Key Collision of Concord

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Serenity Comer
3 days ago
This place deserves at least one star for the customer service. The office ladies were actually nice and kept me updated on my vehicle. The reason why this places only deserves one star is because the people who worked on my car messed up my headlight module and I have to pay the price. Then they called me telling me my car was done then said it wasn't and then they told me they had to have a special company come out and fix my wiring just for that company to come out over and over again to fix the same issue but they didn't have that company make sure they fixed the headlight and made sure it was working. When I finally picked up my car they just left it as is and sent me away with a broken module. I'm not sure if they really know what they are doing there because I had to call when they said my car was gonna be done just for them to tell me it wasn't done. Or maybe they just like to say stuff and get caught in a lie. Every time I spoke on the phone with the body shop manager I don't remember his name might have been brian but he just didn't make sense. I had brought my car to a different body shop to get fixed at a dealership and they told my that keys messed up the wiring in my headlight module. So I do not recommend this place if you need your vehicle repaired.

  Tracy Talbot
a month ago
From the first moments of my dealing with Key Collision until picking up my car upon completion, the experience was nothing less than perfect. When I say perfect, I do not use it often or lightly.The friendliness, professionalism, communication, quality of workmanship, and overall service was A++. A well run business with fantastic employees, I HIGHLY recommend them. Thank you!

  Rosann Gregory
a month ago
Had my Highlander repair by Key collision. My son noticed tape lines on both sides of bumper repair. I brought the vehicle back in to get checked and I was told it was the bumper mold. Either way a tape line or a bumper mold there shouldn't have be lines left in their work. It should have been blended in. Very disappointed customer

  Dj Brady
a week ago
This review is for pre-work before anything had been done to the vehicle.Do not bring your vehicle here for any kind of Express repairs through Geico or any other insurance company. The company will not review suspension related damages and state that only if Geico advocates for it without having something happen to the tire you will not be able to get those repairs completed.I tried for 10 minutes to have a logical conversation with kira The operator who dismissed me and interrupted me multiple times.Again this company states they will only support physical body damages and nothing for suspension without the insurance company explicitly stating that suspension work must be done.Good luck trying to work with these people. They were incredibly rude to me.

  Josh Wright
a month ago
Repairs seem pretty good, but everything out of that was incredibly disorganized and unprofessional. They had my car about a month and a half and told me it was on track for the estimated completion date. The day before I get an update saying they were finishing up, getting ready for a wash and they'd call me when I can pick it up. The day of I call to see how it's going and it turned out it was not only.not finished but still waiting on a part.When I did pick the car up, they had moved my stuff from the back to store garbage from other cars, broken tools, wires, tow straps. Easily 200lbs of junk and suggested I just get rid of it as I'm doing dump runs for them. It would be one thing if it was related to my repairs, but it is not okay to use people's cars as garbage storage and they didn't seem to understand the problem. A real shame as it was probably one person's laziness that they were trying to answer for.

  Abby Goode
4 months ago
I had a great experience here. The person in charge of repairs is fantastic. He talked me through all of my repairs and made sure that I was satisfied and all my questions were answered. The person at the front desk is great too. She arranged all the timing with me and talked me through the process. She was honest, clear, and accommodating!

  kathrine lacey
2 months ago
There was no waiting for service at Key. Repairs were completed thoroughly and on time, and the car looks brand new. Highly recommend. I drove an hour from home for their impeccable service and would do so again.

  Cindy Houston
4 months ago
Great score on everything! Kiera was excellent to work with and made sure that I was provided a status update on a regular basis. Found 1 small issue at pickup time and the service staff responded immediately to my concern.... additional part was immediately ordered . Would recommend Key Collison for all repairs. Great job

  Hoon Sang
a year ago
I had an unfortunate accident on my beloved vehicle. I am a car enthusiast, I really like to think I take care of my cars and keep it in Mint condition. I was nervous that the new door with the new paint would look significantly brighter and newer since it s a silver car. I am so happy with the result. Looks great! Customer service, active status update was awesome! Great job! Thank you so much!Services: Painting, Body & Trim

  Kim McMullen
5 months ago
They were excellent. Kept me updated with the repair of my vehicle. Super friendly. My car was hit just after moving to the area and picked a shop that my insurance had on their list and they were amazing.

  April Smith Bean
5 months ago
My car was brought here through my insurance company for repairs after a chunk of metal hit my front end. Key Collision put in a new radiator, among other things, over several weeks. A couple weeks after getting it back, all of my radiator fluid had leaked out and my engine blew. My insurance company determined that Key Collision was at fault (as did my own mechanic), and unfortunately, my rare, beloved car was totaled. A huge loss to me. Worse, the manager, Rick, called to try and tell me that my insurance company found that Key Collision was not at fault before I had heard anything from them, and they also tried to claim that my car had been in another accident after their repairs. If it had, it sure would have been a WHOLE lot easier for me to just file a new claim!

  Katlyn Paquet
5 months ago
My car wasn t supposed to be started on until October. I dropped it off early bc they said I could with the expectation that they d get to it when they get to it(I had other options for mechanics but I heard really good things about key collision so I decided to wait it out for them) I am so completely impressed. They called me throughout the entire process and asked my opinion on repairs that regarded my preferences. They also finished the car entirely before October even started. I m also pretty sure they returned the car cleaner than I gave it to them. I will keep going back to key collision even tho they re located an hour away the drive is worth it for the quality of service.

  Robert Skeen
3 months ago
Key Collision did a first rate job bringing our vehicle back to spec after the accident. They kept us informed all the way through the process. Great people.

