Tulley BMW of Manchester

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ashraf Sadaqat
3 months ago
I came from the central Ohio area to Tulley BMW of Manchester and purchased a 2021 BMW 5 Series that I saw online. Overall, a really great experience. Special thanks to the BDC manager Chris Olsen, my sales rep Matt, sales manager Dawn, finance manager Chris Winslow, and BMW genius Joel. They were all very friendly and a pleasure to work with. Joel even helped me drop off my rental car which I really appreciated. Very happy with the purchase and the experience that I had. I would definitely make the 800 mile trip again to Tulley BMW of Manchester.

  Thomas Sullivan
4 months ago
Tulley BMW of Manchester NH in my book is the top BMW dealer in New England. Here's why. About a month ago, did a deposit on a 2021 BMW 530i, with the intention of coming back a couple days later, to use my trade-in, a 2015 BMW 330i, to finish up the transaction. On my way to the dealer to finish the transaction, driving my trade-in, someone rear-ended me. Explained the situation with Dawn, the sales manager at Tulley BMW of Manchester, and she worked with me with the net result Tulley BMW of Nashua Body Shop, will do the necessary repairs, and when finished, Dawn will cut me a check for the trade-in. Only a top BMW DEALER would do that. And as a side note, my car insurance network was down for 5 days after the accident, and Dawn worked with me on that as well! Bottom line, was a great experience working with people who actually care about the customer. And I might add, their Certified Pre-owned BMW pricing is the best in New England. You can not do wrong buying a Certified Pre-owned BMW from Tulley BMW of Manchester.

  Matthew Francois
4 months ago
One of the best dealership experiences I have had. Dealerships always fill me with anxiety, and the team at Tulley made it stress free. Matthew Sargent was willing to listen and help me find the BMW that was more me. Even the service department was super helpful and easy to use when there was one minor thing that needed to be fixed. The dealership is worth the drive for sure!

  Janice Galejs
5 months ago
Had the best purchasing experience with Kaitlyn Cohenno at Tulley BMW in Manchester. She was able to take my list of requirements/preferences, and get me into the perfect certified preowned BMW under budget. I highly recommend her as a client advisor, and all other staff were super helpful as well!

  Daniel Keady
3 months ago
I can't praise BMW of Manchester enough for their exceptional service. From the moment I arrive, I'm greeted with professionalism and a genuine commitment to customer satisfaction. The service team goes above and beyond to ensure my BMW receives the best care possible. Their expertise and attention to detail during every maintenance visit or repair have left me thoroughly impressed. The facility itself is pristine, and the waiting area offers comfort and amenities, making the experience truly enjoyable. BMW of Manchester sets the bar high for automotive service - reliable, efficient, and customer-focused. I highly recommend them to anyone seeking quality service for their BMW.

  Danny Keady
3 months ago
I've been a loyal customer at BMW of Manchester for years, and their service continues to impress me every time. The staff here exemplifies professionalism and expertise, making every visit a delight. From routine maintenance to addressing unexpected issues, they handle everything with precision and care. The waiting area is comfortable, and the service advisors are always attentive and informative. I trust their team implicitly with my vehicle, and they consistently exceed expectations. If you're seeking top-notch service and a team that genuinely cares about your BMW, look no further than BMW of Manchester. They set the gold standard for automotive service!

  C Goddard
4 months ago
Excellent experience from the time we walked in the door to when we left a few hours later with our beautiful and new-to-us BMW X1.From sales to finance to parts & service they are the whole package & totally professional.A pleasure to work with, thanks again!

  Paul Park
3 months ago
I recently purchased a X5 M50i from Tulley BMW Manchester and want to commend Matthew Sargent for his outstanding service. Matthew held a car for me while I drove five hours to the dealership from NJ. His extensive knowledge and passion for BMWs made the process enjoyable, and I would honestly love to have a beer and talk cars with him! His passion for cars and what he does was contagious and helped seal the deal extremely quickly. The entire team at Tulley BMW Manchester demonstrated professionalism, and I highly recommend them for a seamless and satisfying car-buying experience.

  Vanessa Valarese
5 months ago
I have to give a serious shoutout for Devin at Tulley BMW because, though I despise the entire car buying experience and am a huge procrastinator when it comes to getting around to writing a review, it would be impossible for me to NOT show some major love for Devin at Tulley.From start to finish, my car car purchase was seamlessly executed, courtesy of Devin. Professionalism, dedication and a laughs the whole way made the process go fast and smooth.He followed up promptly post my purchase to ensure that the car met my expectations (how could it not, right?) and certainly made a lasting impression. I will forever be recommending Devin and Tulley BMW. Devin was wonderful, Joel was fantastic (he set up my Apple CarPlay, with that I would not survive), and Dave in finance made handing over money I would rather not part with less sad :)If you're in the market for your dream car, I highly recommend reaching out to Devin - you'll be in capable, caring hands!Five stars for Devin! #TulleyBMW #CustomerService #BMWX3

  N C
3 months ago
I'll start by stating I did not end up buying a vehicle here, but only because we ended up buying new from another manufacturer. That said, I wanted to take the time to praise the excellent customer service of Matt S. and Joel in Sales. From our first visit to the showroom through until us deciding we were moving in a different direction, Matt was pleasant, courteous, professional and bent over backwards to assist us in any way possible to get us the BMW we were looking for. Joel supports Sales and my wife couldn't rave about him more - can't miss him - he's the guy with a huge smile and pleasant demeanor that can answer just about any question you have about the models. While we did not end up purchasing a BMW this time around, this will be our first stop if we do so in the future - and we hope Matt and Joel will be there to greet us.

