Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
chris mcwain
a week ago
Brought my 2016 Taurus SHO in for a check engine light that was flashing, was told it was bad compression in cylinder 4 due to a damaged piston ring. I was quoted $1950 parts and labor and it would be finished in a few days. I get a call on the day I'm supposed to pick it up and I'm told I'll need a new engine due to a bent rod. Quoted 12k parts and labor for the new engine on top of the 2k worth of work they did to a useless engine. When I went in to pay the bill I asked to see my previous piston rings and was told they had "just been thrown away" and the garbage was just conveniently picked up an hour before. I got my car back with the same exact issues it had when I dropped it off. Ultimately I'm very unhappy with how ford decided to go about this, and hope this review saves someone from bringing their car here for repairs.
Christine Entrekin
6 months ago
Very happy with our experience at Rochester Ford. Very hospitable, attentive and professional staff. I felt we were treated exceptionally well!
mark johnson
4 months ago
Ford parts only good luck
James Clarke
a year ago
Very helpful staff good place to take ur vehicle in. Professional also
Robert Lord
a year ago
I was in to have a recall fixed it was quick and pleasant.
Allogalan Alluns Tellamasgeek
5 months ago
Recommend
wendy toothacher
a year ago
Excellent service department