Brake Masters #221

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jade Allen
a week ago
They have a great staffing and it is clear they hire based on their customer base - friendly, calm, and informative. They will try and work with you and have some payment plans; however, their prices can be a bit steep. Car feels amazing and I am very pleased with the service I received.

  Brandon S
a month ago
My wife and I came to Vegas for some time way and had issues with our vehicle, we called around and nobody had any openings, we came across Brake masters and met Thomas and his staff. They were busy and didn t have to squeeze us in but they did and got us on our way. No unnecessary expenses just straight to the point and we were back on the road. Thomas and your crew thank you for being honest and right to the point, would hesitate to do business again. A++++

  Sarah Ermilio
4 days ago
Worst oil change experience I ve ever had. We were quoted a wait time of just over an hour because we didn t have an appointment, fair enough, we walked around the park and got food. After an hour and a half we went over and they didn t have the oil filter we needed in stock. So we waited and waited, finally they were done after over 2 hours. When I asked the lady if there was anything she could do for us for TWO HOURS of waiting, she said nope, we didn t have an appointment and they don t carry any of those filters anyway. But when I asked her why she didn t mention that she said they didn t know if they had it in stock until they ran the car. So how could you quote us a time then if you didn t know?? We were planning to make this our new spot for the price and proximity, but never going back.

  Trish
a month ago
Excellent service, honest, worth the price, my go-to service shop from now on. No more dealerships ridiculously out of control prices for the SAME services! Thank you Brake Masters Manager and Mechanics on Rock Springs and Lake Mead for your respectful demeanor.

  John Martin
3 months ago
This Brake Masters is truly amazing. They lost me in the system, after they switched to their new one. In the process, they lost all my info, after I had purchased the lifetime warranty on my brake pads. I'll just say this...Rich, Tommy and Andrew aren't just employees. They're there to really take care of you, and put in the time and effort to solve your problem without any complaining, as if they owned the place. My case took a couple weeks, but they eventually found me, and I know it was not easy. For this, they have a lifetime customer. Not only do they have amazing work ethic, but they do their job very quickly, yet at top-notch efficiency. Also want to give a major shout out to Christian at their corporate office, who also was very prompt in not just addressing my issue, but solving it in literally 2 days time. Thanks to you guys at Brake Masters. For real.

  David Heid
4 months ago
I had been to this location before and was very hesitant to come back. The last time I was there it smelled so bad of smoke in the waiting room, I chose to wait outside in the cold. Anyhow, big change this time around lobby/waiting area was visibly clean and smelled fresh. Simple things, but made a much different impression. Also, not sure of Tommy s role, but he is certainly an asset to the company. I had a warranty issue and I really wasn t sure what type of help/service I was going to receive, but Tommy was very responsive and made sure I knew he was going to take care of the issue. He also worked around my schedule and allowed me to bring the car in late in the day and still completed the work. It was a great experience all around and I wouldn t hesitate to recommend Brake Masters to family or friends.

  Melissa Warren
2 months ago
This location is great! They are very thorough and explained everything to me as to how the parts work and why they needed to be replaced. As I was waiting, they were awesome to the other customers too! I highly recommend Brake Masters to others looking for a place to take their car

  Troy Grady
a month ago
Finding a good mechanic out here has been rough! Tommy got me to come in for a free inspection ...talk to me like a human scheduled my appointment for next day he wasn't there but rob picked up right where Tommy left off and shot me straight..I didn't get the mechanics name but I'm glad I found them! I'll get all my work done here!

  Bobbi Rose Kirkpatrick
a month ago
I took my car here and Andrew was the guy who helped me out. Thank God, I went here. My car had been shaking pretty bad for over a year. Last year I took it somewhere and they did NOT fix the problem. I'm so thankful to these honest mechanics! Thank you, Andrew and the mechanics!Update on 3/22/24 Laya was the friendly lady that helped me today! She is very helpful in every way and I always appreciate how honest they are here! Thank you again!

  Capricious The Great McPhillipson
5 days ago
Tommy was amazing. We had a couple issues but he was amazing and took care of everything.Now I have a car that stops, YEAH!

  Thomas Brown
3 months ago
Only got an oil change, and it was only my first experience. However, the way I watched the manager interact with both his employees and the customers, you can tell this shop operates with integrity. Which is important with so many bad mechanical/shops in the city. I'll be back soon.

  Fernando Brown
5 months ago
Called to get a quote for the wife s GLE and Rich had me swing by to get an accurate price. Squeezed me in same day and I m very happy with the work. I was reading some other reviews in the lobby, I feel a lot of the lesser ones are from people that don t understand sometimes you run into issues and that delays repair times. I m happy and I will be back!!Service: Brake service & repair

  Kyra Thompson
3 months ago
Andrew is my Go to Guy he s nice and will do everything in his power to fix the issue. Although it took quite a few times to get it right, eventually he did and vowed to make sure I was a satisfied customer.

  Lacastra Colclough
3 weeks ago
You have to go to Brake Masters because they don't advertise you won't here about there work only word of mouth because they know what they are doing to your cars very good work they explain what is wrong with your car They should be number 1 in the business not trying to over charge just good work Just try them you won't regret it.

  Tara Rollins Plant
2 months ago
Honest, fast and no price gouging! Andrew was super helpful. They fixed my brake caliper and it was nearly half what the other place I went quoted me for the same job.

