Jack & Sons Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ernesto Muniz
a month ago
Another exceptional result from Jack and Sons. We ve been having our vehicles serviced here for over 10 years. Kenny and his crew are the best and best of all they are fair and honest!! My car was making a noise and I actually took it to the dealer and they told me that they couldn t find anything however it continued to make the clanking noise. Well I took it to Kenny and he found that the dealer had left some bolts that hold the motor mount loose that were not supposed to be loose. He said that it could have been worse if I kept driving it like this. I only take my car to the dealer for oil changes because it s 5 min away. That will be the last time. It is best to stick to who you know and know that they treat you right and are honest even if you have to travel a bit more. Kenny you know we love you guys and thank you so much for all your hard work and your exceptional service. Mayelin and Ernesto

  Tory C
5 months ago
My boyfriend took his 2014 Volkswagen Jetta here, and we got great service. We came in Monday morning close to opening with no appointment, but they were able to see us at a reasonable time and make the initial fix the same day. They did warn us that the piece they replaced needed to be changed in order for them to know if there were any other issues... When my boyfriend came to pick up the car, it still didn't start but they were able to quickly diagnose why and tried to fix the car same day. They needed to get a new part and they told us to come back tomorrow and they'll have it fixed and they did.

  joell matus
5 months ago
Do not choose this automotive repair shop for any service and or repair. We had these guys perform an HVAC air box overhaul on an older 2000s Dodge pickup. Once the repairs were complete we were required to bring back the vehicle three different times for faulty craftsmanship concerns. IE: items left loose, things not properly repaired and items that needed to be replaced again. At the fourth and final time we were informed that the heater core would need to be replaced within 6 months, we were flabbergasted when we found out that we would have to pay the $2,000 to have the dash removed again in 6 months. That seems like something that should have been done when the dash was out. They wouldn't admit fault and did not attempt to work with us to resolve the issue, they merely informed us that they do not replace parts that are not broken. We would never request parts that are not broken to be replaced, rather we would hope, that as professional technicians they would be aware of costs involved with removing the dash again and as a preventative, inform us with "hey, we have the dash out and we would recommend replacing the heater core since the vehicle is over 20 years old and we are able to repair it now since the dash is out.". These are by far, the epitome of shade tree mechanics. They are parts changers. Do not take your vehicle here, you will be taken advantage of, they do not care for the consumer, just out to take your money.

  Josette Karim
a week ago
Honest people. Eddie is always so helpful!

  steven taylor
8 months ago
THEY ARE AWESOME!!! It iS difficult to find a good honest mechanic! THIS IS THE ONE! I recommend Jack and son's to anyone who wants a good reliable but most of all honest mechanic!!!

  Erika Woolbright
2 years ago
It's extremely difficult to find an honest mechanic and I believe this shop is the best! As an example, one of the issues we took our car in for was warm air conditioning. We assumed it needed to be serviced and recharged, guessing that would cost around $150. When we went to pick the car up, they send the air was fine...the problem was that only the driver's vent was kept open. We thought if there is only a driver in the car, closing the other vents was more efficient. That's wrong, all the vents should be kept open for maximum efficiency. I never knew that and I believe any other shop would have opened the vents, told us they serviced it and charged us. Everything else we had done was reasonably priced. We've come here several times and are always treated right. I recommend Jack & Sons to everyone!

  shenelle willies
a week ago
Honest genuine and great service definitely recommend!

  Hita aka Annahita Lessany
6 years ago
I have an import car and needed an shop that not only works on imports but is honest and fair. My brother referred me to Jack & Sons not that long ago and now this is the only place I come to for my oil changes. I am very satisfied with the work they do and even more so with customer server. Eddie is so great definitely feel that southern charm come through in his interactions with you.Thanks for taking great car of my car

  Felix The Great
5 years ago
Got recommend to this auto shop by the next door app by my neighbors.our Honda Civic was have problems with the clutch, that's what I thought. So took it in and they check it out and it was the master and slave cylinder. Dropped it off and it was done early the next morning! And have to say that they are super awesome! Super nice, old fashioned guys. They fix any model of car, classic cars and hot rods! I definitely recommend these guys to anyone! Thanks Jack and son's!

  CaliGirl919 SD
5 years ago
This place was recommended by a friend of a friend upon our move to Vegas and since the first visit we've been going ever since! You know a mechanic is honest when you go to them for an oil change and complete check up on your car (after driving it 1800 miles) and not only do they check it out and drive it they then tell you there is absolutely nothing wrong with it! Didn't even need a tune up! If you're a female and you've ever been ripped off by a mechanic then you know exactly what I mean! They may cost a little more but for me peace of mind is worth it because I know that when they tell me something is wrong IT REALLY IS!

