Walmart Auto Care Centers

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Hovhannes Simonyan
a month ago
TERRIBLE DON'T GO THERE!!? 2+ hour per tire change, 20 min to put air, 1 hour balance, 1 hour back installation, 30 min paperwork. Slowest tire service that you can even see!! 3 hours to change 2 tires. Only 2 tires and 3 hours. 1.5 hour per tire change. Don't go there!! You will lose all your day. I even not talking about wait time. If you get 2 cars in front of you then good luck if your turn comes in 4 hours.

  Lowell Soria
4 months ago
Worst place to bring your car for tire replacement. I have the two front tires that need to be replaced. I had an appt set at 11AM. I showed up at 10:45 AM. The tech checked me in, and he said that it would be done within one to one and a half hours. The tech did not start to replace my tire until 1:45PM. That's almost 3 hrs. What kind of service is this? Why take an appt and then not work on it till 3 hrs. Later. Will never go there again for tire replacement.

  Motostine Collective
a month ago
It can be very busy if you just show up. Recommend getting an appointment for service. We were in and out within an hour for an oil change with an appointment! Great service and knowledgeable staff!

  Andrew Takasugi
3 months ago
I really hope no one ever has to use the road hazard warranty. I won t knock the employees too hard because a lot of it is out of their control. Got turned away because they were full up with appointments which is understandable, but the only way to set appointments is for oil changes and when you purchase new tires. If you want to use the warranty you paid for you re SOL. Employee didn t ask any questions and told me to just buy a patch kit and do it myself. Punctured sidewalls are not repairable and shouldn t be patched, but if someone doesn t know that it s dangerous advice. Also what s the point of paying for a warranty when they tell you to just go buy something else? Since the same tire wasn t in stock, the only way they offered to get it replaced was by buying a new tire online and setting an appointment and getting reimbursed for it after under warranty. Walmart already proved they can t handle the warranty already so why would I ever expect that trying to get reimbursed would be simple? Again not the fault of the employees, Walmart just has no system in place for a paid service they offer.

  Dan Phung
4 months ago
this place is horrible. don't come here no matter how much it costs. i had an appointment at 8am. checked in at 7:49am. it took them 4 hours to install 2 front tires. they couldn't give me a receipt because their printer broke. wow i laughed ... what else could go wrong.

  kyle conley
4 months ago
Absolute incompetence. I don t usually like supporting big box stores over local independent shops but I couldn t find my set of desired tires cheaper anywhere else so I reluctantly gave wal mart my business. I immediately regretted my decision. Mounting and balancing tires is about as straight forward and simple of a job as can be expected, yet somehow, on the way home, a catastrophic, dizzying vibration radiated through the entire car, ending at a steering wheel violently shaking in my hands at sub highway speeds.Not wanting to wait another 4 hrs(even with an appointment) for them to fix their mistake, I directed my business to a trusted local tire shop. Immediately, before even pulling the tires off and rebalancing, they noted that one tire didn t even have any balancing weights and after inspection and rebalancing, stated that each of the four tires were severely out of balance and placement of prior weights seemed random and without reason, possibly making balance even worse off than without weights at all.So, no I will not be returning or recommending this service center to others.

  RHU BATAC
3 months ago
Everybody is terrible like the male manager in the Auto Care Center. He doesn t have patience to customers. Terrible customer service. I was confused on the line because they do not have apparent signs and this male manager shouted on me for asking twice where should I fall in line. This trip was also a waste of time because they told me I can just walk in and wait. They made me wait for a very long time but they end up telling me they cannot do the service because they don t have enough people to do it. People who works here has different rules and different things to say. The woman I talked to said they can do it but the other one told me they cannot. It is a chaos. I have wasted my precious time at Walmart. Terrible. Terrible. Terrible.

  Katie Dennis
2 months ago
Tried calling multiple times on different days to ask about the oil change wait time and never could get anyone to pick up. What s the point of having phones if you re not going to answer them?

  Ann Famador
2 months ago
Why does it take over 4 hours to do a basic oil change. And why did it take 1.5 hrs to put replace oil that was already drained?

  Shaq Cruz
6 months ago
Great service even when there s a massive line. Staff is really helpful and was accommodating when my Toyota had a bad flat tire. Incredibly busy every time I visit but the best customer service of the shops in town

  Jimi Scores
5 years ago
I'm happy I didn't let any of the negative reviews impact my decision on coming here because this is the best Walmart I have ever been to for oil and tire changes. Of course the line is going to be long, but if you get here early or you just drop the car off and come back. It works perfectly, and I saved hundreds of dollars compared to other places. It's a little tricky to find because it's behind the store and there's no advertisement on the front of the store. In conclusion, the three employees I encountered where remarkably kind and efficient. Also, the employees doing the actual mechanical work on my car went over and beyond. They spent the extra time to put my spare back underneath the truck and all the tools away properly. I really appreciate it. Thanks for the hookup Walmart, we're not going to let Amazon take you over!

