Ted Wiens Complete Auto Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Steve McMullen
a week ago
What a terrific experience. Everyone I met and spoke with were very respectful and understanding. Took my vehicle in and finished within the day as promised and a little under the initial quote. Been driving the car a couple of days and running perfectly. Thank you Team Ted Wiens at Flamingo and Fort Apache.

  mason bishop
6 days ago
Brought truck in for them to mount and balance my new rims and tires. They put the wrong lug nuts on the truck so rims were loose, causing the front drivers side rim and tire to come off while I was driving causing significant damage to my truck and ruining all 4 of my new rims..

  Jason Hearne
2 months ago
I have been dealing with this Ted Wiens location for a few years now and they always take great care of me. Ryan, Aaron and Kyle all go out of their way to make sure my vehicles stay running in tip top shape. I am more than happy with their service and I am most impressed with their honesty! If you want to take your car somewhere where you know they will do it right the first time, and you can trust what they are telling you is true, then this is your place! I highly recommend this Ted Wiens Auto location. I won't trust my car to anyone else.

  Jonathan Smith
a month ago
Love Ted Wiens! Had an oil change and got the vehicle smogged. All done in a timely manner and at a great price. Ryan took good care of me for coming in at the last minute. The whole staff is caring an professional.

  Jon Du Pre
4 weeks ago
The service advisors are knowledgeable, straightforward, and easy to work with. They didn t try to sell work I didn t need.The mechanics are fast and, judging by the improvement in the way my car handles, efficient.The only negative is the lobby - sitting on a plastic chair and trying to ignore the 1970 s game show channel on the TV was torture!

  Alex Beaudoin
2 months ago
Unsure why the price was SO different between what I was quoted here vs. the Toyota dealership, but there was a $700 up charge for a vapor/charcoal canister replacement at this location! Highly recommend going to the dealership instead. I'm able to get the same service, and get brakes replaced while still saving $400 compared to if I stayed at this Ted Wiens on Ft. Apache.

  Karina Sic
3 months ago
If you want to waste your time AND NOT get your car serviced, this is the place for you!I had an appointment at 11am today to get all four of my tires aligned. My boyfriend showed up on time, dropped off my car, and was told it would be approximately a 2-3 hour wait. No big deal. He stayed in the area and went to the nearby Target to pass the time. Around 2:30pm he calls the shop for an update and is told that unfortunately they had not started the service on my car. Three and a half hours gone to waste. If my boyfriend had not called for an update, he probably would have been left waiting another few hours. The cherry on top was when my boyfriend (who was reasonably upset) picked up my vehicle and was told, you ll bring back the car tomorrow, right? I m very disappointed as this location does not meet their commitment when it comes to a timely service. I understand the holidays are a busy time for everyone, but this shop should not be scheduling appointments that they cannot fulfill. We will not be returning and do not recommend this location to anyone.

  Omar Maury
4 months ago
Excellent service there. They did a great job for me. Replacing a battery in the Audi Q7. It was done with in the time frame they told me I was very happy bout that. I've used this location many times always friendly, professional, and do a great job every time. Thank You Guys at Ted Wiens!!

  Vickie Hurston
a month ago
I am a recent transplant to Las Vegas from the Midwest in need of establishing a good relationship with a professional service station. I know I ve found the right place at Ted Wiens. Not only have I experienced excellent service from each interaction, I ve also received valuable information on how to care for my vehicle in this desert climate. I highly recommend them for your auto servicing needs as well.

  Norita Espinosa
a week ago
I had had repairs costing almost $900 at a repair shop out of town. After limping to Vegas, I called Ted Wiens to see if they could help. They said it was a simple fix & they did it at no cost to me. Such lifesavers!