  Leroy Combs
2 years ago
Good old Eddie, Jack's brother and successor... Last Friday when I called him; it was just under $500 to replace the water pump. I had to take it to Sun Auto earlier because it was overheating and, after negotiations, they quoted over $700 for the water pump. So, I called Eddie, hoping he had changed his ways Today, Monday took it in and reminded him of his phone quote. ,Later,he called and said it would be about $1300. I asked how that could be. Eddie said it needed new belts and a new radiator. I told him the belts were replaced about a year ago and to forget about replacing the radiator (as Sun Auto didn't mention a bad radiator) Well, he said the belts had gotten coolant on them. I told him the belts would stay on. The price we finally settled on was $636, a 30% increase from his quote on Friday. For that, Sun, after I called them back, had quoted $700 and never mentioned the radiator. I should have left it there and I would have had it back on Saturday. Definitely finding someone other than Jack's.Used to love this place when Jack and his sons were there. But, Jack brought his brother Eddie in from Texas and, at least for me, things started going downhill. I took my car in a few months ago, because one of the headlights wasn't working. 8 hours later found out it was a fuse and got charged 135 bucks. Yesterday, I took it in for an oil leak. Got a call that it was the rocker arm cover and it would be $1,400. I asked why so expensive and was told he recommended we change some sensors, at the same time, with an upcharge of 200. What else, I asked: well might as well change the.oil for 50 bucks. It seems Eddie always wants to upsell, always at my expense.. I'm not asking him to remove the engine, just change a gasket.My daughter took her car in about 6 months ago for a brake job. Fine, but she got a call that they broke something during the repair and, although they wouldn't charge her for labor, they were charging her for the parts, a couple of hundred bucks. A brake job cost her well over $1,000 and left her without a car for days. She's taken the same car several times because the "check engine" light keeps coming on. She pays to fix it and within a day, the light comes back on. She was told that the sensor was bad; they changed it and the light cam .back onEach visit, she's charged for,but the car doesn't get fixed.I'll probably look for another shop.

  Robby Cole
5 years ago
I moved here to Las Vegas about a year ago and was very nervous to take my truck to a shop to get it fixed. I looked a reviews from many places and one common one I saw from Jack and Sons was their honesty. I took a chance and brought my truck in. I thought I had a lifter tick and was expecting to spend a lot of money. They told me that the cause of the noise was that the bolts that help my exhaust manifold started coming loose. I was expecting them to say I will need a brand new exhaust manifold but they said you only need to just tighten the bolts and you will be good. I'm so happy with my experience with Jack and Sons and will recommend them to anybody.

  Amber s Acrylic Art
4 years ago
Best secret in town! I have been coming here for nearly 10 years. I have gone to other places for oil changes where they tell me I need to replace random things. 9 times out of 10, nothing needs to be done OR if something does, Jack & Sons can do it for much cheaper.Very friendly, trust worthy and efficient

  Adam Bagley
7 years ago
Took my car in for what I assumed was a broken fuel pump. Jack & Sons diagnosed it as a broken fuel pump. They updated me daily on the status of my repair, offering options (such as whether to have their technician spend time diagnosing or have me take my car directly into the dealership), and generally being great at customer service.They did have a part mixup, but it was an honest one; the Ford rep they ordered from suggested a part that ended up not being correct. Took an extra day to resolve but they installed the part and the bill was very reasonable.Overall I recommend these guys. In talking with the owner he asked me how I found out about them and I mentioned their online reviews. He said they don't do any advertising because word of mouth keeps them busy. I believe him.

  Theresa Lehner
2 years ago
These mechanics are honest, responsible & reasonable. They did an assessment on a used car for us, we used when our son bought the car from a Mazda dealership that day. Once again, thank you Jack n Sons Auto Mechanics

  HOLLY MERREN
4 years ago
Oh my goodness, i can not say enough amazing things about this place. They are genuinely honest, friendly and just down right amazing at what they do. If you want honest, good quality work out of a mechanic that is not just trying to make money off of you, go here!!!!! Recommending to everyone!! Thank you eddie and staff for your amazing service!

  Brian Tucker
9 years ago
The clutch on my '97 Tacoma started acting up in Feb. and when I asked around re: honest mechanics, I had two people refer me to Jack & Sons. I called them and was able to take my truck in and have it repaired by the end of the business day. They even had one of their employees drive me home.My clutch began sticking again a couple of days ago, and since I knew it was the same issue, I called them and they told me to drop it by. Again, same day repair service, and there was no charge this time since I'd just been in in February (five months ago). If you're looking for an honest mechanic, this is the place to go. I wouldn't take my vehicle anywhere else as long as I live in Las Vegas.

