Paul's Auto Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lisha Lee
a week ago
Honest and hard working! We were referred to Paul s from a friend of my husband. We thought something was wrong with a water pump only to find out it was our radiator leaking. We asked to replace the water pump but they told us we didn t need to replace it and that it was still in good condition and not to spend more money on something that works fine. They fixed my transmission leaks and replaced the tubes and put a new radiator in and we asked them to change our oil as well :)My van is happy again :) thank you for all your hard work and we will definitely return here for all our vehicles!!!

  Derricotte W.
3 months ago
The staff is EXTREMELY proficient and kind. They are knowledgeable and engaging. They don't need to advertise, as most of their business is word of mouth, and the only repeat customers are for regular maintenance. All of the work is guaranteed! 10/10 will be going back at the scheduled times and sending referrals!

  Brenda Booton
6 months ago
Coming from a family of mechanics, it's very hard for me to let anyone else work on my vehicle. But because of the warranty on my car, I have to go to specific shops. Paul's was on that list, with good reviews, so I decided to use them. Let me tell you, Michelle (office) & John (manager) are truly some of the nicest, most helpful people around!! They went above & beyond speaking with my warranty people to help me with my car!! Unfortunately, because of the warranty, it now has to go to the dealer...yukk!!I will most definitely bring my car back to John for regular maintenance in the future. I highly recommend them!! Thank you, John & Michelle, for all that you did for me!!

  Rachel E
8 months ago
I'm a mechanic's daughter so I'm quite picky about which shops I go to. I was ghosted by another shop in the area after getting an estimate and found Paul's Auto through word of mouth - thank goodness I did. I had a few major issues with my ML350 and they got it back to me the NEXT day. Michelle at the front is an absolute sweetheart and John really goes the extra mile to make sure you're driving on the road safely and will explain anything you might have questions about. I feel very grateful for their honesty and getting my car back to me so quick when I needed it with excellent work. The main thing I brought it in for wasn't an actual issue - and any other shop might have easily taken advantage of that. Thank you Paul's Auto, you have a return customer - but let's hope I just need oil changes from now on ;) lol.Services: General repairs & maintenance, Vehicle Inspection, Auto A/C replacement, A/C installation & repair, Air conditioning

  taha botan
3 months ago
It is a ripoff place. Please don t try and go to them to fix your car. Plus the staff are only friendly so they can rip you off on the other hand. I had some issues with my car. They asked for too much money. They overcharge customers way too much. So I didn t fix my car at their shop. I went somewhere else and fixed the issues with half the cost.

  Deanna Del Rio
2 years ago
I had a great experience with Paul's Auto. They literally saved the day for me, and went the extra mile to make sure.my Mini Cooper was repaired & paid for by the warranty company just a day before the warranty was set to expire...a repair I had been trying to get done for over 6 weeks by Pep Boys, who gave me nothing but the run around. Every person I dealt with at Paul's Auto was friendly, professional and helpful. I never felt taken advantage of, and I got the distinct impression they operate with high integrity. I wouldn't hesitate to recommend them to all my friends and family.

  Lynda Enrico
10 months ago
This was my first time at Paul's Auto Service... I was referred by a good friend. Did not disappoint.... In a world where there are hard to find places that are honest and affordable, I was more than ecstatic with Paul's Auto Service and in particular, John. He was very friendly when I walked in, very knowledgeable, and when I received the call on what was wrong with my car, the quote was cheaper than I thought. They have not only earned mine, but my husband's business from now on. Thank you!Services: Brakes, HVAC duct & vent cleaning

  Brian
a month ago
If you don t know anything about cars you WILL get ripped off. Be aware.

