Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Jaime Aulestia
2 months ago
Family Auto Collision is my now go to shop. I recently moved out here to Vegas and got into a wreck and didn't know where to go. Had tried a few places that weren't any luck. I found Family Auto Collision on google and gave them a shot. I wish I would've went to them first! They were very helpful, respectful and continued to update me about my vehicle. They made sure i was very well taken care of! Thank you so much Laura and the owners of Family Auto! You guys definitely made me very happy and satisfied! Please go to them for any collision needs!! They will make sure it's done right and correct!
Shanice Hicks
2 months ago
The customer service is beyond great, it s rare these days to go to an establishment and receive great service from everyone there. Every time I ve came to the shop or called I ve always received outstanding caring service. Laura is awesome, she s so patient, caring, and knowledgeable! Every time I come to Family Auto my car is fixed to perfection and in a timely manner, this shop definitely has a customer in me for life. 10/10 recommend!Thank you so much Family Auto staff, you have helped me tremendously and I cannot thank you enough!
Hayley B
a month ago
Can't tell you how amazing this place is. Never had a business genuinely care and go above and beyond as family auto collision. Fair prices, amazing work and awesome professional people. Got my car back looking brand new and couldn't be happier. Thank you Theresa and the rest of the staff for everything, you guys are truly the best!!
Michelle Dove
3 months ago
I highly recommend Family Auto Collision. I didn t need an appointment for my estimate (like the competitor s which was $1300.00 more and a 5 day repair) to have my left front fender liner replaced. When I was ready for the repair I called and they ordered the parts. I was told they would contact me when the part came in and I could schedule an appointment. They called a few days later, and advised me the parts came in, and I could make an appointment. The estimated time to fix the fender liner would be approximately two hours. On the day of my appointment, I arrived on time and they took my car immediately. I decided I would stay. The ladies in the office were so kind. We had a nice conversation and they offered me some excellent coffee. My Repair only took 45 minutes. I am very pleased with the service I received from family auto collision.
Julie Esparza
4 months ago
This amazing team helped repair my car from car theft. They did such a great job. I absolutely love how they left my car! Beautiful work.Ten out of ten recommend. They were so nice and informative with every step. Laura was so awesome. The whole staff is great at their job and super friendly. Definitely recommend to friends and family! Very happy I was referred here. Thank you Family Auto Collision for taking care of us!
Yeny Escalante
4 months ago
Family auto collision It s the best they treat you like a family. They care about you and your car. I invite anyone needs to prepare Their cars this is the best place I am so happy I don t have words to describe how happy I am they are best of the best please if you guys need to fix your car, please call Family auto Collision They will do everything they can for you guys to be happy with the work that they do
RJ Khalaf
a month ago
Amazing business. Kind, helpful, wonderful customer service. The whole team went above and beyond to make sure everything was set with insurance, rental car, and quality of job. They communicated with me regularly every step of the way.I hope I won t need to get repairs on my car again, but if I do I know where to go!
Norma Montes
4 months ago
Theresa and her staff are amazing ! They have worked on multiple vehicle's where we have needed to work with insurance companies and she has been so helpful. Theresa and Laura are always there to make the process so much easier. Their overall work performance matches their customer service 100%. They are honest, helpful and affordable. I would recommend them to anyone.
marcia cannon
4 months ago
Family auto collision is great company, they fix my car, that was, stolen and damaged back the way it was. Always call with updates, walked me through the process of repairing my car. Made sure I was satisfied with the overall experience. Offered coffee and treats while waiting.. and good conversation . my grandson was even surprised at how good my car looked. But all and all I can t express my gratitude on how excellent family auto collision. Put a big smile on my face. Thank you p.s the whole team. Laura and management team and mechanics. Thank you
Laura Bautista
3 months ago
Absolute great experience with Family Auto. They were all so friendly & helpful. A speedy but beautiful job! I ve recommended several friends and family here and they say the same. You will not be dissapointed!
Hector Hernandez
2 months ago
Had the best experience at Family Auto. The staff was amazing treated me like Family. You will not disappointed I highly recommend getting your vehicle fix here.
Mariela Lara
6 months ago
I would definitely recommend family and friends to Family Auto, they went out of their way to take care of us while awaiting our car to be completely fixed. Laura was the best, giving us updates with the whole process. Owners also introduced themselves and let us know if we ever experience any issues to feel free to let them know.
viiz
4 months ago
The whole team down at Family Auto was amazing! I couldn't be more satisfied with the work I received. Everything was done professionally and correctly! Couldn't be happier!!
Ofelia Alarcon
4 months ago
Ive had an amazing experience with Family Auto Collision. They ve repaired my vehicle twice and I ve been extremely happy with the service.
