Meineke Car Care Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Art McConneha
10 months ago
My air conditioning wasn t working properly so I took my car in. River performed the intake of my information and it was a wonderful experience. It only took a couple hours to perform a check off the system and repair it! The shop is very clean, the personnel is very professional and the work seems very reliable and the prices are fair.

  Craig Cole
2 months ago
This company Meineke Car Care Center is very reliable and trustworthy. I have taken vehicles there for the last 7yrs . They are upfront about the work they do. If they find something I was not aware of they bring it to my attention. Pricing is very reasonable.I would highly recommend Meineke Car Care Center for any work you would need on your car

  Rita Levy
3 months ago
Love how they send actual pictures of the work that needs to be done!Very nice staff and fixed everything very quickly! Also spoke to my dad who lives in NY on the phone for 15 mins.Even offered to drive me home to get cash when my card was being funny (eventually got it to work)!Would def go back and highly recommend the lake mead location!

  Brandie Kaaekuahiwi
5 months ago
I ve been a faithful customer for over five years. Tony and his crew are amazing and very very honest. I smelled gas in my car. I brought it and dropped it off. Tony called me back and said nothing is wrong with the car. While pumping gas I went a few clicks over. It had spilled out. My cars are older in years only. Thanks to Tony and the group I feel very safe. There amazing thanks guys! See you next time . Brandie K.

  David Wilson
6 months ago
These guys are awesome! The last 2 days have been hell for me and my car and Mark really made me feel at ease. He and the mechanics really try to make you comfortable with the repairs they make. They are honest and very trustworthy. I needed a new fuel pump, fuel filter, fuel injectors cleaned and new spark plugs. They were able to get my car back up and running. They also do not try to sell you things you don't really need. I will be taking my car to them from now on. I'm extremely grateful for their understanding hearts and their kind disposition. If you need an oil change, minor repairs, or even major repairs, go see Mark at Meineke on West Lake Mead. Thry will get you back on the road and not rip a hole through your pockets. Thanks to River, who was my initial contact. He's a very nice young man and was happy to have my business. Thanks again guys!David WilsonServices: Auto engine diagnostic, Engine repair

  Angela English
4 months ago
I made an appointment days ago for 10:30 this morning. I even received a text reminder. I show up a few minutes early only to be told that the lube guy just went to lunch and I shouldn't have just made the appointment. I told him I made it days ago. He said he couldn't take his guy off lunch which I understand but check for appointments first...seriously! So I would have to wait for him to finish lunch then the oil change. I made the appointment so I didn't have to wait so long. I won't be returning! Oh, and not even an "I'm sorry "...horrible customer service!

  Tom Gaylo
3 months ago
I like the people at Meineke, they are very attentive to your needs and do a thorough job repairing my car. It's now running very good. I'm a satisfied customer.Service: ExhaustService: Exhaust

  Violet Owara
2 months ago
I appreciated the immediate service Denny offerred me. Being new to the area, didn't know where to go for immediate service. Denny was very professional and was attentive to my questions. Replaced my windshield wiper for me, which suddenly broke during heavy rain. Drove in to Meineke for help. I now have a go to place near me for automotive service. Thanks Denny!Leilani

  Tiffani Lynch
8 months ago
Came in for an oil change and they let me know I had a few important issues that needed to be addressed that had been mentioned to me previously, but still had time before I had to fix them. They explained what each one was and what once was something I could delay, now was something that needed to be addressed. I'm grateful the gentleman helped me to understand each issue and the customer service and kindness was exceptional! These guy are very professional with a personal touch. I am thankful my car issues have been fixed and that stress is off my shoulders! I will definitely be back and direct others to them as well. This is a trustworthy place! Praise God for good service and caring people.Services: General repairs & maintenance, Auto maintenance, Battery, Oil change

  Peter Dance
a month ago
My local Meineke Center at Buffalo & Lake Mead in Las Vegas keeps my 13 year old car running in top shape. Excellent service, great people, and good prices. Recommended!

  royanne liberti
3 months ago
Thank you Mark for your kindness and honesty. You took your time and explained everything to me and got my car up and running in the time frame you promised. Your shop will now be my go to for repairs. Thank you bless you!

  Carrigton Taylor
a year ago
Brought my car in to have the rear brakes serviced, after picking my car up I noticed a service light but figured one of my tires may be low. As I continued to drive I received an alert that my wheel tire pressure sensor was missing. Nothing was wrong with my sensors or tires so I assumed maybe they forgot to put it back in my tire or maybe damaged it. So I called down spoke to Bill the manager. They were completely rude and said they never touched my tires and furthermore I couldn t prove they broke it and that no one was going to fix it. I spent $3010 fixing my rear brakes with them. This is not the service or professionalism I would expect after spending so much so be aware if you choose to allow them to work on your vehicle.Service: Brakes

  Chris DeVore
6 months ago
I was the only person at this location for the entire hour and a half that I was there. I got a bad feeling from the staff after they told me things were wrong with my vehicle. This was the first oil change that we had received since getting a lot of work done to the car, and the recommendations they were making did not seem right.We took our car to Nissan(manufacturer) to be inspected by their Master Mechanic and they did not find the same issues that Meineke did, in fact, they said the car looked fine(besides issues that we already knew existed). I had them double check things like the radiator and brakes that Meineke had told me had issues, and again the master Nissan mechanics did not find any issues.Either the master mechanics at the manufacturer dealership for this car don't know anything about Nissans, or the people at Meineke were straight up lying to me. I'm still concerned that they may have sabotaged my car in a subtle or undetectable way that will create an issue over time. I legitimately worry about this now that I know that they were lying about the issues to begin with.When I find out someone is lying, it creates a whole new layer of concern. I'm going to make sure that I tell as many people as possible about my experience, and not just the location that I went to, but Meineke overall I hold responsible for dishonest business practices.

