Kaizen Collision Center - Las Vegas West

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Megan
5 months ago
I was in a hit and run that cosmetically damaged my rear bumper on my Forester. While it didn't affect any major parts, the bumper was still ready to peel off and it barely snapped back in place. My insurance sent me here and I'm so happy they did. The staff got me taken care of within a week (sooner than originally estimated). The repair was flawless and the process was simple and easy. I'll be recommending them to everyone!

  Suzanne Aos
6 days ago
Mike was amazing, he was able to get me in super fast, got my part ordered, and my car was finished the same day. My car was returned like brand new was clean. The windows were even clean. I wouldn t hesitate to use them again or refer them to anyone I know that would need, their car repaired. And the front desk was amazing too. She was the first one. I talked to when I called to set up an appointment. Previous to coming to Kaizen I went to a competitor down the street and their quote was $900 more just to get my car in and it would ve taken up to two weeks. If I could give you 10 stars, I would thank you so much.

  Rick Garcia
a month ago
Findlay Chevrolet does not have their own shop. This is their go to shop.. We dropped our 2020 Traverse there on Valentine's Day. They will have it as long as they like 2 weeks or more.. You would expect a dealership to have a bodyshop & do top of the line work so our expectations are running high.. I will be back when the job is complete.

  Sheryl Smart
3 months ago
From the moment I called to make an appointment vivianna was so helpful and nice, then Mike took over explaining every step and keeping me informed throughout the whole process right up to when he returned my car beautiful.Best experiences ever regarding quality of work and customer service.

  Ramzi Aquino
8 months ago
Before and after . Thank you so much to Patrick, and his team at Kaizen Collision center! They turned our nightmare into a quick and easy process. Our 4Runner is back, and better than ever! There is no better facility than Kaizen in the valley to handle your collision repair needs Services: Steering & suspension repair, Painting, Electrical, Body & TrimServices: Steering & suspension repair, Painting, Electrical, Body & Trim

  Gera Martinez
7 months ago
Over-priced. I took my car for a free estimate and they tried to charge me almost 7 thousand bucks to fix it . Just to replace the front bumper paint it, lights and some details. The body - structure was ok. Skyrocket. I found another place where they changed me 1500 bucks. My car looked terrific.

  Marquis Keaton
9 months ago
They did a great job repainting my car. The end result was good except for the reassembly. A side door mold was missing, my tire flaps were gone, and I had to come back to put them on. Worst of all one of the mechanics uninstalled and stole my Viper car alarm and the owner was less than willing to help me find out what happenedP.S. I had multple conversations with the owner and there was no resolution. And neither were the police

  Treasure Tours of Nevada
8 months ago
UNBELIVABLE! Its better you stay away!Kaizen Collision Center & Auto Body Shop tows my damaged accidented car and hold it for 12 days without any update or repair. I asked what s going on and the answer was: We have transferred this vehicle to another Kaizen Body Shop. We are no more responsible.The other Auto body shop told me, that no repair has been done yet and they don't know when it will start.Result: after 12 days the car has been returned to me without any repair or written statement.Kaizen Collision Center & Auto Body Shop didn t response to e-mails anymore.Addendum to response from Kaizen Collission:1. Interested that you respond to a 1 star rating from me. No response to e-mail or direct contact. Shame on you!2. Kaizen Collision did not tow my vehicle until the insurance company issued a certificate of coverage. You have a car in repair and nothing happened for 12 days! This situation is outrageous3. You writing her: We hope you give us another shot in the future.. My answer: You see me never again!

  Jose DeArcos
5 months ago
Very satisfied with service, excellent employees. Keep up the great work.

  Amanda Ford
2 years ago
Every person I spoke with was friendly, professional, and extremely helpful. They made something as stressful as a car accident so much easier and gave me a very clear picture of what to expect. I was updated consistently and was never left wondering what was going on with my vehicle. Everyone was amazing, but Branden in particular took great care of me and is an absolute asset to this team! Trust me, this is where you want work on your vehicle done!Services: Painting, Body & Trim

  alan saleh
a month ago
The best body shop

  Philip Garibaldi
2 years ago
I needed my rear bumper repaired and was handled quickly after walking in the door. Kurtis, made sure I was taken care of and after picking up my car, I was shocked to see it was detailed inside and out complimentary. 100% recommend this shop, very honest and professional customer service.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Mason Scott
3 years ago
Certified did awesome work on my car and were very patient with me. When an incident outside of their control caused further damage they fixed the issue and made me whole before I was even aware of the event. They were honest and upfront, would definitely recommend. Major thanks and appreciation to Shelby, Santana, Victoria, and the owner!Services: Tires, Steering & suspension repair, Body & Trim, Brakes

  Bill Gardner
2 years ago
Certified was a "preferred shop" by my insurance company. I've had two episodes of road rash hitting my car on freeways, and one recent parking lot hit and run, so I've used Certified now for the third time. Excellent work by Kurtis and his crew. Their work looks great. They told me it would take about three days....it took two. Nice! Car was washed when work was completed, and a paper floor mat on the drivers side to keep it looking almost showroom new. Insurance matters, rental car loaner, and shuttle ride to Enterprise all handled by Certified. Nice work! Couldn't ask for more.Services: Painting, Body & Trim

  John Macari
2 months ago
As a business they need to go over their pricing to the customer before they start the job.

