AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mike Branson
a month ago
Bought a battery with too low CCAs. They warranteed the battery after 3 months. Great no hassle customer service. I will return

  Gunnar Pierce
a month ago
Some of the best customer service ive ever experienced by the guy with the black beanie.

  Andrew Bishop
a month ago
Always great service and advice. Been coming to this location for years.

  Ben Jones
8 months ago
Nina always seems to have the knowhow and desire to serve her customers with the highest level of service possible. I now drive past a closer parts store and a big box store to buy things at her AutoZone. Retain and promote above peers.

  Donald King
a year ago
They don't always have what you may need or even what you're trying to find but the staff is knowledgeable, professional and courteous. They will do whatever it takes to help you find and purchase what you're looking for. The store is clean, orderly and packed with useful tools, parts, fluids and cool "novelty" (?) add-ons for your vehicle. The location is regrettable and somewhat isolated though easy to get to. Exiting is the issue but it's well worth that small inconvenience.

  Frankie Torres
a week ago
The staff was helpful, friendly, and professional

  Donovan Gubler
a year ago
Best experience EVER in an AutoPart store. And trust me, I ve been in almost everyone there is. Luis at this store has the best customer service out there. Helped me with what I needed and overall gave 110% while helping me. Thanks a bunch!!

  Stephanie Daniel
a year ago
Needed a new battery for my little truck. Cruised on by my local AutoZone and got what I needed. Dakota, Nina and Louis were awesome! I learned how to replace and monitor my new battery. We also purchased a battery for our other vehicle here last month and the fellow who helped put it in was awesome too. Every time we come in here, everyone it super helpful to us ol ladies!

  Michael Silva
11 months ago
Called ahead to confirm a battery was in stock. It was, so I headed on in. She had the battery on the counter and ready when I arrived . I was back up and running fast. Awesome customer service!

  Tommie Jean Hull
a year ago
I asked for the holy in the store to check my car with his code reader to find out what was wrong with my car and why it was showing a check engine warning light. Unfortunately it means that I have to buy a new Cadillac converter however at least now I know and it didn't cost me a dime. The guy was really nice about it and as soon as he could he came right out to my car and plugged it in and it told me what I needed to know. So hopefully I'll be able to pass my emissions test so that I can do what it takes to register the vehicle.!

  Robert Anderson
8 months ago
I've been there in the past and they are helpful with whatever I need. Good place!

  Ernie Burdick
a year ago
I ask for help as soon as I walk in the door. This saves me time and gets me out quicker. The employees are the best and they love helping their customers.

  Will Smith
2 years ago
Stopped in because my engine light turned on. They borrowed me their code reader and I was able to reset my computer and the light turned off & there was no charge!! I am so grateful for this as money is tight. The employees were very professional, friendly & willing to help I must say I am very happy about the service I received here Thank You Great Job!!

  Cadence Lee
a year ago
I came here for a bunch of stuff: oil, coolant, break pads AND roters for my front and rear tires. Naturally, this cost a pretty penny. (I knew it would, so I definitely dont mind.)The men in there tonight, whos names I should have gotten, were excellent! Knowledgeable! My experience with my car isnt like one of a mechanic, but they helped me figure out what my car needed. I came in right before closing. Being a closer myself, I knew they would rather be leaving, but that didnt show, they were kind, helpful, and there was no discrimination in spite of me being a woman as I have experienced in other establishments when shoping for my at home vehicle repairs. I recently got a concussion, so my ability to process and recall information is slower than it used to be as my brain heals, but they were very patient with me while I got my thoughts together. Loved it. I even drove home and wrote a review, that's how satisfied I was! When I think of customer service, and genuine humanity, this is exactly the type of treatment I picture in my head. This is probably the nicest interaction I'd had in a while. Excellent.

  wayne Fredrick
2 years ago
Manager would not provide service to take new battery that failed and denied warranty carry out service to my vehicle.I have just had back surgery and cannot lift over 5 lbs.Gave me a cart said her ya go. Workers in my opinion are not very well trained.Poor service bad attitudes from counter workers and manager.Battery still needs resolved warranty due to failure of the Zone workers not placing purchase under phone number.Was asked to purchase a new battery $159.00 taxes.On top of the $160 dollars I just spent weeks prior to their product that failed verified by Auto Zone battery will not charge.Accusations made at counter in front of several other customers without cause. These accusations still need to be resolved due to falsely accused.

