Firestone Complete Auto Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Chelsey H
5 months ago
I don't know what we did to these people. We trusted their expertise and they ended up burning us every time. The last time we wanted to give them business so they were up there trying to sell tires to us. We promised to buy the tires on June 8, 2023 because the sales lady said she would give us a great discount on an $1,100 set of tires. She said with the sale and the discount, we should walk out paying around $700. She also upsold us on Firestone credit which we got approvedWe're in the store bright and early at 7:30am to get the new tires on June 8th as promised. We asked could we use our credit card to to buy the tires, she said yes. She charges us the full price of the tires, even though she said they were on sale. We brought that to her attention and she reduced the tires to $900. We reminded her that she said $700 and she denied saying that. We wanted to preserve the relationship so we didn't make a big deal out of it and agreed to the sale anyway.We went to work and when we went to pick up the car at 4:30 on that day, the sales lady said she couldn't put the tires on because there were a couple bolts that were bad so she ordered new bolts and were unable to put the old tires on as well because the bolts were too bad, so they installed the new bolts, basically trying to force us to pay for the bolts.We asked how much were the couple of bolts. She told us actually there were 16 that were bad. We asked how much. She said $200. The same difference between the sale of the tires. Interesting.We told her that she didn't ask for permission to put those bolts on before they did it and we had the car in a couple of weeks ago for them to fix a flat on one of the tires and they rotated the tires with no problem, so how are the bolts bad now, in 2 weeks time?We told her that they did service without our consent, knowledge or permission and that wasn't right. They ended up not charging us for the bolts but it definitely left a very bad taste in our mouths.It's about 7pm around now and we're just tired and we want to go home.We wake up in the morning to go to work and check out the tires. We're shocked because those tires look NOTHING like the showroom tires that she showed us and they looked about 10 years old, all worn and rotted. We were in shock.We call them some time during that week and all the manager said was that all new tires looked like that and it just needed a little shine spray. We did mention that we've bought new tires before on multiple occasions but they never needed shine spray. He shined the tires and wasn't open to anything else, so, we left and proceeded to seek out professionals to tell us what was going on with those "new" tires and why they looked so old and so different from the showroom.We found out about the manufacturing date. Ours was manufactured on the third week in 2022. Basically, Firestone sold me 18 month old tires. We asked about all that "rust" stuff on there and got all kinds of different answers, like the way they were stored to possibly being retread tires. One professional even said it looked like a Firestone employee changed out their tires for mine. He said it is known to happen because most customers never find out.Either way, almost 2 year old tires are NOT new and we should have been told how old they were so we could make an informed decision on if we wanted to purchase those tires that were that old. We called the manager at that store and all she told us was Firestone could sell any tire as new as long as they weren't more than 5 years old.We called corporate and the district manager made it right. We asked that another location install the tires because we no longer could trust the Maryland Pkwy location. He got us new sets of tires that we're happy with and we appreciate his professionalism and promptness.

  Carrie Basaldua
4 weeks ago
We re in town because my brother is in the hospital & unfortunately started having some car troubles. I called Firestone and spoke with Jeff. He listened to my concerns and really understood the sense of urgency we needed. He went above and beyond our expectations even offered a ride to the hospital while we were waiting for our car to be ready and then came to pick us back up as well!! He is truly a stand-up guy!The work was speedy & efficient! We can not be more thankful for Jeff and his team!Thanks y all!

  Ashley Griffieth
2 weeks ago
LANAE LANAE LANAE!! I came out to Las Vegas for Vacation and ended up running into some car trouble. She eased my frustration so much her customer service skills are impeccable! The guys in the back were also friendly. But she is the perfect introduction when walking in the establishment. If any owners or managers are reading this review that young lady deserves a raise, bonus or something!