  J Taylor
2 years ago
I chose Key Collision for my car repairs based on their rating. But my experience has been a huge headache. My car was in the shop for over 3 weeks and it wasn't ready as promised. When I finally got it back, shortly after, the check engine light came on. I brought my car back to them and they offered to take it in for repairs, but I no longer trusted them. I took my car to my mechanic who found that the vapor leak was due to a damaged part that was overlooked. And several clips were missing that kept the body fastened to the frame. I brought the invoice and estimate for repairs back to Key Collision and they submitted them to the insurance. I was reimbursed but not directly, so I had to wait longer to get my money back. Just recently, my rear defroster wasn't working. I had my mechanic look at it and I was told the connections weren't plugged-in and / or were loose. It's been 4 months since the accident and I'm still dealing with the fallout due to Key Collision.Services: Tires, Painting, Electrical, Auto engine diagnostic, Body & Trim

  Pam Rouillard
3 weeks ago
My car was done quicker than expected and look great! They always kept me informed what was going on via text.

  Morgan Mead
2 months ago
Shop kept me and informed about everything and was very responsive via phone and text message. They also cleaned off my car and kept it during the snowstorm when I couldn t pick it up, which was very nice of them.

  Michele Horne
6 months ago
The experience I have had with them three times now has been too notch. Friendly, on time and done correctly. Their only drawback is that the do not let you self pay or accept State Farm insurance. So I can not use them for a current vehicle that I have. I would absolutely use them again if I was able to.

  Sierra
2 months ago
Came out perfect and on time. Worked around my schedule and allowed me to pick up the car after hours, which was greatly appreciated. Looks brand new.

  Tim Sweeney-Fanelli
7 months ago
Outstanding across the board! I brought my car in for repairs to the rear bumper and the passenger side rocker panel. Kiera and Jen at the front desk were awesome, kept me up to date the entire time my car was there, and the few times I called in they either had the answers at their fingertips, or gave me callback as soon as they had one, which never took more than 15 or 20 minutes. Sam provided all the details about the estimates and repair process, and was very knowledgeable and professional. The repairs were done to perfection, and within the estimated time provided at drop-off. I had one minor complaint after getting the car back, which managers Stevi and Dave resolved immediately and without hesitation.I have only had one other experience with a body shop in Concord, and while I was happy with the work, I had a less-than-stellar experience with their people... I'm very happy to say I give Key Collision of Concord 5-stars for both the quality of work AND the staff.Thanks, Key Collision! Hope I never have to see you again, but when something inevitably happens, I'll have no reservations about bringing my car back to you.Services: Painting, Body & Trim

  Victor Demeroto
7 months ago
Sam in the collision shop was very knowledgeable and professional, kept me informed the entire process. Completed the work early. Guys even waxed my truck, it looked as good as when I bought it. What a great experience. Kiersta up front was exceptional, her customer support was amazing friendly and she responded to my emails right away I m giving Key Collision 6 Stars!

  Li Yo
7 months ago
This is a great place to take your vehicle. I was scared to take it to progressive suggested company bc I thought the service was not comparable. I was very wrong. They even cleaned my car. They also sent me alerts daily. The car is amazing. I am very detailed and didn t see any unwanted scratches on it. Great service. They tell you up front they have to see the car to give estimate for completion. Trust the process. They will do the very best. I will be going back again.

  Julie Miller
8 months ago
Friendly staff, excellent repair - actually replacing the whole scraped area with a new door that matches perfectly. The only trouble is how soon replacement parts (at the time of this review) can be obtained. Don't expect a quick fix - and ask them to send the least expensive rental car - if you don't wish to exceed your insurance's provision!Service: Body & Trim

  Jim Harris
3 months ago
The staff communicated clearly, the work was performed on schedule, Key Collision handled the finances with the insurance company and the wokr was excellent.

  brian Roche
9 months ago
Overall, I was not very impressed. I had used key collision before and they did a great job. This last time, however, there were a few things that bothered me. First was the repeated delays. I get it, parts are hard to find and things happen during shipping. I was told twice that the either the wrong part came or it was damaged during shipping. Then they told me it would be ready by end of day. I showed up, only to be told that they forgot to put in a hood latch and a bulb. When I did get the car back, I found that there was paint all over the black trim of the passenger side fog light. I was able to clean it off myself with mineral spirits, but I feel like I shouldn t have to do that. Overall I wasn t super happy with the experience this time around, and more just disappointed in a company that has done really good work in the past.UPDATE: They, for some reason, detached an air line going to the turbo. This intern left a check engine light on. The dealer caught it and figured it out quickly. At this point I wouldn t trust them to fix even the most minor of issues.Services: Painting, Body & Trim

  Jesse Miller
3 months ago
They made the whole process easy and seamless, they even had my car done a week earlier than expected!

  David Chase
2 months ago
Car looked brand new when we picked it up. Great job and great communication about scheduling.

  Sherry Belanger
a month ago
Kept me informed of my cars progress, finished on time and gave it a beautiful wash .

  Kayla Hosick
a year ago
I had my car repaired here from an accident in October. The service was quality work and timely. The employees are kind, knowledgeable and friendly. I returned today for an issue with my bumper, and they got me in and out. They took the time to go over options and help me out. I felt like I was cared about during my experience here. I will be returning for any additional repair work and have recommended this business to others!Service: Body & Trim

  Alyssa Lee McKinney
a year ago
The quality of work, the urgency, the customer service... I cannot say anything bad! Ryan is an amazing representative for all of you! What a sweetheart! I felt important and prioritized. They were unnecessarily apologetic for not having my car ready "fast enough". They make everyone feel comfortable here. Thank you, Key Collision and all of the staff!!

  Norman s Wife
5 months ago
Above & beyond great service!! Thank you for communicating throughout my repairs & even solved a problem I had prior to my visit that involved a recall w/ my car !! Very appreciative, Lisa D