  Jay Dizzle
2 months ago
This upcoming November I have been in the automotive industry 20 years. As a former employee at Ted Wiens at the Fortapache location, I can say this was not only the absolute best shop I have ever worked for but the only shop that I let work on my personal vehicles and all my family and friends and anyone that ask for a recommendation on a good, honest, loyal shop. If you are looking for a shop with integrity and great technicians this is your place and I will continue to spread the word and send all of my clients to store manager Aaron Ribas as I am on a different side of the industry these days. Thank you Ted Wiens for servicing my entire families vehicles, my friends, my customers through the years but thank you most of all just for simply taking care of people!

  Joe Wittenwiler
a month ago
Been taking my vehicles to Ted Wiens since we moved to Vegas 14 years ago. Always great service, great work, and affordable pricing. Thank you to everyone at the Mothership .

  S S
a month ago
After arriving, I was well greeted at the front desk. The lobby and waiting room areas were very clean. There were a full Staff of mechanics ready-to-work. After your car is repaired, you recieve a text message to your cell phone and they pull the car up to the front door for you. What great service! I will definitely come back again for repairs.

  stacey noonan
5 months ago
Had an amazing experience here. They went out of their way to help me with a low coolant level alert on my car right away. The service manager was so kind to show me the issue and add coolant without charging me. Truly appreciate the customer service.

  Mark Lister
2 months ago
Ted Weins on Fort Apache and Flamingo is great on service. the tires they sold 5 months ago gave my car the same ride i had back when new. I could not be happier. With all the metal on the road in LV and caused my tire to have a slow leak. They fixed it promptly at no cost including rotating the tires. Thank you all at Ted Wiens. Keep up the good customer and you will have my as your customer for a long time.

  Elisheba barnard
4 months ago
Such a long time coming for this review. Walking into Ted Wien always feels like home. I ve been taking my car here for years. A year ago I moved to the other side of town, what used to be a 4 minute ride is now 35 minutes. Let me tell you why! There is so much integrity among these men at Ted Wien on Ft Apache and Flamingo. I would never need to go to another because I know they are going to take the best care of my car. There are never any surprises like often times when you go to a mechanic and you say, I need new tires and they come back and give you a list of things that also need fixing. I just genuinely appreciate all the honest work they do and for taking care of my Porsche. Sorry for taking so long to write a review. Thank you for always looking out for me.

  Denny Hovey
a month ago
I was there and bought 4 new firestone tires the best i could find highway tire the tires have 30,000 miles this far. One has worn in the middle of the tire. Mechanic shops told me my one tire is almost bald said it was manufactures default problem my other three tires are near new still. I took it to ted wiens where i bought them they said and I quote management told me that they don't cover they don't have any responsibility to do with Firestone and they've never had a tire warranty issue in seven years then they told me I need to bring my truck in they can send my tire in and they're not even going to give me a replacement they wanted me to purchase another tire for $100 extra more than what the tires were originally. I called Firestone they told me that shouldn't be the case and sent me to another location of a different place that wasn't Ted wiens.. so icaught them lying right to my face. They were going to throw my tire out charge me a hundred extra for a new tire and not even send my tire in for warranty as they sent me some fake paperwork saying that they had a claim started funny firestone's never heard of it let alone is there a referral number or anything funny Firestone never heard of it or do they have a referral number and they've never been contacted re my tire . So yeah I would stay away from that place they're bad business bad business