  Jimmy neutron
2 months ago
I took my car to this auto shop,,They say they fixed many problems with my car,, they charge 1200$But they never fix the problem was the reason I was there,,I was clear with them what was the problem with my car and what was the reason my visit Then they told me they don t work with internal engine,,I paid 1200$ for nothing my car has still the problemI m not a mechanic and I think they lie the people,,,It s horrible this placeThey need to be honest with whoHoping they wi

  Matthew Hills
a month ago
Extremely Professional and Kind, well worth your time!Great service all around, I'd like to call out Jeremiah specifically for his kindness, patience, and friendly conversation. Truly made me feel at ease even though I know very little about cars.

  Anthony Dominguez
a month ago
Jim the service manager gave me the worst customer service of my life so far. My father was a general manager for Firestone for an over 40 years so I know you're the business is supposed to run and most importantly how customers are to be treated and respected. I asked Jim more than three times to please have the store manager call me and Mr. Jeff Bailey from Maryland Parkway and Boulevard Mall area in Las Vegas, NV still hasn't since Saturday morning morning. I set up an appointment for Friday at 230pm. My truck was stolen and I wanted a basic oil change and complete and thorough check up on my whole truck. John Paul set me up and told that they would do a free alignment check as well. I dropped off my truck and asked Jim what time they closed and he said 6pm. I said ok thank you. Jim said he would call me when it was ready and I never got a call back, they never told me what was wrong with my truck, just gave me my report and couldn't answer my questions. I need a call back ASAP!

  Hilo Izawa
4 weeks ago
This place is not friendly.I do not recommend this place.I made a reservation to get my engine oil changed, but even after I showed them confirmation, they said they didn't have a reservation.They eventually did the work, but it was completed 5 hours after the scheduled time.And I had the engine oil changed, but the car's warning light did not go off.I went again, Eventually the warning light went out, but I don't feel good.

  Loren Lewis
3 weeks ago
They did a brake inspection and said it was fine, the pads were getting thin. Return twice and they continue to reassure. Then I checked the brake fluid myself, and it had almost no fluid in it. I filled it up and then noticed that it was all leaking out the left rear cylinder. Took it somewhere else, and the cylinder was blown. They did not do an inspection as they said. Couldn t have.

  Hope Duchesneau
4 weeks ago
Gotta give Jeff Bailey a huge shout out. We are in Vegas because my son is very ill and has been in Sunrise Hospital for several weeks. Our car started acting up, not starting etc. We called the Firestone on Maryland Pkwy and Jeff got us in the shop right away and got it taken care of. He went way up above and beyond by taking us to the hospital while the car was being repaired and came to get us when the car was ready. Awesome man.

  Danyel
a month ago
They kept giving me time quotes and wouldn't follow up. I told them that it was the alternator but they did other work instead. When I did get it back, the car vibrated so much that I couldn't drive it. The battery was not locked in. The mechanic told me I needed to replace the motor mounts, but I said maybe start with the alternator that they just replaced. They hadn't re-calibrated the car after the install so it wasn't giving power to the system. It was obvious no one drove it after it was "fixed". Took another 2 hours to get that fixed. The prices are also ridiculous.

  Sasha Lynn
4 months ago
Customer service isn't an issue at all but after 3 chances I will no longer be going to this location anymore. Sitting for 2 hours for an oil change is ridiculous. Especially when it was a scheduled appointment. I have been in this situation 3 separate times now where I show up for an app and it take 3 hours or more when I'm told it will take an hour to hour and a half. Today I sat for 2 hours and my car was parked the entire time not touched. I ended up leaving without getting any work done. I get things happen and I know today they had some injuries but 3 separate times? It's always something and people shouldn't be wasting their entire day for a 20 minute service. I wish the workers the best of luck and hopefully they get some help but if you're in a rush or want your car done in a decent time, I would go to another location.

  Joanne Yamada (Jo)
2 weeks ago
Ive always went to Firestone in Hawaii. I wanted my car looked over because I just bought a used car in Vegas. I can always get great service there. Renee was pleasant and it was very close to where I live. 5

  Willie PSYCHO
a month ago
I went in for brake pads, I normally would do them myself I'm a part time mechanic, just was away and didn't have my tools. Not only did they try to force me to buy rotors but wouldn't let me bring the part that I bought from AutoZone.They tried to charge me an outrageous price then add other stuff I know I didn't need. So I went somewhere else and got the pads put on for less then half what Firestone tried to charge me.

