flight on time. Thank you so much!!

  Mic Roland
2 months ago
I do appreciate an honest mechanic. I've used several of the auto repair businesses in the area and it never failed that I would get milked for unnecessary repairs. Not so, at Stevens Auto. They are honest to tell you the $50 fix was all that was needed, not the more expensive first estimate.

  Vanessa Hale
3 weeks ago
Great people. I was a first time customer dealing with an urgent issue with my car that my other mechanic had not been able to figure out. Steven s auto took me in last minute, and even had a mechanic drive me to work a few mins away. I am super grateful for their help and they did a great job fixing the problem so many others have missed!!

  D H
3 months ago
The tech s at Stevens Auto Service did a great job with my tires. The price was right the guys were professional and they were fast and I have no complaints about anything. I will definitely be going back.

  Deaf Poet
4 months ago
Im here at Stevens Auto Service now in Derry NH. These guys are taking care of another issue for me. I've been here a few times now. These guys are great. They provide great quality service at an affordable rate. What more can i say, i like saving money and these guys are awesome. I hope i don't have any more issues but if i do ill bring it to these trusted professionals!

  Kristin Schumacher
4 weeks ago
They provide good car service and are very nice on the phone. They worked on my daughters Audi and she is very happy. We will be going back if/when her car needs services again.

  Brian Raynes
4 weeks ago
My wife and I have been living in Derry for the past 24 years and have taken many cars to all of the local mechanics only to be cheated or mistreated. Around 5 years ago we started taking our cars to Stevens auto and have been treated as valued customers ever since and I highly recommend them to all.

  Parker Davis (PAD)
3 months ago
The crew at Stevens was very efficient and thorough and told me what needed to be addressed, what didn't and what could wait; that inspires a lot of confidence that they're not just trying to upsell unnecessary service. The cost of repairs was fair and reasonable too. I'll keep coming back.

  Jen Marshall
3 months ago
Stevens auto was recommended to me from a coworker. The 1st repair I had done was my transmission. They handled the repair in a timely manner, and dealt with the warranty company. Since I have had numerous repairs, and nothing but satisfaction with their services.

  Elizabeth Coudriet
4 months ago
Always has been great with us. Not out to make a quick buck but to make sure the job is done right and safe. Won t take our car anywhere else. John is fantastic

  Shaunna Legatos
3 months ago
I will not go anywhere else but to Steven s Auto - the team always does an amazing job everytime and always checks in after ! I have never been disappointed by the work they provide and always know the quality they put in and they do it fast ! I ll always recommend and refer them !!

  Windham Country Club
2 months ago
I highly recommend Steven's Auto. Great, professional service you can trust. Reasonable prices and prompt.

  Cherie Radcliffe
3 months ago
Great customer service, really went above and beyond to make sure my vehicle was safe. Will definitely be back! Thank you

  Donna Middleton
5 months ago
I trust Stevens Auto! John always takes good care of my Volkswagen. They are honest and I highly recommend this business for service!

  Linda Wilkins
4 weeks ago
Everyone was very professional and talked to you about your vehicle. I m so glad I took my daughter and son in-law opinion

  Brian Magoon
3 weeks ago
They were and are always very professional courtesy and accommodating. I would recommend them and will return. Best

  Michael Sweeney
2 months ago
Great shop to work with-having gone there 3-4 times now, very reasonable and have great communication

  Jamie Brown
2 months ago
They did a great job! I appreciate all the help and quick service.

  Amanda Harvey
a year ago
Honest, trustworthy mechanics that are dependable no matter what the issue is. (Even if the car has to get towed 40 miles to them oh ya I ve been there!)I ve been a customer with them, going all the way back to my first vehicle which I actually purchased through them. I would recommend this auto shop to anyone in the area. After all, a trust worthy mechanic is hard to come by and this is a shop that s clearly passionate about the work they do with their above and beyond service.Services: Electrical repair, Exhaust, Vehicle Inspection, Wheel alignment, Brakes, Auto maintenance, Oil change

  Ana Rosario
7 months ago
My visit was very satisfying .Jon was very attentive to my concerns and made me feel at ease. I felt my vehicle was in good hands. I will definitely bring my vehicle back for anything it needs done in the future.

  Lori Ellis
a year ago
Once again, top-notch service!!!I m a 61 yr old F. I do not have a support system, so I must rely upon myself. I drive 1 hour (50 miles) from Massachusetts because this shop is the only place I TRUST to be fair with me and not sell me something I don t need.They respect my time And don t keep me waiting when I arrive. If the car does need to be kept overnight They have an arrangement with Enterprise for a discounted rate.In 2019, my 2004 car was not worth fixing anymore and Jon (Owner) was MORE THAN HONEST about it. He showed me a nice 2010 Honda CRV sitting out front for sale at a reasonable price. I had always wanted one, so I bought it. I actually feel bad for the shop because this car is in such great running condition that I rarely have to come in for anything. They are actually losing money on me because they sold me the car lol. I m going on three years of this car and I ve only been in three time for routine repairs ,(Battery, brakes, etc..).Highly highly recommend this shop!Thank you Jon and staff for always being so good to me!!!Lori E.Services: General repairs & maintenance, Auto engine diagnostic, Auto battery maintenance, Battery

  Carlos Saia-Brown
2 months ago
I always have a good experience at this shop they do good work.

  Kaitlyn Meskell
a year ago
Have been going to Steven s auto for 7 years and they have always been efficient with repairing/inspecting my vehicles. Jon is a great guy, honest, and knowledgeable. Definitely recommend bringing your car here for any maintenance.Services: A/C system maintenance, Air & cabin filter replacement, Tires, General repairs & maintenance, Tire rotations, Engine repair, Vehicle Inspection, A/C installation & repair, Brake service & repair, Auto maintenance, Oil changeServices: A/C system maintenance, Air & cabin filter replacement, Tires, General repairs & maintenance, Tire rotations, Engine repair, Vehicle Inspection, A/C installation & repair, Brake service & repair, Auto maintenance, Oil change