MINI of Las Vegas Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Samantha Simpson
a month ago
From the moment I stepped into MINI of Las Vegas, I knew I was in for a top-notch experience. The staff greeted me with warmth and professionalism, setting the stage for the exceptional service that followed.When it came to my warranty repairs, MINI of Las Vegas demonstrated unparalleled expertise and efficiency. Their knowledgeable technicians worked meticulously to ensure every issue was addressed, and my car was returned to me in impeccable condition.But what truly sets MINI of Las Vegas apart is their commitment to customer satisfaction. They treated me with the utmost respect and went above and beyond to accommodate my needs. The communication was clear and consistent, keeping me informed every step of the way.I can't recommend MINI of Las Vegas enough. They've earned a loyal customer in me through their outstanding service and genuine care. If you're looking for a dealership that values you and your vehicle, look no further than MINI of Las Vegas!

  Paul Margolies
2 months ago
5 Stars for Mini of Las Vegas! Easy to schedule a same day appointment online. My service advisor Ernesto, listened carefully to my needs and had my Mini thoroughly checked out and back to me in record time with all repairs completed.

  Nicole Vecerina
a week ago
Took my car in to have the battery changed. Had an appointment for 9:30am. Sat in the lobby for 2 hours and my car wasn't even looked at yet. Ernesto sarcastically informed me that there were people in front of me and when I asked if they had a shuttle to take me home, which I was told they did when I made the appointment, he said yeah its called Uber. After asking several times, I was quoted $500 for the battery. Would have been nice to know that 2 hours prior. I said I would go elsewhere as that was too much. He sarcastically said I didnt understand the way the car's computer worked and would be back. Treated me like I was an idiot. I purchased a battery for 200 at autozone, a computer program to reset the computer component for 25 on Amazon and did it myself. Half the price, no attitude or hours of waiting at the service center. I may have stayed if I wasn't treated so poorly. Can't wait to trade this lease back.

  Marlene Peacock
a month ago
Great up-front pricing, amazing service, Dawn is awesome! Car was done on time and texted with updates and readiness. The service just keeps getting better and better. Been going to them since 2013 with all the Mini's I've owned through the years and will continue to in the future. They offer me and my car first class service.

  Delfin Aguilar
2 months ago
Service advisor Dawn was very assistive @ kept me informed of what his technician performed in the process. I am very much pleased the way Mini of Las Vegas treat their customers with utmost respect, diligence and honesty.

  Curtis Dennis
a month ago
I have been a customer since 2016 with my 2007 mini cooper s . I had a lot of work done on my car at this location . I have had mixed feelings about returning to this location . I had a few negative experiences. For example I was told that my window regulator was bad and motor was burned out . After I assured to service advisor it was working fine when it engaged . After I paid for a new regulator and motor he tells me it could be the FRM . My window still doesn t work to this day . In my opinion if you want to trust your service advisor here , as for Dawn . She is awesome she doesn t try to push me into something that is not necessary. I had written off mini service, this was a place I would never return to voluntarily.i was always worried they would tell me something like my blinker fluid was old , or my manual transmission needed some new ATF . But since dealing with Dawn I can t imagine getting better treatment anywhere else . I have caught other service advisors trying to sell me on unnecessary services. They act as if I don t have some kind of clue as to what is going on with my car . Dawn gave me a list of all my issues and let me pick what to fix without added pressure .. thanks Dawn.

  Jozef Burjoss
2 months ago
Dawn really goes above and beyond when providing assistance during the repair process. The staff does an excellent job and have to give a separate five stars for the team at MINI of Las Vegas! I highly recommend this location to anyone looking for excellent repair work with service to match.

  ANTHONY
2 months ago
I left my Mini at the service area for a scheduled maintenance. My service advisor Dawn set me up with a ride so I was able to meet with my client.Very helpful and courteous service. Thanks!

  Sandy Smith
3 months ago
Just had my MINI electric serviced at MINI Las Vegas. Service Department is superb as I had an appointment and was expected. The service was routine and my baby was returned to me by Dawn in the Service Dept, she s the best.

  Jaime Moses
10 months ago
I brought my Mini in for service and to get it driveable again. Sean Bahr was the most helpful service advisor that has ever helped me and that's not just at mini but any dealership. He did everything he could to help me get my car back on the road. He was very consistent with with updates and keeping me in the loop. I know this is the only Mini in town but I have used other Mini dealers in other states and this one has been the best.

  N Grajeda
a month ago
Friendly and helpful service. Answered all of my questions in great detail and guided me through the process with ease. Ernesto was great to work with.

  Stan Walkowski
2 months ago
Great service advisor Dawn. Worked hard to get repairs covered by third-party insurance.

  Germaine Wadeborn
2 months ago
Dawn was wonderful. Everything went smoothly and on schedule. She is very professional and makes sure you are satisfied with the service

  Pamela Folle
3 months ago
Good service. Job done right. Fair prices. Great staff. Only place I will take my Mini Cooper to when it needs service!

  Dori Sampson
2 months ago
Absolutely love Dawn at MINI.. She makes having your car serviced easy!

  Kevin Mounts
2 months ago
Service advisor Dawn Trail is a gem. Her dedication to the customer service side is what keeps me coming back.

  Ashley Kelley
a month ago
Dawn is the best and always takes great care of me! Wouldn t go to anyone else.

  Charlene Letchford
2 months ago
Mini LV service staff were so pleasant and accommodating it was refreshing to be treated that way all around

  mavrick culp
a week ago
They did good work on my mini and it runs great now :)

  Marguerite LoPresti
a month ago
Dawn is knowledgeable, professional and makes one feel like a VIP !

  Evelyn Johnson
a month ago
Great experience at the service center service advisor dawn is the best.

  Grace Turano
4 weeks ago
Went in for free oil change. Technicians were great

  Pina Brinkman
a year ago
They are professional, very on site. I would of liked a video of what they did. They do that at Irvine Mini. They show what they have done. I feel. They did a good job . However , no cars to use while your car is in the shop. Not ok for a huge city as Las Vegas. This means I need to drive 6 hours to Laguna to get it done. It s a shame

  Ms. Ray Lynn
2 years ago
Awesome group of people. Dawn" helped me and she was fast, friendly and very professional. I love being apart of the MINI family...

  Large Vision Property Mangement
a month ago
Through staff was very friendly, knowledgeable and helpful during this process.

  Floyd Patten
2 years ago
I would recommend them to anyone that owns a mini, their very good in what they do, and service was outstanding, I only had one issue with them, taking so long 8 days , but that wasnt all their fault, inspection on vehicle took 4-5 days. Thank you Mini of Las Vegas Service Center for a job well done

  Nycole Elliott
2 years ago
Great service every time I take my car in for routine service. Dawn was amazing and explained everything every step of the way. She answered all of my questions and put me at ease with the service. Top quality service department!!!!

  SJ C
a month ago
Ernesto was very professional and accommodating.

  Kayla Wiessner
3 months ago
Love my mini and the service I get here

  Letita Hall
2 years ago
I came for an annual mini-check-up. So as I walked the dealership parking lot. Hmm through let me get an appraisal approval on my car. The first one for 17,000 the mini one came to 16, 381.61 now I may upgrade the mini without money down how phenomenal is this