Ford Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Roy
3 years ago
[Update they have already tried taking down my review]Took my truck in for headlight repairs payed $1200 and all they did was change 1 headlight. I now have mix matched headlights on my truck and when i called there was "nothing they can do about it". So according to the service manager here the recommended Ford repair is to only do half the job and only change 1 headlight. i only brought my truck to these overpriced people because i wanted the problem fixed the right way! If i would of known they were going to do a poor job i would of taken it to any backyard mechanic because thats all you get at this place but with an upcharge ofcoarse. Worst customer service i have ever dealt with! This is after paying them $1200

  L. Consoli
2 years ago
Customer service was excellent. Minimal wait in line. Chris the service agent was very cheerful and personable. He was efficient, organized, knowledgeable. He checked to confirmed my contract was still under warranty for free 6 months service. Also signed me up for free car wash. I got a call back from him about couple of hours later that my car was ready to pick up. Everything checked out and there were no concerns. While I was waiting for the valet an agent came up to see if I was helped. I like it that they are very attentive to their customers. This was my last free service but I will definitely continue to use their service at a cost.

  jerry denning
4 years ago
If you're looking for a good Ford dealership oh, and this is the place you want to go. I highly recommend going to see Carla or Lou and service they are phenomenal service writers. They are very attentive and helpful and make sure that they keep you up-to-date on what's going on even though they get busy they will always let you know.Also the finance department if you go to visit to buy a vehicle Julie in the middle desk or Leanna the finance manager oh, they are all awesome a helpful and attentive .I highly recommend you going to this dealership for any of your purchases you won't be dissatisfied. I have purchased seven vehicles from this dealership and never had one problem from them where to go to all of the staff

  Carlo Chavez
4 years ago
Chris English helped me out with a recall. He took care of everything and made sure I was accommodated with a ride to and from the shop. He is the five star service everyone hopes to get.

  jonathan torneskog
3 years ago
Been calling multiple times for over a week (left multiple messages) just to get a simple quote for a motor replacement and not a single call back from multiple service personnel. Unacceptable...!!!

  James Stevens
3 years ago
Far from honest on pricing and work needed to accomplish a problem with your vehicle. Want even respond to calls when challenging cost

  Mark Clark
2 years ago
Have never had an issue will continue to use! Always friendly and helpful!!

  Raymond Guerra
2 years ago
Dan was very friendly and helpful service was completed in a timely manner

  Glennis Rhoden
4 years ago
I had to take my car back to them twice for an oil leak and my car now 7 months later I'm still having engine problems.

  Donald Wyman
2 years ago
Best service in NV. Hands down.Carla and Rachel rock

  Doyle West
2 years ago
Dan was very good got me a ride with lift

  Chance Cox
2 years ago
Needed a battery. Glad I check with dealer. It was covered by my warranty.

  Vicki Taylor
2 years ago
Very helpful and fast service!!

  Pamela Robertsom
4 years ago
Very excellent service, and quality service

  Darlene Richardson
3 years ago
Great Customer Service..

  Brenda Tanner
2 years ago
Excellent service!

  Dexter Thomas
4 years ago
Friendly staff

  Luis Preciado
3 years ago
Excellent place! Very professional! Thank you !Mr. Ernesto Navarro...