Bill Pearce Collision Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Stephanie Kellames
2 weeks ago
Bill Peace Collision Center has held my vehicle hostage for twice the time of the original estimate. They provided no update and calls to their press 2 for vehicle status were not returned. When I raised enough cane to get a live body on the phone they miraculously found the need to add a supplemental cost. Shady! Nope never again and totally regret ever trusting them in the first place.

  Jordan A
5 years ago
Will definitely refer these guys. Received a quote from Jeff G. that was inline with another shop in town so decided to give them a chance. Extremely happy with the work. My truck was delivered on time and you can't even tell there was ever a dent! Thanks!

  Chip Gerken
11 months ago
I had a very satisfying estimate appointment. The guy helping me was incredibly helpful and friendly. Ended up getting my minor damage fixed at no cost! The only problem with this place is a problem at ALL places: takes forever to get an estimate scheduled. But when my appointment finally came up everything was excellent, from the receptionist to the estimator.

  Erica Dryden
2 years ago
I have used this service center 3 times, 3 different cars (small repair work each time). Each time they were very fair and work quickly. Recently I took a car that my daughter backed into a trailer in for a quote. I didn't want to go through insurance (the trailer was not damaged) and they said they could fix the dents for me for $2,500 and it would take 10 days. I went to Liberty Collision and they said it would be a $10,000 dollar repair and take a month and I would need to go through insurance! I about died at that quote. Well, I went with Bill Pierce Collision and it was fixed beautifully in 6 days! They saved me a lot of time and money. I appreciate their expertise and that they fixed it instead of replacing it! Liberty said it had to be replaced. One small dent was going to cost me half the price of the car with Liberty. That was ridiculous. Thank you Bill Pierce for being fair and experts! I would never go anywhere else. Communication with them was top notch too!Service: Body & Trim

  Brandon Persing
10 months ago
I would give zero stars if possible! Worst communication and customer service and repairs are poor! Definitely not up to Porsche Standard! Reno should have a cutoff from giving any services with their name from these locations

  Laura Barron
a year ago
My vehicle was in an accident and I would not take my vehicle anywhere else. They have kept me informed on their progress, much appreciated! The women in the office are awesome and are always helpful!

  Nick Gavin
a year ago
They do a great job here. I have brought in a few vehicles to them and every time I say the same thing. I went to have a dealer do a name brand, I won't mention, and I had problem after problem with the vehicle; needless to say I won't go anywhere else.

  Eric Van Reusen
5 years ago
They did a great job with my BMW. Sharlene kept me updated on my vehicle, it was finished when I expected. Sharlene and Kim handled all of the paperwork with the insurance company. Kim did a great job keeping me updated as well. Overall my experience with the Collision Center was very positive. They made a stressful and frustrating situation very painless and my BMW looks good as new. I highly recommend them. If you're looking for quality work and very friendly employees then this is the place.

  Stephanie S
2 years ago
Completely unprofessional, they gave me a quote and an estimated time to which it would take to find the part for my car, but never receive a call back, it s been two months already. I had called to follow up if they had obtained the part after some time had passed and was notified they could not find it but would call back, still no call. I was assured they would do the job and was utterly disappointed, they didn t even have the decency to call and say they couldn t obtain the part.Service: Body & Trim

  Leo P
6 years ago
I was actually referred to a different shop in town, but they were so backed up that I would not get my car back for 2 months, so instead I decided to use the body shop for the local Porsche dealer.While the car was in the shop I called and asked about fixing a scratch on my drivers side door and asked for a quote. They ended up fixing this scratch for free, of which amazed me. The other body shop wanted to repaint the entire door and rear quarter panel. Honestly, I cannot even tell where the 1/2" scratch was before and they did not paint the entire door and quarter panel - just painted the scratch area. Fantastic job and thank you!

  Jason Dunphy
6 years ago
Bill Pearce motors and collision is horribly run. They do not communicate with customers and can not meet their own delivery commitments. We damaged the door on our Honda van. Our first appointment was 12/26/18 to evaluate the door. The tech ordered and replaced some damaged parts. Unfortunately the door itself was damaged and would not close right, it had to be replaced. I okayed the estimate told Jeff (our estimator) to order the door and I would make insurance claim. The insurance company accepted the claim and estimate the next day (12/28). I called Jeff on Friday asking for an update on when the van would be ready for pick up the following week. Jeff told me after the door is ordered they should be able to fix the door in a day. I asked Jeff why the door had not been ordered. He did not have an answer. I asked when can they get the door. He said he would get the door ordered but the New Years Day holiday might delay shipping from the Honda Warehouse. Fine I said get the door ordered and call me when it arrives to schedule the repair. I took the van home. Tuesday 1/2/18 I called at about 3pm and asked if the door had arrived. It had! The receptionist asked when do you want to bring it in. Tomorrow I said she asked that I bring it as early as I could. On 1/3 I brought my van in at 9:15am and dropped it off. On Friday, I called for an update. I was told the van door had not yet been started and that the repair would take 10-days. I was upset and complained to the manager. My van sat for a week at Bill Pearce with no progress!!! I picked up the van. In hindsight, I should have moved to another body shop. But I rescheduled thinking the manager would straighten out the scheduling issue. I was wrong! On Friday 1/19 I called to verify that the shop would be working on my van and get an estimated completion date. Sharlene my new advisor checked the schedule and said that she thought they could have it completed by 1/26. We will call you if there are problems or things change. I said great see you Monday morning. I delivered the van at 8:15am. I heard nothing from Bill Pearce all week. I called Friday 1/26 at 1:45pm and asked when my van will be ready. The receptionist said it should be completed Wednesday . I went ballistic! I arrived at the shop 15 minutes later. No apologies just a belated effort to find me a loaner car. Which I was told Monday that they would not have any. They found one, which in the end I did not use. By 5pm when I was to pick up the loaner car I was so mad, frustrated and disgusted at Bill Pearce I could not go borrow a car from them. I complained bitterly to the manager and owner about their complete lack of communication and Courtesy and got zero satisfaction or apologies or anything. In the end my van door was repaired, but the hassle was infuriating. DON T PATRONIZE Bill Pearce HASSLE HONDA and collision center.

