Service options
- In-store pickup
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Aaron Kosman
2 days ago
I had an incredibly positive experience at Pep Boys recently. I needed my tires fixed urgently, and they not only promised to have it done by 10 AM but exceeded expectations by completing the task an hour and a half earlier! Tony, and his team displayed exceptional professionalism, superb communication, and went above and beyond to ensure my satisfaction.The level of customer service I received was truly outstanding. From the moment I walked in, I felt valued and well taken care of. Tony and his staff demonstrated a deep commitment to ensuring their customers' needs are met promptly and efficiently. Their dedication to excellence is evident in every interaction.I highly recommend this Pep Boys location for anyone in need of tire services or any automotive needs. Their stellar service, efficient work ethic, and remarkable attention to detail have earned them a loyal customer in me. This was my second time here and I will definitely be returning for any future tire needs in the case something does happen again. Thank you, Tony, and the Pep Boys team, for your exceptional service!
Vincent
a week ago
Went in on Easter to get my spark plugs and wires changed. First they said weren't sure if they could work on my car because it's a 1980. They ask the mechanic and he said he could. Then they couldn't figure out how to bill me for just labor because I had my own parts. They finally said they couldn't work on my car because they didn't have a smog mechanic on duty. But I didn't ask for a smog. I said fine and left. I have 4 vehicles and I will never be back with any of them. I feel they were just being snobby cause I brought my oldest one in for work. I'm taking my business elsewhere from now on.
Joshua Salazar
a month ago
Had an oil change and brake fluid change done. Service was rendered in a timely manner and the complimentary inspection report was nice. The one minor gripe I do have is that they rotated my tires without asking me first. How are they suppose to know the last time I rotated my tires if they do not ask me about it? Luckily, I was about 1000 miles shy from the next recommended time for a tire rotation, so I was not too concerned about them doing this. Still, I would have appreciated them asking me about rotating tire before the service was done.
Dianne Zygmuntowicz
4 days ago
Went there 2 weeks ago. Not sure what was leaking and needed an oil change. Tony took excellent care of my car and kept me up-to-date on the problem. Will definitely return.
Brian K
4 days ago
What a great place to have my car repaired. I thought I saw a furry little animal in the road and swerved dramatically, then found myself bouncing off the curb. It sounded horrible but worse yet, my car wanted to drive in two directions at the same time. I was worried I had done major damage. Much to my surprise the parts were very reasonably priced as was the labor to install them. I was back on the road in no time and for much less than I was expecting. The next time I see a critter in the road I'll try to aim better
Lori Grieco
5 days ago
What a nice surprise at how easy it was to get fair and friendly service. Alex and Josh were both very helpful. The diagnosis wasn t what I expected and turns out I have totake it to the dealership but I appreciated the honesty.
Erika Kaschner
2 weeks ago
I called the store to get an appt for 4 tires to be installed. The lady that answered the phone was rude from the start. She kept talking over me asking me for my info, (address, number etc.) I told her I didn't want to wait a week for new tires and she said that I would have to, and that I would be charged more than what the price is on line. I told her I would be going somewhere else then. Her reply was simply "OK", I hung up. I then called the Pep Boys on Rancho, and got a totally different experience! I had my tires at the price I was quoted on line, within 2 days!
H O
3 weeks ago
Excellent customer service. I had my tire sensor light come on and they quickly and efficiently helped me out without trying to up-sell me. I d return if I ever have an issue with my car!
David Kaplan
2 months ago
I usually have a good experience with People Boys, this one was fine but not great.Brought the car in for 3 issues (1) battery issues; (2) brake inspection and possibly pad replacement; and (3) car shaking a bit at high speeds.They were prompt. Called me the next morning to share what needed to be done. However some issues arise later.For the brakes, they said the pads were "cracked," and so I agreed to replace over the phone. However when I later reviewed the inspection report, the included pictures were taken from too far away to tell if this was really an issue. As the pads were not low on thickness, I really can't confirm that this replacement was actually needed.For the shaking, I had previously bought all four tires and installation from Pep Boys. This was nice as they balanced them for no charge this time. However, I did not notice any improvement in my issue. Worse, a day later, I noticed a hubcap missing. Since I have not lost a hubcap before, this was seemingly broken or not put back on correctly during service.The battery was replaced, but even that was just over 3 years old (just out of warranty, and also previously purchased and installed at pep boys). I was out of luck and it was a $200 charge for the battery (which was $125 purchased in 2021).
Jewel Meza
2 months ago
Tony and his team are amazing. I went another shop and they quoted me over 3 thousand dollars for a minor repair. Leo found the issue and it was fixed for under $1000! Be careful for who you trust! I ll be a customer for life .
V Barseghyan
2 months ago
Great customer service by Tony and his team. He was able to special order a tire and have it mounted and balanced ready before the promissed time, on a weekend. I was in and out in no time. Good job.
Joseph Gomez
3 months ago
Tony & Omar wer amazing. I truly felt like a valued customer. Very professional and informative. Highly recommend.
