Cummins Sales and Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Doug Sartain
a year ago
Absolutely incredible staff. I was trying to get out of town with our motor home for a month long vacation and my Onan generator had an issue, Curtis jumped right in and was able to get me in early in the morning and resolved the issue. I wish I could remember the technician's name that came out and explained the situation to me, he was great as well. Either way I'm forever grateful for the excellent customer service that I received. By the way, the facility, service desk, drivers lounge and sales area were absolutely outstanding as far as cleanliness and professionalism. (see attached photos).

  Shawn Azam
3 days ago
Stephen took care of us and our Generator on our Thor Ace. In and out in 24 hours for a level 3 service. Can't beat it! Thanks guys!

  Nathan Lillard
a month ago
Over $3200 to change number 3 injector and run the overhead. i paid the $530 for the diagnostic. But I got outta there fast and drove to PDI 2hrs up the the road and got it done for $1200

  TerrieJo McKeon
5 months ago
Nice clean facility. Comfortable customer waiting lounge. Friendly, helpful staff. ATTENTION FULL TIME RVers. The staff here is very accommodating! You can stay in your RV on their property while it's being worked on. They provide on-site security plus 50 amp power. No water or sewer, but at least you can stay in your home while waiting for parts.

  Ricardo Pompa
2 years ago
above average service until I left their location. I got to Desert Eagle RV park in Nellis AFB and discovered that someone had used our commode to do #2, broke the arm to the access rear hatch , two bay doors some how got damaged (see pics), the portion of the radiator where the fan is located did not get clean and the entire engine did not get steamed clean as stated on the invoice. I hope I make it home without any heating issues. Never got an estimate before any work was done. Lesson learned.

  Jim Plantz
7 months ago
Worst experience I've ever had for service and absolutely no resolution to my problem.I have a Owan/Cummins generator in my older RV. A local mechanic couldn't fix it.I called Cummins and after speaking with a representative was assured they had the knowledge, resources and equipment to analyze the problem and assured me they would return a generator in running condition.After waiting two weeks for an appointment(their tech was injured) I finally got the vehicle into the shop. After 3 days they condemned the generator, recommended a new generator ($7,300.00 installed) said they didn't know if that would fix the problem and charged me $540.00 for nothing. I left with the problem I went there with and no answer as to why the generator didn't run.

  Tracy Grafton
9 months ago
AWFUL Management!!! We spent an entire day here and we were charged over $700.00 and they did NOTHING and couldn't tell us how much it might end up costing. The manager was throwing out numbers as high as $20,000.00 in repairs with no guarantee of it being done in a week. We had it stored up the street in a secure area by the nascar track called Realize Truck parking. Very nice people and it was there for a week. We had it towed home and that cost us $2700.00 (that's with AAA RV towing) and our mechanic fixed it. It had a new faulty air filter....THAT'S IT!! And we even suggested to the worker at Cummins that the air filter was recently replaced. Once the new air filter was in all codes cleared. And we had one code when we went into Cummins and left with mulitple codes on. I DO NOT recommend this place!!!!

  Brandon Phillips
7 months ago
Waited 3 hours for a recall I was told would last 45min - 1hr at most.Told me to be there at 7am. Leaving now at 10amMake of it what you will.

  Ray J
a year ago
Avoid this place, we set an appointment weeks in advance, drove 200 miles to get there. I just needed a level one service basically an oil change and filter {Generator.} Went in the guy was not even cordial. He asked me if I'm dropping the motorhome off. I said no I have an appointment. He said there is no mechanic available to do the oil change. Not only that I read another review of exactly the same experience. Thanks Cummins for wasting my time and money! I think you need a new Manager at this location!

  Terry Motley
8 months ago
I work for cummins as in shop gen tech. Just want to apoligize to the customers that came in for service and i was out on health leave. Im back now and ready to service and repair your generators. Please call and schedule a appointment, i will be there and it will be repaired correctly the first time. Sorry for the inconvienance. Terry M.

  Jon M
a year ago
Well, I cant say that I share the same feelings of my expierience here as others. First of all the staff was far from friendly or courteous. Dropped off our motorhome for an engine code for crancase pressure, and they wanted to replace the head. Had 30k miles on the engine, no smoke out the pipe or water in the oil, etc. This bus ran great, had power and wasnt overheating. Rather than looking at simple causes, I get a ridiculous $10+ quote, just to start on it. Then to top it off when I say no, I cant get the service manager to answer calls, or return emails. Finally got them to just replace the oil cooler for another problem, and while they did do that, my motorhome curtain was covered with oil and grease from the tech rubbing his jacket on it as he went by. After returning home, I dug in and noticed the crancase filter was covered in oil, and the oil seperator o-ring was spilt. Consequencly, the crankcase was overfilled with oil and the filter was smothered. But instead we jump to a head issue through faulty troubleshooting. Hopefully not all other Cummins service locations are run like this one.

  Corie Tillery
a year ago
I can not say enough good things about this company and the crew they have at this location. From Adam helping me over the phone and working my driver in quickly, to Clinton with his perfect communication with the estimate on repairs and so quick to answer all my questions, to Terry for finding the issues so fast and helping when other mechanics failed. I also want to give a shout out to Stephen and Madelyn for being just plain awesome as well. I want to circle back around to Clinton, he went back to the yard after work, on his own time, to make sure my driver was safe and ok. The heat was well past the 100's, Clinton offered to pay for him a hotel out of his own pocket to get him some air. Clinton, my friend, you are one in a million. You are a true asset to your company, I hope they realize that men like you are hard to find and you make their company look that much better. You are a true blessing and may you and your coworkers always be blessed. You are the BEST COMPANY OUT THERE!!!!

