Caliber Collision

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tamara Cummings
a month ago
Great company. Did excellent work on my truck, even got me a free running board out of the deal and detailed it beautifully.

  Miguel Castaneda
a month ago
I was recommended by my insurance company to use Caliber to fix my car. My accident happened in early February. The person who contacted me walked me through finding a date that I could drop off my car and looked at Calibers schedule and put me on the books for 3/15. My car is still drivable so the date did not bother me, I also understand the backlog of appointments.I get a call from Caliber on 3/14, less than 24 hours before my appointment stating they were not going to be able to accommodate me after all but I could swing by and get an estimate which then they could "maybe get you in early May" I explained that I didn't understand since the appointment had been made weeks ago, which I got a very condescending response "well those people schedule times they shouldn't be scheduling" "I spoke to the GM and yeah we definitely cant do a drop off tomorrow"I understand that some things you cannot plan and some cases may go longer to resolve than others. What I don't understand is the attitude the person on the phone had towards not being able to accommodate me. They placed the blame on someone else but themselves. If there is an issue with the calendar Caliber shares, then why not contact me sooner so that I can make changes to my plans. I had to cancel my rental, and re-adjust my schedule at work last minute.The person was not at all apologetic nor tried to make the situation right. Poor customer service, cannot trust my experience will improve giving them business

  Jonathan Derasmo
2 months ago
Hate to do this but I feel I need to. My wife had a minor accident. Caliber was recommended by my insurance company. We went sometime in late September and we were told they couldn t get to it until December. We made an appointment for right after new years. We were told 7-10 days to complete the job. 3+ weeks later we were told it was ready. We went to pick it up and we immediately noticed a few issues. Body panels that didn t line up, dirt or something in the paint (like 10-12 spots over a small area) a piece of plastic trim was poorly applied as well as the wheel liner. After notifying my insurance company about the problem we were given a rental to use until the car was repaired. Not once have they contacted us to let us know what they were doing or how long it might take. Not even to tell us they were giving us a rental. My insurance agent told us, and Enterprise called us to set it up. We are very disappointed with the scheduling, communication and workmanship. Hopefully we will never need to use a body shop again, but if we do it will not be Caliber Collision.

  Elizabeth BLondheim
4 weeks ago
Do not take your vehicle to the Reno location. Worst experience of my life the office staff is great and helpful albeit do not notify you of issues. I tried to pick up my car from the 4 times the first time there were problems with the paint and you could see bumpy swirls into the door. They took it back to fix, second time there were scratches throughout and all the way to the back where there were no damages. They were too deep so they had to sand it down and repaint it. Third time there were more damages, dirt dried into the paint through the entire vehicle and door dings that didn t previously exist so they were going to yet again fix and the fourth time they sideswiped my vehicle and there was damage from the front to all the way to the tail light. The last time (5th) I went to pick it up there were several spots of dirt in the paint but my vehicle had been there for almost 5 weeks on a simple fix and ended up with more damages than anything so I just took it home. Now there s patches of bubbling paint where they had dirt in the paint. Once or maybe twice I could understand and probably say okay you tried, but to have an issue 5 times with subpar work and lots of excuses the sideswiping after telling me she personally inspected it and it was perfect was absolutely mind boggling to me, I though she was joking or something. I would give them negative stars but it won t allow that. They also said they were going to make good on the rental for the extra time but they didn t.

  Angel Jay
a month ago
Took the truck in for repair, staff very efficient, explained everything. Repair was slightly delayed, not the fault of caliber collision, they were sent the wrong parts twice! But overall, would recommend them! Kept informed of repairs, so good communication! Thank you Calliber Collision!

  David Green
a year ago
My insurance company suggested them, frendly staff! The work done was not so great though the lines don't match up and there is a good size gap. I did take it back the next day to have them look at it and they said its the best they can get it although they did offer to try and get it a little closer they said its probably not going to get any better. I'm just going to take it somewhere else.update went through the car wash and now bumper is a little loose the guy at the shop tried to tell me it was pre existing damage so I guess im Just stuck with it.Service: Body & Trim

