Corwin Ford Reno Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Foxy The K
7 months ago
I went in because my transmission is a recall. When I arrived I was sent away instead of being helped because the problem Hadn't been acting up lately. I explained to them the car had been sitting since the owner had passed but person didn't think I should get the service I needed. Well I'll be returning because its acting up. We'll see if we get the service required to make it right.I have a 2011 Ford Fiesta its so cute except for the damage caused when the transmission acted up and the bumper got trashed. If you see me honk and wave...Update: For three days I've taken my car in for the diagnosis of my transmission recall. Since it's my only transportation I've been bringing it to and from each day. Finally day three, I got what I suspected all along my transmission is defective. Thats why I can't run the air conditioning while driving in this heat. Its been a struggle to survive it without dripping sweat in my eyes and being totally wet when I arrive.Good news it will be repaired without charge, which was a given. Bad news it won't be anytime soon. The part is on back order with no hope in sight.So, looks like my vacation to see my daughter in Idaho is out of the question since I'm going back to work this week. I'm still looking forward to seeing them before the snow falls.If your transmission is on recall get over there and get it checked before the snow falls so your part can be ordered. You don't want it going out in the snow!

  Sarah Kramer
2 months ago
I was previously unenthusiastic with this dealership, but now that they have launched a mobile service, it is a game-changer. They were able to get me scheduled promptly, came to my house, did all the services needed with clear communications and minimal additional charges. The service team members were friendly, patient and courteous. If you've not tried the mobile service, you should.

  Sherie Montoya
4 months ago
when making a service appointment, they tell you it s a three day minimum that they must keep your car. Some people don t have a secondary car/back up. Therefore, you have to rent a car.After dropping off my car on a Monday and having to rent a car that is due back on the Thursday (day 3).**** I learned the morning of Day 3 (when the rental car is due back? ), they hadn t started on my car.Day 2: Four calls to their service dept and my Svc person never called me back. I spoke to a gentleman in service and he said HE would get back to me.Day 2: he nor my original service advisor called me back but I did receive a text at the end of the day stating that they did not have an update and that they would call on Thursday morning (day 3). Found out on day 3, the text was from my original service advisor but she failed to sign the text. I responded and reiterated I needed an answer Thursday morning as I had to return the rental car. No response.Day 3: No one called, I had to call and escalate. Ended up with someone who supports the service mgr to screen and decide if he calls them back. She said it.Day 3 - my original service advisor called me back And validated that they had not even started on my vehicle.They bottom line is that when you make your appointment, they tell you it will be at least three days. They don t tell you that it could take three days to EVALUATE it. So they are expecting some folks who don t have a secondary vehicle to rent a car for possibly 4+ days??Day 3 on the rental car is over $600. that is not an SUV or anything fancy. this was a complete waste of money during the holiday season.

  austin l
4 months ago
Awful communication here. Took 3 weeks to even get a phone call back to schedule with them. Then finally i did, I had to get my truck in for some warranty work, they said they had to diagnose it and keep it overnight and for a day. I said no problem and got it scheduled, dropped off the truck and waited all day the next day for an update. This diagnostic test would take about 30 minutes max, just listening for a rattle on startup which is very common and has been recalled. I called an hour before they closed the next day and asked for an update, was told they need to keep my truck for another day. I said that wont work I need it for work the next day and asked how such a short diagnostic couldn't be finished in 24 hours. Never got an answer, I said Im good Ill come get my truck. Im going to go to Carson, Fallon, or Susanville, they all have great reviews. Never going here again.

  K Tait
5 months ago
My rating is specifically for the assistance I received from Janet Franceschini from when I dropped our vehicle off until I picked it up - Janet was very helpful in making sure our car was serviced in the time frame we needed. She communicated well about progress on it and various options related to it. We very much appreciated her extra effort!We were nowhere near as pleased with the process leading up to the appointment (pre-Janet)--it was quite difficult to get through to the individual responsible for making appointments for recalls. It was a very frustrating process with many messages over many months.

  Mike Davis
4 months ago
Not taking appointments to diagnose something only Ford can diagnose because they have special computers. Six weeks later they are still not taking appointments. Must be nice to have a govt authorized monopoly under the guise of a "dealership". Is this a service center at all?

