Alpha Tire & Total Car Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Danielle Walker
2 months ago
Very professional and knowledgeable and did an excellent job on my work. I had an emergency radiator problem and he got me in right away and got the work done in the same day. Gave me a good price and showed me all the work and parts after. If you want an honest hard working shop to take care of your vehicles then come here. Definitely recommend

  Jason Ginger
6 months ago
I work a few doors down and came here after being let down elsewhere in town. It was nice to be able to leave it while at work. They were able to handle my tire without much notice. Service was great and this is a nice locally owned shop. Highly recommend these great folks!Service: TiresService: Tires

  Bill Schrimpf
6 years ago
I was surprised these guys do all repairs and Johnny is a master mechanic. I went in for tires but they helped with other repairs in the car too. They are in the business of "turning wrenches" not killing you on mark-up parts. Their labor rates are reasonable, particularly when compared to the dealership. I'll be back!

  M
2 months ago
Tried to get a repair done. The owner is a complete arrogant, mumbling jerk. I am a senior and always very polite. I don't deserve being treated like this. Stay away.

  Skyler Best
4 months ago
Don t go here if you want to be talked to like a human owner not willing to work with you whatsoever. Tried to support a local business and not use big tire stores and heavily regretted that even bothering trying this shop.

  Bill Yundt
a year ago
I wasted an hour of my time on Alpha Tire. Mr. John Deleon is the owner who I personally consider to be an unprincipled business operator. I called him after a flat tire the previous day on Hwy. 80 not far from his shop off Mae Ann in Reno. He represented that he could fix the flat tire but when I arrived and he looked at the tire, he said it was not reparable and because I have an AWD Lexus RX350 I would have to replace all 4 tires.The tires were purchased at Costco and are less than one year old so I declined his service "offer" and went to Costco where they said that the flat was caused by a screw from something I had probably run over and that it was otherwise fine and the other tires on the car were in excellent shape. And they charged me NOTHING!Actually ZERO stars if it were a choice.

  Denise Tran
2 years ago
Carlos is awesome. He worked at a Subaru Dealership previously so he's very knowledgeable about Subarus. He saw me at 3 pm on a Thursday to fix my broken brake light; the whole thing took 25 minutes. The waiting room could be improved but the shop is no-fuss and gets the job done. I'll be booking my next couple of car appointments with them!

  Kacie Conn
8 years ago
I cannot recommend these guys enough! This was one of the best, if not the best, experiences I have had when having my car repaired. I am not afraid to admit that I do not know that much about cars and as a result, I get anxious just thinking about taking my car in (Will I understand what they are saying? Will they try to pull one over on me? Can I receive quality car care at a good price? ect.) But from the moment I called to bring my car in, everyone was extremely friendly and accommodating. I was able to get my car in quickly and at a time that worked in my busy schedule. Every employee I spoke to there was welcoming and courteous, I did not feel like I was putting them out with silly questions, instead they took the time to explain everything to me in a way that I was able to understand what was wrong with my car and why it was a problem. And to top it all off they had great, competitive pricing. I was so relieved after picking up my car and just hearing the difference in the way my car sounded (or as one man kindly put it, "it no longer sounds like the inside of an airplane). I am beyond satisfied with my experience!

  Sima
2 years ago
Owner charged me $77 to look at the vehicle. He did not repair the issue, but told me I needed a new engine. He quoted me an engine price without really asking me much questions. Told me I had warped heads and water in the oil. $77 inspection would be pretty cheap to remove all the parts on the engine to actually see the heads not to mention the time it would take. Dip stick showed no milky quality to oil and later on the oil change I did came back with no water in the oil. I ended up having to fix the part myself in the parking lot and wasted $77 for a bunch of lies.Services: General repairs & maintenance, A/C installation & repair

  Liz Nystrom
4 years ago
This shop deserves a minus but one star is all I can do. You will be SO VERY SORRY IF YOU GO HERE. After spending $1800 on services that were supposed to fix the check engine light it still comes on. I was not called about the increase in pricing from $1100 - $1200 to $1800. AND I AM NOT HAPPY. I'll be filing a report with every agency I can find. I started yesterday with Yelp. STAY AWAY. The owner John apparently doesn't like women who question his ethics. He has no idea what he's bitten off here with me. I don't back down, I don't shut up.

  bobby bonnet
2 years ago
I am writing this review to give other customers notice as to what occurred with my vehicle and why I have given such a low score. In light of the overall treatment I received from the manager John, I would give him a ZERO on the review. I took my vehicle in for brakes twice. First they did the front brakes which were done well and no complaints. When I took my vehicle in for the rear brakes to be replaced, I was called after dropping the vehicle off for the repair and told that my shocks needed to be replaced. I told them they could replace the rear shocks and they said it would take a couple of hours and they would call me to come pick up my vehicle when it was finished.Just by chance, I dropped by the store early and when I drove up, they mechanic had my jeep sitting on the lift (lift was down on the floor) with the rear hatch and window open and he another customer were talking and looking into my jeep. When he saw me approaching, he immediately shut the hatch and closed the rear door and started the lift. I walked up to him and asked why he had the rear of my vehicle open as there was no reason to do that and why he had so quickly shut it and raised it on the lift.He replied "no reason", "I just had a little problem with a broken bolt on the shock, but I took care of it". In conjunction with his suspicious actions and then this reply, I told him "bring my jeep down right now".When the jeep was on the floor, I opened the rear hatch and door and looked inside. There was a 3 inch X 5 inch hole cut in the metal floorboard all the way through to the outside and the metal was filleted up like a sardine can lid and I could see the concrete floor through the hole.I asked "why the F**K is there a big hole cut in my jeep"? He replied that he couldn't get the bolt on the top of the shock loose because it had rusted, so he cut a hole to do it from the top. He said "we do this all the time", "but I'll put bondo on it and everything will be ok".I asked him "why didn't you call me and ask permission to cut into my vehicle before you did this"? He said "my boss (John) told me to do it". He called John out and I asked him why he had told the mechanic to do this without permission from me? He said "they do this all the time" and that he knew I would have said no, so he just did it anyway.To make a long story short, I demanded that they pay for the repair to my vehicle at a local body shop (which they did). But I had to spend another three days without my vehicle while that was done and I had to endure several conversations with John telling me that it was basically my fault because I should have replaced the shocks sooner before they rusted. He was extremely rude to me and especially my wife during this whole ordeal.My biggest concern was his statement that "we do this all the time and the customer never knows about it". So if you have had work done on brakes/shocks or other work done by these characters, I would advise that you look under your carpet and see if there are any holes with pink epoxy fill to repair them. Needless to say, I will never use them again for any work on my jeep, and would NEVER recommend them to anyone.Poorest excuse of professionalism I have EVER seen.Services: Steering & suspension repair, Brakes

