Paramount Auto Body & RV Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jennifer Brooks
a month ago
Oh gosh where to start. If you have your vehicle repaired with Paramount get ready to not see it for awhile. After them confirming the ordering of my parts a month in advance of my scheduled repair, it still took them 32 days to fix a hole in the bed of my pickup truck. Then getting it back I realized they didn t put my running board back on or even give it to me. The inside of my rear door was taken apart and the plastic tabs inside have been broken off and now it rattles all the time. The seal on the outside of the door handle on the passages side also has the black seal hanging out the bottom. I also had a flat tire upon pick up and had to ask them to fill it so I could leave. All of this, and they said it was taking so long because they wanted it perfect. It was far from perfect. And to top it all off I had to pay additional $500 above my deductible and insurance payment of $6000.00 to get it back.Update to their response for time of repair. My insurance company gave me the check and paid for all repairs before the appointment. And when I did bring up missing my running board they wanted to keep my vehicle for another day or two and leave me without one once again, so why bring up more issues for them to keep my vehicle even longer.

  Jane Ginter
4 months ago
I worked with Matt, Manny, Jason, and Peggie to get my problem resolved in a quick and timely manner. They installed two new batteries in my camper van and I was good to go! I was thrilled at the quick turnaround.

  J L
2 months ago
We brought our car in for minor body damage caused by a slight side swipe.First the good news: Body work was nicely done, hence the second star. Now the bad news:If you listen to their recording, when you are on hold, you'll learn what egotists they are and you'll also learn some statements that are wrong. They say that insurance companies cannot limit the amount that body shops can charge for their work (that should be a warning as to how Paramount charges). Well, they can and Hartford did. They go on to say that they provide a loaner car if your insurance company does not cover one. Great, except they never told us that when we brought our car in so I never checked and they never provided one.It, eventually, took two months to get the car back. When we had not heard anything from them for awhile we called to find out when it would be ready and learned that they were in a feud with the insurance company over payment but they never explained what the problem was and I assumed it was because Hartford was behind in payments. Eventually, calling back and forth between the Hartford and Paramount, Hartford made all the payments that they were willing to make and Paramount wanted $900 more. In order to get the car back I had to pay it.If you read their Yelp reviews, including the reviews that are "not recommended" you will see how bad that customers think they are.

  Stephen Nicholas
a year ago
These folks were very helpful in necessing, an estimating damage to my class B motorhome. They give me a lot of invaluable advice and suggestions. Unfortunately it was a total loss. Given the complexity of that They were very helpful in that difficult process. This is a second generation of the family running this business. 47 years at the same location. They'll take good care of you.

  Patsy Lewis
8 months ago
Paramount recently completed body work on our classic 1940 Ford Deluxe. The end product was a car that looked better than new! Tim and his team did an outstanding job and treated our car with the utmost care, as well as dealing with the insurance company.

  Papou Papou
5 months ago
Took my trailer in for an insurance repair and I am very happy with the end result. Steve did all the negotiations with my insurance company and their adjusters, he got everything covered that he felt should be done versus what he adjusters wanted to pay for. Very pleased with Paramounts customer service, they went to bat for me and became my advocate, like they say in their advertising.Thank you to all.

  Chris Swenson
6 months ago
Paramount did a fantastic job on the paint and body work on our RV. We were side swiped by another vehicle and had paint damage and some small dents. Paramount did a detailed estimate and then we set up an appointment to get the work done. They completed the work in a reasonable amount of time and it looks great. They do professional, high quality work and are very friendly and accommodating through the whole process.Services: Painting, Body & Trim

  Jcup Davis
4 months ago
Though my car did not get worked on here, the staff is phenomenal! They are extremely knowledgeable (especially with insurance) and are there for you the entire way. Highly recommend them for all of your auto needs.

  Joshua
a month ago
Just started the repair process but so far Paramount has been awesome in explaining the entire process of repair and let me know exactly what I need to expect.

  Nate Ohl
2 years ago
So let me just start off by saying I bought this car from Dolan Lexus on 8/15 with 65K miles on it. I was leaving work on 8/21 and backed it into a poll that I was unable to see due to extremely tinted back windows and no rear view camera. Furthermore my insurance wanted me to get it done at one of there shops and said they could ve fixed it for around 2200$ I also got it quoted at 3 other shops which quoted me around 4800-5800 . Paramount auto body was the shop I decided to go with because one they were supposed to have rental car while my car was being worked on free of charge (when you call and they put you on hold listen to there voice recording) and two because I heard they do good work and much better than the insurance company body shop. Here is where my problem is, the day I dropped off my car they made me sign a waiver stating if there was more damage they would have to send a supplement to the insurance company for additional charges. One week later I get a EMAIL stating they re requesting an additional 3800$ to the 5800$ they already asked for because they can t fix the quarter panel and need a brand new one. At this point the insurance company TOTALED my brand new car. I had called back and said no I would rather drive my car to a different shop and get it fixed but apparently paramount had already taken my quarter panel apart and I was unable to drive it off unless it was towed. My insurance company told me paramount already charged me close to 3 thousand dollars to take my quarter panel off so if I were to take it to another shop i would be looking close to the same cost. Read the reviews from other people who got put in this same postion I would not recommend this place to anyone. I paid 20k for a car that got totaled for a little tiny damage on the bumper and quarter panel I have attached a picture.Turns out they offer Loaner Cars not rental cars and by the time I was aware there was a difference they had no loaner cars available so I had to pay for rental!Services: Painting, Body & Trim