  Max Garland
5 months ago
Wasn t going to write a review but noticed something stolen from my truck and left me with no choice.Bought a 2018 Silverado High Country Oct. 13th and didn t receive it until Nov. 6th. During those 3 weeks I didn t receive a single call or update. Got the truck and had 7 days before temp tags expired. Got treated horribly after I paid for it and like gold when I was deciding whether to buy it or not.The truck came with a magnetic pistol holder that sits by your right leg which I was actually pretty excited about. When I got the truck all I was left with was two holes in my interior and a mark from where it was mounted (As pictured).Would I recommend this place to friends/family or buy a vehicle from here ever again? Absolutely not.Truck is great but my experience was beyond horrible. They had a hundred opportunities to make it right and never did.Services: Auto windshield repair, Electrical repair, General repairs & maintenance, Auto brake repair, Vehicle Inspection

  zakiah martinez
5 months ago
Anothony and Cris both helped me out with my car Situation. After everything was all fixed I left feeling extremely satisfied as they had great communication and remaining honest about the situation with my car. I highly recommend getting your car serviced here.

  zoe perez
7 months ago
August 30thMy car has been at Corwin Ford for nearly 3 weeks now. 3 days into it, I found out, at nearly 3pm, that they weren t able to fix what's wrong with my car, it's out of their hands. That it was going to be towed to Honda the next day. Nobody contacted me throughout these 3 days, I was the one reaching out even after being told several different people would be contacting me throughout this period. I was not told that it was going to have to be moved to Honda for several days. These people are not organized whatsoever. Holly was the only one who was actively trying to get me information. Unfortunately her coworkers are unable to do the same.Update on September 1I was told today by Honda that it hasn't been towed there yet. I called Corwin Ford (several times-nobody seems to ever be by the phone) and finally got ahold of someone. She got ahold of Michael, our Service advisor, and he said they have been having trouble getting it towed to Honda. It is now Friday, and our car has been at Corwin since last Saturday. I know they don't open until Monday, but nobody contacted me throughout the week to update us on this process. Our car is unable to be serviced until the 6th as well, so that's another week without it. Every time I was told I would get a call, I never received one. I tried contacting Michael through the text my husband received and got no response.Update on September 6Yesterday, my husband calls me to tell me the manager wouldn t give us a loaner car because of my original review post. He said if I take it down they will see what they can do. I take it down, and guess what. No loaner car for us! Today they re saying we d have to get a rental through them, which we d have to pay for. Absolutely not. My car has now been there since the 28th of August. Our advisor at Corwin, Michael, said that this was just dropped on him. Hello! This is your job! Communicate with us and show some compassion, instead of being crooked and lying saying you had no idea. You ve known for at least a week now that we need a loaner, because you couldn t fix it! There is no regard for human s livelihood here! This is our only car and we both work and need it to make money and more. It is our only means of travel. Have some compassion for your customers. Don t tell me to delete my review, make the experience better! At the bare minimum, there should be communication from day 1.

  Jennifer Skaggs
10 months ago
Do not use Corwin Ford for service. I am now 2 for 2 with them. That would be 2 opportunities for them to service my vehicle with both opportunities resulting in poor customer service and new issues shortly after picking the vehicle up.First, customer service. This is a SERVICE department with terrible customer service. It is impossible to get an estimate for the repair completion, the service is costly, and there are no frills - don't expect you floor mats vacuumed or your car to be put through a quick wash. When asking for a completion estimate it would be nice to know if the repair will take 2 days or 2 weeks. They won't commit to a timeline, therefore I hope you have another vehicle to use, because you can't plan for a rental and even if you are paying thousands (!) of dollars for the repair, they will tell you that they do not have a loaner program.Second, issues after the repairs. After the first repair, the vehicle made it home and then refused to start again. Ford refused to tow the vehicle back to the service department even though they were the last to touch it. I ended up engaging a mobile mechanic while also doing my own googling and youtube searches for answers. I discovered the issue, purchased the part, and made the fix myself. The second repair opportunity was due to a failing water pump and media control module. The service center had the vehicle for weeks and could not provide an estimate for completion or a loaner. I even let them know that I was in the market for 2 vehicles in the next 9 months. I got tired of waiting and the lack of information, so I gave up trying to communicate with them and went to Lithia and bought a new car. Ford lost a sale because of their terrible service operations. I finally received the car. Upon pick up, nobody will talk you through the repairs. You pay, they hand you your keys, and send you on your way. This time it took me a couple of weeks to realize that my car is now having climate control issues where the zones aren't being properly controlled. Now I get to figure out if I want to do the repair or if I will find a good mechanic to make the repair.After my previous issues with this service center, I'll never return and I'll never buy another Ford because of these issues.Did I voice my issues? Yes, I tried. I went into the dealership and asked to speak to someone in management. They sat me down and had me waiting for an extended period of time with zero accountability or action and so I left. If they care so little about their customer service and quality of workmanship, why should I invest my time?Service: General repairs & maintenance

