Hyundai Of Las Vegas Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Nicole Ake
a week ago
I usually have positive experiences with the service center and its staff, who are pleasant and informative. However, my recent encounter with MIKE was disappointing. I found him to be condescending, presumptuous, and rude. Despite clearly explaining the issue with my car, he spoke down to me and made assumptions about my ability to pay for the service, which led me to reschedule my appointment. I hope to receive service from someone with better communication skills and respect for customers in the future.

  Derek P
2 months ago
Let me start off with, I know this is just a review, and I know it will not change my situation or change the operations at this location. I leave this review to help someone in the future if they happen upon my review. Hopefully you don't get treated the way I did.I came in for a mix of a check up and two issues on my vehicle. A sound while the car breaks and a check engine light. I recently got new breaks and figured I should have a different location, Hyundai service, to check on them. Came in super nice, said they would do the inspection and get on with things.After 2 hours, which I already knew the inspection would take, I was texted a total repair cost of over 5,000. That's almost 1/4 of the cost of the vehicle when I bought it. They gave me the option and line by line of each item needing repair or replace. On the list was also to completely replace the two parts that were brand new from another location. The ones I mentioned when I arrived saying they were less than 3 months old. Most of the repairs per their log number didn't need to get done until 30k miles from now. When I asked why it was going to cost so much, the response was well you don't have to repair everything. But I do need you to approve in order to repair anything.So I went down everything, checked off everything that wasn't either brand new, or wasn't needed in 30,000 miles. Still costing me over 2K. Got a text later saying that because I didn't repair everything my check engine light would still be on.Picked up my vehicle and the two issues that I came in with weren't repaired, and nothing changed. Not saying they didn't repair anything, but truly since my knowledge of cars is minimal, I can't even really verify.That's to say when I came to the front desk I don't think I was a customer. In fact as someone who's done customer service for nearly 20 years, I can't remember feeling more like an ATM in my life. I was given the standard greeting of hello, followed by "you can pay right here". Put in my credit card in, got my car, and left. No business card, no "I hope to see you again", no formal "if you have problems reach out", just receipt, here are your keys and good bye.I spent over $2,000 and drove away thinking I just wasted 2 days and a lot of money with a check engine light popping back on and screeching from my breaks. The car is only a 2019, 70k miles.So why would I ever go here again?

  Summer Reeves
a week ago
I've been coming to this Hyundai dealership for 12-13 years and bought my last 4 cars from them. I've never had a problem until today. I've had 3 Hyundais in the past and my last car was a used Lexus. I've had no problems with this car and when I first got it they advised me to take it to the Lexus dealership for servicing. The service department there was rude and very unprofessional. I talked to Hyndai and asked if they would be able to take care of me and they said no problem. I delt with Nancy in the past who was very helpful and said they could get the parts for my car with no problem. The visit I had today was very disappointing. I had an appointment for a regular service and tire rotation. The service advisor, Bryan, questioned why I was there, if I had a warranty, why I don't go to the Lexus dealership down the street, am I sure I want to pay for the service? Just odd questioning as if my business wasn't wanted. The service took about 1 hour, which was less than he told me so ok that was good. But then when I went to check out, he said "I left your car running cuz when they tried to run the car through the car wash, it died." I said ok well, I haven't been having any problems with it do u know what's wrong with it? U just finished serving it. He said your battery failed. I was ok...can u help with that? And he said, yeah but we may not have the right battery and it will probably be very expensive, I suggest you go to O'Rileys. While I appreciate the suggestion, the delivery and unprofessionalism was not called for. The fact that I had dig what was wrong with my car and it was not first thing revealed to me was so unprofessional. I've always has such great experiences with Hyundai of Las Vegas but today, put me off them for good. I will not be returning, I expected more.

  J Le
3 months ago
Everything was good up until yesterday. I own a 2020 Hyundai Elantra and always used these guys for everything. All oil changes were followed accordingly to the mileage recommended every time.We had a mild issue with the car so we took it in for warranty work, only to be told that we have to pay out of pocket for repairs which had me entirely puzzled when I still had the factory warranty. The service advisor (not naming any names) tried claiming that the ball joint for my vehicle was not warrantied because of impact damage from an accident or pothole. Which was not the case at all the car was never in an accident, It looked like it came loose over time due to a faulty part.They sent me a video of issue and said it was involved in impact damage. it seemed to be that the bolt came loose due to a faulty part. In the video there was no collision or impact damage to ANY part of the vehicle what so ever, because its never been in any collision. I called and tried asking for a manager to help only for them catch a mild attitude towards me and stated that they will call me back.Never got a call back from the department after. Decided to go back and take the vehicle back and headed on over to the Centennial store, where they actually covered and warrantied my vehicle. Kind of sucks since me and my family have bought over 5 cars here in the last 3 years.1/5.