  C Bunchu Garcia
10 months ago
I've been taking my car to Paul's Auto for many years now, I don't trust no other mechanics to work on vehicle. These guys are great. They are honest and friendly people.I've been going here for over 10yrs +. A friend referred Paul to me personally. I've never had a problem with their work. From what I've always noticed they are a 3 man crew, sometimes 2. THIS IS A TRUST WORTHY AUTO SHOP.Service: Oil change

  Martin cD
2 years ago
Wow! Great service. We were traveling from Oregon to Baja when we noticed a clunking in the rear end over bumps, ruts, and potholes in the road. We knew we needed to get it looked at soon as we got to Vegas. Paul's had good reviews for being thorough and honest. They weren't wrong! They were able to see it in the morning, diagnosed a broken shock mount, and had us back on the road before the end of the day! Very reasonably priced! Thank you Paul's you saved our vacation plans. I highly recommend Paul's for your next repair.Service: Steering & suspension repair

  Lonnie Billoups
a year ago
Great customer service! Special thanks to John. Down to earth individual who takes pride in what kind of work their shop delivers!! I highly recommend Paul s Auto Service to anyone who is looking for quality work done in a timely matter..

  Ashley Derosier
5 years ago
Honest, reliable and kind mechanicsI have had two different jobs done on my car from John and the crew at Paul's Auto. They have been very courteous, honest and reliable. I don't feel like I am being taken advantage of (so many others have tried this!) instead I feel like someone who is a valued client of their business. I appreciate the straight answers and sound advice that has been given to me. I drive 45 minutes each way just to get my car repairs done at this shop. I can't recommend it enough.

  Babargreen
3 years ago
You guys are the BEST!I'm an old lady who drives a very old car. I can drop my car off and tell John do what needs to be done and that's just what happens. I know other businesses have taken advantage of me and I rather expect that as I know little about cars. Paul's Auto I trust. They have taken such good care of me and my car over the years. I wouldn't consider going to anyone else. They care about their customers and it shows. Thank you Paul's Auto!

  Lynn Matthews
a week ago
Needed a part replaced... didn't take long. Friendly people.

  Macie Heine
a year ago
John helped us figure out what was going on with our vehicle in a stressful time while traveling through town. They were able to fix our vehicle and get us back on the road the same day. Super friendly and helpful!Service: Auto maintenanceService: Auto maintenance

  Jerold Koch
a year ago
Shoddy work. Took my car to Paul's to have the water pump replaced. A two-hour job turned into an all-day event. They never called when they were done, I just happened to show up. Paul called me the next day, and claimed he threw in an oil change. I check my oil level, (which I knew was high) and nothing had changed, it was still high. In other words, the guy Lied! That was two months ago. I took my car to another shop to have more work done; and they informed me that my water pump was leaking and needed to be "replaced." Two water pumps in two months.

  BM Twinz
2 years ago
Spoke with John and Michelle during the time I was having my car serviced. Very professional very nice people! Not to mention very fast service, had my car towed there Tuesday night right before they closed and it was ready for me to pick up by Wednesday afternoon. Haven t been in Vegas long but I think I found my new car shop.

  Karen Wilkens
7 years ago
Paul's offers great service at reasonable rates. Not only will they tell you what the problem is they will show you. I have needed to have my car worked on twice and received wonderful assistance which was a relief after having a bad mechanic experience shortly before in Las Vegas. I plan to continue having all of my automotive work done here in the future.

  Jeff Phillips
a year ago
I took my car into service with Paul multiple times and I really trusted them and then yesterday I took my car for service and they stole my $400 Versace shades do not use them!! They also stole $3.00 in quarters from my coin tray!! Wow really John!! they are thieves and liarsService: General repairs & maintenanceService: General repairs & maintenance

  BOB OSO
a year ago
HANDS DOWN THE BEST AND HONEST SPOT IN VEGAS TO GET YOUR CAR SERVICED.JOHN,PAUL,NEWBIE,AND ESPECIALLY MICHELLE.THEYVE BEEN REPAIRING ALL MY VEHICLES SINCE I MOVED TO LAS VEGAS IN 2014..