  Daniel Dempsey
2 weeks ago
Jeff makes you comfortable with the process and his CSR skills are top notch. His crew are respectful and knowledgeable plus everyone seems to enjoy working together.

  Dwest Music
2 months ago
Today I had an appointment for an oil change booked at 4pm .I arrived at 3:50 pm and was told someone had been accepted in place of my appointment and it would take at least 1.5 hours to do my oil change. When I agreed to the timeframe of my oil change I was then told I would have to leave my vehicle overnight, which I was unable to do because I have to go to work in the morning this is not the first time this happened at this location and I just don t understand being proactive in scheduling an appointment just to be turned away . I used PTO today and don t have anymore. I m unsure when I will have time for an oil change since i work 2 jobs and work 7 days a week I like the quality of work they do but this was a horrible experience for me.

  Danielle Huben
2 months ago
Bo was awesome. He took his time to explain things. Helped me get all 4 new tires for my company vehicle. As a woman walking into a shop it can be intimidating. He made me feel welcomed and I knew I was in good hands.

  Rude Wizard
2 months ago
On 1/25/24 I went in for a routine Physical Inspection, my car was leaking fuel, the first person I spoke with told me the physical inspection would be $10. I agreed to the $10 when he was having issues with the computer he called someone else over. The next guy came over asked what was happening I told him I think someone cut my fuel line or punctured my gas tank. He said the will wait for their diagnostic tech to get back and have him check it out. I left and came back after they called me to tell me it was finished. I came in to pay and a lady told me it's was $120 I asked for what! And she said they ran a FULL DIAGNOSTIC! I explained to them not everyone is a mechanic that's why we bring our cars to mechanics. I didn't realize when they said "we will wait for our diagnostic tech to come check it out" I told them what I wanted them to look at cuz I don't have a lift. They took advantage of me. They lied to me and than after all that said "due to all the codes your vehicle is throwing we cannot work on it" I just wanted them to tell me where the leak is coming from so I can have it fixed. I bought a ramp for $55 and got under my car and found exactly what the issues was. Someone cut the fuel line. It was a simple $15 fix. Almost $200 just for a simple $15 fix

  Sunny Toeum
5 months ago
S/O to the best tire Service Advisor, Lanae Grier! Thank you so much for your help and Knowledgeable support about my car tires. I am a happy and satisfied customer she treated me like family . I Refer every one to her , best price and deals! Made sure I was right

  Mario Brotherz
2 months ago
Thanks Joey , Lanaey, and all the rest of the Firestone staff .You guys are awesome!Customer service - excellent You guys did the best.I couldn't have ask for a better experience.We love our toyo cross country tires.Red Dosge Avenger .Thanks again.P.S.May God bless you .And keep up the great work.

  Robert Bodeman
2 months ago
I LOVE TAKING MY TRUCK TO FIRESTONE, THEY ARE LIKE FAMILY I KNOW ALL THE CLERKS AND MECHANICS, THEY TAKE CARE OF MY TRUCK AS IF THEY OWN IT AND IF THEY SEE SOMETHING WRONG OR POINT IT OUT TO ME , I USUALLY TELL THEM TO CORRECT IT WHILE ITS THERE AND I AM ALWAYS TELLING THEM TO DO MORE THEN WHAT IS SCHEDULED TO DO AND I DO NOT MIND WAITING FOR MY TRUCK, BECAUSE ITS DONE CORRECTLY THE FIRST TIME, EVERYTIME, PLUS THEY ARE VERY HAPPY TO SEE ME WHEN I WALK IN THE DOORS, ITS LIKE GOING HOME, I LOVE FIRESTONE