  Ann Hansen
a month ago
Hard to give any service center more than 4 stars anymore. They said window tint would come with our purchase. 4 months later and we ve called about a dozen times, no tint. They also forgot to sell us the wheel lock key and when it was needed, they tried giving me regular lug nuts to make up for it .They will try to get out of every deal they make.

  Maggie S
5 months ago
I usually have great experiences here, so i'm not sure why they are having so many issues now.I brought my car in to get a couple hoses replaced and to secondarily knock out my recommended factory maintenance.I waited hours for them to do an oil change according to the service center and they didn't even look at the hoses needing replacement, which is what I initially came in for. I inquired about it and they looked at them quickly before giving my car back to me, which is when i was told i didn't need to worry about replacing them. They also filled my coolant tank to the top which I had to siphon myself down to the full line.I was told that I didn't need to worry about replacing my coolant overflow hose, which upon research can cause some major issues in the long run. I told the service advisor that i still wanted them replaced. They said they would order the hoses and give me a call when they come in. I still haven't heard from them.I opened my radiator cap today and I can't see a drop of coolant. My radiator can't pull coolant from the tank because of the defective hose which "didn't need replacement." The hose has literal holes in it.The next appointment isn't for another month and I can't drive my car around draining the radiator.This is an extremely frustrating experience and is only one of the issues that should have been addressed and remedied when I came in initially.

  Brian LaRose
2 years ago
This is by far the worst experience I've ever had. Brought my car in for an oil change and who broke my door handle. Didn't say a word to anyone. Found the piece sitting in my center console. And also broke a trip piece around the bottom of the door. Service guy Don was rude and seemed very disrespectful. And of course all mangers are in a meeting.

  STEPHEN LEON
4 months ago
That's my Favorite Hyundai dealership where I bring my car for Service. Everyone in Service Dept. are extremely Nice and Cordial. Paul the Service Manager is a Great person.

  O G
10 months ago
This has been the worst experience I've had with any dealership. The service writer is very unprofessional and doesn't seem to care about their job. I dropped my car off with an appointment at 12 pm for a simple oil change and never received any calls or updates. I had to reach out to the service department only for them to say they hadn't even touched my car yet and that they'd call me back to let me know if it would be ready by the end of the day. I still never got a call back or any updates. I've never known any dealership to take over a day to do an oil change. You're better off taking your car elsewhere and just paying for your oil changes because the free ones they offer aren't worth it.

  Desert Tree
8 months ago
I am changing my review from 1 star to 3 star only because of G Thatcher and the people in the garage working their tails off. He's always been there to help me. The cashier lady with the big glasses still has a terrible attitude and I won't be forgetting her disrespect.I had an appointment at 4pm and they couldn't follow through. People are waiting outside in their cars when it's 110 degrees outside. Why schedule an appointment when they can't meet it? I scheduled weeks in advance only for them to tell me they can't finish it today and asked to leave it overnight...for an oil change. They also damaged my license plate and left side of the bumper a while ago. The manager will always respond with a cut and paste response and leave you his email and when you contact him,he will not respond.

  Donna Shell
6 months ago
Service department sucks. I've been waiting over 1 1/2 hours for a 5 minute oil change, which I made an appointment for and waited 3 weeks to get. The service tech was rude and they still aren't done. Last Hyundai I'll ever buy.

  Randy Valdez
2 years ago
Awesome people. Louie work with us to make the deal possible. Debbie is a great sales person. Tell them I sent you.

  maria tan
7 months ago
These Hyundai service center is so slow and does not know what they are doing. Brought my car for inspection paid 210.00 and missed alot of issues.after taking it out from them in a good 3 weeks have to come back right away because they car was overheating squirting green fluids everywhere. This is a few hours car was released to me. It was towed back to them. Fixed it again for another week. This is a total a month of repair.Now after just 2 mos of using the car it broke down again. Went to Aba Hyundai this time and alot of missed diagnosis by Sahara Hyundai was found. Sahara hyundai is full of incompetent people that google needs to know,

