Caliber Collision

4.7 (542)

  10130 W Rochelle Ave, Las Vegas, NV 89147
  (702) 550-6699
  caliber.com
  Claimed

Auto body shop Auto bodywork mechanic Auto dent removal service Auto painting Auto repair shop Auto restoration service

Accessibility

  • Wheelchair accessible entrance

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Corey Bailey
4 months ago
I was not happy that it took 6 weeks. I was told it was painted then going for reassembly and a week later was told it was not painted yet. This was very disappointing. After finished, the external emblems still have not been installed as Im waiting for a call when they come into the shop. They did allow me to pick up the truck while waiting on the emblems so I appreciate that. The finished product for the work done is great! I wish I could give 5 stars because of the excellent work but the wrong info given left me a bad taste so I removed one star. I feel my review is honest, informative and fair.

  Eli Gordon
a week ago
Max and the team at Caliber Collision completely took care of me while my Challenger was getting repaired. From almost daily updates to going above and beyond after we got the car back, Max made sure we were more than satisfied. We will definitely use them again if need be, though I pray that is never needed. Take care Max and God Bless!Eli Gordon

  Kylie Quintanar
a month ago
I am so happy with this place and their services! My car got stolen a couple weeks ago, I am so happy I decided to go to Caliber Collision. Daniel updated me about the progress of my car and the parts that were coming in for it. It was a big help. The front desk was very kind and explained everything to me thoroughly, which I very much appreciated. The best part was, I got my car back a week before I was supposed to get it! Amazing!

  Kaitlyn Wasson
a month ago
Caliber Collision provided an exceptional service experience from start to finish. The team was quick in repairing my car, ensuring minimal downtime and inconvenience. Throughout the process, they maintained excellent communication, keeping me informed and at ease. The staff was universally kind and professional, making each interaction pleasant. Daniel, my main contact, stood out for his excellent service. His attentiveness, expertise, and kindness made a significant difference, highlighting the company's commitment to customer satisfaction. Caliber Collision comes highly recommended for anyone in need of car repair services.

  Jin Z
2 weeks ago
Our service advisor Daniel was very helpful and answered all our questions and concerns when we called. The ladies at the front desk were very polite. I also liked that we can have Enterprise pick us up and drop off the rental as well at Caliber. The whole process was very efficient.

  Michael Schaade
a month ago
Brought in my vehicle to sand and buff out a scratch I had on my driver side door just now. Caliber Collision did an amazing job and hooked me up big time. Great service and was very friendly and understanding. Highly recommend stopping in if you need any body work done.

  gerardo ramirez
a month ago
Caliber Collision provided an amazing service experience from start to finish. Front desk Veronica had a great smile and was really nice. She had a great sense of humor.Service advisor Daniel was great, he kept in contact with me about the repairs great customer services.

  Melb
9 months ago
I wish I could give more than 5 stars. They are booked atleast a month out. HOWEVER SOOO WORTH THE WAIT. My car was done before the estimated completion date. Tracie (my estimator) was amazing to work with. She had great communication. She gave me daily updates. Veronica was the kindest gal and really helped me make sure my appointment was made with no issues. And Sarah was very kind and helped me check out. She took care of me right away so i didn't have to wait. They left my car cleaner than when I dropped off. My car looks brand new!!! Before and afters!

  Apollo Vincent
a month ago
I've been working with this bogus claim adjuster however that does not reflect on the team here at Caliber Collision.The one star is removed because I would have started collecting storage fees with no notice had I not contacted them directly regarding my claim. However it was the poor handling of the account by my claim adjuster, who escalated it to that point.Nevertheless, Veronica & Max have been nothing but supportive during this time. The communication has been transparent since I've started working with them directly & I very much appreciate that.Just had to come back cause the repair was installed with what seems to be a defective product, but I spoke with Abraham and he assured me it would be taken care of as soon as they get the new part.Looking forward to finally taking care of this issue w my truck, thank you Caliber Collision for the excellent customer service.

  Ralph Whittle
a month ago
I had a minor accident with my new car 3 weeks after I purchased it. Caliber Collision repaired the car so it looked like new. The repair was done quickly, I had the car back in three days. Highly recommend them.

  Aurora
5 months ago
Probably the worst mistake of my life to take my car here. Tracie was a disappointment. I saw a lot of good reviews about her and was the reason I decided to take my car here. Worst mistake of my life. My car was in there for a month for a side door repair after an insurance claim. They called me two weeks in of my car being there and told me that somehow the cars door replacement cracked and they needed to get another new one. Ok? so I wait. One month later after constant calling, I was supposed to come and pick it up. I pick up the car, they charge me 300$ for a tire repair not covered by insurance which I paid in full only to find out that no tire was replaced and they let me walk out $300 shorter. I only found out because I went to auto zone and had the guys check my tires. After going back and informing them of their mistake, Tracie couldn t even look me in the eye and elected to have another employee (Anthony) speak to me who said that the tire was placed on another car and I don t know how that happened . Anthony suggested they get a discount tire and fix it on the spot then proceeded to tell me that they would definitely up charge it and better it to fix it yourself. Please be careful and do your research. All of this could ve been prevented if they were truthful and honest about what they fixed. My car definitely runs a little different after being in their care.