  Mimi S.
8 months ago
After dealing with the stress of our car battery dying and needing a tow, 1st thing this morning my husband encounters Mia who says we can t install your battery today because we re short staffed when he asked if we could schedule an appointment for later, she said no, appointments are for tires only, try the Wal Mart on Fort Apache or a car center . He left and found out how much extra it would be to have it towed further.About an hour later I went there (our car was near this location) and spoke with a very sweet older lady w long black hair, I wish I new her name, but she informed us we could definitely leave the car and they would get to it as time permits. And they did!!When we returned we encountered Debbie and Jabari the technician that installed the battery. They were all amazing and provided amazing customer service!!5 starts despite the one, she can t ruin all the good of the others!Thank you all again!

  Sean Cosgrove
7 months ago
They claim to be open until 7pm. Arrived at 5:40pm for an oil change. I was turned away because they weren t taking anymore customers . They only had one other car out front to work on, so I m not sure how they can turn away customers an hour and 20 minutes before they close. update your posted hours if this is how you operate.

  Mr Levy
10 months ago
Just go to Valvoline instant oil change on blue diamond across from Silverton Casino. This Walmart car center is the worst after 5pm, they do shady stuff like leave phone off the hook so no one can call to see if can get an oil change. And they'll pretend to close early. A manager acknowledged this and that he will address it but I've seen this happen often at this location over the years so not holding my breath or having faith that this Walmart auto care center will ever want to do work between 5pm to 7pm.

  Aron Pics Art Entertainment
4 months ago
I was there to do an oil change at 4:20 pm and waited for long after I called to the auto motive and they said they are closed all the time happen to me just try different auto but this Walmart auto is not good for time and they waste time

  Vanessa Sanchez
a year ago
now I understand the bad score, I woke up early and came to this location, after waiting 20 minutes they tell me that if I want the service I have to wait more than 3 hours for the oil change and tire rotation because their were short of employees, this is my second time trying to do my service here, the first time I arrived at 7:20 am and they did not have oil for my car. What is happening with the general service of Walmart? in all departments present serious problems, then I came to the apache location so the wait was worst because other customers like me move to this location. Seriously???? Now I needed to wait 4 hours or more. Really bad service....I ended my day without the service

  Bruno Ferreira
6 months ago
I arrived at this place at 9.30 am, and I left at 4 pm and they didn't change the tire and still charged me for the repair, and I have a guarantee. The service and the service sucks. Don't come to this place

  Nick Chen
5 months ago
Even I made an appointment for oil change, it took me more than 2 hours. Won't go back again.

  Sae
a year ago
I liked that I was able to walk in and get a same day appointment. It took them about 3hrs to change 4 tires. What I don't like is how unclear the pricing is. I was told the total cost for tires and service would be around $153 per tire but it turned out to be an additional $20 per tire more than that.

  Uriel
5 months ago
Customer service could be better. Wait time with no appointment takes forever. Prices are reasonable.

  Elisa Tran
10 months ago
I went there at 11:30 am and there was maybe only 2 car in front of me. It took 2 1/2 hours to get an oil change. And to make things even better they left the oil cap off and all the oil leaked everywhere

  rigo suarez
6 months ago
Looked up online to check times, it says open 7am to 7pm. Got there at 5:10pm, I was told NO more oil changes. They need to post so people know

  Mike and Mae
a year ago
Quality of work is good but hope you don't mind leaving your car for an ungodly amount of time. The workers here said they cut the staff in half so they obviously don't give a dam about customer service between this and getting rid of most of the cashiers for self service and listening to the older ladies that work there mostly from lower paid countries that don't complain to management how hard they're pushed for low pay, They just use people for maximum profits

  Mehrdad Noghrehchi
4 months ago
Just an oil change take around 4 hours waiting . Super slow service .

  A M
4 years ago
My experiences here have been very different than many of these less than stellar reviews. I've gone here a few times a year over the last 3 years. Often times it has been for oil changes, but twice now, including today, have been to get new batteries. The times there was a wait, I just used that time to shop at Walmart until my car was ready so it didn't feel inconvenient at all. Today I arrived just before closing with a dead battery and was really stressed out. All the folks that helped me, the guy who greeted me out front, the technician who changed my battery, the cashier and the manager we're all particularly helpful, kind and didn't rush me at all. So, after all my visits here without doing so, I wanted to leave a positive review. I have always received good service, but today was exceptional. I genuinely recommend this location and appreciate their help.

  Grace Jordan
2 years ago
It took me 2 1/2 hours just to get a car battery replaced. I gave it two stars cause the workers was nice but they was super slow. I has to get in line to ask about my car and the paper work was just sitting there. If I had not got back in line there no telling how much longer I would be sitting there. Mind you they suppose to call you when it's done.

  Pat Sal
3 years ago
Horrible service. I waited so long for someone to assist me and none of the employees are willing to help. When the bakery ladies arrived they took care of the people who came before me.

  Shaytan Very
a month ago
Service is a lot faster department under new management.

  Julie Nott
11 months ago
I cannot speak to the service, as I ended up leaving. They clearly need to hire more oil change professionals so the wait isn t three hours.

  Sean Underwood Sr
9 months ago
They took very good care of my car. Quick service and great price. I would recommend them.