  Sandra Mcgowan
5 months ago
I choose this place because earlier in the yr stop by the men said my squeaky noises where from the tire polish my breaks where good. Now moths later new people in shop. "Your breaks are good possible in a yr or two you should replace them. You only have a 1/8th of in grab on front nothing major you can wait. I would only suggest replacing front but it's not a must today. The back are solid." They walked me out to show me. So with the honesty not to take advantage as well as two times I went and both times to say you don't need all four replacement today showed me it wasn't able the sale. I did go ahead and replaced the front they did it in 1 hr. I went to Miedus buffalo and alt beginning of the year they wanted $780 for all four. Funny thing they never took tires off I had wheel lock that they never asked me for. So based on that fact I will return to Brake masters possible for my 60kg tunup.

  kofadees sitto
3 months ago
This is the first time I changed my car's oil here. They are very friendly people. I advise you to go there, they care about the cleanliness of their work, thank you guys

  Oscar Savalza
5 months ago
Was early in the morning, I didn't have an appointment, but they took my car anyway and at good price..thanks everyone there...I will bring my other car for service definitely...

  Amir Ali
8 months ago
Very honest people. I took my Benz to get the brake pads and rotors changed because my brake light came on. When they started working on my car, the mechanic told me the pads and rotors were fine and that a wire had torn from the sensor. He replaced that for 30 bucks. I feel like many businesses would have changed everything to make money but not these guys! Appreciated the honesty and hope to come to you when I really need the pads changed!

  Nidal AkkeLah
a year ago
Josh and Jeff were super friendly, knowledgeable, and also the rest of the technicians as well.Clean, efficient, and fair prices business

  ama Enna
5 months ago
Very honest & professional . The Manager Andrew is a young man but very talented as soon as he drove my car by my himself , he exactly told me what other mechanics said , he was so courageous to do drive test and drop me nearby until they checked my car . I highly recommend it to deal with this place to avoid wasting time and money with others .

  Lisette Ruedas
7 months ago
This store is hands down the best in town! We ve been searching for an auto shop for a while and so happy we gave Brake Masters a chance! When I called ahead, Jeff was very professional and provided all the information I was inquiring about. When I was able to make it to the shop, Jeff was super friendly and HONEST! I m really glad I got a second opinion on my brakes/rotor, otherwise I would have paid for something I didn t even need. Thank you Brake Masters team! We will be back to bring all our cards and highly recommend you to all our friends and family!!

  Reina Scarazzo
7 months ago
Great honest reliable service. Professionals at work! Thank you so much Jeff & the boys... seat covers I could cry happy tears. My interior has had more damage by grease from servicing my truck!The carelessness of some of the other places. My interior looks brand new. Can't they see that?Break Masters did a big greasy job on my truck & not 1 spot of grease on the interior. And they cover the seats with plastic. You guys are my heroes!I'll be back!Thanks again!Reina

  Liz Sanders
4 months ago
Brake Master #221 did a excellent jobOn my 2007 Mercedes Benz E550Try there service they are excellentI was so glad I went thereThey worked on my other Mercedes BenzLast year and did a great great jobLizAll business

  The Master
a month ago
This is the best store. They are amazing. Very honest and fair in the pricing. Highly recommended.

  Marc Hunter
4 months ago
Rich, Tommy ,and team at Brakemasters are my go to for all my vehicles. They are knowledgable, fast, and provide high quality service. Thanks guys.

  ST
8 months ago
We were travelling through LV when our rear brakes began to make an incredibly horrible noise. I contacted this location and spoke to Andrew. It was just about closing time however he waited for us to bring it in. While we were waiting for an Uber back to our hotel, he let us stay inside until our ride came.The next day before 8am they called with the diagnosis. They proactively had the hardware brought in and made all repairs in under 2 hours. (Including oil change).When I picked up the vehicle they showed me the damage, explained the repair and invoice in detail. It was fair. The service was excellent.I'd like to thank the 3 gentlemen I interacted with over the 2 days for being professional and efficient.*I'd highly recommend seeing them for your automotive service and preventative maintenance.

  DIXIE NORMOUS
2 years ago
Came here for a 3rd opinion. And I'm glad I did. Rich and the boys are so thorough with my car and they explained everything to me. Now we're never going anywhere else again! Tell them JOY sent you.Update: 01/24/2022 Came back here bc Rich and the boys did such an amazing job last time. Had my brakes, rotors and suspension done. Everyone went out of their way to make sure my car is done right.I hope Rich and Devon get the credit they deserve for taking such good care of not only my car but also meService: Brake service & repair

  Glamorious Bell
7 months ago
I assumed I needed brakes so I went in for the free brake inspection, they advised that I didn t need brakes but a brake flush, I scheduled an appointment for next week and went about my day. I m making this post for any woman who is scared to go alone to auto repair shops. Brake Masters have integrity and are honest people, for that I m grateful I look forward to my appointment Thanks to my service Tech Andrew and the staff at Brake Masters for being truthful.

  raye jones
6 months ago
Polite, efficient, and very well addressed in the automobile repair department! They went the extra mile for me and I've been going to Brake Masters for about five or six years. And I don't see myself going anywhere else if I need my car worked on!