  Inseo Baik
9 months ago
I visited this place on Friday, 7-Jul-23, and literally... Joe and his team saved my life!I was in EMERGENCY situation:- was traveling with my parents from California- my 2019 Hyundai Sonata kinda broke down in the middle of the road on 6-Jul (engine check light started to blink & couldnt really drive my car on uphill/freeway)- stayed extra day in Vegas but i had to drive back on 7-Jul cuz my mom had to fly back to Korea that afternoon! from LAX!- and I had no appointment at this placeI was panicking and worrying so much.I explained all these to Joe, and he patiently listened.Then he took my car, his team diagnosed all possible problems, professionally & kindly explained the issue of my car, and even gave me advises what I should do when I go back home, at the local Hyundai. PLUS, free car wash at the end!And I didn't even need to make any payment on their service!I was able to safely drive back home that morning, and my mom didn't miss her flight!I really appreciate their work and definitely recommend this place to everyone :)

  Don Moody
4 months ago
I bought my truck used at your dealership with a warranty . Now you re not honoring the warranty that I purchased. Bad review

  Iris Nelson
3 months ago
This is the Best Dealership in the world!!!! Sahara Hyundai, really appreciate the service department there dynamite!! Good job quick service!!!

  H D.
a year ago
Went in for an issue with my '09 Accent which I had gone to another mechanic twice for. This place solved the problem that the other mechanic could not figure out AND they used genuine Hyundai parts. The part I needed was put on order and took about a week to arrive but I feel this was well worth the wait as my vehicle is running smooth. Josh was my service rep and he was a pleasure to deal with, he communicated very well and also got me in sooner than expected once the part I had ordered arrived. The shuttle service they offer is very convenient. If you're a Hyundai owner in need of repairs I highly recommend talking it here to those who specialize in them.

  Kristine Schachinger
a year ago
I bought my 2005 Hyundai Sonata here over 15 years ago (and yes it is still going strong :)) so I have been through many changes in the service department over the years.Most recently Paul took over the service department. Well in 6 weeks I had my 216k mile (geez this car is old) replacements of things like the timing belt, hoses, and a worn out rear hub assembly.Paul's people did an excellent job and Paul gave me a car to use while they fixed it (old cars sometimes take time to get parts).When I got the car back it drove like it did 10 years ago.I was already very pleased.Then last week, someone decided to liberate my catalytic converter from underneath my car and I called Paul. He told me no worries get the car into the shop and once they get parts approval from the insurance company he could have it back to me the same day.He is also going to help me figure out what catalytic converter cage I need so this can't happen again.He is very helpful, takes time to answer all my questions, and always calls me back at the end of the day if I left a message.He also does what he can to keep costs down for you.It is always so nice to have a service department you trust, but it is even better when you feel like they care about you as a customer.Very happy with everything they have done for my car and in the last 6 weeks? That is a heck of a lot.Services: Exhaust, Steering & suspension repair, Auto engine diagnostic, Oil change

  rod lugo
9 months ago
I have lived in las vegas my whole adult life. So I have bought many cars for me my wife's and kids. I have not had such a great experience as with Hyundai of las vegas. Tony and his partner were great no hassle no hustle just great customer service. They listened and did what I asked. So refreshing these days. Rod

  Nancy Sirkin
a year ago
I love the service department. They are good at keeping you informed and do a great job. I gave them a four because it has become almost impossible to get through to them via phone to schedule service. Using the virtual assistant been ineffective. Actually driving there today to get an appointment for our Tuscon.

  Brian McCullough
a year ago
Well, different Hyundai dealership, but another horrible service experience. Pulled up to service dept at approximately 5:40 - simply wanted an air top off in my tires. Sign said please wait & we will be right with you. Waited 10 minutes, while a couple employees walked in the area without even acknowledging me. Finally decided to call as to not totally waste my trip, and of course it just rang with no answer. It s too bad in this post-Pandemic time where customer service seems nonexistent, that the Las Vegas Hyundai dealerships are leading the way.