  Marilyn Goldstein
2 months ago
From Veronica at the front desk to Daniel, our service adviser, and then Kay who delivered our car to us at the end of the work, our experience could nit have been any better. We will definitely refer anyone that is in need of service. They definitely get a perfect score from me.

  Obdolio Hugo Anica
a month ago
Wanted to take the time to thank Calliber Collision, they did an amazing job on my vehicle! Daniel and Veronica help me out throughout all the way vehicle looks amazing. Friendly staff and Vero makes the front very pleasant with her beautiful smile .

  Amanda Monaco
a year ago
I brought my car in on a recommendation from my insurance company. I was able to get a fairly quick appointment, thanks to Abraham. The drop off was easy. They had me come in to sign a couple of papers before the work could begin. Met with Tracie, who would be my contact throughout the process. She went over every detail on my car to make sure she knew exactly what happened and what she needed to look out for, I was there maybe 20 minutes total. A day later I received a quote of the damage and she was going to let me know when the work would start. A few days later I got a text that the work started and from then on, I got text messages EVERY STEP OF THE WAY! It took them a few days to get my baby back to looking just like she did before someone slammed into her. AMAZING!I was worried about how they would be able to blend the paint since my car is a bright orange and I haven t even had it an entire year yet. But, you couldn t even tell it was in an accident.I will ALWAYS take my vehicles to Caliber at this point. You cannot beat the customer service or their work.Services: Painting, Body & Trim

  Kara Birnbaum
4 months ago
Swift repair on the vehicle, above and beyond customer service, and they cleaned the car inside and out before returning it to me! Communication was consistent throughout the repair, so I never felt out of the loop. This was my first experience with this location, and I would highly recommend them to anyone looking for complete transparency and peace of mind in cosmetic auto repairs. Thank you to Keverynne and the whole Caliber team!

  Mohammed Safan shajahan
a year ago
When I rear ended my Nissan rogue 2019 and when I called these guys, I was told there s like three weeks of wait time before they pull my car to the garage to start the repair work but as soon as I signed the paperwork, they assigned a technician guy call Max. Before that I would like to tell this place is so good the people work they are so professional from the word go from the beginning to the end, I mean the communication while my vehicle was in the bay was spot on.I was notified every week about my vehicle and Max was the guy who was updating me over the text messaging system. I was worried that I would get my vehicle at the end of Feb. But I gave my vehicle there on first week of Jan, by 15th of jan I got my vehicle back. I never ever thought that I could the my rogue that early, because I was told they ll Start the repair work after three weeks of wait time. As my vehicle was done, I went to pick up and I saw my rogue was so clean from outside as it came from the showroom. Everything was spot on five star services!! I would recommend this place for anyone!! I have request in the future if you guys can clean up the vehicle inside after the repair work, it would be great and it will be a great finish to the work. My car was super dirty from inside but from outside obviously it was washed and nice. Overall you guys are best and I m glad this place is located just a mile away from where I live. Thank you again!!!Services: Painting, Body & Trim, Welding

  Karen Dupuis
2 months ago
I had an estimate done in September - wasn t able to be schedule for repair until the end of November. Took 1 week longer than originally planned- in part because they painted the wrong shade and had to redo the work. Actual costs were about 50% more than the estimate. Very poor communication throughout. The car was schedule for pick up 12/15 and no one called to tell us it wouldn t be ready on time - we had to call them. When it was finally ready , I went to pick it up and discovered it still had scratches that weren t repaired at all and something is loose and making a rattling sound inside the door they repaired . The manager gave me his card to schedule the car to come back in at my convenience to fix the unrepaired damages and then has chosen not to respond to any of the emails I ve sent him over the last few weeks requesting to schedule the work he promised to complete when I picked up the car - and thus my review is being left accordingly.

  Hailey Larsen
a year ago
Caliber collision repaired my vehicle after a car accident. They sent me updates throughout the process so I always knew what was going on with my car, used quality parts, and completed it before the estimated due date. Fantastic service!!

  Matt Boudreau
2 weeks ago
Came across very reluctant to assist let alone interact with me (or anyone) at all. Introductions are major. Especially in the realm of business & customer service. Pick up the vibe, yall! Know your value & spread some positivity to the next fella. Truth be told, our world needs it..