Diane Truex
7 months ago
Very professional. Car was ready when promised. They did an excellent job and i would use them again.Services: Painting, Body & TrimServices: Painting, Body & Trim
Netty
3 weeks ago
Great place they take care of my car like. I feel like I was getting my car fix with a family member
A. Watson
a year ago
This is my first experience with Family Auto Collision, I was recommended to them by a KIA dealership.Everyone at the service center from office administrator to repair technicians and management/owners were extremely helpful, professional, and very personable when attending to my repairs.I should also mention they were so flexible with their work schedule. I was able to get my repairs done correctly and conveniently with a remarkably quick turnaround time and exceptional value.I will not hesitate to recommend them to friends or family for their auto repair needs.Thank you very much to the entire team, outstanding job!Service: Body & Trim
Manny Testa
7 months ago
This is my fourth vehicle I ve taken to Theresa and her team! I highly recommend this body shop over any other in Las Vegas. Their work was done professionally and I couldn t be happier with the results.Service: PaintingService: Painting
Scott Fuller
a year ago
My vehicle looked amazing and brand new when it was completed. I will use them every time and will send anyone I know who needs an amazing body shop. Ownership treated me as if I were family and went over and above to get my truck fixed.Service: Body & TrimService: Body & Trim
Luis antonio Palacios ibarra
9 months ago
Took my car to get repaired after I got hit.The shop did an amazing Job and they even called the insurance Company for me. It made the whole process easy and got my car back looking better than it did before the accident. Highly reccomend this shop.
The Latter Rain
7 months ago
After what seemed like it had turned into not such a good experience, Theresa went above and beyond to get the issue resolved. She treated me with understanding and like I mattered. THAT went along way. She really went the extra mile.THANK YOU!!
Robert Moore
a year ago
My wife and I were in an auto accident back on May 6th, 2022. We drove our car from Vancouver, Washington to Las Vegas for our anniversary. The day before we were supposed to head home, a woman T-boned our car going about 45mph in a parking lot. My wife took the brunt of the impact. Since this happened in a parking lot on private property, police couldn't help us with a police report at all. We didn't know the rules in Las Vegas. We called our insurance but they couldn't help us either due to the accident being on private property. We were confused, hurt and lost on what to do next. The lady who hit us blamed me for the accident. She acted like a total Karen. Luckily, the 2 cars she passed flying through the parking lot came up to us and gave me their information stating they witnessed everything and she was at fault. (Karen)I called a local KIA dealership to see if they could help. The time is now almost 5pm. on a Friday afternoon. Places are closing and my car is undriveable. "Karen" left after I got her information. The KIA dealership told me they don't do body work and I would have to get a hold of a body shop. They recommended 2 places for me. I called the 2nd one because of the name alone. "Family Auto Collision". Had a great ring to the name. I called and spoke to Theresa. She was super friendly and very helpful. She sent out a tow truck right away and told me not to worry. She will help us with everything. I told her what happened and she asked if we had an attorney. Again, the laws in Las Vegas are different where we come from. I told her we did not have an attorney. She told me she can have an attorney give me a call if we were interested. I said that would be great. We waited only a few minutes before her guy showed up with a flat bed tow truck. He loaded the car and even waited for us to get an UBER to take us back to our time share. Very nice guy. Once the UBER arrived, he took off taking my baby to their body shop. Theresa then called me letting me know she has our car and will take great care of it. She also spoke with the attorney and they called us within 5 minutes. We met at our time share to fill out paperwork and for me to send the pics from the accident. My wife and I had to rent a car and drive home the next day leaving my car in Vegas. It took nearly 3 months for "Karen's" insurance company to take responsibility for the accident. Thank God my witnesses came to our rescue. Family Auto Collision kept my car on their property the entire time. Didn't charge me anything for that. Fixed my car and even kept it secure for me until I flew down for my NAVY reunion on October 6th, 2022. Family Auto Collision had my car for 5 months until we got through all the red tape, They fixed my car and everything was wonderful. Thank you to Laura for always keeping me updated on the repairs and thank you AL for you and your team for doing such a wonderful job on fixing my baby. I will NEVER forget you all.Robert MooreServices: Steering & suspension repair, Painting, Electrical, Body & Trim
Sachiko Yoshida
a year ago
They are so friendly and professional. This was my second time here to fix my car and they did amazing job again!! Highly recommend to everyone.
Guillermo Eduardo Ortega-Ibarra
7 months ago
Great service. Great people make it plus dealing with them they fill up my gas tank even know they did not have to
Julio Huaman
2 years ago
Well, I went there on December 30th on a Thursday pictures were taken of my vehicle and I emailed them my claim number so the insurance would be contacted of their estimate. They never responded even though when I called they said the next day on the 4th of January they would have my estimate. I also emailed on the 5th of January to ask if they have and estimate and provided my phone number again. I just gave up and not even a we are busy. I went to Sudden Impact and I was shocked when that same day 20 minutes later I got estimate. Not days or even a phone call as in Family auto collisions. Don t waste your time with them! I put pictures of my first email of my claim number as proof and follow up email of the estimate of damages. Hopefully they improve cause just a waste of timeService: Painting
cristina sigala
a year ago
Great service! They picked up my car the day of my car accident and got my car repaired ASAP! Everyone here is super polite and efficient.
Z Farrell
3 weeks ago
Great place to repair your vehicle
Robert Fisher
6 months ago
Very friendly and did a great job on my dent.
maggie flores
7 months ago
Thanks Family for the service you are the best on auto repair.. Laura thanks you are the best.Services: Painting, Auto engine diagnostic, Body & TrimServices: Painting, Auto engine diagnostic, Body & Trim
Peter Convery
6 months ago
Wonderful people. Took care of our problem a d had doughnuts