  Joe Marino
2 years ago
Great experience Eddie Matias the sales rep made the purchase pleasant.

  no one
2 years ago
My Oil Change and 10 Point Inspection!!!I just want to thank Don my clerk service check-in person. Don is awesome. Even though my Hyundai is a much older vehicle, Don treated the service of it as if it was brand new. Don is compassionate about his job and performance and shows great care to his customers. He is a welcome face at Hyundai Sahara location. Once again, I received great service at Sahara Hyundai. A+Service: Oil change

  Susan Concoby
a year ago
Went to get my oil changed in my car that was bought from this location. Called ahead to see if they were taking walk-in because my husband got a text message that my car needed to be serviced and that they were not making appointments. The lady on the phone said that they are taking walk-in. I checked the website to see when the service department closed and the website said 7pm. My daughter took my car at 3:00 and they said that they couldn't do it and that they stop taking walk ins at 2:00pm. I called and talked to the service manager and that we live 45 min out of town and would be leaving in the morning on a trip. I told him that the text that was received, the customer service lady that talked with and the website does not reflect that you need to be there by 2:00pm. My daughter took a picture of the service hours sign that says that they are open 7:00am to 7:00 pm. Service Manager said that if we would have been there by 2:30 he could have helped us. Horrible customer service.

  Rhonda Stickney
9 months ago
Hyundai Dealership is the only place to buy a car. My sales experience with Justo Cintron couldn't have been better. This was my 2nd time buying from here, and I couldn't be happier. I highly recommend that you stop by or even contact Justo for a great deal and the comfort of knowing that you are dealing with someone who is knowledgeable and caring about you and not just trying to get a sale. He truly is looking out for what's the best fit for you. He went above and beyond for me.

  William Maloney
2 years ago
The salesman showed me a clean serviceable used one owner car that had been detailed and inspected by the dealership. There were no high pressure sales tactics. I hope to convince my friend to go back and buy the car we looked at because I don't think you can get a better deal elsewhere. As a full service auto dealership they stand behind the cars they sell.

  Robert Ream
a year ago
I ve bought my last car and current car here and I recently had a battery go out. I bought it as a certified preowned car about a year and a half ago and called to see if there was some sort of warranty on the battery. It s been over two weeks and still haven t got a return call or anything yet. I even talked to there online person a week ago and they insured me that someone would definitely contact me this time. But still nothing. Both the dealership service department and online website could not answer one simple question or have the common courtesy to give me a call back. Not a good way to keep returning customers.

  Kim Gary
2 years ago
I bought a car on 2/26/22.Everyone was very friendly and professional.I scheduled an Appointment on 3/1/17 @ 12 noon to pick up my green slip plus put a new battery. OMG they need to work on the service department. There's no one to greet you at your car. Everyone is unorganized. They need a better system. They speed from the back to the front when your car is done. I'm waiting for an a accident to happen. Service dept is unfriendly they don't say hello ,how are you.It's now 1:15pm.WTH, it's not that hard to change a battery ppl.Finally done. Its now 1:20pm.Service: Battery

  Gabriela Rochin
a year ago
I have mixed feelings about this place. I just bought a 2022 Hyundai Tucson from this dealer a few days ago. Hadi was my salesperson and has been providing great service. I had to pick up the vehicle on Monday because they needed to get it ready, but my pick up time got delayed (just a few hours, but still first problem). Once the car was delivered, the process of them showing you how everything works felt rushed. One of my fobs was not available and I was told to pick up later (no problem there, at least I got one, just weird). There were pretty obvious bubbles on the 2 front window tints, but scheduled me for Friday to fix it because they didn t have any availability (they said it would take about an hour).I got home and noticed that I was missing the cargo net and wheel locks listed on my window sticker. Contacted them and they said they say I can get them Friday when I return to the dealer.First day fully driving the vehicle (Tuesday night) the check engine light turned on, andI got a Bluelink message that a possible condition with the engine control system has been detected . Back to the dealer on Wednesday, again no availability but after pressing them they checked it and reset some fuel cap that fixed the problem in 5 minutes.My Lojack app states that the dealer didn t activate the device and that I need to bring it again.Now, it s Friday and I am back at the dealer trying to sort through all this. Been here for 3 hours and they re saying it ll take them another hour to fix the windows great. I finally have the second fob, and was told I would get the rest of the missing things once I have my vehicle back. They will hopefully activate the lojack too.I mean they are slowing giving me the car I should have gotten Monday, but it has not been a very pleasant experience, and it s felt like a long week.Sales team gets five stars, but anything after that I am not a fan of. They have all been cordial enough, but to me it seems like someone was not paying attention while getting my vehicle ready for pick up.Great vehicle, great sales team, but the buyer experience as a whole is no where close to the ones of my other 3 vehicles. I ve never had anything like this happen. I hope this was just me and it s not a common thing.

  Gabriela Gonzalez
5 months ago
Good customer service, employees are nice and treat you with respect.