Sun Auto Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  June Torres
2 months ago
I was on a cross country road trip last week and these guys not only got my truck issues diagnosed, they got it repaired and had me back on the road in less than 5 hrs. Their pricing was very fair and actually saved me about $1k compared to the dealership. Everyone else in the area couldn t even look at it for 3-4 days so they definitely saved me time and money. The office staff even fed me while I waited. Great people here and if I m ever in the area again I ll definitely come back. I Highly recommend this shop. Thank you guys

  Isaac Rodr�guez
6 months ago
The Sun Auto location close to my house had some bad reviews, even saying that they had put the wrong oil on the cars. So I decided to come to this location in Blue Diamond, which is farther from my house, but had less bad reviews.I made the appointment by phone the day before. The people working on the counter are nice and friendly. But the technician didn't look that friendly when I smiled at him as he was getting my car.Anyways, I was told it was going to take about an hour, but it was ready just before that. So I paid and began to analyze the receipt. I couldn't find the oil they used, so Eric pointed it out where it was in the receipt. I immediately told him they had used 5W-30 but my car uses 5W-20. I expressed him that I didn't go to the Sun Auto close to my house exactly because of this. Eric seemed embarrassed, apologized, and got the keys again. I wanted to be sure they actually changed everything again, so I looked through the glass window how the unfriendly technician (Anthony) was changing the filter. Minutes later, Eric parked my car in front of the door. First thing I did was open the hood and find an oil drop in the area, and more greased finger marks in the steering wheel and parking brake. I cleaned all before moving my car, so they could still see me there, and then again when I got home.This was my first visit to this place, but now I don't know if it was also the last. While in general they were good (availability, price, friendly, wait time) and took responsibility for their mistake, I find it unacceptable to use the wrong oil when even the oil cap under the hood has the info on it. Also unacceptable that they don't care about dirtying your car inside with oil, just because they don't put any covers nor clean after. At least it wasn't in my seat, because that would've resulted in a different reaction from me.*I am including a photo of my car's oil cap where it clearly shows the type of oil that it uses. Also a photo of one of the grease marks inside.

  Ryan Williams
a month ago
Sun Auto was amazing. They truly care about helping to get you back with your vehicle and do their best to make you feel like you made the right choice in doing business with them. There are many auto shops that make you feel like they are not trustworthy. I felt valued and trust them with my car. I would definitely recommend Sun Auto and am happy to return their for any other future car troubles. Thank you for your great service!

  Samuel Wilson
2 weeks ago
I've been a Sun Auto customer for years. Their personnel is friendly and courteous and their mechanics are top notch. Their honesty is beyond reproach!! Everything is explained to you and layman's terms. I continue to rate Sun Auto A+.Samuel Wilson

  Brittany Quintero
2 weeks ago
I was referred to this shop by my youngest daughter's dad, who is very particular and knowledgeable about cars. I am new to Vegas, and my poor car needed some love. Everyone was so professional, and kind. Giovanni went above, and beyond, and in these times that means more than ever. Businesses have lost the personal touch or even the small gift of just listening to their customer. I will be coming back to Sun Auto and I will continue to pay it forward and refer anyone local that needs car service.

  Holly Winbush
a month ago
I had a great experience with Scott at Sun's. We brought our vehicle in for a possible oil leak and they found all 3 of them. He communicated with me every step of the way and made sure they did it for the best price possible. Definitely recommend bringing your vehicles here. I will be back.

  Paco Ba
4 weeks ago
Great customer service and job communication, i had a few bad experiences at other car shops so i was still skeptical about everything. But the job got done and it was a great experience after all, the interaction felt honest and genuine which is all you can ask for as customer. There's a reason why Sun Auto is busy! Have already recommended and will definitely go back! Thank you!

  Linda Chheng
a week ago
I always have a great experience working here. Everyone is so polite and they are very transparent and thorough with any work that needs to be done. I will always take my vehicles here!

  L V
3 months ago
Scott and Eric in front have always been super polite and informative when servicing my car mainly oil changes and some other car repairs.Once I NEEDED to leave to take my son to school (they took longer than expected to service my car) and Scott was so kind to offer his car so I could drop my son to school I didn t take him up on the offer cuz I needed the car seat but, they really seem to go above and beyond.Love that they take photos of the repairs needed to show client the issue. Not just blind trust in what s wrong with the car

  Cornell Veasey
4 weeks ago
Their Sales Manager Scott is a good man honest and sincere. He has integrity and cares about the customer. He took care my car thoroughly and efficiently. I definitely recommend Sunauto for all your car repair needs.