  R Review Mu
3 years ago
I am very happy with the service I ve received with this company, in particular the Lemmon Valley store recently. From the phone etiquette, to the prompt service and genuine interest in helping me diagnose my car issues to get it right the first time! Also, thank you for having my part at the best pricing! I will recommend this store to others.

  una a
4 years ago
I've been here several times - to charge a battery, get some tools for a friend to change brakes, buy miscellaneous items and to get help with a key fob. Most recently, to get new windshield wipers for a car. I must say that each time, I've been helped by friendly and courteous workers.For example. when I brought in a key fob, a short Latina (sorry, forgot her name but she still works here) helped me and she certainly went above and beyond trying to figure out what's wrong with my key fob - water damage. Most recently, I went in for new windshield wipers and again, the short Latina looked up the correct ones for my vehicle, then Diana helped me with the sales transaction and installation. She struggled with the second one because it didn't bend outward, but instead of being frustrated, she stayed calm and figured out a way to install it (I popped the hood and she got to it this way). I appreciate this kind of customer service and that's why I'm writing this review. Don't want to leave the guys out, they're friendly as well, just wish I could remember their names. But suffice it to say, the staff here are pretty friendly and courteous.Useful 2 Cool 2

  Peter Sundquist (Dinogod0906yt)
8 months ago
Every one is very nice and very helpful and Shane hello it's Peter Sundquist Gary's son ;)

  Tina Rosa
2 years ago
While at the store yesterday, I was met by Demetri and Mary. They were not only helpful and courteous but they went above and beyond to make me feel like my situation was important. They are great members of the Auto Zone team and I appreciate them so much. Thank you Demetri and Mary...you made my day! :)

  Amaris Yvette
3 years ago
I have always had positive experiences with this store location, but yesterdays experience exceeded them all. Yesterday I had gone in to buy new bulbs for my headlights, Ryan helped me take the bulbs out of my car and replaced them with the ones I had just got. When the lights didn't turn on he went out of his way and looked at my fuse box and even a compartment on my passenger side. In the end we couldn't figure out the problem however Ryan took the time to completely look at everything he could think of for me. He really went above and beyond to help me and it was greatly appreciated :)

  Lisa French
5 months ago
The people were very helpful

  boxer 408
2 years ago
Went in for a Popping noise in my turning at low speeds in my Silverado. Demetri personally checked my suspension and found a loose nut on my upper control arm. Paid for a socket that matched and he let me use a torque wrench to fix the issue on the spot. No popping noise or vibration. Demetri went above and beyond to make sure my truck was safe and road worthy, in the process saved me hundreds of dollars in a diagnosis and repair I'm sure.Thanks bud!

  Patrick Derry
4 years ago
Staff here seem occupied with other things. I was looking for parts for my daughters car. They staff here were more interested in their phones then to help. We left and went to O'Reillys. Where we were helped and even given a brief example of how to do the work. I will never return to this store.

  Eric Metzger
a year ago
Great customer service. Very little wait. Management training employees to better efficient team. Thanks

  Christian Sizelove
8 months ago
Always helpful Seems understaffed because checkout takes a minute but one cashier is always outside helping a customer

  WWJD - (DanielHoefert)
a year ago
I personally go Auto Zone for my simple car care stuff. If you have any dash light warning, they have certain devices where they hook it up and tell what the code is and what it means for free.

  Maui Protector of Men
a year ago
Great service helped me figure out exactly what I needed for my car and fast at that. Highly recommend.

  curtina moore
a year ago
This AutoZone on Lemmon Drive these people are so professional come on in and let them help with your auto needs manager Nina and coworkers are awesome.

  Michael JD
2 years ago
If you need to access this autozone from the freeway just go to O'Reilly's. The new street construction has ruined access to this shopping center. Once you leave and want to go back onto the freeway expect a mile detour. Other than that its just like any other autozone. helpful staff. Also this isn't a problem for those coming from the opposite direction.

  Chris CTspaded420
4 years ago
I went in there to get a low beam headlight this morning. The kid I spokewith had no idea what he was doing. Absolutely NO HELP at all. He didn't know which one I needed or how to help me replace it. I will NEVER go there again! Terrible customer service. Please get people in there that know what they're doing!