  Lynne Eichenfield
2 years ago
Thank you Certified Auto Body for fixing the damage to my passenger side door. It looks like nothing ever happened! I also appreciate how the car was washed and small blemishes buffed out. The text message updates were great too. I hope I won't need your services again but it's nice knowing that you're there if I do.Service: Body & TrimService: Body & Trim

  Edwin Benavente
a year ago
Good work, but poor customer service skills. After waiting for 2 months, they pre-ordered the parts but didn't advise me the parts were lost or "misdelivered" until we showed up for our appointment.This caused another week of waiting and the communication skills were very substandard.

  Janice Hill
4 months ago
It was a job well done and I was very satisfied.

  Claire White
5 years ago
They did great work! I was rear-ended and had that covered by the other guy's insurance. Met Life recommended this place. I decided to go ahead and fix some other body damage I'd had on the car for a year, and they gave me an excellent cash price ($200-500 lower than other estimates I received around town.) Work was done quickly and they were super communicative. Great experience!

  Kel Rykien
2 years ago
They did a great job fixing my lift gate and side mirror. The paint match was excellent and the only issue is that Subaru kept sending the wrong mirror glass. They sent stalk instead of the custom glass...

  Tami k
2 years ago
I had numerous surface scratchers across my passenger door that was caused by someone's metal button on their jeans. I went into Certified Auto Body Center to get an estimate to remove these scratches. I had never been there before, and I was amazed how pristine, clean, and professional this business was. Shelby was the gentleman that came out to give me an estimate. Instead of an estimate, Shelby grabbed a handheld buffer, and removed the scratches from my door within 2 minutes. He is the sweetest man ever! His small act of kindness, completely changed my day. Now that is great customer service and that will be the only business I will return to should I need any further auto body work!! I had nothing but good vibes from the moment I walked into their office.

  Tev Coleman
9 months ago
My repair took a month when I was quoted 2 weeks! The finished product did look nice though.

  Jay Wolford
3 years ago
Kurtis , Shelby and Speedy will treat you like family! They are some of the best trained professionals in the collision repair industry. You can trust them to negotiate the best repair for your automobile hands down. They have integrity and want you to be happy with any repair they perform. Nice people to work with. Always fair and looking out for their customers best interest.

  Colleen Flynn Deane
a year ago
EXCELLENT COURTEOUS COMMUNICATON THROUGH THE PROCESS. SINCERE CUSTOMER SERVICE WITH FOLLOW UPS THEY ARE INTO TAKING CARE OF BUSINESS AND BEING ON TASK. VERY PLEASED WITH MY BODY WORK AND THE ENTIRE REPAIR GIVEN TO MY SUV NEW VEHICLE; LIVED HERE IN NV FOR OVER 40 YEARS, AND HIGHLY RECOMMEND THIS AUTOBODY.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Ken Martin
3 years ago
I have done business with Certified Auto Body on several occasions when we have had fender-benders. Curtis and crew are amazing in their response. Their work is first class (sometimes even better than factory original), and their service is on-time and as agreed.

  Karen Luna
3 years ago
Just got my car repaired at Certified Auto Body after a fender bender. I didn't think they would be able match the paint on my older, but beloved car. Boy, was I wrong! My car looks perfect and you would never know it had been dinged up at all. They handled all the insurance approvals and kept us informed on the status as they went along. Thanks Kurtis and the team at Certified Auto Body.

  Norman Solomon
7 years ago
I have used Certified Auto Body Center a few times in the last 3 years, and i have been happy with all of the results and customer service. They know what can be done and how long and they are not afraid to go to dealer to get specialized items completed which can not be done in house at a certified level. This thinking makes me feel that they are a true company for the client and not always for their pocket book. Would recommend them anything needed..

  Bernay55
3 years ago
Took my car n for an estimate on the hood as a cardboard box hit my car while I was driving leaving terrible mArks. I expected to have an insurance claim with $500 deductible but the wonderful guy named Speedie said let me take your car in the back and in less then 10 minutes he had made the marks disappear . No charge. Wonderful. He could have charged me but he was so gracious.As a senior I was totally Greatful. Now that's customer service at its best

  dennis yip
a year ago
AGAINMY NEIGHBOR TOOK THEIR CAR IN FOR REPAIRONLY 4 OUT OF THE 20 PLASTIC CLIP WAS PUT BACK AFTER THE REPAIR AND THE PAN IS JUST HANGING ON AND FLAPINGWHAT A JOB!!!HI THIS IS TO THE OWNER AND ALL THE CUSTOMERSI HAD BODY WORK DONE THERE TWO MONTHS AGOIF YOU WANT TO TREAT LIKE A CUSTOMER, DO NOT COME HERETHE BODYWORK IS GOODSERVICE ADVISOR SHELBY BROWN IS VERY BADTHIS IS THE EXACT WORD HE USE, YOU COULD TAKE YOUR BUSSINESS SOME WHERE ELSE, JUST BECAUSE I HAVE QUESTIONSWE ALL UNDERSTAND THERE ARE BACK UP REPAIR TO WORK ONTWO WEEKS APPOINTMENT FOR ESTIMATE AND THREE MORE FOR THE REPAIR TO START, IF NOT FOR THAT I WOULD HAD JUST DO WHAT HE ADVISORIS THIS AN EMPLOYEE YOU WANT!!!!

  recces pecces
7 months ago
Then shut out the video and Mike Moore. Communicating throughout the process. Is more than just repair for them.