  Happy Day
4 months ago
I had a bit of rough start on my first visit to Tully in Manchester. However, Gen. Mngr Chris reached out and between him, Dawn (she's a queen, loved her) and Chris in finance my experience was exceptional!!!Would certainly recommend Tully. They really made me feel like a priority customer. Joel tech genius was amazing.Absolutely love my 8 Series...NICE JOB Tully BMWGo see Kailey, she knew her product well.

  Matt Fish
a month ago
Very impressed with my experience at Tully BMW Manchester, esp my sales rep. Matt S. Came in to look, drove my dream car out within a few hours. Very relaxed process. Amazing customer service ! Highly recommend! A++++

  Taylor Cook
2 months ago
We had the pleasure of working with Kaitlyn Cohenno at Tulley BMW of Manchester, and had a wonderful experience! Kaitlyn was incredibly knowledgable and thorough, and provided the most professional yet laid back car purchasing experience that I've had. Equally as impressive was the service provided by David Shafman who handled the financial details of our purchase. David was incredibly accommodating and detail oriented, which rounded out our Tulley experience beautifully. We'll be lifelong customers thanks to Kaitlyn and David. Thank you!

  Michael Gustinio
2 months ago
Joe Fritz really went out of his way to help me and his customer service is second to none. Also want to give a shoutout to Olivia, she was extremely helpful and pleasant to work with. Very happy to do business with Tully BMW.

  Barbara Andersen
5 months ago
TOP NOTCH DEALERSHIP! This is my first experience with Tulley and my first time owning a BMW. I called in on a vehicle listed on their website and set up an appointment with the BMW Client Advisor, Kathy Rand. Kathy was very busy that day, but took the time to listen to what I was looking for and set me up with a few vehicles to test-drive. Joel Karara joined me for the test-drives and did an AMAZING job of PATIENTLY explaining BMW's cars and features. He listened to my likes/dislikes on each and zeroed in on a vehicle in Nashua that would he felt would be the perfect fit. Kathy had it brought up for me to drive the next day and worked with me to negotiate a price that worked with my budget. I sincerely appreciated Kathy's honest / no-nonsense approach. I never felt pressured or haggled. Sales Manager Dawn Jellow also spoke with me and expressed Tulley's commitment to making customers for life... and I felt that through the entire process!!! A HUGE thank you to Dawn, Kathy, Joel and Chris for making the buying process smooth, easy and most importantly enjoyable! I am thoroughly enjoying my new vehicle!!

  Riva D
4 months ago
I recently purchased a pre-owned 2020 BMW i3 at Tulley BMW of Manchester and I had the most seamless car purchase ever! Kathy Rand in sales came in on her day off just to help me, and she was so nice to work with - professional, kind and efficient and answered all my questions. Dawn Jellow, the sales manager was very helpful in moving things along too and getting my car to me as quickly as possible. I can't speak highly enough about Joe Fritz, the service manager, who helped me get the proper snow tires for my car, installed before delivery, and for answering the many questions I had even after I took possession of my car, as this is my first EV. I highly recommend this dealership!

  Ryan Leland
3 months ago
Excellent experience through and through! Kaitlyn Cohenno helped us immensely in coordination of our trade and purchase of the vehicle. Each person there captured the essence of these descriptions :Thoughtful and thorough, kind and compassionate, genuine and keenly interested serving the customer. I hope to do more business with this team.

  Sara Dun
4 months ago
Dawn, Kathy, Chris and Matt are truly top shelf. I needed an SUV and my shopping multiple dealers was torture. Actually signed an agreement for a Benz, between the lack of quality and customer service, I'd better go to Tulley. This is my 3rd BMW with them and I am tickled pink! I got the most for my money and the certified warranty offers a ton more then Benz. It's also nice working with new and seasoned people over there. The song "where everybody knows your name" from Cheers comes to mind. Thanks for everything Tulley crew!!!

