Banks Collision Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Steve Lambert
6 months ago
If I could have no stars it would be better. They had my car for over three months and told me three separate times that my car was fixed, each time I went to see (45 min drive one way) if my car was fixed I was sorely disappointed. The first time the fender was still wrinkled and the bumper wasn't even attached. (See photos) The next time the bumper was attached but the fender was still wrinkled and there was new dents on the passengers door and front fender. On the next visit the fender was better but the body lines didn't line up. At this point is was decided that the fender needed to be replaced. Three weeks later I finally have my car back and I asked to have my deductible refunded because of the 3 month headache that this has been. They refused to refund me because the work was completed to a satisfactory level. I will never use this so called business again. I will also do whatever I can to let people know about the terrible customer service.Service: Body & Trim

  Ralph Brown
2 months ago
The work was great. I was very impressed. The only gripe that I would have is that the car sat outside, untouched for a couple weeks after I was told to leave it so work could be started. Incidentally I do need to return, different case this time but hopefully they will bring the car in within a day or so of the time given and not having it sitting outside while wasting money and paying for car rental

  Ryan Washburn
3 months ago
Where do i begin? This was the first and best experience I ve ever had needing to bring a vehicle in for body work due to being rear ended 2 weeks before Christmas! The whole team was very respectful and responsive to my needs. Holly who was my go to girl was extremely INCREDIBLE. Not only did she keep me informed with detailed voicemails as I couldn t always answer my phone, but she went ABOVE AND BEYOND with and for me while dealing with an incompetent insurance company (travelers). Holly made it extremely stress free! Meanwhile I wasn t calling or asking questions day in and day out because well you know (this whole world needs a little more patience). I am extremely satisfied 1,010% with my experience and if I ever do need body repairs again (I hope and pray I don t) I will for sure return to this facility! Keep up that great work BANKS COLLISION CENTER!

  Sonja Lang
a month ago
Great office staff! Great job on fixing my equinox after hitting a deer. My car is back to perfect. I appreciate banks collision and can recommend them.

  Cathy Popkin
5 months ago
Banks is awesome. The staff (everyone from the damage assessor to the repair team to the employees who cover the front desk and field phone calls) is professional, capable, and prepared to take on uncooperative insurance companies when they fail to approve needed work. At their own initiative Banks employees keep car owners apprised of every step and help them with everything from rental cars to negotiating the many needless roadblocks apparently thrown up by virtually all insurers. I am so grateful that I'm posting this review on Google, something I never do because I dislike the fact that the poster's name is thrown up on the internet for eternity.

  Brenna Bouvier Baker
3 years ago
I am the owner of a 2017 Cadillac CTS 2.0 Turbo luxury sedan. I purchased this vehicle brand-new from Banks Chevrolet and in the same year during the winter had a incident where the vehicle slid off the road at low speed and hit a snowbank and incurred minor damages. The vehicle was less than a year and a half old when the incident took place. I brought it to Banks collision Center so I would have some continuity. This was an error in judgment on my part. The vehicle required a full replacement of the front bumper cover and paint work (no body work) on the left rear door and quarter panel as a result of scratches. The car was ready approximately one week after dropping it off and upon first inspection, heavy runs were noticed in the left rear quarter panel and the paint did not match in texture or color. After some time talking to the manager, they agreed to repaint the door, quarter panel and other affected areas. The second time was no better and still did not match the vehicles color or texture. Keep in mind this vehicle was only a year and a half old and had approximately 15,000 miles. This happened one more time until I finally accepted what was still an inferior product. Fast-forward another year and a half: Now at this point, the front bumper cover, which was replaced with a brand-new one started to lose all of the paint. I made another appointment and brought it back only to hear the body shop manager claim the splotches of missing paint were somehow due to rock chips. I fervently disagreed because I m not an idiot and he finally conceded it must be a problem with the paint products they used. Again, they took the vehicle back in and repainted it. All seemed well after that event and I m still waiting for some other failure to develop. In all fairness, at least for me, the manager did step up and concede the issues laid squarely in their arena. After some bickering about all of the issues, the manager preformed a full recon of the vehicle at no charge. I do give props to the manager for admitting their faults. However, I should have never had to take the vehicle back in the first place much less that many times for paintwork that was so obviously flawed. I fervently suggest not sending your vehicle to this establishment regardless of whether you purchased it from Banks Automotive or not. Simply spoken: their paint work is comparable to that which comes from a "Rust Oleum" spray paint can and was applied by a person who is legally blind. I d like to say the issues stopped there but, either they lack a quality control process entirely or the person in that department is the same legally blind individual who applied the paint. To this day I still own a $60,000 car that now has a flat looking paint appearance on the rear quarter panel and door which doesn t match any other part of the vehicle; it s an absolute and utter disgrace! Regardless of the monetary worth of any vehicle, each "end customer deserves to receive no less than what they paid for, deserved, and are duly owed.In the ending, Banks Collision Center (as it stands) is a stain upon the fabric of the brand name Banks Chevrolet ! My overarching hope for issuing this scathing but fair review is that it evokes some true change within the establishment and moving forward, Banks Collision Ctr. will try to cultivate a workforce and managerial team that is better equipped to provide the customer with a better overall experience.

