Capital City Kia Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  David Laratta
a week ago
Capital City Kia and Grace were awesome. They really worked with my wife and I to get us the best deal possible for the car that we wanted

  Rachel Jones
6 days ago
My most recent experience has shifted the story that dealerships just want to makemoney and don t care about you. When I saw the $$$ my vehicle needed to just to PASS inspection, my heart dropped. Doug, in particular was so kind and understanding. He worked with me to order in less expensive parts and allowed time for us to shop around and bring our own parts! Our family was able to take our car home for half the quoted price.Never did I feel pressured or judged. It was a wonderful experience and I m so grateful for him.

  Lucy McGrade
3 days ago
Doug was incredibly helpful and thorough throughout my entire experience. I had some very sudden work that needed to be done on my car before I could drive it and they were able to get me in quickly and figure out what was wrong even though I had never previously been a customer of theirs. Will definitely use them for all of my service needs going forward. Very happy with the whole team and would definitely recommend!

  Yolanda Hanscom
3 months ago
I'm loving my new Telluride! Big shout out to my girl Grace. Thank you so much for your patience with such an undecided, impatient client such as myself. You went above and beyond to find me exactly what I was looking for.

  Angela Adcock
a month ago
The entire experience was effortless. Laurette was a real pleasure to work with! So happy with my new Sportage!

  Waleed Ahmad
2 weeks ago
Had a great experience with Doug at Kia. I couldn t get an appointment with more than twenty dealerships in the area, and Doug helped me out. I was able to get my service done and left happy. Thank you, Doug. I highly appreciate you.

  Sarah Ahearn
a month ago
After inquiring at several local dealerships, I really appreciated the effort and time Amber took into helping me get into my new car. She was very responsive and answered all questions that I had.When we got to the dealership, Jenn was the one who helped us with all of our paperwork. She did a great job explaining the features of the vehicle and answering any questions.Definitely will continue to use Capital City for future vehicles!

  Frank Lynn
a month ago
It was a great experience. Edward was welcoming, kept me informed of what was going to be done. While I was waiting commuicted what the findings were and how much longer it would be.It was suggested that I could get my car inspected that day and save me another trip.Was extremely happy with service provided.

  Jennifer Hodge
a month ago
I value good customer service very highly. You have a really great ambassador in Ed who was working in the Service Department when I brought my car in. So polite, knowledgeable, and helpful. It was a positive experience for sure.

  Patricia White
3 months ago
I m must say that the young salesman named Aaron was great. I was so impressed with his dedication and professionalism. We hit a few bumps during my process but he kept his head and that helped me to keep mine. For me it was how he took his time with me before during and after. I don t think I would have been able to stay so patient if he didn t keep reassuring me that it would be worth it. Also I enjoyed working with Ben in finance department. I hope you take good care of Aaron he s a really great addition to any company team. See you in a couple years for my next one Aaron

  Kaitlin Lounsbury
a month ago
Very good experience this time around. I went in to get my cabin air filter replaced and they did my free NH state inspection and replaced/repaired the rear view camera for free based on a company recall for the clips that break in the 2022 Kia Sorentos. It went quickly and I was able to have a productive day, without any need to get a loaner or rental. Special thanks to Ed, who has clearly had a lot of experience with these factory recalls recently, reminded me that inspections can be done up to three months before one's birthday month in the state of NH, and provided overall excellent service to me as a regular customer of this location since buying my new vehicle here in 2022. Thank you!

  Alisha Freydenfeldt
2 weeks ago
Doug at Capital City was so helpful! Excellent service, great jokes and lots of coffee. We were very happy with our vehicle maintenance.

  New Venza
a month ago
Capital City Kia diagnosed the problem with my fog lights but had to order the part. The part arrived promptly and the second visit solved the issue and the work was even covered under warranty. Cap City is well worth the every extra mile I drive to get my Kia serviced there

  Chris Cazz (Cazz)
a month ago
After not going to this Kia when it was Dan O Brien and now coming back to get service done on my vehicle under Capital City Kia Ownership this place has improved tremendously. Service advisor Edward and team did an amazing job getting me right in at 8 AM Saturday morning and getting my vehicle back on the road the same day as they allowed me to come pick up my vehicle up after hours. I will be bringing my vehicle here more often as it is closer to home instead of having to travel to Kia up in Tilton which I did when I was in College. 5 stars.