  Amy Culligan
3 years ago
I want to say a huge thank you Juan and Frank. You treated my husband and his truck so good. You have our future business. We have always been dealership people but when we saw their price compared to yours and your customer service compared to theirs. You win. I sent my 18 year old daughter there yesterday as her tire kept losing air. So I wanted to update my review and thank you guys again for taking care of my baby girl this time.Services: Tires, General repairs & maintenance, Brakes

  Jeff Smith
4 years ago
Please Read - Alpha Tire & Total Car Care is the classic unethical shop. John will be super nice before taking your money then is a complete lunatic. The number of short cuts he did in repairs is to vast to list. First off everything I say is what another mechanic stated. The Intake Gasket and Manifold were not replaced with new parts like what was on my invoice but instead sprayed with silicone and reinstalled. All the bolts were only hand tightened upon reassembly. John the owner does not care about these issues nor that I have a written statement from a reputable shop that my engine was not put back together properly. Luckily I'm savvy enough to watch fluids in my car and realize there was a problem right away however John would not re-evaluate his work thus requiring me to seek another mechanic. In the end it was probably better to pay another $1,000 to have it done right at another shop. As a former trusting consumer I now realize how important it is to read reviews, especially when you have an asset worth over $20,000. John doesn't care about his reputation online (Google, Yelp BBB etc). He is very jaded at this point and sees customers as enemies, but probably because of issues like this. I even mentioned I'd have to take him to small claims court to his reply of her sue me back. So my review in summary is John will do shady work, reuse old parts as new, not stand behind his work and threaten to sue you if you try to get what you originally paid for. John asked me to write all this down honestly and that is exactly what I've written. Please people be warned Go elsewhere. It's taken a lot of time to write this in hopes of protecting you from the nightmare John has caused me.

  Arturo Fragoso
6 years ago
This place is is horrible, I went there for the first time about six months ago for a synthetic oil change when I dropped by again to get my oil change I was denied service for some strange reason. The person who was working asked me if I had been there before, I said yes when he asked me for my name i gave it to him, the employee then replied that he couldn't fine me in his system. The shop was dead no cars and no one was waiting. I replied to the gentleman that if he couldn't find me in his system, it wasn't a big deal . He could just start a new file for me. The gentleman then said to me that he did want to my business, I was shocked to here that!! Even though I had been there before i liked the fast and friendly service. I know people have to the right to refuse service but for a returning customer that is shocking. I do not recommend this place at all!!! I have had my oil change done all over town and I have never been treated like this. this place is very convenient for me since I only work down the street. I like to support local businesses, but after being treated like this.. Omega tire you can keep your oil I'll take my business else where

  Lauren Sharp
6 years ago
My car was over heating and they found the problem quickly and let me know everything that needed to be done. The owner made sure I was comfortable while waiting and continuously checked up on me, even offered me breakfast. After they figured out what needed to be done they fixed everything quickly and offered me a complimentary thermostat to ensure everything was working the way it should.

  juan deleon
6 years ago
Hi my name is John de Leon owner of Alpha tire and total care. We are here to serve you. Expect good old fashion service. We are a full repair shop and carry all major brands of tires. I am proud to serve and support the local community. Come over and see us for great service. Thank you to all our existing customers. We want to invite you to our shop and make part of the family. Where you will be treated with respect. Thank you for your support. God bless America.$$$$$$$$$$16.99 for an oil change best deal in town. 49.99 for full synthetic oil change. 0w20 or 5w20 or 5w30

  Sand Viper
4 years ago
People listen and read the bad reviews take that into consideration. Because I do not pay attention to the reviews I got crapped on buy a car company in Idaho and now paying the price for it. Pretty sure all the good stars and good ratings are coming from the employees of the establishment be alert stay away.

  Kenneth Rangle
4 years ago
I just went in with a screw in my tire. It was close to the edge and I was afraid that I would have to replace the tire. The owner took the time to look at my tire right then, had me back up my truck into the bay, and plugged the tire. When I asked him what I owe, he said nothing, glad I could help you out today. Please come back and see me when you need any other services . He and his staff were exceptionally polite. He earned a new customer today!!!

  Marty Abut
5 years ago
They made sure I understood what was going on with my car. Showed me the parts I needed even invited me under the vehicle to show me where the leak was. Mechanics even drove me to work as I would be without a vehicle for a day! The owner kindly loaned me his personal vehicle for a day! They definitely took care of me! I will return for all my car needs.

  Pete Mather
3 years ago
The best mechanic in all of Reno. They care about you, and take care of you. I refuse to go anywhere else. Multiple master mechanics in the shop, and they will give it to you straight, and explain anything you need. Their prices are extremely reasonable. 10/10 I highly reccomend.