  Cameron Logan
a year ago
I had a great time purchasing my first vehicle from this dealership in February of 2022, Jen was a pleasure to work with, as the rest of the team, from financing to the receptionist. Pickup for my new vehicle was smooth and exciting, it was only a day after when I was driving my vehicle and noticed some vibrations as I was exiting my driveway, this was the beginning of absolute terror to my wallet. From the moment I purchased the vehicle (89k miles) to the present time that I'm writing this review (103k miles) I have put over $7,000 of required work into this car, from tires needing to be replaced after the vehicle being sold with bald ones (oops, didn't notice) to replacing thermostats, air induction components, motor mounts, suspension components, and the list goes on. Again, after $7,000 worth of work to date, the list of issues and items on my car that STILL need attention continue to grow, from brakes, to long long overdue spark plugs that I would have expected to been replaced when I was sold the car, and a new starting oil leak. An overall FAIR dealership with a good variety of cars, welcoming staff, just beware of what you are purchasing.

  MW Burns
5 months ago
Excellent experience with Devin, not only with the selection and purchase but also with Joel the tech whiz who was a master of all the bells and whistles in the car. We explained our requirements for the desired auto and Devin found exactly what we were looking for. It was a seamless transaction with every detail managed beyond our expectations. We will certainly do business with this dealer again.

  Christie Fritz
2 months ago
Bought a BEAUTIFUL car here last month. I can't impress enough how wonderful Devin Desforges was through the process. He was incredibly knowledgeable and flexible and I walked out same day with the perfect car for me, even though it wasn't even on the site to begin with. Fantastic experience and will absolutely return in the future!

  Abimelec Santos
2 months ago
The phone call with Nick at the parts department was a terrible experience. His lack of professionalism and understanding left me feeling utterly frustrated and undervalued as a customer. It was as though my mere inquiry was an inconvenience to him, and his attitude made the entire interaction uncomfortable and disheartening. This experience was far from what I anticipated, especially from a reputable establishment like a BMW dealership. I URGE others to steer clear of this BMW parts department to avoid similar encounters.

  Sophia Weeks
2 months ago
I ve always bought my BMW from Tulley they are the best.. BUT for top notch customer service go see Kathy Rand for your next purchase, she is wonderful!!

  Max (Massimiliano) Pupino
4 months ago
Great experience with Devin D, not only he drove several times to Nashua from the Manchester location to take pictures and videos of the car that we were interested in. He also took the time to keep us informed. The Sales Managers Dawn J. and Chris helped us with a seamless transaction with every detail managed beyond our expectations.

  Maeve Blodgett
a year ago
I just bought my first car this past weekend and couldn t have had a more positive experience at Tulley s. Kathy was so helpful and made the process so fun and stress-free. I couldn t have received a warmer welcome from everyone there who made me feel so special during my first purchase. Could not recommend Tulley s BMW of Manchester and Kathy, for all her help, more!

  Bill Quindley
10 months ago
I recently purchased a vehicle from tulley and worked with Jasmina. She was professional, knowledgeable and genuinely funny! At no point did I feel the usual pressure or pushiness associated with car dealerships . Everyone on the team at tulley made me feel valued and appreciated the entire time. I would definitely recommend jasmina and her team to anyone who is the market for a car, or even just shopping around, you won t be disappointed! Thanks again!

  william Turner
4 months ago
Just visited Tulley for a recall issue. Just like free oil changes they use the recall visits to generate non warranty repairs. During the recall work they sent me an elaborate video claiming my car needed over $4500 in repairs! I have owned 5 BMW s and am very familiar with their issues. I do much of the work myself. They said I needed new wiper blades for around $60, my wiper blades were replaced two months ago. They said my tires should be replaced. They are at 7/32 of tread. New is 11/32, they are legal down to 2/32. So I have 5/32 of wear left! Tulley said I needed a new oil filter housing gasket ( common issue), this gasket was replaced 6 months ago! (The small oil leak MAY be from the oil cooler gasket). They wanted over $600 for right side mirror glass! I ordered one on EBAY FOR $35.In my opinion they are like many dealers way overpriced and try to sell service you don t need. Their labor rate is $199 an hour. And like all dealers they price labor for each job on Book Time . Any good mechanic can usually do a job in 1/2 book time. So, you re actually paying $398 an hour for labor!!!Beware, find a good independent BMW garage for non warranty service. I use German Autowerks in Concord.

  Chauntelle Fair
3 months ago
An amazing group of people!! From the sales to the service people! I always bring my BMW there and never have a worry in the world. Everyone is very upfront and honest and not pushy like most dealers! Outstanding bussiness!

  Tracy Richmond
5 months ago
We just purchased our first vehicle with Tulley. It s our 4th BMW so we are familiar with the process and we were VERY impressed with the ease of the entire experience with the team in Nashua.Thanks to Kevin Hine for getting everything completed and making this purchase enjoyable.The Tulley facilities are also beautiful. Looking forward to being a long term customer.

  Rob Breton
5 months ago
I can't say enough good things about my experience at Tully BMW of Manchester today with Devin Desforges! He listened to what I wanted and needed to have, gave me options, and made it happen. Overall at the dealership, things moved quickly and everyone was very helpful. I left with a great deal on a pre-owned BMW. I highly recommend this dealership--be sure to ask for Devin.