  laketrash king
4 months ago
The quality of work was great when I finally was able to get the vehicle but I was promised that it would be just over a week and they had it for 23 days.

  Alec Johnson
a year ago
Seemed like a great bodyshop to use for repairs for my vehicle I heard nothing but good things about them so I gave them a shot, my vehicle was vandalized and needed bodywork, due the the type of vehicle I have getting parts took a while which isn't a huge deal my biggest problem with banks collision is that it seem they rushed my vehicle out of there shop, being without my vehicle for about a month I picked it up first chance I got, I then looked over it in the daylight and noticed some issues with the body panels not lining up and my passenger window not seating properly, as you can see in tge pictures this was not a issue before i brought it to them, so I addressed it with them personally they took my car back and "looked" at it then proceeded to tell me they will not be fixing my issues because they belive my vehicle was in a accident prior to me purchasing it( my carfax is clean) my vehicle did not look this bad when it arrived on a tow truck and when I addressed it with them the second time to get things repaired they said they will not honor the repairs nor do they have the capacity to take my vehicle in, they seemed to rush my car out and not care about the quality of the fitment and basically told me it is not there issue I now have to fix there horrible job out of pocket,I WILL NOT BE RECOMENDING BANKS COLLISION TO ANYONE

  Geny Laroche
11 months ago
I am so happy with the professionalism and great service they have provided to me. Jared has been so helpful and has gone out of his way to make things work for me. I have nothing but positive things to say about my experience with them. I would highly recommend Banks Collision. 5 stars!!!Service: General repairs & maintenanceService: General repairs & maintenance

  Werner Horn
6 months ago
It's going to take 6 weeks until they can service my car.

  Michael Poliquin
a year ago
Oh Liz. A deer ran into the side of my car on the Fourth of July and all was lost. My baby was damaged and I thought I was doomed to an administrative nightmare. I had 3 or 4 exchanges with Liz at Banks and each time she just went above and beyond in answering my questions. Generally: parking was a breeze, car rental was a breeze, body work was great (but what do I know). Communication was great. They found a long lost joint (Score!) I had lost in my car. Just generally very happy with Banks.Services: General repairs & maintenance, Body & Trim

  Carrie Kingsley
a year ago
My repairs were done very well. Unfortunately my vehicle was at Banks for a week and a half instead of the day and a half that I was told it would take. Updates were promised and not received, my phone message not returned-I had to go in person to find out what was going on. Though the work was done well, I would not take the chance of being without my vehicle that long again.Services: Painting, Body & Trim

  J. Vint
a year ago
I'm having my vehicle, my baby surgically put back together by an amazing team of professionals.Someone backed into my vehicle and Banks Collision has kept me in the loop since the beginning.I will continue to recommend Banks Collision to everyone. Thank you for your excellent customer service.

  A O
a month ago
So professional and helpful. You can't even tell that someone hit my car.