  Angela Gale
9 months ago
Probably the worst service I ve ever received. I called to ask how long my recall repairs would take today and I was literally laughed at. I don t know in what world that is appropriate but apparently it is at Ford. These are safety recalls and should be taken seriously. I have no choice but to go to this dealership for the repairs because it s the only Ford dealership. Hopefully someone will return my 3 voicemails and give me some information and clarity instead of laughing? Customer service is a lost art, that s for sure.

  Dianne Karp
a year ago
I would give no stars if it was an option. The only reason it gets two stars is because the service manager did do his best to remedy the issues. However, we came in with an appointment after waiting for months to get our driver's airbag recall completed. We were told the vehicle would have to be there all day. At 3:00 in the afternoon they told us that one of the parts they had received was the wrong part and it was going to have to wait till the next day. I requested that it be completed in the morning because I had appointments the next day. At about 3:00 on the second day, we received a phone call telling us there was an aftermarket item in the vehicle which they could take out but could not put back in. Since it was an aftermarket item, that we did not install so we did not know ehat it was, it could result in the vehicle not starting again.When I asked what the solution to that was, I did not get an answer. We told them to put it back together, we picked it up and took it home.I called the service manager and explained how unhappy I was with the communication and lack thereof. No one bothered to check to make sure they had all the parts before the day of our appointment. We were told that they could break my vehicle but did not have a solution for me.The service manager was excellent and assured me that they would solve the problem for me and if taking the aftermarket item out resulted in the vehicle not starting that he could call Ford and get permission for free labor time to get my vehicle running again.The other issue we ran into is when we picked up the vehicle the first time, the hood latch was not firmly engaged and was vibrating on the freeway - which could have caused a horrific wreck. I reported this to the service manager. When I picked the vehicle up after the recall work was completed, once again the hood was not firmly latched and was vibrating and had to be slammed shut.

  Justin Hancock
8 months ago
I had an appointment for Monday at 830am to have my truck looked at and they didn't get to it until Wednesday. Got the repairs and picked it Friday night. Drove it home and come Saturday while doing errands the truck had a pining noise. Well took it in the following Monday. Found out it had more issues. Fixed those on Thursday. Well when picked it up that night, the truck still had a pining. Dropped it off the following Friday morning. At the end of Friday with no update calls or anything I went to the shop and they say "oh it's probably a rock stuck behind a heat shield or something. " over the weekend I inspected the engine bay and found no rock under any heat shield. Sunday it produce a new check engine light for the pinging. Took it back in Monday morning told the service tech to check the spark plugs along side the timing and air fuel mixture. Load and behold it needs new spark plugs and possibly new catalytic converters. They did agree to replace the spark plugs at no cost to me. The service representative were all polite however I do not trust their mechanics.

  Kenny Blum
a year ago
Don't bring your vehicle in for repair, it will sit untouched for months!!! I had our 2021 Ford Transit van towed to the Corwin Ford dealership for repairs after not starting back in early December. 20K miles on the Van with regular oil changes and the engine is somehow seized? The dealership has had it for almost 4 months and still has not started the repairs although they have mentioned a new Engine and Turbo have been received . They do not return calls in a timely manner and lately no return calls at all. I'm also working with Ford Pro who has been in contact with the service manager. It is common to not get return calls or emails for weeks. The manager keeps saying they will start repairs "next week", but the weeks keep passing by. I have to give FORD PRO a low rating as well, as all they do is act as a middle agent yet there really is no change to the actual outcome. I'm still waiting for the vehicle to get repaired. No loaner vehicle available.

