Rochester Toyota

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Linda Anderson
3 weeks ago
I'm a repeat customer, my parents are a repeat customer. Ive been buying here for years, and just bought my second tundra from them. Great sales staff and support staff.. service department is also amazing!

  Carly White
a month ago
Will continue to purchase my new vehicles from Rochester Toyota! Worked closely with Shannen and Tyler who were there to answer my many questions. They made this a seamless process.Now to enjoy my new Highlander !

  Stan Freeda
a month ago
I had the best experience when I recently purchased a used vehicle from this establishment. Kudos to Peter, the sales associate. From the first encounter, Peter was honest, warm, friendly, and helpful. He asked questions to help in my decision making, and answered my questions in an honest way. if he didn't know the answer, he went and found out for me. It was a pleasure working with him. Likewise with Jeff. He was accommodating to my needs, and reasonable in his responses. There was no pressure with either of these gentlemen. They understood that I was interested in a vehicle, but that I did want to do my due diligence and check out other cars before I made a decision. They were fine with that and did not pressure an immediate sale. As I suspected, when I traveled around to take a look at other vehicles I had on my list, I didn't find anyone as warm and open, or a deal so good for a great car. I returned after my journeys and purchased the car. The entire process was without issue, or anxiety. I highly recommend this dealership, and encourage you to stop in and talk to Peter, if you are looking for a quality vehicle and a pleasurable purchasing experience. Well done, Rochester Toyota! I love the new car!

  Cristin Yerakes
2 weeks ago
I had to take one of their vehicles for a rental because mine was being fixed They were very nice the buildings clean very spacious The vehicle they gave me was nice it didn't even have 800 mi on it yet it was a Toyota Camry 2024 it was a nice car very nice!!

  ericka alarva
6 days ago
I was recommended to Peter L. and he is very nice and made sure I get the right car for me. I m very happy about my new Rav4!

  Dan Oshea
4 days ago
Carter dore was the most awesome sales person. He wasn't pushy he didn't do anything wrong and he did everything to accommodate me. I'm very thankful for his job. I recommend that you see him seek him out and he will help you find the car that you want and need.

  Dakotah Cappelletty
a month ago
This is my second time around working with Ben and he was awesome as usual. This was my first time around working with Tyler who worked with me finding my perfect vehicle. Nick finished out the deal with my girlfriend who also bought a vehicle and was very personable. I would recommend anyone searching for a new vehicle to stop in and see these guys!

  Tristan Marie
a month ago
I was in the market to buy a new car and knew what I wanted, color, trim, options etc. I went to Rochester Toyota and worked with Peter who showed me incoming inventory. they had a car I wanted in transit. I put my $500 deposit on the car and went about my days until the car would be ready for pickup. On 1/19 my car was totaled by another drivers negligence on the road and that car I was going to use as a trade in (had a loan on it) the following Monday I was notified I could come by and pick my new car up. I informed them of what happened so I couldn t buy my new car as of the moment. I asked if they would hold the car for me until I was ready to buy. almost a full month I believe. They said they couldn t hold it for me but promised they d get me the same exact car for the same exact price. Everything was fine until I was ready to buy a car and they couldn t find one local to get me . Peter kept showing me cars that weren t exactly what I wanted and cheaper compared to what I was looking at to begin with. I started to get annoyed as I was being shown lower trim cars, and or having to sacrifice the color of the car I wanted because they couldn t keep word. They found the car I wanted in Boston and I d been in touch with my sales advisor and he kept telling me to call Rochester Toyota to ask if there was any updates on acquiring the car. (Not sure why that s not my job) I eventually gave up with Rochester Toyota and went to Bill Dube in Dover and told them what I wanted and they found the car I wanted within an hour and secured the car for me. Avoid the headache, don t come here.

  Desirae Bouley
a month ago
Shannen is AMAZING! She has gone above and beyond not only for me but also my family. She is extremely helpful in finding the right vehicle that fits your needs and your budget. Shannen is a delight to work with and I will always recommend her to anyone! Thank you for all you do!

  Scott Pettingill
2 months ago
Outstanding sales experience. Peter was extremely helpful in our decision to purchase a new Rav for our daughter. Peter was low pressure, knowledgeable, and worked hard to locate the exact model with the features we wanted. Finance office extremely helpful as well. I would highly recommend Rochester Toyota if you are in the market for a new Toyota. Thanks Peter!!