  Garon Martin
5 years ago
We brought our 5th wheel here after getting it lifted at Kro-Built down the street. They gave us an estimate of $6500 for the damage to the right rear and bumper sections. My insurance had pre-approved the quote. I tried calling them numerous times while they had it to try and get updates before finally getting through to Peggy, who is very overwhelmed. I was told they had to order one more part (a seal) and that it just needed some clean up. This was 5 weeks in. I finally received a call to come get it. I also received an email from my insurance company that a new claim had been submitted. I called my insurance and apparently Paramount had asked for another $5100. I asked for a copy of the quote. In the quote had right rear tail lamp listed. In the original quote it had the same thing. So, they were double charging. When I asked the owner about that, he said that the original was to remove and reinstall the tail light and the 2nd was to replace it (it wasn t even damaged). Mind you, we had been charged over 63 hours of labor @ $139 an hour to fix my 5th wheel. When I asked him why he s charging me to remove the tail light and reinstall it when I m already paying $139 an hour in labor x63, he said who told you that? I said you just said that in the office to which point he started flipping through the papers and ignored the question. They also charged me for things like license plate lights when my license plate doesn t even have a light on it. My wife had asked him why the cost had almost doubled from the original quote. He said that happens in almost every instance. (ok, this is the biggest part of my entire feedback THE COST IS DOUBLE THE QUOTE ALMOST EVERY TIME . His words, not mine). My wife said that we were never contacted and they just did it without asking that our rates were going to skyrocket. His response was that it doesn t matter how much as long as there s a claim that our rates would go up. Be aware when going here and dealing with insurance claims that these people are shysters and will screw you and your insurance company over. Part of the quote was to fix the bumper and trim. They did not replace the left trim which is bent up and warped. I showed him and he had the audacity to ask me if that was part of the repair. I said, it was fixed on the right side, but not the left, why is that? He said they could resubmit to our insurance and get that fixed. I was outta there.

  Rachel Duckett
9 months ago
Paramount Auto Body & RV with the entire company from from front of office to back of the shop repairs has proven my family & more than once, just how incredibly trustworthy, thorough & respectful they are. We wouldn t go to any other company in Nevada! Tim & Steve definitely take each customers need s seriously by ensuring that the vehicles /RVs they are repairing & inspecting have been properly repaired & thoroughly tested to the highest standards anywhere around. So blessed to have them here locally.

  Wendy Menes
10 months ago
I was so pleased with the courtesy and professionalism shown by all the staff at Paramount! They did a beautiful job fixing my car! They gave me a loner while my car was being repaired. I highly recommend Paramount Auto!Service: Body & TrimService: Body & Trim

  Sally Shaw
6 months ago
I'm 86. I brought my 05 toyota here recently to get the hatchback struts repaired. Not only did they successfully do this, they cleaned my toyota and the insides of my head lights which were in need of repair and cleaning as well!! Sally Shaw

  James Eggum
7 months ago
They are crooks do not go there. Bad experience. Lady in office tried to steal money from us when we had are car towed in for estimate. To mad to tell you rest of story.

  Sandra Purcell
a year ago
In the process of getting our motor home roof fixed. We purchased a used older motorhome. We are newbies to motorhomes and appreciate their help and knowledge. Susan has been helpful in scheduling as we've had to reschedule a couple of times.

  William Smith
2 years ago
Great place, had a small body job to get done on my jeep Wrangler. Because it was a small job, all other body shops had no interest in doing the work. These guys gave a firm estimate, a date and then followed through. Great experience, will bring my business here in the future. A place that excels in the little jobs tells me their emphasis on the big jobs will be great!Service: Body & Trim

  Emil Bailey
5 years ago
A rare occurrence to find an honest mechanic but these guys are it! The owner Steve has gone above and beyond to make things right and provide the highest level of service and technical expertise. Don the mechanic has been great. Peggie at the office has been really professional and caring. Overall can't ask for much more from an RV service center. I've been taking my RV to them for the last few years and going to continue to do so!! When I'm on the road it's good to know that my RV is running perfectly having been serviced by Paramount. Thanks for treating it as your own.

  Sylvie Maracci
5 months ago
Very professional and will help navigate the pitfalls of the insurance claims!! Highly recommended!