  Diane Little
3 days ago
I was greeted almost immediately...the tech that I spoke was very polite and explained everything I needed to know. When my vehicle was done I was greeted by a gentleman that was also very polite and explained everything from my slip and escorted me to my car.

  Meche Davis
3 weeks ago
Seriously amazing! I had been dealing with a rough bank lease situation. Everywhere I had gone couldn t offer me a good enough deal. I came in spoke with Brandon and Dennis they gave me an amazing deal on a beautiful new Seltos. I could not be happier.

  Andrea Pappageorge
a month ago
Service for my oil change was just great as they have been. I will however say that the upbeat customer oriented spirit that was once there under Dan O Brian is gone-sadly. I travel from Keene,NH to buy and get my cars there but I m not sure if I will go back when it s time to trade in. It would have been nice to know that coverage that came with previous owner is no longer to be honored by new owners. I get it but possibly a group text or email to let us know prior to coming in for service or inspection. From Either previous owner or current would have been appreciated. Oh well. Times are a changin

  Lindsey Tenters
2 months ago
Overall my experience was positive. There was a mixup of when my car would be delivered but Amber and Grace came through for me and went above and beyond to make it happen. Grace even picked up my husband and drove him to the dealership since we were down a vehicle. Excellent customer service!

  Cindy Courounis
3 months ago
The staff at Capital City Kia were friendly, personable and helpful. They worked with us to meet our needs and followed up after our purchase to answer any questions or concerns. Our sales person, Cameron, also brought us in to meet the service center manager. The experience went smoothly and was pleasant.

  Taylor Durham
2 months ago
Working with Brandon was great! He was very helpful to only showing me what I was looking for. He was very professional and patient when I kept changing my mind. I recommend him when going to look for your new ride!

  Davonna Homes Bates
a month ago
Lynn in service is the only reason I came back after everything Dan Obrien put me through. She is incredible and I always feel taken care of. The new ownership seemsBetter and I will be going back again.

  Joan Flynn
2 months ago
I needed a key and fob for my new car. Right from the start, Capital City impressed me. Keith in the service dept. had the items and put me through to Doug in the service dept. who scheduled an appointment that fit my schedule. I was in and out in about an 1.5 hours. The facility was clean, and heck, the service dept. washed my car and put my new license plates on. I m going back!

  Jason Fye
a month ago
Capital City Kia was quick to make an appointment for me to have an issue with my car resolved. They kept me informed of what as happening as the repair took place. I greatly appreciate the positive experience with CCK!

  Terri Ledoux
2 months ago
I went in to the dealership for an inspection sticker. Over an hour later, after I asked how much longer it would be, I was told tht they were doing a recall service on my car. A heads up sooner would have been nice as I had other plans for the day than spending 2 hours @ the dealership.

  Robert Stoia
2 months ago
My wife and I felt the car purchasing experience at Capital City Kia was pleasant and positive. Grace was a pleasure to work with and her knowledge about the Telluride was good. We would come back again to make a purchase. Thank you, Bob and Nancy Stoia

  Gamaliel Pinto
3 months ago
Ed was great! Had a late appointment and was late but he took care of me and was able to apply my dealer bought (from the old Dan O'brien) vehicle maintenance plan for my oil change. They even cleaned the interior and vacuumed my WeatherTech mats for me! Really went above and beyond! Would recommend

  James Irland
4 weeks ago
Peg and I just purchased a 2024 Telluride at Capital City Kia. Brandon did a really good job of answering all of our questions and making himself available going forward. John, the Manager, was also very helpful and reasonable during negotiations. We reached a fair price very quickly, and without much back-and-forth. We traded in a 2020 X5 - the Telluride is comparable in technology, creature comforts and fit-and-finish, and the best at a much better price point. The hardest part of the process was getting Peg to decide which color she wanted - that was hard (lol).

  Deborah Raymond
2 weeks ago
I m very happy with my service from Kia have been dealing with Kia since 2013 Lynn has been wonderful to deal with she is always smiling and very pleasant.Would buy a Kia again from Capital City Kia.

  Molly Jenna
2 months ago
After shopping around a bit for a vehicle, I got in touch with Brandon from KiaHe made sure to get me in a vehicle I wanted. And in a timely manner.He gave me updates on everything going on. Answered any and all questions I had.Would definitely recommend going to Concord Kia and ask for Brandon.

  Joshua Fowler
3 weeks ago
The team at Capital City Kia are great. They moved quickly and got my vehicle financed without issue. I strongly recommend working with them!