  Barry Engleman
a year ago
Professionals and customer oriented folks work here!! They get first place in our book after 12 years full timing on the road and visiting multiple service sites across the nation. Cummins, Henderson, Colorado is a close second place! Keep up the good work!

  Joe Saunders
2 years ago
Having problems with my generator on my RV had them look at it and troubleshoot it and they did a very thorough job of going through the generator and discovering the problem and letting me know. Both of the front desk gentleman of the service department and the service manager are very good at handling people like me. I'm a little loud and rough around the edges. But they stayed cool and calm and got me taken care of. I really appreciate their due diligence.

  Adam Flink
2 years ago
Horrible service, took our camper in to have our camper van generator worked on. Show up and they say there s no mechanic to work on it. Left for 3 days and no work was done on it. Waste of my time and waste of my money. They didn t even try to make up for it. Even after I spent $30 on a Lyft in order to drop it off and took half a day off at work to accommodate their hours. Never coming back.

  Pat Lynch
a year ago
We were very happy with them! Quick service and went out of their way to help us! Clint was fabulas!

  Justin
2 years ago
The quality of work here and the service staff quality has dropped considerably after Covid. Between them botching an inframe and refusing to warranty their work, they don't get back to you about anything or ignore anything you tell them about work already performed at multiple locations across the country tracing a problem.

  Andy Young
4 years ago
I had problems with the the radiator over flow tank. Called them and Shawn set me up with an appointment the next morning at 7am. They run their tests and found it was a busted over flow tank. They ordered the parts and took care of my Good Sams elite insurance. They even have spots with hook up for RVs. We spent the night and they had the parts the next morning. And had us on the Road by afternoon. Very professional and fast. Tks cummins.

  Lloyd Briner
3 years ago
Mechanics do not know how to troubleshoot Onan generator. Service did NOT give estamite of repair time and it took 2.5 hr / $400 to NOT figure out anything. THEY DON'T DEAL WITH 3RD PARTY WARRANTY CO. Gen not running after overload trip and 20vdc on display (everything 12v). Started gen right away, did not contact me in waiting room. Ran a/c and m/w to troubleshoot for 2 hr, no amp readings taken. Three service guys said battery problems was 20vdc indication problem. Went home in frustration.They gave me copy service manual when i left. Saw diagram showing control module between chassis 12vdc and 20vdc indication.Generator failed again next day and returned next week. Pointed out the control module problem. Took them hrs to troubleshoot and told me it was my deep cycle battery voltage was low (they had drained battery evidenced by dim lights) and needed to be replaced. Ha!Was the control module and stop solenoid, 2 hr repair..Ended paying $600+, took mechanics 8 hrs to troubleshoot. What would you call a clueless mechanic...?

  Leia Clark
5 years ago
If you have an Onan generator in Vegas, this is the place to go. They do the job right for a good price on quality work. Someone else may give you a cheaper estimate, but you ll be getting what you pay for. They are really good on communication to let you know the status of your job and to tell you everything up front. My Dad has been in Vegas his whole life, and he said these are the guys to do the work. Really glad I listened to him.

  Richard Sievers
6 years ago
They Give you one price then when work is done they charge you twice as much. All I needed was to have the drain plug drilled out on my generator and new one put in. They told me it should be about $150.00. So I scheduled a time to have them do it. When I went to pick it up they tried to charge me over $300.00. I will never go there again.

  bill1usmc
7 years ago
Not good service. Especially if you have an Onan generator. This place is the only Onan authorized warranty facility in Las Vegas. They know it and take their sweet old time doing anything. Expect a 4 week delay in getting your work done. If they fix it correctly the first time.

  Miguel Angel Garc�a
5 months ago
No honor cummins 800 number price

  Kellie Glory
2 years ago
Spent the entire day in service at the Cummins dealer here . (Clint the service manage ) was exceptional ! Sadly the problem wasn t as quick and easy as nox sensor would have been but it s all good . The SCR was replaced in 2019 in Cheboygan. It was a recall fix and they came to us because we were in D rate at that time . The same part that replaced the old one failed !!! This isn t something that should have happened but what ya going doing to do . The shop here was great very informative and love our tec She was awesome! Not only did she get the part on and the system all up and running she was able to get all the service stuff done as well . They thought we would have to come back for that so I m very very happy it s all done . New SCR , new doser seals , new fuel filters, new oil filter new oil, everything lubed and . Should be good for another 30,000 miles !!! Not that we wanted to put another 3,000 in her but at least it s all done and ready to motor on. This has to be one of the best shops we ve been too ! Ever out in Vegas and need help or simple service go to Cummins they will take care of you !

  Chris Welch
2 years ago
We came in off the freeway in our bus with a def pressure fault, and they got it handled with appointment and a Good attitude.

  F E
4 years ago
Parts department is on point. Always has what we need in stock. No waiting for shipping, and you can see what you pay for!! No surprises... GSE Signature Flight Support

  Mason Grainger
2 years ago
It feels good to support the original manufacturer. These gentlemen or so courteous and professional. I look forward to doing business with them again.

  William Amburgey
a year ago
Stephen and Clinton were extremely helpful with all my questions and concerns

  victor gutierrez
a year ago
People are super great there !!!! Never fun time break down, but hopefully we'll get 'er back on the road, better than ever !!!

  Patricia Solares
4 years ago
The service is amazing, resolve our problem with the RV, the employees Clinton Shepherd and the manager Alberto Lutz are very respectful and professional