Exoticar PaintWorks Inc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ryan Alexander
3 weeks ago
I've used Exoticar three times for my personal vehicles and always found their work to be top notch. They had consistent communication throughout the claim and repair process. I recommend them to my own clients, especially for aluminum repairs, Teslas or luxury cars.

  George
2 months ago
Most horrible experience ever!Back in early December of 2023 I was involved in an accident while waiting at a traffic light. The right rear corner of my car was hit. As a result the right rear fender was indented along with the right end of the bumper cover. Nevertheless, the vehicle was drivable. In fact I drove it for three weeks until the appointment with Exoticar came up. The car didn t pull to one side or the other nor did it make any strange noises. It just look unpleasant on the side. I dropped it off to Exoticar on December 26. They kept it for two weeks and called me to tell me the car was not fixable and they are NOT going to work it that I should accept Total Loss and settle the terms with the insurance company.I decided to take the vehicle to a different shop for second opinion and gave them back a call to arrange the pick-up. They informed me that, first, the car was no longer drivable because they took apart the rear end and flat out refused to put it back together and, second, that I owe the $2,610 for storage. I ended up hiring a tow truck and pay them the full amount in cash because they don t accept personal check or credit card.So, I guess, that s the new way of doing business don t fix cars, charge storage fees.

  Randy French
9 months ago
I own a 2023 Lucid. I had a silver dollar sized dent, dead center on my hood, from a rock thrown by a semi. Not only did they nail the Lucid Zenith Red color, but they made sure the Lucid team next door repaired the loose trim on my trunk. Great customer service!

  Jalisa Broomfield
10 months ago
I had the smoothest experience while my car was getting fixed. I have a Mercedes and the Mercedes dealer referred me to Exoticar Paintworks, so I felt my mind was at ease because they work on luxury cars. Robert was the best with his communication and responded fairly quickly when I had questions. The office staff was so lovely and checked me out quickly when it was time to pick up my car.

  Samvath Nheik
3 months ago
The only body shop that can't fix all EV cars, like Tesla, Lucid, Polstar, and other EVs.

  Michael A. Blum
2 months ago
Honest, fair and straight forward business. Been here twice and have always been satisfied.

  Brandon Verde
2 years ago
Doug was the best! He was always keeping me up to date, and worked hard to get me my car back as fast he possibly could. They did any amazing job as well. The mechanic was extremely pleasant as well and genuinely wanted to help me. Huge kudos to Doug and the mechanic that worked on my car I truly appreciate it. It s like brand new again.

  Brenda Johnson
5 years ago
Best body shop in town! Excellent customer service from Doug Ward of Exoticar. Found more damages than my insurance company originally estimated, from $1,348.76 repairs to $9,772.62 and have my insurance company paid for the additional damages. Doug kept me informed of the status of my Lexus during the 37 days of repairs. He coordinated with my Insurance company, the quality, care, communication, and service are outstanding. My car looks great and clean inside and out. Excellent body work!

  Kortney (NurseKortney)
a year ago
I dislike leaving bad reviews but here goes:I needed the back end of my car repaired because someone hit me from behind. I had to pay out of pocket because my insurance would not cover it, not a problem! I went in for a quote, signed in, sat and wait. The tech who quoted me was rude. He seemed like he was in a rush and he also seemed annoyed. I was asking how much it would cost to paint my repair and he answered like I could not afford it and sort of brushed my question off. He told me I should do a wrap instead because it was cheaper. I do appreciate that part, but I don t appreciate him acting like I could not afford a paint job. Upon inspecting my vehicle, he seemed to have an attitude and was uninterested.Needless to say I did not spend my money. Thank you but no thank you.

  L L
5 years ago
Great people & excellent service, from the phone & intake desk staff to the body specialist who evaluated my vehicle s needs & coordinated with the Insurance company (Doug Ward worked on my service & account), the quality, care, communication, & service was second to none. I noticed the owner appearing often throughout my visits, checking on service & efficiency. If there s a plus side to being involved in an accident, finding a reliable body shop that does excellent work from start to finish is it. I highly recommend.