  Art Miles
5 months ago
Again, another great experience with Tony and his group. I just bought a used car from a dealership and I immediately took it up to Tony and the crew to have them check it out . Turned out that I had a bad left front axle that was leaking grease for sometime so I got to take it back to the dealership and they fixed it would save me well over $500. This location really looks out for their customers.

  Derek Taylor
2 months ago
Mark made everything go smoothly. Very professional and thorough and this is the place. I will take my car to when it needs service every time.

  Alex Shpirt
a month ago
We are so lucky to have this business not far from our house.They always trying so hard to help us with all our car's problems.Thank you guys so much.We appreciate everything you ve done for us.Alex and Maria

  Nadine Bloodsaw
5 months ago
Service representative was courteous and friendly. My car was checked in a very reasonable amount of time. The repair time was about an hour and a half. Very pleased with service and cost of repairs.Service: Auto brake replacementService: Auto brake replacement

  Kimber Chase
6 months ago
The guys at the Lake Mead Blvd location were all really great. Very friendly and very professional. I was in and out of there surprisingly fast.I ll definitely be returning for future oil changes and maintenance.Service: Oil change

  Barbara Simon
6 months ago
This is a very respectful and professional team. They truly have a concern for their customers... this is the only auto service I can trust with my car and trust regarding the cost and discounts for repairs. The crew gets an A++: service completed and checked in on appointment time. Good job, excellent customer service from a senior citizen

  Sara L
8 months ago
I recently had an encounter with this establishment that regrettably left me feeling frustrated and disappointed. I initially scheduled an appointment online for an oil change for my specific car model and year. To ensure everything was in order, I followed up with a phone call to validate their ability to service my vehicle. The individual I spoke with confirmed they could indeed handle the job.However, the experience took a turn for the worse on the day of the appointment. Despite there seeming to be no cars in the service queue, I was informed they didn't have time to attend to my vehicle and asked to return early the following business day.Upon returning the next day, I was met with a surprising revelation. I was told, somewhat shockingly, that they don't actually perform oil changes on my specific car model. This could have been communicated to me during the three separate opportunities they had: when I scheduled the appointment online and provided my car's make and model, during my confirmation call, or even when I was turned away the first day.Unfortunately, this experience has left a sour taste in my mouth, and I find it hard to recommend this place to others. The whole ordeal was far from the standard I expect when entrusting my vehicle s care to professionals.

  Claire Katz
4 months ago
The customer service here is superb! They are honest, helpful, understanding, kind with great customer service. It s hard to find all those qualities in anything anymore!

  Mark M.
3 months ago
Thank you guys very much! Got 2nd opinion here and saved us from getting unnecessary brake replacement. Really appreciate the honesty and thorough inspection.

  Cathy Durant
a month ago
Went in for an oil change and came out with loud rattle under the hood! They just shrugged it off and gave me a list of repairs needed.

  James Lester
7 months ago
Tried to get an oil change and was told to make an appointment. Made an appointment and showed up at the scheduled time and was told it would take at least 2 hours for the service. When I inquired about the time they said that an appointment isn t an appointment but it s a place in line. They also said that if they have a job that costs more money then that will be the priority first. I told them that another car isn t my concern and that there was a reason I made an appointment and that it should be honored. I was then told by the rude and aggressive employee that they would not service my vehicle. If you want to deal with rude people that have no respect for a customer than this is the shop for you. The employee stated several times that this is not a jiffy lube maybe he could learn something from them

  Brandon Lyles
5 months ago
Staff was informative, they communicated effectively, friendly and got my car too me same day. After a pretty horrible experience at another shop this was a breath of fresh air.

  Natalie F
8 months ago
I came in after a storm with flooding in the Vegas area. I m new to Las Vegas and didn t know where to turn when I discovered this plastic sheeting wrapped around my front axle. River was so great about being enthusiastic to help me have my Honda CRV put up on the rack to see what was going on. Come to find out my boot was compromised and needed replacing. He was able to find the part and get the repairs done the same day!! I really felt my concerns were met both by River and the manager Mark at the Lake Mead location. Thank you for the professional help!! Great service and fast

  Tina Zachea
a month ago
Great experience! Highly recommend! I have had several repairs and I am very satisfied. No problems and car is running great!Service: General repairs & maintenanceService: General repairs & maintenance

  Kathy Hicks
a week ago
I brought my car in for what I thought was a braking problem. They were honest enough to do a diagnostic check on entire car. The brakes are fine, but gave me a list of items that I need to pay attention to for future appts. They are very honest at this Meineke, I will forever be bringing my car here for service. It is rare to find this kind of honesty and good service.Service: Vehicle Inspection

  Andrew E.
11 months ago
I was visiting Vegas this week and my AC went out. I had done some normal trouble shooting and knew this was more than just a freon top off. It was an expensive repair as AC replacement tends to be. However when doing my research after the fact I feel they treated me fairly even knowing I was desperate for service. I ll be driving the car cross country this week. That will be the real test. I felt they were timely and honest. Thank you for that.Service: Air conditioning

  J M
6 months ago
Got my oil changed. They honored my appointment, were courteous and professional. What I liked the most is that they didn't try to sell me anything. They provided a diagnostic report which I can read.Update: Got my oil changed again after going to another place in between. Same great service and good price. Would recommend and will go back for the next one.Service: Oil change