  Joy Joy
2 months ago
The time I had to get my quote, they were super nice. The moment I came, my insurance insurance canceled the claim they were not so friendly anymore.Back story, I scheduled the appointment via my insurance company, but the person who hit me said their insurance will cover. This man was so sweet. I contacted their insurance and asked if they take caliber collision. They said wherever I want to go is fine.So, I called the day before my appointment to make sure I still had one. I got an email sent showing it was still going to happen. I showed up. The lady at the front desk was sweet until she checked and said it was canceled by my insurance. She automatically went to defensive mode. Saying we don't do that. Me being pregnant could not remember if she was the one who told me it was ok.I explained and even told her that before I left the last time, it would be ok if the other parties insurance paid. Long story short. I would not go here again.I'm glad they didn't fix my car, for it could be half fixed.I have had to go to autonomy shops a lot. My workplace is visious in the parking lot, and parked cars get hit all the time. I'm not sure why.Also, I'm older and haven't had the nicest cars in the past, so I had to go to mechanices to do simple repairs. I bought this car and made sure I did my due diligence to get it checked at every milestone.So, based on all the repairs of shops and mechanics, this is the worst customer service. It was a short 2 minute interaction, but I didn't want to battle a lady that already made judgements on me and probably thought I wouldn't be able to just pay out of pocket for my appointment while I situate it on the back end with my insurance.I planned and ensured today would go smoothly. I even worked earlier to make sure I got a request and some project actions completed while I would be out to drop my car off. You never know how long they may take or how long they will keep your car.This is my longest review on Google. You guys can check them outI'm not sure if they are good at fixing your car, but I know the customer service is not what it should be. Maybe my pregnancy anger is also just showing ever so slightly, but I think k I'm doing good. One person ruined my entire experience with them.The lady I called yesterday was super sweet and super helpful. For sure, it was not the lady I met with today.Thanks for staying this long if you made it this far. Have a good day all.

  AZ Claimjumper
3 months ago
I called & talked with Jamie on 17 Sep 2023, she set me up with appointment on 17 November 2023. The repair of my 2009 Toyota Yaris, 4-dr Sedan was completed on 19 Dec.The 2+ months was worth the wait. Ethan, the person who actually did the repair work made everything RIGHT, like he was working on his Mother's car.I was involved in a fender bender, the driver's door wouldn't open, driver's side front left fender & headlight housing was the extent of the exterior body work. Steering & Alignment needed to be fixed plus some support parts were bend/damaged. (see Photos)Incidentally, 17 Insurance Companies send their policyholders to Caliber Collision/Reno (see photo of this list)Hossein, the Service Advisor met me the moment I drove onto the lot on 17 November & he "listened" to me + I gave him a printed list of things I believed needed to be fixed, which he accepted.I'd been offered a vehicle in place of my damaged car when I first filed my claim. I politely declined saying I could managed with my good ole "shoe leather express", that I wanted all time, effort, & costs to go toward repairing my car RIGHT.I was told I'd be given phone call updates as things progressed. I politely explained there was no need for anyone to call me with updates, just repair my car RIGHT & let me know when the repair is completed.I was given an approximate date of 15 Dec., a Friday; on 19 Dec I was called & told the repair was complete.During the next several days, I determined the headlights had been properly adjusted. When driving at 70mph there was no steering feedback or vibration, the steering & alignment had been fixed.I'd asked for & was given a printed copy of the repairs, a printed post OBD Diagnostic report, & a printed Alignment report.The repair exceeded my expectations in every way, I highly recommend Caliber Collision/Reno.

  Patrick Cunningham
2 months ago
Very busy repair shop ... and I can see why. Top notch. Lifetime warranty on all repairs. And the car was delivered clean, inside and out (best wash job ever).

  Wayne Kusick
2 months ago
The customer service is unlike anything I have ever experienced. They updated me regularly on where my vehicle was at during the process. Great communication with their customers.

  Caleb Godlewski
6 months ago
I was referred by USAA over to Caliber Collision and I was so impressed by their customer service. They kept me informed throughout the entire process and when I got the vehicle back it looked amazing. The car looked great, looked brand new. I was also really impressed with their painters. The paint job was a very complex tri-coat pearl and they matched every layer of the paint job, you can t tell it was ever hit! Great job, team. Thank you.Services: Exhaust, Painting, Electrical, Body & Trim, Air conditioning

  Wendy Feign
a month ago
Excellent body work on my Forester. Everyone was friendly and kept me up to date on everything. Highly recommend.

  Karen-Nicole Randel (Nikky)
2 months ago
Great experience over all. Referred by my insurance company for a claim and they made the process very smooth.

  Jerri Dodge Mayo
6 months ago
Caliber did an awesome job on my car. I was side swiped in a construction zone and Al was able to fit me in and get my car done. They took the time to detail it, inside and out along with replacing my windshield that was cracked. It looks brand new.Thanks Caliber in Reno!!!

  Pamela Grace
3 months ago
Excellent customer service! Very patient and thorough and my car looks wonderful. Highly recommended!

  David Coe
6 months ago
I have an issue with my scratched hood. Called Caliber about it and talked to Al who said if I was to be in Reno to stop by. I went in today and everyone was very nice. Al looked at hood then spent 20 mins buffing on it showing me the scratches would come out. I got great help and info from Al and he went out of his way to help me. If I ever need any auto body work done I'll go to Caliber. Thank you Al.