  Yvess Larue
4 days ago
Brought my car in for a knock sensor issue I had. The sensors wires were damaged from an oil change caused by Walmart. Sun Auto was very quick at helping me with the issue and fixed it up. Customer service from Giovanni Montanez was beyond excellent Also from the Mechanic who serviced my vehicle. The Mechanic Daniel Mortezaiei provided pictures of the issues and fixed it promptly whic was beyond my expectations . Excellent work from the team at Sun auto.

  Ro Val
2 weeks ago
I took my car in to repair a few things, mainly a leak coming from the bottom of the engine and to fix the engine light because I was unable to pass a smog check. I decided to finance through them and I showed them how much I was approved for. They max out my credit and did some repairs to my car except what I initially brought it in the first place. Started my car one day and my engine light came on. I told them about the issue and that I took out a loan through them to have it fixed. They wanted another 1,800.00 and I said no, they decided to bring it down to 600 to buy the part to clear the engine light. I decided to agree on the amount because I was running out of time. I get my car smog checked and as I am pulling up to my driveway after getting the smog check what do I see a leak. A freaking leak! I am never going back to these guys again.

  Matthew Soh
5 months ago
Made an appointment but they were still very busy and I had to wait an hour beyond the appointment before the car was looked at. They have a comfortable waiting area and it was big enough and clean, so the wait was bearable.Important thing is they took care of my car quickly once it started and the manager (J. Martin?) was sincere and apologized for taking a bit of time.Had always come here and I ll be back, but maybe not on a Saturday morning.

  Carlos Rosas
4 months ago
Great service. Was having an issue with my truck back brakes grinding. Came in dropped it off, after a couple hours they called and emailed me quote. Was a reasonable price, agreed then came and picked it up truck. Thank you again for a great service.

  Landon Catian
4 months ago
The crew at Sun Auto on Blue Diamond is amazing. Always friendly. Always helpful. From a quick oil change to bigger project, they take their time to explain what needs to be done and options to help you get your car running in tip top shape!

  Matt Flake
4 months ago
Unreal service, and great pricing. These guys went out of their way to help me out when I got in a pinch with my vehicle on a road trip from Utah to California. Helped to get my vehicle towed to their shop off the side of the freeway, took care of me in every way. Definitely would recommend them to anyone.Thanks again Kevin and Joey, really appreciate it.

  Gerry Marchese
a month ago
I have been bringing my car to Sun Auto for quite a few years and I can honestly say they are fantastic. Fairly priced and professional work. Highly recommended.

  Brenton Browne
5 months ago
Definitely Definitely Definitely gotta S/O the guys at Sun Auto. If I could give the 10 stars I most certainly would. I called in the day before about what I wanted and they set me up with an early appointment. They gave me a plethora of options, ALL great quality and gave my ride the service she desperately needed. I greatly appreciate the attention to detail, the knowledge about what would work best and the overall effort to make sure I got what I wanted. I would definitely recommend them to anyone.

  Tom Williams
2 months ago
The reason I keep coming back to Sun Auto is because of folks like Scott Harrison. I had an issue with my car dying with malfunctions galore, and as a single parent, my vehicle is vital. Scott was super accommodating, kept me apprised of the status, went over everything in explicit detail and explained it all in simple.terms so that it all made sense. I truly love coming here; it's always a good experience, even if it's just for something as simple as an oil change. Got the car back after he broke down the bill for me, and it's running better than ever. Stress alleviated, and for a very fair price. Thank you, Scott & team!! No offense, but hope I don't see you guys for awhile lol!

  Neil Karella
2 weeks ago
I used them in the past and was absolutely amazed by how upfront and friendly they were. They didn t try to upsell me, and even talked me into servicing my breaks instead of buying them. I sent my brother there a few months ago and was shocked by the quote they gave home, after all they did the original repairs. I knew something was up, then I went there to get my breaks serviced, and they tried to upsell me. It was such an obvious deviation of there tact from last time that had to ask, have you changed management? The employee said yes. I don t feel duped however they aren t the same company they used to be.

  Alana Kamahele-Sanfratello
3 weeks ago
Sun Auto helped me a ton when I started having transmission issues on a roadtrip. Although they weren't able to fully reproduce the issue, they did their best (driving half a tank of gas) and comping the service when the warranty I had was making it difficult to deal with. Thanks Kevin!

