Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
James Puayan
6 months ago
A friend of the family who knows very little on cars took her car to this vip In Bedford nh to have a check engine light looked at after about a hour they came back with it needing 6 spark plugs and 2 coils due to it having a misfire on cylinders 2 and 3 after replacing them they said she was all set and gave her a bill of $950 for very little work after about 3 days the car was running worse then before upon inspection of the engine myself I decided to do a few quick checks that I would assume a well equipped shop would have done before throwing parts at it and having $600 in diagnostics after checking fuel spark and the basics air filter etc I took a compression reading on all cylinders after doing so witch only took 20 mins I learned cylinders 2 and 3 had 70-85 psi compared to the 150-180psi required by Honda after a disassembly of the top half of the engine I found a broken piston ring and damaged to the piston and cylinder walls causing the engine to run as it did after looking at options and taking with the owner we decided the best way to fix this problem was to replace the engine with a used engine from the local lkq for $1250 I installed this engine entirely free of charge due to this company taking advantage of someone who knows nothing about cars I will include the vin on both engines and will remove this post if the owner or manager s contact the owner and make it right on the error they missed and over charged for I will be waiting to hear back from the owner until then I would only bring your car to this shop for tire repair and nothing else we are human and miss stuff and make mistakes it s understandable so make it right vip I have more proof in you need itService: Auto engine diagnostic
Elijah Huerta
a month ago
I discovered a nail in my tire the other week, and within just 2 hours of that I had all new tires! The customer service was superb and very accommodating! Any tire/vehicle related issues? Bring it to VIP Services! Especially the Bedford location! 5 Stars!
Kristin Stone
2 months ago
Tim went above and beyond to make my first experience at this location a memorable one. I called last minute as I was in the area to see if he could fit me in for an oil change. Not only did he accommodate my oil change, he was also able to get my car, inspected for me as well!! Very impressive customer service I will most certainly be back!!
Rhemi S
2 months ago
Had a slow leaking tire, called VIP Bedford first thing and got an afternoon appointment. They took me on time and the service was finished within 30 mins. This is huge since I stepped away for a late lunch. The repair was reasonably priced. I will definitely be going back.Melissa M.
Danielle Dufresne
a month ago
I got a flat tire and was able to get in the next day for new tires. They set me up with 4 new tires and an alignment. They had me out of there in an hour and the customer service was exceptionally friendly.
Sean Downie
a week ago
State Insp, tire rotation, oil change & alignmentGreat customer service, clean & inviting waiting room, veterans discounts - will certainly recommend and go back for my routine vehicle service - Shane was my customer service rep - he was very professional and helpful - nice job
hezmannh
4 months ago
First time customer since having my truck serviced for years at the local Manchester GM dealer .but after arriving for a scheduled appointment at VIP, there was a 40 minute wait as my truck required one of their heavy-capacity lifts which was not available. I decided to leave the truck and returned the next day. My vehicle was serviced as requested and a sincere apology was given by the owner for the delay with the lift. I was very pleased with the customer service, but really impressed with the charge for lubrication, oil change and filter .$90 for a GMC 2500 Duramax diesel AND a $20 discount for the lift issue. This is customer service at its best, especially since the dealer was charging $170 for the identical service. I m done with the dealership - VIP Bedford is my new go-to repair shop!
Meghan Mckenna
4 months ago
VIP Tires and Service always offers me exceptional service. I went in later on a week night and they were able to squeeze me in for a much needed oil change. Would recommend to friends and family!
Sophie Carrier
5 months ago
I make the 30 minute drive to VIP anytime I need my car serviced. My whole family is completely loyal to VIP and has always been since we came to the U.S. They are incredible, timely, and always graciously willing to explain anything I have questions about. Thank you VIP, and thank you Tim! Tim has been an incredible help.
j
4 months ago
Brought in for alignment and suspension check, tech didnt know anything about suspensions and after my alignment they say the do a check and make sure your vehicle is safe but failed to tell me about my tie rod end and ball joints being so bad i shouldnt be driving. This place does not care about you or your car. Customer beware
Liz Litwak
2 months ago
VIP is great! It was very easy to make an appointment, the waiting room is nice, they are fast and very nice. Would definitely recommend and will definitely be going back.
Grace Blais
a month ago
My family and I always go here for all of our car needs. The staff is always friendly and helpful. Today, Tim went above and beyond for us! 10/10
Don Lagasse
2 months ago
I have been to this location a few times and I have been pleased with the great service and awesome atmosphere each time. They are awesome. Got me in and back on the road quickly. Price is good and great people to deal with.
Bronwyn Read
3 months ago
Tim at VIP Tires and Service in Bedford, NH exactly what was going on. From getting my Jeep there, getting everything serviced and pick up; Tim made a breeze. I would highly recommend working with Tim to anyone and will be going back again.