  Jennifer Hailey
2 years ago
I have worked with Exoticar Paintworks twice now. First time with Kenny, second time with Jonathan. They are a quality bunch of people who are full of integrity. I was hit and had to deal with someone's insurance on both occasions. It was no problem for them. Communication was excellent and they do quality work. I would recommend this business to anyone.Services: Painting, Body & Trim

  Scott.baier Scott
a year ago
First off they stole my window heat shield from car. Also they had to have tesla come and do a firm ware update because they dint have access to do so.. 98 usd charge.. they never paid even when they were paid by insurance company for the work. So I had to pay it bc they refused to after they couldn't do the firmware update. Don't go here you'll be ripped off. Shady business for sure

  Dave Miller
2 years ago
They do great body work. Great customer service. Took a little longer than I would have liked, but that's how it goes with insurance and body repair sometimes. Doyle was great throughout the process

  Archville
6 years ago
Took my brand new Lexus here for bodywork, because Seven Hills Car Wash in Henderson Nevada damage my trunk lid. They were going to fix it but then refused to take responsibility. So I went through my insurance, Dennis was my service writer ; he did a excellent job. I took the car in on the 19 of March and got it back on Friday 23 of March; this was great turnaround time. The car look like it did before the damage and was wash and wax. This was a great job by Dennis and Exotic Car Paintworks; and a shout-out to the ladies in the front office.

  Steven Jackson
3 years ago
My brand new 2019 Model 3 was severely damaged right before the Covid 19 pandemic started by an irresponsible driver who ran a red light and slamming into my vehicle. Exoticar and Kenneth the owner quickly got to work on the vehicle. Despite being told by another local shop that it would likely 6-8 months, Kenneth was able to fully fix my vehicle, both inside and out (all airbags deployed) in just under 90 days, when considering the current state of the world and most suppliers are closed, this was remarkable. The vehicle looks AMAZING and immaculate. I cannot see where the damage once was, looks exactly like it did, a brand new car. The interior which is pure white, was without any markings or imperfections. Kenneth gave me weekly updates and kept me in the loop! Highly highly recommend Exoticar and Kenneth for all your high end vehicle repairs! 5 stars!

  Konstantin Nefedov
5 years ago
I was suggested this place by Lexus dealer as one of the best autobody shops. My car was in the shop for five weeks, when I picked it up, my car was very dirty outside, and the interior was full of dust. It looked like they just left the windows down for those five weeks. Very disappointing!

  Marci Simmons
5 years ago
Sl 550 Just dropped off by Tow truck. Had a bad tire blowout and caused body damage. Fletcher Jones sent me to EPI. Doug was very professional and knows how to work with the insurance company. I trust he'll make sure that it looks and drives as good as it did when I bought it!

  Josh M
8 years ago
I brought my Lexus to Exoticar on Tuesday, February 9th. Jeff provided me with an estimate for $3,229.70 and told me it should take approximately 5 days to complete the work.On Monday the 15th, I called Jeff to find out the status and he informed me that they were waiting for payment and hadn't started the work yet. He was surprised to hear that my insurance had already issued payment last week, on Thursday I believe. So a few days were wasted and we were off to a rocky start.Fast forward to Wednesday the 24th, I received an email from Jeff saying "I expect the paint work to be completed today. I'll reach out to you as soon as the detailing is completed and they bring me the key. Have a great day!"On Tuesday March 1st, still waiting for that call, here's another email from Jeff - "After the detailers completed the polish work they sent it back to the painters to refinish the insides of the damaged panels and the quarter lock pillar so there would be no signs of paint work being performed to the car. This step is not always necessary and cannot be predicted. It's been in that part of the shop all day. I've been taking heat from a few clients recently as they needed their cars sooner than we could complete the work. The owner has instructed us to allow the technicians whatever time they need to complete their work as his sole concern is the product quality. We're only allowed to intervene if the client is having rental car issues that are due to our negligence. I've explained to the painters, detailers and the mechanic that you need it back and you'd appreciate any help they can offer you. I don't enjoy taking grief but it's part of my position and I must hold the line until the car is ready. Thank you for being patient and thank you very much for your patronage."My response - "I just hope the repairs, paintwork and touch ups look excellent. Given the amount of time it has been there, my expectations are very high." Jeff - "I'll make certain the results are to your satisfaction. Thank you."Thursday, March 3rd from Jeff - "The detail is nearly complete. I asked the department foreman to brush touch any scratches he sees anywhere on the car. You should hear from me by the middle of the day. See you tomorrow."Friday, March 4th, DAY 25! I finally went back to Exoticar, returned my rental that racked up around $1,250 and found my car in awful condition. They completely neglected one of my damaged wheels and one of the panels that was supposed to be repaired. The panels that they did touch were in poor shape with long noticeable scratches. In addition, there was still a big dent along the edge of my door.Following Exoticar's 25 days of "work", I took my car to Service King over the weekend and got a new estimate to fix the mess Exoticar left me with, along with other parts that were neglected, and the total came to $2,754.84! That's nearly the full amount that Exoticar charged.On Monday morning, I met with Mike the owner of Exoticar and gave him an opportunity to make things right by issuing a full refund. He declined. Instead, I was offered another rental car so they could keep my car hostage again for who knows how long. Needless to say, I passed. No thank you.Learn from my mistake and do not trust these liars and crooks. If you value your time and quality work done on your vehicle, I highly recommend looking elsewhere.