  Drew Maranhas
5 months ago
Had a very good experience here. Jeff was incredibly helpful and not high pressure at all when I just walked in looking for a Tacoma. When I finally was ready to buy the salesperson Shannen took over and made the whole process SIMPLE which I really appreciated. Finance department was efficient and I do appreciate this dealership because I was so busy all around but really needed to get this new car thing done so they made it uncomplicated and everything was straightforward. I recommend this team

  Jean Lanciano
a week ago
Katie Demers at Rochester Toyota was my salesperson when I went to buy a new car. Katie was amazing and listened to what I wanted and gave me the options to purchase the car I wanted. I highly recommend Katie and Rochester Toyota for your car buying needs.

  Thomas Alvarez
2 months ago
First time ever leasing a brand new car, Sara and Tyler both introduced me to the idea and pointed me in the right direction, which I'm really thankful for!My salesman Ben, he was nothing short of phenomenal with the whole process. Him and Tyler got me the car of my dreams, essentially, with a great deal, and it definitely showed that they were looking out for me with everything they were able to help me out with on the deal itself!I must sound like a broken record saying this so much after today, but I'm so grateful to them, and I can not thank them all enough for all that they did!

  Josh Feinberg
a week ago
Jay and Levi were fantastic to work with. I would suggest anyone looking for a Toyota to work with them. They set the right expectations, and delivered! Great experience!

  Dante Mckenney
2 months ago
This place is a joke!! Don does not know how to do business and is shady! Came in for a couple recalls on my truck and not even 10 minutes after driving I stall out in the middle of an intersection. Have had the truck for over a year now and never once was a problem! Finally got the truck to run and immediately brought it to Toyota. They had it over night and now saying there s many issues and there s nothing more they can do unless I want to pay for service. They re going to stand on that it was all coincidence that 5 minutes after leaving there shop it died in the middle of an intersection for the FIRST time ever. If that s how you wanna run your business you shouldn t have one! They will scam you any chance they get and they DONT CARE! Again DON needs to learn how to speak with costumers. Toyota thinks it s professional to argue with a costumer in the waiting room? Extremely disappointing. Will never do business at this location again.

  Generation X
a month ago
Such a great experience with Ben Flagg. He made the whole process smooth and easy. The sales manager Tyler Lessard helped make everything comfortable, and it was a pleasure to deal with Jon in finance as well. Rochester Toyota is a stellar dealership, and the difference between them and the competition is palpable

  Chris Woodward
2 months ago
Just had an excellent experience buying a Rav4 hybrid here for about 4% off MSRP. I worked with sales employees Maura, Michelle, and Jay during the process and Levi in finance near the end. We live 2 hours from the dealership and they did 90% of the negotiating and financing steps over phone/email, before having us sign physical docs at the dealership at pickup. There were no creative fees or dealer add-ons above price/doc fee/taxes. Finance does politely try to sell extra maintenance / warranty / insurance, but we declined. Jay did an excellent walk-through of the vehicle and got our phones connected to the stereo before we drove off. Overall, a friendly and low-pressure experience. We will consider Rochester Toyota for our next vehicle.

  Steve M
3 months ago
I had a great experience at Rochester Toyota. Ray was the salesman that helped me and I couldn t have been happier. Everyone else seemed very nice and helpful as well. Thank you Ray and Rochester Toyota for all of your help.

  Stephen Lomax
4 months ago
Thanks to Peter and Tyler we managed to get a really good deal just in time for the holidays on a nearly new and low milage Corolla.They listened to our needs as we were in a position that we needed a new vehicle and gave us a good reliable deal.While we had to get the new purchase cleanup service on a separate day, the staff were courteous, skilled and remembered me as I returned for the day. We received the vehcile promptly.

  lorell lawrence
3 weeks ago
First time Owning a Toyota, Nick Bertsimas (sales) was very helpful, I asked him about 1 million questions if he didn t know the answer, he found it out for me. Super happy with my purchase! Toyota RAV4 hybrid! Thank you for your patience and finding me the perfect car!

  Kendall Stanton
2 months ago
This was my first experience at Toyota. Peter was wonderful to work with. He made the process very easy from start to finish. I am very happy with my new 4Runner purchase!