  Kirk Labonte
a year ago
Went in with four issues on my gmc Sierra. Three of the four were resolved. The last remaining issue and the most concerning was not addressed. I was told that it was addressed prior to picking up the truck and spoke to the manager Tim prior he reassured me that the problem was addressed.. After picking it up, I noticed the fourth issue and immediately sent out emails. I called the collision center the next day and asked if could speak with Tim. I was told he would call me back. Never received a call back and in fact had to call them back. I was handed off to one of the estimators and was told there wasn t anything further that they could do for me. I was referred to the gmc service dept at Banks. I will not be going back anywhere near Banks! Horrible experience all the way around!!!Services: General repairs & maintenance, Body & Trim, Vehicle safety inspection

  Susan Heidi
a year ago
I wouldn t exactly categorize my repairs as general . I needed my navigation screen replaced due to an incident with a flying squirrel ( the squirrel won)! The entire team at Banks Collision Center was excellent! They kept me informed as to when the parts would arrive & when I could expect the repairs to be completed! My navigation system is like new again! I highly recommend them! They were swamped with work & took the time to stay in touch, complete the repairs beautifully & on time & most importantly to share a laugh with me about the situation!Service: General repairs & maintenance

  Chi-Chi Anike
a year ago
Repaired my car after a run-in with a deer, done in less than two weeks, car even came back cleaner.UPDATEHad radar obstructed on dashboard within two days of service, all safety features on 22 CrV hybrid stopped working. Called Banks and they said the radar is located on the front windshield and wasn t part of their service for my car. Took car to Honda service center and the radars at the front bumper (exactly where the deer had damaged) were badly bent and nonfunctional, had to be replaced.Got a call back from Banks weeks later for a review and I explained what had happened, no apology, only thing I got was oh! you got it fixed .

  Mike Brown
9 months ago
Meera Latona, my estimator at Banks Collision Center is an exceptional communicator and possesses tremendous leadership skills and knowledge in the industry. The shop produces the best results I ve seen and on time. I definitely recommend Banks.Service: PaintingService: Painting

  Ry G
a year ago
Great staff and very friendly to work with. My truck needed warranty work and the staff here we're polite,.kind and easy to work with. The dealer could use some notes on customer service from this location.

  Elizabeth Hogan
a year ago
I debated even wasting my time writing this but if it saves one person the nightmare situation that I had to go through it s well worth it.At no fault of my own, I was rear-ended and was told by the other parties insurance company to bring my car wherever I wanted. I have never been in an accident and purchased my vehicle from Banks back in 2016 so I defaulted to bring it back there, thinking I would be in the best of hands.After weeks of going back and forth with the insurance company and Banks collision my car was finally ready for pickup in February (weeks after the initial accident); delay excuses included: their mechanic broke his ankle, shipping was delayed, parts weren t available, insurance communications, you name it.I finally get back my car I m a happy lady. Fast forward to June when I start noticing a faint but gross smell in my car then one day I find green mold growing all over my back seat weather tech mats and items that I bring since the house have a distinct mildew smell. I ll spare you the long story The rear of my vehicle was never properly repaired and due to those faulty repairs there was 5+ inches of standing water in my tire well turning my car into a MOLDY rainforest. THANK GOODNESS I brought it to another certified GMC dealership to water test they confirmed it was a broken seal in the rear of the vehicle. I contacted Banks and brought it back to them as it was under warranty from their repairs month earlier. They claimed it was a ripped water seal issue that they missed during the initial accident repairs.On several occasions, Banks attempted to give my vehicle back, understating and denying there was a mold/mildew smell ( it s a cleaner smell or it will go away with time ) The car reeked of mold. They told me they hired Servepro to fumigate the car; well I called Servepro personally and they don t service vehicles. Banks had NO idea how to mitigate the smell. They used cleaner on the leather that totally dried them out and at the end of the day the car still reeks of mold and mildew. Nationwide appraisers estimated it would cost over $22,000 to replace all plastic items in the car to maybe get rid of the smell; deeming the vehicle a total loss.The insurance company denied the future claims stating that it was the faulty workmanship of Banks. This is when Banks started getting defensive and demanded that I need to take my vehicle back and figure it out with the insurance company Tim insisted it was the insurance companies ownus to pay for the damages as they took responsibility for the initial supplement submitted he requested that I file a complaint with the state of NH (aka doing the dealerships dirty work ) trying to get them out of paying for my totaled vehicle.After receiving the state of NH s findings and over 8 months of dealing with this nightmare it was confirmed the damages to my vehicle were entirely Banks' responsibility; and their lack of due diligence and faulty workmanship.I would never recommend anyone to this repair shop. Not only do I doubt their ability to diagnose and service/repair a vehicle; their business tactics are a disgrace to the Banks brand. The lies, manipulation, and lack of ownership was truly disgusting; not to mention the fact that they tried to script the damage as insignificant and demand I accept it back. I wondered to myself if they would have played it this way if I wasn t a young female.I am not sure if they are actually trying to sell this vehicle to anyone but if you bought or know someone who bought a 2016 white GMC terrain SLT with black/grey seats I am very sorry. I am sure they were hoping someone with loss of smell might actually purchase this vehicle which is a complete health hazard.Service: Auto body & trim repair