  Pat & Chuck Jarvi
2 months ago
Very impressed with Calibers workmanship and professional standards. I would not hesitate to recommend Caliber to anyone who needs body work done.

  Jeffery Murray
5 months ago
I am very happy with the repairs to my rear dnded Ram truck.Thank you for great service and daily updates. Jeff

  Van Fortier
a year ago
Very happy with my recent experience at this Caliber location. From a quick and accurate estimate through repairs the customer service was excellent. Al Melo did a great job taking care of my car and even with the logistics challenges around Reno's winter weather delivered my car when promised and 100% to my satisfaction. It looks like new! Thank You!!Service: Body & Trim

  Frank Fanelli
a year ago
Outstanding quality. Great communication and customer service. My truck looks like it came off of the showroom floor. These guys brought their A Game in spades!Services: Painting, Electrical, Body & TrimServices: Painting, Electrical, Body & Trim

  Stephanie Bosco
10 months ago
Caliber repaired my Subaru after a collision damaged the side door and panel. The repair was excellent! My 2017 Subaru looks like a new car. Everyone at Caliber was professional and friendly - just what I expect from a local business. Messaged progress steps throughout repair.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Patti Poston
10 months ago
They were very good.Once the car got into the shop, I would recieve text notifications to tell me at what step they were at and when to expect the car to be ready. I was surprised when the car was ready earlier than expect. Great communication and the car looks great too.Thank you,Patti

  Sam Mitrovich
10 months ago
The color is very poorly matched between the old fender and new bumper fascia and the gaps are inconsistent and wrong.Service: PaintingService: Painting

  Tom Green
8 months ago
They have staff who have taken the clot shots and are dysfunctional on the phone and the work was shabby. When I spoke with the technicians they said Caliber demanded they all take the modified mrna shots and that they are always sick now. Those who didn't take the clot are now being forced to be the control group to expose the mass murder being carried out on those who were unable to make their own decisions in life. Don't trust the work or the schedule like you used to be able to do.

  Lorae Lo
a year ago
If you re needing quality work from a team who will not only care about the work they do, but will care about you too, then look no further! Seriously blown away with how far this team went to make me happy with my vehicle. The term Above, and beyond pales in comparison to the stellar service I received from Bret, and everyone at Caliber Collision. I had never heard of them prior, but it was the place I was told I had to go to after my accident by my insurance company, so I didn t have a lot of choice. But WOW, I am SO glad they sent me there! I will for sure be sending everyone else I know to them from now on. Please don t hesitate to use them! You definitely won t regret it.Services: Painting, Electrical, Body & Trim

  Inchi I
a year ago
Fantastic! Always kept me informed of the progress. Work was outstanding. Staff was helpful. With present overload of getting parts from overseas they worked hard to search for other providers.Job finished, I noticed some minor issues and they immediately went to work to correct them. They work very well with USAA.The same day I picked up the vehicle my wife's car's window stopped working (this is other vehicle, not the one they repaired)The folks found the problem and got the part needed and fixed it in just hours.The price was fantastic. I will always go the them for anything they can do.Services: Painting, Body & Trim

  Neil Rombardo
a year ago
The whole crew at Caliber Collision was great to work with. They delivered the car before estimated and the repair was perfect. They did everything in their power to get me back on the road as fast as possible.Service: Body & TrimService: Body & Trim

  Jacob Nord
2 years ago
I brought my Hyundai here under an insurance claim. Through no fault of Caliber's, we had to wait months for the parts to arrive from the manufacturer. This team was great since Day 1. Michelle was knowledgeable/communicative throughout the entire process, and I never felt ignored. Thanks to her quality control and parts inspections, my car came back looking brand new. Couldn't have asked for an easier experience.

  Emily Robbins
a year ago
From beginning to end, my experience with Caliber Collision was Outstanding! The staff were professional, courteous, and knowledgeable. The body work done to repair my truck was precise and efficient; each step of the process was communicated to me directly. I Highly recommend Caliber Collision.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Doug Appleton
a year ago
Terrible experience. If I could give zero stars I would. I selected Caliber b/c they were on the preferred list from my insurance company. It took 3 months just to get in to get a quote. Then, after I drove an hour for the appt (which only took 20 mins to look at a relatively small dent), they never called me back with the quote. After 3 weeks of waiting for the quote, I called them and they said they don't work on Sprinter vans. When I asked why they didn't tell me this 4 months ago when I made the appointment, they had no response, only that it was a recent decision. Still, why no call back? Why keep me waiting for so long? Awful!!!Service: Body & Trim