Jeremy J
2 months ago
Efficient and honest shop. I came here because I had an issue, it was Sunday, and they were open. Now I m ashamed to admit it wasn t my first choice as it s my only choice going forward.Josh helped me out today. He was clear, kind, explained what was wrong, answered my questions about it, and took care of it quickly for me. Couldn t have asked for better service today.Also they have a waiting area with seating and charging stations which I thought was nice. I was focused on my ipad but I also saw a tv, magazines, and drinks. Everything was clean inside too, no trash, and they even make a point to straighten the magazines to keep everything looking neat for guests waiting on their car.
Sheedvash Zargari
a month ago
What can I say other then going the extra mile for josh and Alex here at pep boys. They went above and beyond in making sure I was happy with my service. Service was excellent all the way around. I highly recommend. P
Jermaine Bolden
2 months ago
Tony gave me great service for my oil change. The oil change was fast, and I made an appointment. Tony got my phone charger cord out of the car for me. They have a lobby, to wait in, and it has USB ports and coffee free.
Tiffany Ocampo
3 weeks ago
They dudes in the shop checked my tires for me. I had mentioned I was going on vacation to Knotts Berry Farm and they said that my tires were good to go! I never had thought to ask since I was just going in for an oil change. Above and beyond
major davis
a week ago
Tony and Alex are always a great group to work with. Quick response times and are great at explaining what I need done to my car.Thank you pep boys!
Steve Goldstein
a month ago
The people at Pep Boys in Sumerlin are really good at keeping my cars in good condition always and repairing them when needed. I have been a customer for over 6 years now and will continue to use themBecause we both feel we will always,get good service with well trained people and can depend on our cars to work well as we need them on a daily basis.Thank you
Emilio Parrish
2 months ago
Tony was incredibly honest about what was needed and not needed. Didn't try to upsell me just to make a buck. He was genuine about the situation.. I understand now why everyone in the lobby knew his name when I first walked in.
Alana Rose
4 months ago
I would've given 5 stars, except the wheel alignment machine was out of service and that was the whole purpose of us going to Pep Boys. We scheduled the appointment online for 4 new tires and a wheel alignment, but when we got there we were informed their machine has been down for over a month. But, Omar and everyone else at the location was super nice and my overall experience was great.
Therese Chukwu
4 months ago
It was easy and convenient to make an appointment. I took my car in at pep boys on lake mead for change of plugs, ignition coils and tune up for a fair price and efficient service. I highly recommend this location and their services.
gloria wells
2 months ago
Tony and his crew here at Pep Boys are great,they provide professional good service.They keep you informed from beginning to the end of the process thru text. I highly recommend them! check them out; they are located on Lake Mead & Tenaya across from Denny s
Steve H
4 days ago
Thanks for getting my car up and running. They were able to get the oil change, new tires, new battery and suspension repair all done quickly and efficiently. Thanks.
Marilyn Bracero
a week ago
Okay you'll have to call I want to share my experience with you I was at the pep boys on lake Mead boulevard and want to let you know my experience was fantastic Tony is actually great he helped me with everything and I recommend everyone that needs help to go there.
devin g
3 months ago
These guys were amazing after about a month of trying to get insurance to cover damages to my vehicle they did not charge me any storage fees or anything at all they were extremely nice and helpful. I highly recommend taking your vehicle here Joshua was and All Star and the manager of the store was amazing much respect to these guys
Sophia Martino
2 months ago
Tony saved the day! Needed an emergent battery change & Tony came to the rescue. After being turned away by AutoZone, telling me they could not change my battery due to liability reasons if anything went wrong, I panicked and called Pep Boys. On a busy Saturday, Tony was friendly and squeezed me in despite no appointment. Would definitely do business again - thanks Tony! :)
Jacob Ortiz
a month ago
My car died on me while I was driving. I had it towed to Pepboys. They said it was the starter and also upsold me on a fuel injection cleaning, $1000 in total. I drive to work the next morning, and my car dies on me again while driving. Had it towed to pepboys again, and then they told me it's the alternator, which they replaced last year. They covered the tow and the alternator, but im nervous about their work. Also, I had my tires replaced recently on both my vehicles there, and now the tire pressure sensor light won't turn off, and coincidentally, I have dead sensors now.Update: I spoke with the Pepboys owner last week, and they are working with me to replace my tire pressure sensors once they come in. My car seems to be running back to normal now. I do appreciate their efforts.
Alejandra Leyba
a week ago
What a great experience with this location. They were able to make me an appointment and complete the work in time.
Gary Ketchum
a week ago
Josh, Tony, and Alex always give the best service and always go out of the way to help me out. Would 10/10 recommend them
Rebecca Glover
5 months ago
They had my safety in mind the entire time; not only were my front brakes worn down, but the rear brakes of my car were also. This was after other places had advised me that my brakes were fine all around. They explained to me the what and why of the brakes on my car. They did a great job!