  Eliza Thrasher
3 years ago
Paul s did a engine and transmission replacement on my Dodge Caravan through my warranty. They were communicative through the whole process, got my car fixed and it is A-1 shape, John was so helpful with any questions and concerns. I will definitely recommend their service to all.

  Christopher Logan
2 years ago
Honesty is hard to find in Vegas. These people are about as honest as they come. They were my go to before I even got my truck there. Michelle was so nice and when we got to discussing the problem I was hooked.Service: BrakesService: Brakes

  Evan Jones
6 years ago
Half way through our cross country road trip I pulled up at Paul's without notice for an oil change. Great service and no wait - we had a huge bike rack on the van and they took care to hoist it without bumping them. Really friendly team!

  Etevise Togiola
2 years ago
John is awesome! Took my Honda to get ac fixed they took great care of me, very informative also bargain shopped for parts needed for repair. This is my one stop shop now! Thank you John and his awesome team!

  Sonny Chismark
7 years ago
I'm in a touring band that plays every night. Our van was too messed up to get us to LA from Vegas and we had to leave the next morning. Went to Paul's early in the morning, they took in our van right away and found the problem and fixed it ASAP. The problem was not a simple one as I know a bit about cars. The mechanic was an awesome dude. We were able to make it to LA by that night and it was a godsend. Not sure if we got price scammed but the fix wasn't too much so I don't think so. Would recommend and would go back if we ever had to.

  Shannon Davis
2 years ago
As a woman, Im pretty used to getting priced extremely high prices for maintenance work that needs to be done on my vehicle. Especially, when I tell a shop that I drive a 2011 Acura MDX, man if only you can see the look on some of these people's faces, you would swear they hit a gold mine or something. Well, I had originally stopped at the auto shop across the way from Paul's. I told them what I would like looked at, possibly fixed and immediately I was told I couldn't be helped unless I paid $150. I seen Paul's shop and walked right on over. I asked a gentleman that I seen working in the bay, could he help me. He assisted me right away! Before this guy even asked me what car I drive, 1st thing he said was "HOW can he help me?" I told him what I would like to have checked and he said "Yes, they can help, It would be $25.00." (For what I want looked at) He then said "Where's the car, what car is it?" And IMMEDIATELY assisted me. IMMEDIATELY got to work! I cried so hard man! Cried my 18week pregnant self in gratefulness, yep, right in the front office, TRULY thanking him for this blessing, thanking him for his professionalism, and overall just thanking him for not tryna get over on me and being able to help. I just asked the gentleman what is his name, and he said Paul! Lord! The OWNER HIMSELF helped me?!! I am EXTREMELY happy with his service, VERY grateful and again I can't stress how much of a life saver he truly is. Thank you so much Paul! Trust me, I'll be back!Service: Oil change

  Mike McGivern
4 years ago
These guys are awesome. Took my Jeep into them with a vibration in the drive train. They went a lot of trouble to identify the problem. They narrowed it down to a couple of possibilities but could not be absolutely certain about the cause. Rather than commit to expense that might not resolve the issue they recommended a number of options. Despite all their time trouble and advise they would not take any consideration for their time.Paul and Jon are great, honest down to earth guys and I would highly recommend them

  Angel Alvarez
2 years ago
John wright and his crew of mancanics are great! They work fast and get the job done! No bull shh! ..great service ! Everything done on time at great prices!! My new Crew !" ..the only people I trust in Vegas! Thanks John!!

  Francisco Sanchez
4 years ago
Ive taken 4 of my vehicles to JOHN @ PAULS AUTO SERVICES and have NEVER been disspaointed in their work.They keep me up to date on everything and always looking for great prices on foreign (EXPENSIVE) parts. 6/5

  Kim Ryan
4 years ago
I had a vehicle inspection recently and from my limited experience, I can tell you this shop seems honest and competent, and they have fair pricing. Based on their report, I am having my brakes serviced there next week, and I'll update my review once I've had actual work performed.