  Kristi
4 years ago
After a rear impact accident, I chose to bring my Jeep here. Tim and Susan were amazing in their customer service and knowledge. I cannot express my gratitude enough for the hard work and professionalism in bringing my car back to its original state. Highly recommended!

  Debbie Peel
5 years ago
Tim was very professional and informative while doing my estimate. Lisa was wonderful! She is so friendly, knowledgeable and thorough. What an asset she is to this company. My car looks like new again; great workmanship. All around an outstanding experience. Thank you Paramount!

  Nick F
a year ago
I took my RV and my Generator in to get repairsdone. I was told that if I brought in the parts forthe generator that they would install them forme. Without calling me to let me know howmuch labor would be they charged me $350.00to install a breaker and a solenoid on a 5 yearold $500.00 generator. They also charged$250.00 to put a new door latch on. Theywanted to Charge me $350.00 to fix my sinkthat was falling down and I told them no onthat. When I got the rv home I looked under thesink and it was 1 10 cent screw that had fallenout. Everyone except the lady's in the office arerood including the owners!! When I wascomplaining to the lady in the office about thelabor charge on my generator the owner wasstanding right there and heard me and turnedand walked away. When I was hooking up my rvI heard a beeping coming from my rv and Iasked the owner what it could be and he saidno clue probably low batteries and againwalked away. While loading my generator Iasked for the guy on the forklift to help mebecause I had an injured shoulder and he saidso do I!!! I will never go back and will neverrecommend this place!! BTW my wife fixed oursink in less than 10 minutes.

  Gregg Jones
2 years ago
I hit a pole with my new Airstream trailer. It creased the rear bumper. I removed the bumper and brought it to Paramount to see if they could remove the crease in their hydraulic press. I talked directly with Steve the owner. He wasn't sure what they could do but was willing to give it a try. Steve called me back in 30 minutes and had it done. I worked perfect. Saved $750 on a new bumper and it looks almost new. Thanks Steve!Service: Body & Trim

  Jim Davis
6 years ago
My travel trailer hot water heater was not working, and after calling "repair" shop in Reno, I call Paramount and was treated nicely. I scheduled a time to bring my trailer in to have it repaired. On the day I dropped it off, I was treated warmly and even met the technician that would be working on my trailer. After a few days I got a call that it was ready, and as I picked it up and paid my bill (which was a lot cheaper than I planned) I left with my trailer with a smile on my face hoping that it was fixed. I got home, hooked it all up and YES, I had hot water. I am so happy I called Paramount!

  Jan Johnson
3 years ago
On vacation 3 weeks ago and ac and heater went out went to paramount and bought a new thermostat, still need more went to the repair dept.and talked to Norm, he said I should take it out (basement type) as he was booked for 2 weeks.The directions he gave me were great and he had it fixed fast and I did't feel like I was ripped of.We will go back as needed even if I have to drive 4 hours to get there.

  Dennis Schramer
a year ago
I needed an axle bent to fix a negative camber on my RV trailer. Tim said that unfortunately, they wouldn't be able to help, but referred me to someone that could. That in itself is better than most businesses offer and it was much appreciated.

  Harry Greenfield
8 years ago
We hit an 8 foot clearance bar in the Las Vegas Airport and took out our air conditioner and fan on our conversion van leaving holes in the roof. Paramount was able to schedule us into their shop, acquire the parts, and have us back on the road again in 48 hours. They recognized that we could not drive cross country with our RV in its damaged condition, they got us back on the road fully repaired. The job was done efficiently, correctly and timely for a reasonable price. They were friendly, cheerful and were very helpful. I would highly recommend Paramount Auto Body and RV Center.

  J. H.
3 years ago
Although they were very pleasant and professional, they did more damage than good. When we brought our RV home the auto steps didn't work, the onboard generator would not start, and the house battery was dead. Our RV is now in a different shop trying to fix this stuff so we don't know what else has become a problem if anything. Paramount didn't offer to fix any of it they gave us some possible problems over the phone. Never again will we go back..

  Texas Me
10 months ago
Ok so the owner of this place just called me after not respi ding for an estimate for 1 weeks! !**HE CALLS ME ....HES DRUNK, AT 9PM AND SAID I GAVE HIM A BAD REVIEW SO HES DONE WITH ME...!But I cant get him to return my calls and emails for over 2 weeks!StellerService: Painting

  Linda Cummings
3 years ago
We were travelling through Nevada when we had a blow out on our tent trailer that required body work repairs. We are old and new to trailer camping as a way to escape the covid. We also blew the head gasket on our car and had to rent a car and stay in hotels and were so distressed when our simple efforts to escape the covid put us in more contact with people than we had since March! These guys were absolutely the best! Their professionalism, attention to detail, compassion, and dependability were so amazing. We could not have been in better hands and highly recommend them to anyone with car or trailer problems. Steve, Norm, Peggy, Carol and all the others that worked on our problem -- Thanks to you in a big way! We finally made it home to Portland, Oregon!Services: Tires, Electrical, Body & Trim