  Roni G
7 years ago
The service writers lied about our car. There was paint smug on the corners and they said the front clip was brand new. When we got there, I pointed out the problem areas and refused to take the vehicle in that condition. It's a 2016 Lexus. They then called us and said they are just going to order a new bumper... But remember, he already said it was new, as a matter of fact, he said it's OEM (factory original). I wouldn't recommend this body shop to anyone. In this town, you never know whos car you're working on. So I will make sure that all 8,000 employees at my hotel casino know about exotic paint works. I'm the head of PR.

  Sheldon Kaye
5 years ago
Amazing work and professional staff. Took my Audi S3 in for some paint work after a small fender bender. Dennis the estimator evaluated the damage and immediately saw it was worse than what the Geico estimator had suggested. He took care of contacting Geico and getting them to pay for damages. Mike C. did the work on my car and it is flawless. On top of it all, their in house detailer made my car look brand new inside and out. This is the second time I've used EPI and I could not be happier.

  Chase Garner
a year ago
They did a really good job on my other vehicle and just put my telluride in the shop and I know they'll do a good job they were always very good at customer service and responses

  Rowena Sloan
3 years ago
True perfectionists! Feel special. Luxury cars their specialty, but I have Nissan Rogue Sport and I m particular! Love them. Keep me informed, too.

  Self Made Motivaton
7 years ago
Worst place ever!!!! They had my Lexus for over a month and continually lied about the works completion. My car notified me every time someone was in it and they were still that stupid to lie to my face. Don't ever take your car here! And work was a peice of crap with the parts still loose. Terrible! Terrible Terrible!

  Gary Craig
4 years ago
They repaired my clear bra on my lexus. The shop and their people were very helpful. If I need a body shop I will definitely give them a try.

  Jay Wolford
6 years ago
These days finding a good shop you can trust is a challenge. Kenny, Doyle, Brenda and Mike are all people you can count on to look out for what is best for your automotive needs!

  Euisoo Yoo
8 years ago
I had a Hertz reservation through Hertz online system on Dec 25th for 3 days.I went to this location to pick up the car, and the location was closed. I called Hertz for support and they could not provide any support at all other than saying that the location was closed for the holidays. I ended up going to another Hertz location, paid 3 times my reserved rates (The other location could not honor the reserved price), wasted a lot of time and money going back and forth. Horrible experience at Hertz and this location.

  Alex Dorey
4 years ago
"Exoticar" appears to me to be a scam to funnel money out of insurance companies. They quoted me for $30k+ in mostly unnecessary repairs. Actual work was under $5k. I dont think they even looked at most of the parts they quoted me to replace.

  Blessed Butterfly0313
5 years ago
Lexus sent me there and to be nice, I won't ever go back. People's character and integrity with good CS #MattersToMe. Treated very poorly.

  Tammy Wells
2 years ago
They kept my car to long and when it was finished they tried to get extra money from my insurance company they only replaced the door then they used my car and put extra miles on it

  David Radcliffe
3 years ago
Best High Line Auto Repair and paint shop in Las Vegas. I've done business there for 30 years and always excellent.