  Bella Rodriguez
9 years ago
If I could leave no stars I would.Absolutely the worst experience I have ever had dealing with a repair through them. I really am not one to ever leave a bad review but I think that everyone should stay clear of this place. I had a little damage done to the front of my 2005 Porsche Cayenne and was sent here from Bill Pearce Motors. Being that Bill Pearce is a Porsche Dealer I wouldn't expect the events that occurred to have even taken place. I always enjoy excellent service but I honestly don't even mind average service, this was beyond poor service. If I had the option, not even a dollar of my money would have gone to pay for this because I was told that the repair would take about four days or they would be calling me to let me know otherwise. After 5 days past I never received a phone call for an update of my car. On Friday morning I called and left a voicemail and never received a call back. I knew that they would be closing friday evening for the weekend and I had plans and expected my vehicle to be finished so I called again and was told that my vehicle might be ready by monday. Frustrated I changed my plans for the weekend waited for a phone call Monday when yet, again nobody called me to update me. Tuesday I called and left voicemails and after several days I was finally in touch with someone who told me that my car would be ready in about two days and that they had fired the person who was not returning any of my calls. So my estimated 4 days turned into 2 weeks without a vehicle to get me to and from work and I was compensated 100$ toward my hefty total which goes right back into their pockets. After receiving my car I felt a sense of relief until a week later my boyfriend noticed my invisible bra was not put back on my car, I then again frustrated called the collision center and was told that it could not be put back on for about 2 months after the paint dried completely and that I would have to make an appointment then and return. I cannot believe I was never even told anything about this as I received my car back. I knew my insurance had paid them for it so i assumed it was on because what do I know about cars, its INVISIBLE. I would have definitely not noticed that and never returned, in my opinion it made me feel like they were trying to steel from me. So here we are two months later and surprisingly receive a voicemail that it is time to make the appointment to put the invisible bra on. They give me the number to call for trim line the place that my insurance has ALREADY paid to set up an appointment and they tell me they are going to have to call me right back after they call the collision center because they don't have any information about my car and that putting an invisible shield on my type of car is very difficult. DO YOU THINK I RECEIVED A CALL BACK, absolutely not. Wow I am furthering my complaint at this point with Porsche, I hope nobody else has to have this kind of an experience especially when they are paying for a service.

  Brutally Honest Reviews
a year ago
Poor/non-existent communication unless you stay on them. You're treated like a number in line rather than a person unless you show initiative which you shouldn't even have to from a professional business. Would definitely go elsewhere next time.

  Amanda Sligar
5 years ago
Made a claim went through my insurance this is the place they suggested went to pick up my car- they hadn't put the bumper on right it was sloppy at best and they put a beautiful 2-inch scratch/dent on my driver side door that wasn't there prior to bringing it into their shop. They've been telling me for three months now that they don't have a loaner car available...

  Nicole Gularte
6 years ago
Amazing customer service! Saved a courtesy vehicle for me that accidentally was borrowed and instead of rescheduling my appointment, they ordered a rental car for me! They definitely go above and beyond to take care of their customers! Al & Kim are so, so nice!

  Paranormal Extraction Zoe Ztarr and Associates
4 years ago
Wow. Excellent Excellent Excellent! If you go anywhere to have any collision repair this is the place. My CLK 230 Cabriolet looks brand new. The customer service from Sharlene Walcott, Kim Oliver, and Carmen Campbell was sensational. I highly recommend this place! The only gripe I have is a referral to Sierra Wheel Repair with Roger whom came down to Bill Pearce to look at my wheels. I agreed to all terms we set in place to have wheel repairs while in the shop. He never did it, lied, and never called me back. Don't use him! Other than that thank you Bill Pearce! Posted google as well!

  Daniel Harland-Martinez
3 years ago
Horrible customer service and their repair turnaround when from 10 days to 30 days due to constant screw-ups by their repair crew. The adjustors they have there are a joke. They tried to return my car two times; once with cracked headlights and the second time with a golf ball size hole that they "missed" during the repairs. Lastly they constantly ordered the wrong parts and I had to further wait for my car.