  Dindo Venzon
2 months ago
I will tell you right now, if your vehicle needs body work, mechanical work, or even some paint work. This shop will take care of you once you get in contact with them. Traci, Max, Keverynne, Chris, Daniel, and can t forget their manager Abraham that keeps everything in line will make sure your vehicle will look better than the time you first bought it. I ve got into an accident and the process was smooth with no hiccups. Don t hesitate to call this location, you won t regret it.

  Reynaldo De Los Reyes
9 months ago
I dropped my car Monday morning. I was greeted by Keverynne Roy. She explained to me in detail what is going on for the car repair. Updated me all the way during the process. By Wednesday was all ready. I give Caliber Collision excellent job well done.

  Maria M
4 months ago
I recently visited Calliber Collision following a car incident and was thoroughly impressed by the exceptional service I received. From the moment I walked in, the manager and the entire team were incredibly welcoming and professional. They not only addressed my concerns with expertise but also showed genuine care for my situation. Thank you!

  Amber Gianera
6 months ago
First impressions were awesome. The receptionist is super friendly and very helpful. I met with my service advisor Keverynne who checked us in and was very knowledgeable. She gave us a realistic idea of when the work would be finished and in the end, it was actually done before that. I love this place. The waiting area is clean and comfortable, and the staff is super friendly and helpful. I hope to never need to go there again, but they will be my first choice if I do.

  Joseph Nemeth Jr.
4 months ago
Caliber Collison is the best. I have used Caliber for several vehicle repairs over many years is Las Vegas and have always been extremely satisfied! Professional, detail oriented, and always courteous, the entire operation is among the best in the city.

  Bruce Timson
7 months ago
I took my Audi Q5 in Tuesday morning for some minor repairs. I was met by Abraham the GM who assured me although it was a minor job, that it would be handled professionally and expeditiously. And it was. What I really liked was how gracious everyone was especially the receptionist Veronica. This was my second time using Caliber, and it has been a wonderful experience each time. I highly recommend them.Service: Body & Trim

  Holly Fry
2 months ago
Sub-par customer service. I received an estimate from my insurance to get some hail damage repaired. Just moved here from out of state.I called this Calliber Collision to see about getting the repairs completed. I was told to come in so they can evaluate on site and give me a time frame of when it could be completed.I went in on the agreed upon day but the lady who I coordinated the appt with was out of office that day.When I arrived, another lady approached me and asked what I needed done. I explained what the other rep said. The lady in the store seemed completely oblivious to anything despite having my notes from the other rep and my explanation of what needed to be done.I have never felt so unwelcome and misunderstood than I did that day. Her solution was that I should call back the following week to talk to whoever I spoke to before. 1. Clearly there is no communication between employees and 2. I don t have employee work schedules. She wasn t even willing to honor the appt we initially setup so I wasted my time coming in to begin with.To make matters worse, after my experience that morning left a bad taste in my mouth, I opted to call the on shift manager just to get a clear path forward to get repairs done since the rep in the store seemed completely clueless.He seemed completely annoyed that I called and said he would look into it and call me back. It s been about a week and a half now and I assure you he has not called back with any kind of resolution.You are absolutely only a number to this place just another claim they have to fullfill.As a woman and a veteran, it s experiences like these why most women hate dealing with car business .I have taken my business and claim elsewhere but wanted to comment on the lack of customer service this location clearly needs to improve on.

  KEYANO BOSE
7 months ago
Had to get some repairs done for my passenger side door; was recommended through my attorney. Chris did a great job with handling my repairs order, clear and concise at relaying all information to me. Friendly guy as well. Repairs were relatively fast. Would recommend any friends/family to get their repairs done here.Service: Body & TrimService: Body & Trim

  Crystal Martinez
3 weeks ago
Max Freed is so Amazing and Kind!!! He took care of my Mazda right away and was very helpful! Would 10/10 recommend!

  Martha Carbonero
a month ago
I AM IMPRESSED. THESE GUYS DONT MESS AROUND....I GOT AN APPOINTMENT IN 2 DAYS FOR THE ESTIMATE. GOT MY RENTAL CAR. AND MY CAR WAS REPAIRED IN 4 DAYS.....THEY R THE BEST!

  Veronica Fink
6 months ago
There are not enough gushing lovely words to describe how happy I am with the service to my vehicle AND customer service I received at Caliber Collision Summerlin Center. They got my car back in order faster than anticipated and did an exceptional job. They have always been professional yet warm when interacting with them from the intake walk around to picking up. The fact that they gave my car a quick detail before they gave her back says everything you need to know about them. 13/10 would use again. Special shout out to Keverynne Roy, the wonderful lady on intake whose name I didn't get, and Veronica.Service: Body & Trim

  Opening Hours

Monday 7:30 AM-5:30 PM
Tuesday 7:30 AM-5:30 PM
Wednesday 7:30 AM-5:30 PM
Thursday 7:30 AM-5:30 PM
Friday 7:30 AM-5:30 PM
Saturday Closed
Sunday Closed

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