  StoptheKap F
10 months ago
Customer service and acknowledgment is very exceptional.shout out to ERICK and SCOTT at the Blue Diamond location I highly recommend that you come here and even if you have a last minute run in with your vehicle. They are always here to help with any questions or concerns and they work very fast. Pricing is very reasonable for any and everything here as well.Service: Auto battery replacement

  Taylor Wilson
3 months ago
I will never go back to a Hyundai dealership unless it's for something the warranty covers. Will and I decided to take Puff and Penny to Sun Auto off of Blue Diamond and have had nothing but amazing experiences. Great pricing, honest management and mechanics, extremely friendly. Will continue to go back Puff is in for 42K maintenance and to have alignment fixed after Firestone screwed it up

  Teresa Griffin
a month ago
Definitely found my new place for getting my car fixed. I went to the one on blue diamond. Greatest customer service. Fixed my car fast and did such a good job.

  Charlie Prum
a month ago
Great service. Took my miata here and the service guys were quick and easy to work with. Clear communication, honest, and zero pressure. Couldn't recommend more.

  Lorean Smith
a month ago
If you are a woman, BEWARE! Horrible place to have car serviced! I brought my vehicle in October due to my check engine light coming on. They stated I needed to have my O2 sensor replaced. I used my extended warranty for the issue which costs me $200 each visit to use. They took multiple days to have it replaced. They did not tell me about being able to get a rental car in the meantime, which was covered by my extended warranty. When I finally got my vehicle back days later, my car was still having the same issue. They stated that I needed to have the other O2 sensor replaced, which costed me another $200 and took another day. Fast forward to January, my check engine light comes back on. I take it to Sun Auto, they took two days to disclose to me what the issue was and even tried to charge me to run the Free diagnosis - as advertised on their website. Come to find out those same O2 sensors they had replaced were failing due to improperly being installed, which has caused my Catalytic converter to fail! Now they wanted me to pay over $2,000 for my Catalytic converters because they were not covered by my extended warranty. If the O2 sensors were installed correctly in the first place, I would not have to have my catalytic converter replaced! They recently updated my CARFAX history with services that were not performed on my vehicle for March 2024. These people are scammers!!! Just a horrible place to go to! All Women, please stay away, they will take advantage of you not knowing anything about cars!!!

  David S II
6 months ago
Outstanding customer service! Quality work!I recently had a tire losing air quickly. I am a Amazon driver and was on a route and in big trouble. I was able to get to this location at 4539 Blue Diamond Rd. Management was quick to have a mechanic look at the tire. The mechanic Anthony, determined it was the valve stem, knew I was seriously pressed for time, and repaired the tire right then in less than 20 minutes for no charge!This type of customer service is very rare these days. Anthony's generosity and awareness was amazing. His customer service meant so much to me, not only did it make me want to pay it forward but absolutely commit 100 percent to using Sun Auto Service as my personal automotive repair shop.I want to thank Anthony for taking care of me. His help made my day and allowed me to finish my route. I also want to thank the Management Team, Eric and Kevin, for allowing Anthony to be able to make this kind of situational effort when it's evident it was an opportunity to help someone in dire need and create the type of customer loyalty that comes from such an incredible level of customer service.

  Brian Siljeg
4 months ago
I would have given 5 stars if it wasn t for a lack of detail after spending a substantial amount of money on needed repairs which I am happy with and I ve always been satisfied with their work and I believe they are honest and fair at this location. Why not 5 stars? They didn t check my tire pressure when my TPM light was on. Small detail I know however, a great mechanic would have addressed it. 4 stars

  Hong Seing
a week ago
100% Plus Customer Satisfaction!! Very Professional.Scott Harrison, Sales Manager was very accommodating, patient and extremely responsive.I had my 2016 BMW X1 Oil Cooler replaced. I know how hard is it to work on a BMW because Everything is so complex! I know because I had a battery replaced before. The battery is hidden and the Technician has to take lots of things out to get to the battery We were fortunate that Scott took the job and Thomas Adams, the Technician, was outstanding. Sun Auto has a report system which is quite innovative and informative. The system provides pictures of the work being performed and you can see how the engine parts are taking out and re-assembling after the repair was complete. Highly recommend Sun Auto at this location because of excellent management, very friendly services personnel and very highly skilled Technicians. We appreciate your help Scott! Please extend our Thanks to Thomas Adams.

  Kimberly Gonzalez
5 months ago
I love going to Sun Auto (well as much as anyone can love going to an auto repair shop lol). They are honest, kind and quick. I never feel like I am being taken advantage of and they always do great work and stand behind it. If there is ever an issue after a repair, they get me right in at no charge. I will keep taking all my vehicles here.Services: Transmission, Steering & suspension repair, General repairs & maintenance, Auto engine diagnostic, Vehicle Inspection, Brakes