  beth ellyn rosenthal
3 years ago
When it comes to car mechanics, I know I have to change the oil every 5,000 miles and rotate the tires too. I know nothing about internal combustion engines. So that's why I take my vehicles to Ted Wiens. I discovered them when I wanted to put nitrogen in my tires to help weather the hot Las Vegas summers. At the time they were one of the few places that could do that.Now they do everything on my car because they are much more cost-effective than the dealers. (I have both a Ford and a Honda.)I book an appointment. I know how long I'm going to be there before I go. I typically wait.I love the fact they have a "desk" area with FREE wi-fi. I can bring my laptop and get to work. But if I want to read, I love the super comfy leather armchairs. Either option makes the wait go fast.I have found they have competitive prices on all the tires I have purchased, including the new snow-rated all-terrain tires I am getting in these photos so I can drive up to Aspen in the snow to check out my rentals.I get all my oil changes and routine maintenance (60k for instance) here.The mechanics seem knowledgeable. All are ASE rated. I have never had a problem with their work on anything. The front desk people could work on the Strip. They are charming, personable ... and know cars. They have great bedside manner because if you have an older vehicle--I buy mine new and drive them until a cylinder burns in the engine or the transmission starts slipping--they often have bad news. I feel they are honest and wouldn't cheat me. This is important since I know nothing about cars! Hey, I had a baby before I had a driver's license since I grew up in Chicago and then lived in Manhattan. I was a subway girl! This store is bigger than my old haunt on Eastern. But the service is stellar at both.

  Babyrice
a month ago
Very satisfied with their service and very nicenot gonna lie as a woman I always worried get ripped off whenever I go to fix my car but the price was reasonable. I will definitely coming back

  Vin Lam
a month ago
Erin and Carlos have done everything humanly possible to help diagnose and fix both of my cars. They found and fixed an intake leak that was hard to find because it was only when the engine was hot and at high rpm, and they helped find an issue on another car which turned out to be another shop installed an incorrect set of injectors and the cylinders were being washed out with fuel

  Savvy Collins
a month ago
Yay to Ryan who took the extra step to verify my tire was repairable after Discount Tire intentionally lied to me to get me to pay $371.00 for a new tire I didnt need. Will definitely replace my tires when needed at Ted Weins moving forward.

  stvclif1
2 months ago
Walk in for oil change and tire rotation. They got my truck in right away. It took a while for them to finish but no complaints. Nice staff and clean waiting area with wifi.

  Jody Kono
3 months ago
As a single female it's always kind of worrisome when going to a new mechanic, but I was referred by a friend so took a chance. Am delighted with my experience with the team there and am comforted to know how close they are. I'll be using them from now on.Update - 1/2024 There was another challenge and the guys here took care of me. Kyle and Ryan are amazing to work with. Great team!

  Salvador Martinez
4 months ago
Ted Wiens Tire and Auto on S. Ft Apache is a really good place to get a flat tire fixed. The wait time was about an hour and the charge was less than $25. They are very courteous and professional. I highly recommend Ted Wiens for new tires or tire repair. Keep up the good work, dudes!

  Polina Lymareva
2 months ago
I had a great experience at this place. Clean office, professional staff that will walk you through the problem and will discuss options. Quality automotive business! Highly recommended!

  Classyfied The Brand
2 months ago
They are great they care for they customers. I thank the whole staff for being patient with me an my car and shout out to Kyle for being real and thorough with my case.

  Paul
a week ago
Estimate waiting time was an hour and that s all it took for my oil change and rotation of tires. Clean service area, respectful personnel

  juan estrella
a month ago
It was a amazing experience my car had a noise in the rear which I thought it was the four wheel drive they find out it was just a heat shield that was loose they tigh it and didn't even charge me any thing also it had a check engine light on but at the time I brought my car in the light wasn't there one hour later after I left the business the light came back on I. Called Kyle he told me to bring the car back within 30 minutes they figure out what was wrong withmy car thanks Kyle for your amazing customer service

  Lisa Benza
4 months ago
I took my car in to replace my breaks and rotors. The staff is attentive and the service was very fast. I was in and out in 1 1/2 hours. I d definitely recommend them and will use them for future services.

  Brad Sholl
6 months ago
Brought my car in for some trans problems. Told them the car wasn t worth spending a lot on. They wanted to charge me $2100 for a controller. I declined no problem. What bothered me was the $175 diagnosis fee that I was not told ahead of time. When I mentioned it would ve been nice to know, Ryan, said well you signed it guess you have to read fine print. Usually you re told ahead of time. Disappointing and will not return.