  Shishir Dhakal
a year ago
Corwin Ford's service was extremely bad and downright unethical or illegal. I brought my 2018 Ford Mustang to be serviced because the vehicle seemed to clunk when put from park to drive. It was a simple motor mount replacement which is at most 1 hour, maybe 2 of a job. The quote for the work? $1,350. I had third party warranty on the vehicle with $500 deductible, so I bit the bullet and offered to be serviced. Original estimate for procuring motor mounts was 1 week. I call the service advisor after 1 week, and he says it's going to be another week just to receive the parts. I asked him for part number so that I can buy the mount myself, and all of a sudden parts are available in 2 days. Now, the quote given to me for the service and what was approved was $1,350. But, they charged the insurance company $2200!!!! Not a single cent above the already extremely overpriced $1,350 for two motor mount replacement was approved by me, this is downright unethical and maybe illegal. Furthermore, the man had not submitted invoice to the warranty company for almost 2 weeks, and when I wanted to pick up the vehicle, he said it could be another 2 weeks. The service advisor was jerking me around too much, hence I paid for all of the service ($1,350) and walked away with my car, as the dealership said they will cut me a check for the difference once payment is received. The Service Advisor for me was Brett. I liked Pat and the sales folks, but I had the absolute worst experience with this service advisor.Service: General repairs & maintenance

  Michael Fleming
a year ago
I contacted Corwin Ford's Service Department twice to get a repair estimate on my Truck, and ended up being directed to their answering machine both times, leaving a detailed message each time.They never returned my phone calls.If I could give them a zero star rating, I would.

  Michelle de St. Maurice
a year ago
Purchased a vehicle in January of last year, let me tell you sales is AMAZING! But their service department is a joke. It takes three months to schedule a service. And then the check engine warning light came on and the truck started running rough. I call to have it seen and they can not get it in until the end of March. As my primary vehicle I was told that they can't help me until that time. No consideration at all. So be cautious if buying a vehicle because you won't be able to follow a service schedule or receive mechanic assistance in a timely manner.

  john munsterman
a year ago
Took my car in to Corwin October 2021 to get transmission fixed under recall warranty, it has sat there for just over a year now and not once has anyone updated me on the status of the car! I have called 5 times asking about it over the past year and all they have said up to this last call that they are waiting on the part. This last time as I left a VM for the service manager he stated they would order the part again. during this last year they have not fixed any of the recall issues it has as I still get notices from Ford and they have not fixed the brakes as I have asked them to do. They did put in a battery when it first came into their shop so I assume it's dead now and will need to be replaced again. This dealership does not care about the customer! I have waited a year to write this review and would rate them worse than it was when it was Jones West. While my car has sat for over a year and all the seals and fluids and parts will be going bad from not being used, it's not just that it has taken so long but the additional damage they are causing by letting it sit for so long. Please don't expect good service here......

  T Turk
a year ago
I tried to for a warranty issue on a driver door window that won t roll up on 2022 F350 Super Duty. It s 19 degrees out, can t secure the vehicle and the only offer to help was we can get you an appointment in March! No help, no effort to even attempt to diagnose the issue! And the truck was ordered there!

  Laura Keppel
a year ago
The service department is abysmal ... if you can even get in. My 2014 Explorer randomly started making an alarmingly loud noise/rattle upon starting. When I explained the problem to my service tech, he told me that if they couldn't recreate the problem, the service department wouldn't look at it. They gave me the car back without repair. A month or so later, the car does not consistently start and the noise is worse. When I called back for an appointment (as the car is still under extended warranty), they told me they could get me in in THREE MONTHS. Even if I wanted another Ford, I WOULD NOT BUY ONE FROM CORWIN FORD. Seriously the worst ... even when I thought the Jones West Ford opioid scandal was the most horrible issue a dealership could face, I was wrong. Corwin tops the most horrible customer service list. DO NOT BUY A CAR FROM CORWIN FORD if you will ever need it serviced. One more note, after researching the Ecoboost engine, it appears many are faulty and the repair will be costly. Thanks for nothing, Corwin.Service: General repairs & maintenance