  Marta Brown
3 years ago
Got an oil change a few months ago and came back to fix my check engine light. Eddie went out of his way to deal with the check engine light and make sure I could pass my smog test. I will definitely be a regular customer at Jack and Sons.

  Justin Conner
3 years ago
These guys are amazing and dare I say have huge hearts. God bless Jack & Sons Automotive and everyone employed there, there's literally no place I would take my car because a mechanic you can actually trust is worth more than his weight in gold. The stars are overflowing more than 5 for sure.

  John Martin
a year ago
Honest and quick! Have been coming here for years, and they've always done me right! Eddie is the MAN. Ask for him. He's a classic, Texas old-timer, but young as hell at heart.

  U F
7 years ago
The owner and his dad are experienced, but their primary mechanics are not. A family member has gone to them for years, but both incompetence and shady business has made me steer people away from them.Some examples are:- Claiming a replaced engine is new when it is not- Breaking the bolts on wheels from severely over-tightening them, making it impossible to simply replace a tire without expensive power tools- Failing to mention obvious issues that would be noticed during previous work so customers would come back- Completely overcharging for simple things such as an oil change or brake pad replacement

  Denise Rosettani
5 months ago
I have been coming g here for over 20 years, Kenny, Eddie and their guys are amazing you won't find quality or honesty anywhere. Thank you guys for taking care of my car.

  John Edwards
8 years ago
Jack & Sons does good work for reasonable fees and stands behind its work. Jack & Sons fixed my air conditioner on my 1995 Toyota T100 for a good price. Air conditioner repairs on vehicles never are inexpensive. When i wrongly thought something was wrong, they spent half a day checking it out and eventually concluded it worked well. The charge: zippo.They also are pleasant people to do business with. I highly recommend the repair shop.John Gordon Edwards.

  James Wood
7 years ago
My harmonic balancer broke on my Jeep. I took it here because it was close by. They told me it would cost $80 for the part, $40 for a belt, & $160 for labor. I had already priced the part at autozone for $40. I didn't need a new belt. Just replaced it recently for $20. I don't know a lot about cars, but I could see that it was an easy fix. I ended up doing it myself for $40 in a half hour. If I could do it in a half hour, not knowing much about cars, then they could have done it in 15-20 min tops. $160 for a quick fix for labor alone? I would have paid close to $300 for this repair if I didn't know better. Don't get your car done here. They will rip you off. I'd rather walk than ever bring my car back here.

  Rudi Volckman
7 years ago
Went there to get my check engine light diagnosed. Left my car with them and got a call a few hours later telling me it's the EVAP vent valve and will be $450 to repair, not sure if that was a good price or not, but it did include $120 for diagnostic!!! I had no idea that they would charge just to run a diagnostic, which you can get done for free almost everywhere else!!!! I would not have taken my car there if I knew. I didn't get the repair done as I didn't feel that I could trust a mechanic charging that much to plug in a device to read a code!! Expensive lesson learned.

  Julie Biondi
5 years ago
I ve been going to Kenny s shop since 2009. Even when I loved out of state I d do my maintenance at J&S.Kenny is a very reliable and HONEST mechanic . I refer lots of people to go there and everyone stick to his shop.Give it a try and Yu won t I anywhere else !

  James Benson
10 years ago
We have taken my car and my husband's car to jack and sons for the last two years. their service has been disappointing to say the least. please be aware if you have aMercedez, do not I REPEAT do not take your car there for any kind of service. it cost me over $3000.00 to fix the negligence of regular "maintenance" that they said was "completed". I am lucky so far that I don't have to replace the engine. they say that they do not have the "calibrating" machine to reset the maintenance engine light warning because they do not have the equipment to reset the car. They are not a certified Mercedez mechanic.

  Matt Woodruff
6 years ago
I just had to replace the front hubs and front CV axles AGAIN on my Mercury Mountaineer. I had Jack N Sons supposedly do this 3 years ago. Can't figure out how they failed so quickly. I decided to do the work myself this time. When pulling the hub off it had purple paint pen marks on it just like the when you buy some thing from Pull-A-Part junk yard. I guess I have to say thanks for at least loosening the bolts for me.

  Jocelyn Maly
10 years ago
I m an expert on art, not automobiles, but I know Kenny and his crack crew will never steer me wrong when it comes to my vehicles. They ve done both big and little fixes for me, and always do so with professionalism and friendly service. Highly recommended!

  Robert Mcandrew
a year ago
They are the best in town hands down. I take 4 of my cars their and never had a problem.