Dustin's Auto Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tara Reid
5 months ago
Dustin's has taken great care of our fleet of vehicles! They work with us to get the vehicles through while we have them free and have excellent communication! It's a game changer having somewhere to rely on that is trustworthy and competent. Thank you Dustin's Automotive!Services: Air & cabin filter replacement, Steering & suspension repair, Auto exhaust system repair, General repairs & maintenance, Steering & suspension replacement, Electrical, Auto engine diagnostic, Tire rotations, Vehicle Inspection, Wheel alignment, Auto battery maintenance, Vehicle safety inspection, Wiper blade installation, Auto maintenance, Battery, Oil changeServices: Air & cabin filter replacement, Steering & suspension repair, Auto exhaust system repair, General repairs & maintenance, Steering & suspension replacement, Electrical, Auto engine diagnostic, Tire rotations, Vehicle Inspection, Wheel alignment, Auto battery maintenance, Vehicle safety inspection, Wiper blade installation, Auto maintenance, Battery, Oil change

  Michael Lehenbauer
6 months ago
I was on a road trip and ended up in Reno with a leaking fuel pump on my sprinter van. I called a bunch of places and Dustin's was the only place that worked on Sprinters and could get me in right away. Had a great experience working with them. I told them what I thought was going on and needed to be done, they did it, and they got me back on the road same-day. Dustin called me a couple times throughout the day to keep me updated on what was going on. Paid a fair price. Overall I'm very happy with the service!Service: Engine repair

  Tessa C
6 months ago
We had our 2004 4WD Ford Ranger towed here for a clutch replacement. They were thorough, straightforward, and didn t give us the run-around like a lot of shops in town have. They listened to our concerns and symptoms/diagnosis and got to work right away on the necessary repairs. They finished the replacement in a very impressive turnaround time, and kept us updated on the state of the issues, which was such a relief! They were very helpful with additional questions we had. This has been the best auto repair experience we have had in the Reno/Sparks area by far!

  Jason Buskey
4 years ago
Dustin and his crew are great!Had a couple things done on my truck and looked over for our trip to Florida.Sara and Betty are loving the sun in Florida!Here is Betty on the beach....

  James Villapudua
8 months ago
Dustin has worked on both our cars and he does good work!He is very honest and won't overcharge you.I recommend his shop to all my friends!

  Mariah Fey
a year ago
I took my car to Dustin s after having tons of issues with my car. I dropped it off at the shop yesterday and they had it ready to go this afternoon. All of the guys there are absolutely amazing and they have the greatest customer service of any business I have ever been to. A big shoutout to Chris who explained everything to me in detail, and was able to answer any question that I had. My car is running great, and I will continue to take my car there for any issues it may have. Thank you so much!!!Services: Vehicle Inspection, Brakes, Battery

  Jena Smith
9 months ago
Brought in my 2016 Subaru Crosstrek with problems with the air conditioning. They were super busy (week before 4th of July), I was expecting them to have my car for several days. They looked at it immediately, called with an estimate within 2 hours of dropping it off, had it fixed and ready to pick up 2 hours later. Chris and Dustin both are incredibly friendly, and the price for repair was more than fair. I will 100% be using them for any other issues that arise with my car! Highly recommend!!Service: Air conditioning

  Garrett Munson
10 months ago
These guys are absolutely great. I highly recommend to anyone who needs a bad**s mechanic, one that isnt just looking to raid your pockets. These guys are honest and upfront. And they are fair in pricing. Much better experience than i have had in many other shops. You guys need work done. Go to dustins auto!!!!Service: Engine repairService: Engine repair

  Steven Smith
6 months ago
A honest mechanic which is a rare thing in today's world.. Dustin actually brought the job in for less money than he quoted me..I will highly recommend Dustin's Auto Repair which is another rare thing in today's world

  Pete Austin
9 months ago
I cannot recommend Dustin's strongly enough. If you look at my reviews, I am blunt, direct, and honest. And, at the risk of repeating myself, I recommend Dustin's very highly.Update: 7/13/23 - I called back with a similar issue and had a couple of questions. They were happy to help, even though I was on the east coast. They looked up my history, made sure that I understood the work that they had performed and answered all of my questions. Again, great place.Original post:My wife and I live in an RV full-time and it is our only home. My wifes mom is dying and we absolutely HAD to get to Las Vegas for a flight. My engine started overheating and I was able to limp it into Dustin's shop. Although he was booked out well into the future, he moved things out of the way to get us back on the road. We made it to Vegas, my wife made her flight, and we could not be more grateful.If he cares enough to make room for us, he cares enough to do a good job. He even pointed out two potential issues and gave me instructions on how to deal with them if they arose. You just don't get that kind of customer service in a lot of places.Services: Air & cabin filter replacement, A/C installation & repair, Air conditioning

  Rocky Pastorino
2 years ago
Fair and Honest!!! I just bought a diesel that needed a lot of work. I went to Dustin's and he did a look over. He told me what was most important that needed to be done and let me know some smaller less severe things too. He broke the quote up from most important to least important so I could decide what I wanted to do. Could not have asked for a better job and a nicer bunch of guys. Dustin and his crew will be my go to shop from here on out.

  Mary McCormick
6 years ago
We were travelling across country in our Sprinter van when it became time for an oil change. We called Dustin's and made an appointment when we were still over 200 miles away. As soon as we got there, they started working on it. It was the fastest, most efficient service we have ever had. They were very knowledgeable and friendly. I would highly recommend going to Dustin's!