  Ted R
a year ago
I normally refrain from writing bad reviews, but if this helps one customer, it s worth it. Unfortunately I m my circumstance the dealer shoes to line it s pockets over reputation. Inquired about a vehicle that was listed 5k over the average listing price, photos and dialog with staff indicated it to be in great condition. I purchase many cars out of state, and have dealt with numerous dealers over the years. I asked if the car was inspected by the dealer when it was brought in, I was told yes . Dealers will typically throw it on a lift, check fluids, etc to ensure the car is ready to sell. That being said, they certainly would have seen the rust, and should have informed me. It s rather unethical that they sold me a car in this condition, and I even reached out to see if they would make it right. They said the car wasn t legal in their state so they couldn t get a state inspection, which has nothing to do with my purchase since I m in Alabama. Then they said this is just surface rust, no ownership, not integrity, and purely unethical. Highly recommend not dealing with this dealer if your out of state. I bought this car for slightly more than it s worth under the guise it was in great shape, and as you can see it was severely neglected. Coolant was also leaking, and if a tech looked at the spark plugs, I wouldn t even get my car serviced there. Im contemplating legal options, because the vehicle has been grossly misrepresented, and every opportunity to to be candid with its condition was missed, and likely hidden since I bought the car out of state. Any attempt to offer a remedy before this review fell on deaf ears..

  Joe
3 months ago
Came in for a 60k mile service, checked in with Don Bill at the service desk. After some confusion with what was covered under the products I purchased, in which Don was incredibly rude about, I spoke with Toyota on the phone. Long story short, while Don was right, I wound up driving off the lot due to how rudely he treated me. Still going to get the service done but I couldn t hand $600 over to this dealership after being treated so poorly. Don should not be working in customer service, he s a grade A jerk. Do better, Rochester. Have a talk with Don, maybe put him through some customer service training, as he lost you $600 today and all of my future business.

  Tboidi94 1
2 months ago
Yesterday I had the pleasure of working with Katie Demers in sales. She was kind, educated, and most importantly did not use any bully sales tactics! I highly recommend her & Rochester Toyota for your next vehicle purchase!

  Taylor Masse
a month ago
Rochester toyota has been a great experience with purchasing a Rav 4. Working with Nick and Tyler has been hands down a great experience from the start. Nick and Tyler were outgoing, friendly and patient with accommodating everything I needed and wanted in my new Rav 4.

  Narges Reiahisamani
6 months ago
I recently had the pleasure of working with Peter, the exceptional agent at Toyota Rochester, who made my car-buying experience an absolute breeze. From the moment I stepped into the dealership, I could tell that Peter was different - in the best way possible. What truly sets Peter apart is his professionalism and his ability to provide invaluable advice without any pressure. He patiently guided me through the options, taking the time to understand my needs and preferences.His expert recommendations were instrumental in helping me make an informed decision, and I couldn't be happier with the car I ended up choosing.Throughout the entire process, Peter was not only super nice but also incredibly professional. He answered all my questions, addressed any concerns, and ensured that I felt confident in my choice. Working with him was a pleasure, and I genuinely felt like a valued customer.My boyfriend, who accompanied me during this experience, also had a fantastic impression of Peter. In fact, we both liked him so much that my boyfriend is planning to buy a new car from Toyota Rochester as well. Without a doubt, we will be seeking out Peter's expertise once again because we know he's not only a true professional but also a genuinely nice person.Toyota Rochester came highly recommended by many of my friends among other Toyota dealerships, and they mentioned that they are super nice, professional, and fair people. After my experience with Peter, I can also recommend Toyota, Rochester and Peter to anyone in search of a new car. His professionalism, patience, and kindness make the car-buying process enjoyable and stress-free.Thank you, Peter, for your outstanding service!

  Naomi Bailey
2 weeks ago
I brought a Toyota there in 2018, I had great experience back then, I just went there recently to get inspection, the lady came out and said it failed and was very rude about it. They didn't do anything but they still got the money for it, I will never go back to this dealership again.

  Joseph Coculo
2 weeks ago
Been coming here for years the service has always been good very friendly people I would recommend this place to everyone I know keep up the good work.

  jbbbda
5 months ago
Purchased a lovely, 2023 RAV4 for my wife at Rochester Toyota. Paid under MSRP and got agreed value for my trade. The most amazing part was that with preparation I was in and out in about an hour. IN AND OUT IN ABOUT AN HOUR! Also, of note, a manager spoke to me and responded after the purchase when I had questions. Highly recommend!

  Rachel L
2 months ago
Patrick Joseph Wagman, how do you sleep at night?I should have listened when told car dealerships are thefts. I was overcharged over 6,000 over the agreed on price. On top of that, they pocketed my down-payment and taxed me twice. Funny how a 31g car is costing me over 50g.Yeah, that's not going to fly with me. See you soon!