  Joe Tedeschi
4 years ago
Excellent facility to have your vehicle worked on. I brought my mother's vehicle to them to fix a repair from a hit and run. Technicians do amazing work. Communication with the staff is top notch. Informed me every step of the way during the process. Work was completed on schedule, even with the additional supplement, they completed the repairs on time. Paint work was amazing, looked like it just came off the show room floor.I would recommend this repair facility, as they do stellar work.

  Robert Stephen
3 months ago
Tim is excellent and the collision specialists are very skilled.

  Rose Sebastian
3 years ago
My car had a stolen catalytic converter, ruined bumper, and had been keyed. Banks gave it back to me looking better than it had in years. Every part of the repair looks really, really good and they cleaned my car too-- down to folding the blanket I had in the back seat! In addition, their Covid protocols are exceptional. The woman at the desk picked up my keys in a Clorox wipe and handed them to me in the wipe so that she never touched them. Everyone wears mask and they keep all indoor transactions brief.

  Brenda Andrus
3 years ago
My Jeep was hit by another driver. I had it towed to BANKS COLLISION. I've gone to Banks for years because they are local and can be trusted to get the work done at a fair price. It's nice to know that when you've been in an accident you can choose the repair facility that you want. My Jeep was repaired in a timely manner and looks great.

  Lori Corrette
3 years ago
This is the second time we have used Banks Collision for auto body repair. Throughly impressed with the friendliness and knowledgeable staff.They worked directly with the insurance company making it really easy for us to just drop off the vehicle and get the repairs done. They called to update us when they were waiting for parts and gave us an estimate of when it should be complete and held to that estimate.Having the Enterprise Car Rental onsite was very helpful as well and kept us going while our vehicle was being repaired.I would definitely recommend Banks Collision.Service: Body & Trim

  Laurel Kenna
6 years ago
I had been in an accident and the other persons insurance (Geico) had this as a recommended spot. It was convenient to my office so I agreed. After getting the run around on when is actually get my car back (a few days turned into weeks) I finally had my car and thought everything was great. A couple weeks later the rear break light showed signs of water getting in on the same side they worked on (never had an issue in the years I had my car). They hesitantly and not so thoroughly dried it out for me once, and now a couple months later its full again and this time blew my light!

  Carl Braun
6 months ago
Did an excellent job on my vehicle and it was done on time!!

  Christine Higgins
3 years ago
Had my front end fixed after being in a collision. Part of my grill flew off second day driving because they ordered cheap parts and not a VW grill. 7 months later used a automatic carwash for the first time because I was in a hurry and the paint on my front bumper chipped all off. They literally just painted the bumper and did not prime anything, the paint is just on plastic. Poor quality and attention to detail...I am not happy with this collision center at all!Service: Body & Trim

  Keenan Joy
4 years ago
Im not surprised to see so many negative reviews here. They fixed some scratches on my brand new vehicle. I go to pick it up (2weeks after date they committed it would be done) and noticed the scratches were still visable (clearly didnt sand enough). There was runs in the paint. Last but not least, a new dent on the door they just painted. I immediately brought it to there attention. They agreed it should be redone. 2nd time around I notice there is a ding in the bed from the inside out (they had to repaint that panel as well). I needed my vehicle back I honestly dont want them touching my vehicle again as they've put enough bondo into my vehicle that never needed any bondo/fill work to begin with.I do not understand how they are in business and will never reccomend or bring another vehicle there.

  Erik
a year ago
Had some extensive repair work that need to be done on my truck. They did a great job, looks brand new. And they kept me updated the entire time