  LesEmy Helson
5 months ago
This just happened today!! I made an appointment yesterday and they gave me today 11/16/23 at 10am, we arrived at firestone at 9:20sh, jim (james on his uniform) asked for the keys, checked for mileage and he told us that he will call us if its done, 2hours later, no call from firestone yet so we decided to go back to check the car if its done, but NO! Our car was still park where i parked infront of firestone! They guy took out car for oil change at 11:30am, i even told jim to fix the front and he said yes, 4 1/2 hours later u was in line waiting for these two guys working on the computer and the other on videocall with someone. These two guys doesnt know what are they doing, the big guy is on videocall asking what is he going to do and facing the the phone on the computer, this guy named jim oh my god! It took him 30mins just to take payment and theres 3 more costumers in line waiting!! including me thats been waiting for 4 1/2 hours!!! Is this really the time to wait for oil change??!!! And regarding the front of my car they never fix it!!! Jim said they will do it and even the guy who will do the oil change said he will do it but NO! They didnt do it!!!! i will never take my car here anymore!!!! Although ive been taking my car/cars for oil change, change tires etc for years, i will never ever go back to firestone!!! Ah oh! Hire someone who is more knowledgeable to take care of the costumer and more knowledgeable on the computer.. its my first time to wait 4 1/2 hours for oil change only!! Firestone on Maryland Las Vegas NV, is horrible place for oil change!!

  Digna Murphy
3 months ago
I'm very disappointed with the service went in for oil change and now having serious issues with vehicle.. tried to address issues to workers problems were not resolved.Our ministry depends on our vehicle to feed homeless for a price they would help.We won't return.very unhappy customer

  Bhagg bishop
4 months ago
I had the first appointment at 7:00 am to get an oil change and a nail in my tire fixed. It took 7 hours after 6 hours of waiting I called and was notified that my vehicle was just about ready I didn t get a call to pick up my vehicle for another hour and 13 minutes. When I picked up my vehicle the battery was dead and my car wouldn t start.

  Trevor BELLO
2 years ago
I had my car towed there it needed a new wiring harness he quoted me 500.00 $ just for the part not including labor saying it was a dealer part only. I said no ill price it elsewhere. It then took him 3 hours to find my keys. Out of curiosity I went to Parts Plus they had the same harness. It was ;only 50.00 $ that's a 1000% markup do not go to Firestone unless you like wasting money and getting took for a ride just to fix your own.

  Samuel Sabedra
3 days ago
These people are amazing and Lana helped me out personally and made our day and took care of us completely

  Oliver A Honey
4 months ago
Lenae is the best. She remembers my name every time I have a visit at Firestone. She has an incredible knowledge base of all products. She recently helped me pick a new set of tires, and I m confident with my decision due to her guidance on which tires will be best for my vehicle. Thank you!!

  Allie Molinari
6 months ago
Jeff, Lanae, Gary, and the whole team were outstanding! What could have been a really difficult situation was made so much better by how quick, honest, and communicative this team was. I have been coming to this Firestone for 2 years and every time they work on my car I m reminded how lucky I am to have them to bring my car too. I recommend them to everyone I know locally and will continue to do so. Thank you all again for everything the past few weeks, it is so appreciated!Services: Air & cabin filter replacement, Electrical, Wheel alignment, Battery, Oil change

  Anthony Wynn
a month ago
My 71 year old elderly mother went there without letting me know. She went in to check on a light and left with a 2k quote and a credit card application.STAY AWAY FROM THIS PLACE, there is a reason why they have 3 stars

  Forge F0R63
3 years ago
I am absolutely livid. I had my significant other take my vehicle so I could isolate at home. No masks even when driving my vehicle into the bay. Competely unacceptable.The driver was wearing a mask at the register and explicitly took it off to drive.Edit: I have called to notify the manager to have the practices brought to their attention. They told me their policy corporate-wide is to not wear masks in the shop area. He said he would have a safety meeting with his team about it this afternoon, but I guess we'll find out and see what happens.The work done was a tire alignment. I'll update my feelings on the work as we week goes on, but as it stands I do not recommend Firestone if Covid, or other illnesses are if risk.

  Celina Alayah Helson
5 months ago
We have an appointment at 10am, we came in at 9:20sh, its 11:30am and our car still at parking space where we parked, nothing is done yet!! We dont have all day to wait!! Our appointment is at 10 and we our hoping you guys will take care our car by 10!!