Emily
3 months ago
This is the absolute best tire shop I ve ever been to. I went to the vip tire shop in Bedford nh, this kind gentleman named Tim had helped me past his shift with my exploded tire. He bent over backwards to help me with my stupid questions and requests and was ultimately kind and amazing service!!! I will never go to a different tire shop again.
Zoe
a month ago
Shane was very friendly & helpful. I needed a flat tire fixed in the same day and they got the job done!! 10 out of 10.
Kerry McDonald
2 months ago
I have had excellent service at this VIP for oil changes, tire rotations and state inspections. I have gone to multiple VIPs and this one is the best!
Todd Hall
4 months ago
Shane gave great service during our visit to get an oil change and state inspection. They took the vehicle back at the expected appointment time.
Robin Innie-Veney
a year ago
I researched the easy to navigate VIP website for a good tire deal. I wanted a good affordable all season tire. I was also having an alignment done after. I drive alot and let's face it NH has snow you cannot skimp on tires!!I had 4 new Sumitomo LS tires put on. The man on the phone was great and super helpful in regards to pricing and appt setting. He assured me the 4 tires were in stock, correct size, and they would be available in store on appt day.The man at check in and check out was super helpful. The pricing was decent with B3G1 tire free. I couldn't say no to a free tire right? All of the staff I interacted with were super friendly. Customer service was 5 hands downAlignment was a little pricey, but with the pandemic so is everything else!It was almost a 5 rating...The only things I didn't like were excessive tire sealant that's extremely noticable some worse then others (see picture) and my wheel covers were not all the way tapped in correctly.All in all I would recommend VIP in Bedford for future tire & car needs. The Sumitomo LSH tires are a smooth quiet ride and there's a noticeable difference in ride comfortability on Day 1.Services: Tires, Auto tire replacement
JOHN WALSH
6 months ago
IF YOU ARE A VETERAN THIS MAY INTEREST YOU I just wanted to give a shout out to VIP Tiires and Service 56 S River Rd Bedford NH. Last week I went in to have my yearly car inspection and get a sticker. They found out I needed brakes and rotors. I asked them for an estimate which they provided, and told them I would call to make an appointment. I then asked, how much do I owe you for the inspection and the service manager (Sterling) then said, do you have veterans plates on your car ? I said no, but I am a veteran . His next words, veterans get free inspections just caught me by surprise, I really didn t know what to say for a moment, but I thanked him and told him I thought that was a really nice thing to do. He then went on to tell me they also give veterens 10% off any service up to a total of a $75 discount AND the reinspection is free. Well, I still had to check around and see what else I could get for estimates. Their estimate was right in line with everybody else s and along with the 10% discount and the 45 bucks I already saved, how do I not do business with these guys. I brought it back at the appointed time, they took me right in, did the work and delivered on their estimate just like they said. In this day and age, to receive great service, with a smile, and on time was a breath of fresh air. Thank you Sterling, Brian, Shane and VIP for a great experience.Jack WalshService: Auto brake repair
Ryan Fowler
4 months ago
Had a couple tires replaced last week and they could not be more helpful with all the issues that came up, as well as answering all questions. Could not have asked for better service.
Joseph Gingras
2 months ago
I only deal with Tim. He always gives me the beat deals and has a great sense of humor. Shane is ok too.
Reagan Barry
2 months ago
Took my car in for an inspection and it was done in less than an hour. Always quick and reliable service!
Zihan Pan
2 months ago
quality service and staff are always friendly, my family all come here for car service and inspection and always good experience
Megan Eldred
7 months ago
Great place for any car needs! Prices are fair, and staff is helpful and provide good info to any questions you may have! I had a few questions regarding a car issue I was having and they helped guide me to what I needed! Very welcoming and understanding and good at talking through any car issues or questions you may have!
Maddy Gillespie
2 months ago
Came in with a dragging splash shield, they were able to squeeze us in despite being super busy and fixed it up super quick. Definitely recommend!!
Mark Lucero
9 months ago
Everytime I took my cars into VIP they always provided the best service to my vehicles. They are always quite knowledgeable and professional. Their pricing is always was they quote and after taking my cars to a few other places they seem to be a little lower in their pricing than other places. I highly recommend their services.
April Naftali
a month ago
oil change, 10,000 mile maintenance . Appointment on time, and service done quickly. Friendly and efficient.
Anthony DiBartolomeo
a month ago
Great place for any car needs! Prices are fair, and staff is helpful.
Brian Cleavitt
3 months ago
The staff always puts the customer first. They always have the best interest of the customer in mind. Fair pricing and professional service ALWAYS !