  Robert Nealan
6 years ago
My 2017 BMW X1 sustained damage across the whole frontend from a sandstorm in the desert, and was subsequently hit in the driver's side front corner a few months later. I scheduled an estimated 3 week repair while I was out of the country for 5 weeks, and provided both insurance claims approximately one month early so they could get a head start on ordering the parts from BMW. I dropped off the car on September 22, wasn't able to pick it up until 8 weeks later on November 17, and am still trying to get ongoing issues resolved as of November 27, just shy of 10 weeks from when I originally dropped it off.The Good:* Everyone who works here seems to be extremely friendly.* They paid for a rental car the last 10 days of the 8 week repair when I requested one, and subsequently covered $100 of my insurance deductible.The Bad:* A five week delay on what was supposed to be an already long three week repair. Upon calling after getting back in the area I was told me the car would be ready "tomorrow" multiple days in a row, then "next week", then "next week" again, etc.* My sunroof is currently no longer working, one of the brand new pieces of weather stripping around the new windshield is only partially attached, and the new driver side headlight is now slightly misaligned.* The fabric from the side column airbags (between the windshield and front windows) appears to have been messily glued back in place with clearly visible glue marks and fraying of the fabric along its entire edge. I unfortunately don't have another X1 to compare this against (going to stop by another dealer as soon as I can), but I can only assume this isn't normal.* Consistently failed to call back seven of the eight times I've either left a message or they said they would call back within the next day (seems to be difficult to get a hold of anyone other than the front desk)* The one call back I did receive was from a mid-level manager, who apologized for the delay and claimed the delay was the fault of their BMW parts shop. He then insisted he would call me the next day after he picked up the new windshield personally (not totally necessary, but he never did call back). Note that this was after the windshield had supposedly been installed twice per information from previous calls --not sure if this is true or if I was just told incorrect information multiple times.* According to the person at the front desk the delay was caused by them ordering the incorrect windshield, headlight, and a few other parts initially (no idea how that many wrong parts get ordered...)* Was told my car would be ready at 5pm on the 17th but that the new grill was on backorder from Germany and wouldn't be in for a few weeks (not their fault). When I arrived they handed me the key, said it was parked outside, and left me to inspect it myself, at which point I noticed the wheel was still damaged and had to go inside to find out why it wasn't replaced. Turns out that's on backorder also, but they forgot to tell me.* Got a hold of the general manager to discuss resolving the ongoing issues above midday Monday, November 27th after having left a message over the weekend. Said he was going to immediately look into the issues, when the backordered grill and wheel would be coming in, and get back to me. Called today Wednesday, November 29th to follow up as I hadn't heard back yet and they're still waiting to hear back from BMW about the parts.Will update again once this is all resolved.

  Ender Yildiz
4 years ago
I've brought my vehicle to BPCC a few times (for major, and minor work), and each time this team impressed me in various areas. They impressed me not only with their work on my vehicle, but also with their customer service. The front office staff of Charlene, Kim, Carmen were on top of things-- I felt welcome, and they provided me with the best quotes, along with a reasonable time table as to when I could expect my vehicle. It feels great when everything works out as you'd hope-- thanks BPCC.As a side note, recently, I had BPCC polish off minor skuffs on my vehicle. I drove up to BPCC (without and appointment) and was out in less than 20 minutes. Just great. Special thanks to Charlene, and Brian (who actually did the work) for taking care of me on a moment's notice. I appreciate it.-Ender

  Steve Miller
10 years ago
Regarding the body shop: The entire team took excellent care of our car while it was in for repairs. The insurance company that was paying for everything was a pain to deal with and Bill Pearce did everything they could to make it easier.I would highly recommend taking your car here for any body work needed.

  ryan alford
a year ago
Great service and super attention to detail. I love the job they did on my repair.Thank you for the amazing experience from start to finish.

  Lori Foster
10 years ago
Great service and quality workmanship. Everyone was extremely courteous and communicated with me on a regular basis. My car looks just as beautiful as before!! Thanks you!

  Stefanie Wardell
3 years ago
Terrible customer service. Communication is lacking to say the least. Didn't repair the car correctly and had to take it back in. Same issue happened within days of the second repair. If you have a choice, go somewhere else.

  Martin Romero
2 years ago
Terrible experience I took my claim for my car hoping to get it fixed ! They said it would be able to been a whole month still haven't heard back just a waste of time

  Tony Frazier
3 years ago
was recommended to get my car fixed here. excellent customer service and honest people. highly recommend to anyone.

  Yuko
6 years ago
Tip: Take your business somewhere else. If no choice, take out EVERY belongings out of you car, pay no attention to poor job & customer services, and prepare for a LONG servicing period.

  Greg Gibbs
2 years ago
Sharlene immediately analyzed the issue and had my car fixed on the spot! It was much less of a problem than I had thought.

  Chris Zito
3 years ago
Minor collision work done on my Honda. Workmanship done well. Office help even better!

  Angela Song
4 years ago
The service is enthusiasm, but the repair car is not serious enough. My car is repaired three times and will not be completely repaired at one time.

  James
4 months ago
Really friendly place