AutoNation Toyota Las Vegas Parts Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ronny Pichilla
3 months ago
Auto parts, inside AutoNation Toyota.I just came for front brakes for my Tundra; I had the VIN # so, it was easy!

  Judy Ortiz
2 months ago
My experience was great! I ordered a part for my Prius he said it would be in the next day then he called me the next day and said the part was there and we picked it up. Was a very easy process!

  Noe Vasquez
a year ago
Quick service but NOT friendly at all. In the quote for the oil change, it was never mentioned that they would charge me for wiper fluid. $3.99 appeared on the invoice. When aaked why? David mentioned "it's part of the service". I was quoted $69.95 for the oil change but they arbitrarily added $3.99. It's a shame that they sneak this into the bill. I know it's a small amount but it's the principle that counts. When questioned again, was told to speak with the manager. I was already running late for work. Seems they count on this. If they process avg 100 oil changes a day, thats almost $12k a month.I'm not returning.

  William Andrew Young
2 years ago
Spoke with the service manager Chris Toth and with my service rep Michael Bigness about being overcharged for the labor on my cabin air filter. They charged no labor for, engine aire filter, windshield wipers, or tire checks but claimed that $36.95 was justified in charging the labor for my cabin air filter replacement. My oil change took 3 hrs. Terrible service from Chris and awful follow up and response from Michael.Would truly not recommend this Toyota dealership to anyone. There are options in Vegas choose literally anyone else.I also asked they remove my information from their system and stop emailing and contacting me. Chris said there was nothing he could do for me in regards to that and I had to call corporate in Florida. Ridiculous. I love my Toyota Prius, I will honestly go drive 12 hrs back to the dealership in Texas for service before returning to these people at AutoNation.***update*** toyota began automatically scheduling additional appointments for my vehicle to be serviced. i called and spoke to someone in the service department who informed me that they DO have the ability remove me from their mailing, emailing, and local offers. chris told me they could not remove my information and literally told me to call a 1-800 number and be on the phone with corporate instead of doing what i asked. i am thankful the employee who helped me when i called informed me of this and removed my information as for chris, you really are not a good manager.

  M D
2 years ago
This place is all about quantity over quality. They serve the Las Vegas areas to make money. They don t care about you or your time, they just want your money. The average wait time for an appointment to get your car serviced is 2 hours, without and appointment it s 3 to 4. This is what Joey said to me today when I asked if my car was done being serviced. I ve been waiting 2 hours. I called and made an appointment to save time in my day.When I mentioned that the location in Texas I dropped my vehicle off at didn t take 2 hours his response was well, Texas doesn t service this many cars each day. My response was then maybe you shouldn t be booking this many cars if you can t finish one in under 2 hours. Getting routine maintenance done shouldn t take 2 hours.

  Jay S
2 years ago
This is the last time i plan on going here ever, for purchasing a car or getting service. Their information isn t consistent. They deliver the wrong information everytime to their customers and they provide the worse services, ive never had such a bad experience in my life. Even when it comes to buying a car. They made it some complicated purchasing a car when buying a car should be more simple especially with how advance our industries are now. But they are still living a generation behind and dont know how electronic checks work when my bank is trying to explain it to them. The people who manage this location should just find new careers as they dont do anything for their customers. Im told I can come in for service and just walk in. Then 7 am comes around and I get there, then they tell me I cant walk in? They dont accept walk ins lol wasted 25 mins of my life driving there and 25 mins driving back home and not to mention-making me wake up 6 am in the morning to get ready. If you are all about quality service and experience, i dont recommend this place at all. I would suggest driving to another toyota location for an dxtra 10 min drive just to experience better service. The people David, Rudy and Another manager i dont recall the name, only listens to the problem but doesnt do anything to help the problem. Overall worst experience buying or getting service with this location.

  Stephanie Blair
2 years ago
I'd give zero stars if I could. Always saying I'm not under warranty. They threatened to keep my car for a part clearly under warranty (i showed them where in the warranty). Ivan refused to call the warranty department after his manager told him to. Kept me waiting for hours pretty sure just to be rude. Ivan and his manager yelled at me that it is "only $40 so why not pay". I ended up paying because they refused to give me my car. Called Toyota when i got home. Took 5 minutes for them to tell me the part IS COVERED and now I have to go through reimbursement. You can tell they're desperate now and trying to nickle and dime everyone. Crooks. On top of this a few months ago they sold my husband tires and then put the wrong ones on his truck. Tires not rated for his truck, which is very dangerous. Upon leaving ivan said "tell your husband to drive into a lake with his tires". Not professional at all. From now on, willing to pay the $100 deductible just to deal with someone else. Who knows what they'll threaten you or do to your car.Update: Toyota called me wanting more information about the circumstances and tried to get me in contact with Jon Tenaya who I'm guessing is the manager there. When Toyota tried to put me through John hung up on me then repeatedly told Toyota he already talked to me and handled it. Even Toyota knew they were lying. They've (managers, receptionists, everyone) been incredibly rude to me and clearly Toyota.DO NOT TAKE YOUR CAR HERE IF YOU WANT SOMEONE YOU CAN TRUST. WRONG TIRES. DIDN'T REPLACE VALVE STEMS. HELD MY CAR FOR TWO HOURS UNTIL I PAID FOR A WARRANTY REPAIR. REFUSED TO CALL TOYOTA FOR OVER TWO HOURS TO GET AN ANSWER.

  Ralph nav
2 years ago
I ordered several times from the parts department, specifically this location. Most is normal, but I d have to give them 1 star for answering their phones. Got transferred and hung up on. The names of the reps that answered the phones were Don and Chris. If you are understaffed then hire more people. It s almost as if nobody wants to take responsibility of answering the calls. Location: Sahara

  Marc Needleman
2 years ago
Have Christopher Crossman sell you your next car. I was very hard on Chris and his Manager. I realized I was wrong and went back the next day to apologize. Chris gave me the deal I wanted on my 2022 Toyota Cross XLE. I am hoping to take delivery the end of December. I had gone to every Toyota Dealership in Vegas and AutoNation had the color and options I wanted. If you are looking for a Toyota,go to AutoNation and please ask for Christopher Crossman

  Javier Livia
2 years ago
Horrible experience, it s the second time trying of replace my battery under warranty. Don t buy any battery from there because when u needed replace it they don t want to do this and they gonna ask you many questions that happen years ago. easy way to do this on other auto parts.

  Lucero Duarte
2 years ago
Had posted a review about my full experience. Was talking to my coworker rn about my experience and came on here to show her my review to give her more details about what happened. My review got deleted. I wouldn't recommend this location. Go somewhere else

  Mark S
4 years ago
They're professional, fast, friendly, and competitively priced. This is the only place I've had my RAV4 serviced.

  Tifftreres P
2 years ago
The service here at AutoNation is outstanding. Great service. Jose Jiminez is very friendly and does a great job. Thank you

  Lee Armstrong
3 years ago
Very nice dealership. Service was quick and friendly. Thanks paets department!

  Gordon Hummel
3 years ago
Clean waiting area and staff helpful keeping me updated on progress of the work being done on my car.

  Kimi Stussy
4 years ago
Nice car salesman at dealership

  Ed Garcia
a month ago
You are a fraud, you only look out for your interests... the worst business I have ever done in my life. And for an oil change almost 3 hours...They are a fraud