  Rory Dowd
2 years ago
Dropped my car off for transmission servicing in mid-January - covered by extended factory warranty - was told it take a few weeks because I was third in line - in Feb I was told they took it apart and needed to order more parts - mid Feb, the wrong parts were received - in March, no one could give me any answers or return my calls - on April first, I was told I was third in line and it would be another month - on 4/4 I was told it was being worked on and ready by Friday or Monday - today (Friday) I was told they took it apart and needed to order more parts and had no eta. I don t believe anything they say at this point. Extremely poor customer service and communication with me the entire time, including not responding to texts or calls for days, leaving me on hold for up to 30 minutes, never talked to the same rep twice in the last month, repeating excuses like they are reading off of a script, promising callbacks and failing to follow through, and keeping me in the dark every step of the way. Even allowing for 2 weeks of delivery and 7 days to change a transmission, and being third in line- this is an unreasonable timeframe. I have been told that there are no loaners available and they will not cover the cost of a rental; meanwhile, my family and I are paying ride fares 6 days a week.Edit - I was able to speak with the owner of the dealership and South and they got me in to a loaner today and I will have it until my car is finished with repairs in about six weeks.Service: Transmission repair

  Xiang Li
a year ago
I made an appointment back in March for a service on my diesel transit van. I dropped it off in April to have it worked on, but they didnt even get to look at it until Mid May. Then they reached out to me saying they cannot cover it under warranty even though there is a Ford CSP clearly calls for the replacement of my reductant heater. on top of that, they have the guts to charge me 360 for "diagnosis" just by reading my code, after finally getting to my vehicle after three weeks. Jones West Ford had screwed me once before, and this dealership under the new Corwin ownership is not really any better and still screws customer big time. I currently own three Ford products. In then future I will just drive out to Future Ford in Roseville as inconvenient as that is. Better than getting screwedService: Auto exhaust system repair

  Sarah Adams
6 months ago
The two guys that serviced my car were very nice and informational and recommended a service for me to keep my car in good working condition great job thanks

  Emily Sagalyn
8 months ago
I was skeptical to do my service here but I bought a new F-150 and brought it for service. I couldn't be happier. Hazi is my service advisor and has been outstanding.Service: Auto maintenanceService: Auto maintenance

  Steph Dufay
2 years ago
We were on a long road trip when the check engine light came on. The good folks at Corwin took us in, checked the engine code and sent us on our merry way. Can t thank them enough for their kindness and accommodating us. They saved our trip!

  James Galatola
9 months ago
Horrendous customer service. They hold a car for 5 days without evaluating it on an obvious warranty claim but can't even issue a rental car because they haven't evaluated the vehicle yet.

  Kelli Breach
3 years ago
One of those terrible lights turned on in my car and so I took it into to corwin to get it checked out. A day later I was told to come pick it up. The gas was low in my car so they let me know it was likely just a false light.When they pulled up with my car they noticed our brakes had an issue. We had noticed this issue as well and had the brake pads changed just a couple weeks before with no real change and were planning on taking it back to where they were changed.Corwin didn t want me driving the car since they felt it was unsafe and diagnosed that another part of the brake system was in need of replacement so we had to leave it there and gave it serviced again.Well I guess our car was still under warranty so we didn t have any bill at the end and our car brakes are better than they ve been in awhile! Thanks, Corwin!Service: Brake service & repair

  Julien Lecorps
11 months ago
Avoid at all cost!!I have never felt so robbed than I did bringing my van to these guys. $1500 to change a sensor that should have been covered under our extended warranty.

  Patrick Shy
a year ago
Called about a service appointment to have my car looked at for an AWD check light that came on today, November 1st. Was told they can't see it until April. What a joke, 6 months for a check light?

  Sean Hanrahan
2 years ago
This is the only place I take my 2011 F-150 to. Tim Ollendick has done nothing but make me feel at home and gets you in and out. The service department is very diligent when it comes to getting your repairs done. Thank you again guys your always awesome.