  Robert Jones
5 years ago
Sure glad I found this place. Dustin is an excellent mechanic. He most likely saved me from a serious breakdown. Everything done was explained in detail. I travel around in an RV so not breaking down is a huge plus. Thanks again to Dustin and his staff for the efficient and quality work. And thanks to their friend Bob for the excellent salami.

  brenda bryant
6 years ago
Dustin is a very good mechanic and very honest! He will tell you what is wrong with your vehicle and will fix only what is wrong. He is very reasonable with his charges which other shops and dealerships are not! He doesn't overcharge. He is a very likeable guy and so is Alex! They even help you to get your vehicle to pass smog!!

  christie maus
2 years ago
My experience with this company was Unacceptable n charged for services that they couldn t diagnose. I have worked on my truck for yrs., n hoped I was getting knowledgeable mechanics(Dustin/Craig), I did not. I gave them a list of what I did , so they didn t waste time as well as exactly what was going on which was my fuel pump was flooding my injectors. Dustin didn t give me a itemized bill saying what was done. I drove by everyday it was always outside, n it was there from Oct.to Dec. I had enough of his lack of mechanical skills, bad attitude and disrespectful choices of words towards me when I was only trying to help, because my truck was there for 3 months. It appears that Dustin is prideful, he ripped the receipt for he s records out of my hands along with my copy because he wanted me to sign it implying he fixed it n he did not. I ended up signing it because he wouldn t give me my truck, so I may take it to a real mechanic. I am suggesting to consumers that need their car or truck repaired, don t take it here!!!Service: General repairs & maintenance

  Rafael Castanon
6 years ago
Great people to take your vehicles to. Dustin and Alex are extremely friendly and won't charge you an arm and a leg. Let you know what the problem is and how much it's going to be before they start working on it.Would recommend them to everybody.Will continue to take my cars to them.

  Eugenio McPhee
7 years ago
A very friendly and professional environment with excellent customer service, Dustin was really easy to communicate with and showed me everything he was doing explaining, on a mechanical level, how everything works and what to look for in the coming days, in order to make sure everything was done right. Will definitely be going back for service in the future, I highly recommend Dustin's Automotive.

  Nick Evanson
6 years ago
Place is great. Came here before with Ross and then with Charlie. Looks like Dustin is great as well. Took my Toyota Camry down that was locked shut. Dustin came out himself and helped me unlock and let me do the rest myself. Highly satisfied

  brenda bryant
3 years ago
Dustin is a great mechanic and so are his employees! I had an issue with my car and I thought it was the transmission going bad and they found a gas leak so the fuel system was sucking air and causing my problem! I am so relieved that they figured it out and fixed the problem!! Thank you Dustin and your crew!!!!

  Mighty Joe Young
4 years ago
Dustin was able to get me right in and save the day ! I was going out of town to pick up some trailers for people here in Reno and it would of been total chaos if I couldn't get out to get them . Real speedy and a genuinely great guy and shop as well , I will be sending business their way for sure ! And btw it was 3:30 pm when he got the call asking if he could help me out .

  Johnathan Larson
8 years ago
This is the only shop I will take my vehicles to. The entire staff is incredibly friendly, they do amazing work and you can leave confidentiality knowing that the work was done and its worth every penny. I recommend Dustin's to all my friends, family and and co-workers anytime I can.

  walter tucker
4 years ago
I was in Reno for a doctors appointment when the alternator belt self destructed. I called several places but they couldn t get me in. I explained to Dustin that I had to get home to my 12 year old son and even though he was full he fixed the car himself in the parking lot. I am very grateful and highly recommend him.

  Eddie Villa
4 years ago
They were absolutely fantastic. They kept me updated throughout the process of fixing my car. Made sure to let me know of any changes in the work, before actually making them. For example, I had to get a new transmission for my car, and they only one they could find was out of state. Because the transmission they needed was out of state, it was going to cost more than they had originally quoted me. They called me to make sure that was what I wanted to do before ordering the transmission and discussed with me the new price. I will define take my vehicles back to them if inebr have another problem.

  Gerardina Rodriguez
7 years ago
This shop is amazing!!! They are knowledgeable and honest and have reasonable rates. I trust Dustin and Alex 110% and they are such humble and honest people! I will only go to them for all my vehicle needs!!!

  Kelia Pagni
4 years ago
Took my SUV here. They actually said that the timing belt has a leak in it and gave me an estimate of over $1200 to change out the timing belt. They said nothing else was wrong with it. I took it to another shop (Reno Vulcanizing) for a second opinion (because I know timing belts don't leak) and they found the car was actually UNSAFE to even be on the road. Dustin's missed everything- like the fact the car had only one cooling fan (instead of 2) causing the engine to overheat and warp the head a little!!!! The front CV axels were so bad and unsafe it was causing steering problems and could've snapped at any moment. Dustin's let me drive away in an unsafe vehicle, potentially placing my life and the lives of others at risk. Not only that, the estimate was ridiculous and the timing belt they said needed to be replaced, was in fine condition. I never leave bad reviews, and feel terrible doing so even now, but this was a horrible experience and I want to spare others the headache.

  Gerald Bezotte
6 years ago
Excellent service. Alex was extremely helpful and kept us informed the whole time. I am already looking at getting another vehicle worked on here. I would recommend these guys to any of my friends.

  Ken Boyd
7 years ago
we use Dustin for many of our fleet vehicles, he is hardworking, honest, and above all responsive to our needs, along with Alex they make a great team and an asset to our business needs.

  ckl28vikings
2 years ago
Awesome dude, looked at my car and two possible purchase exams. Gave me the honest truth and did not charge a dime!Goning to take my company fleet there.

  Toby Eben
3 years ago
Quick, straight forward no run around the bush. Gets the work done right the first time. Never had a problem getting in without an appointment.

  Josh Dukek
3 years ago
Great guy, does good job , great price, goes extra mile , I bring my work vehicles here as well, highly recommended