777 Towing

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jackie E.
9 months ago
A positive experience with this company. Although it took little over 3 hours to pick up my car in a busy night with some challenges, they managed to do their best from the begging to the end.I was assigned to this company by CARMAX after being cancelled by another towing company.Once they received my request they kept me informed about the estimate time of arrival.Tracy was very informative and polite over the phone. Hassan was the truck driver, very knowledgeable and quick. He kept me informed until my car was dropped in CARMAX. He even sent me a picture of my car parked in front of the service entrance in CARMAX.Thanks for assisting during this stressful situation. I would definitely recommend this company.

  G Ito
a month ago
I recently called AAA for a tow. Rafael Miramontes was the driver, he was very professional, friendly and knows what he s doing. If you use this company, ask for Rafael, hope the company gets this review and recognizes Rafael!

  Alley Marie
3 months ago
Be prepared to wait. That s just a given. We had this company come out after calling AAA for a tow. It was a very busy night with delays. It was 4:45 - nearly 9 pm before we had our turn. I ended up getting a ride home since AAA told me the driver will call when it s our turn, we lived 7 minutes away so I went home and left the truck, I recommend that because the driver did call to update and let me get there in time to meet them and he was 20 minutes away so it worked out. I don t fault the company on the wait time. They have a tricky job to do and don t want to damage anything in the process. My review is based on the service alone with the tow process. The service we received when we finally got our truck towed back to our house was great from what I saw with no issues and he did the job well. Very polite and friendly, Jorge was our driver. Thank you!

  Tonia Marzett
a month ago
My car insurance used 777 towing to tow my vehicle from the dealership to my residence the driver of the tow truck could not drive the tow truck when he brought my truck home he put it in my front yard next to my driveway where my truck was originally supposed to go he said his truck bed was too long to put my truck in the I called my insurance and complained for 2 weeks called 777 they said I had to pay for another tow for them to come and fix it

  Tiffany Tyson
3 weeks ago
My tire was blown out when I got off work.I called Triple A and they sent me LEVON.Levon was full of joy upon arrival he joked around with us you can really tell Levon loves his job. Thank you so much for your exceptional customer service going up and beyond for your customers. It was very cold outside but Levon energy warmed us all up and kept us going. I wish you well Levon thank you thank you thank you !

  Allen mc
2 weeks ago
Save yourself the hassel with this particular company they will throw you through a lot of loops telling you one eta and than turning around and saying another eta. Been waiting for over 5 hours just to for them telling one thing than turning around and saying another. W�nt through my insurance to have to cancel my roadside assistance cancel with this company and go through a different one.

  John A
2 weeks ago
Zero stars. Called for tow 2:40pm vehicle not picked up and it is currently 9:45pm. My recommendation is you could get a faster to from Baker. 777 minutes or 13hr tow.

  Kevin Searle
3 months ago
I d give negative stars if possible 1st wasted 25 min. Putting an order in while in a dangerous spot on highway, then no show and told longer wait when I called back. Ended up canceling and going with reliable tow company much better service and could understand their dispatcher English

  Paul Knight
4 days ago
One of their drivers scam me out of $100 on April 11th 2024 at 10:00 p.m. on William Street in North Las Vegas, please stay away from this place they are scammers thieves and will not pay you back. If you figure them out they just lie for their drivers.

  Drew
7 months ago
I requested a tow at 11:30am. I was told it would be a 90-120min eta. 120min passed, I called to get a status and they told me it would be another hour. An hour goes by, and I call back to see where the driver is. I m put on hold for 10 minutes for them to tell me it will be an additional 45 minutes. Long story short I waited from 11:30am-4:15pm stuck on a busy freeway, for a 10min drive to a tire shop! Horrible service, unprofessional front desk lady!!!!!!!Service: Car towing

  Maria Gomez
2 months ago
Would give 0 stars if I could. I m insured thru Progressive and they submitted a claim for a tow on my vehicle. I waited over 2 hours and still no one showed after being assured a tech was in route and within an hour from me. I called again for an update on which they informed me that the tow I was waiting for was broken down on the other side of town. Not a single soul called or messaged me to let me know this had happened. Mind you I asked for a tow a 11pm, and at 2am I was still waiting! Horrible service and if it s partnered with your insurance switch asap!

  Kristina Hutton
a year ago
Warning to anyone looking for towing-LOOK ELSEWHEREIf I could give a lower review I would.This company is horrible! If you have any other choice please take it!! We had to use 777 Towing through AAA unfortunately and have a list of complaints. Starting with the very small issue of them being late with the excuse of not being able to find our car (it was in the middle of the road and the car is bright blue!). Secondly, they caused extensive damage to the front of our car when they insisted on leaving the car on our driveway. The driver/technician even admitted fault and even texted us later in the day that his boss would contact us. He also even took before and after pictures of the event however ever since the occurrence they are dismissive and will either hang up on you or put you on indefinite hold as to avoid the situation. We are now going on 2 months since the towing incident and still are unable to get a hold of anyone. Their most recent excuse is that their employee is out of the country....The one and only response we have received through text was to make a claim with our insurance rather than them take any amount of liability.They have absolutely no customer service and no accountability. The amount of integrity it takes to run this business apparently is 0.We would greatly appreciate the acknowledgement of them being at fault and perhaps even contact from the business which has yet to happen...Service: Car towing

  Linda Roybal
2 months ago
THE DISPATCH LADY SHOULD NOT DEAL WITH THE PUBLIC. Sent tow truck to wrong address and then preceded to overcharge us for their mistake. She is obnixious, rude, and very unprofessional. No company integrity whatsoever. Cheating the customer and the roadside insurance seems to be a normal business practice. ZERO STARS.

  Zack DeOrnellas
a year ago
If I could offer any advice, your better off pushing your car than letting one of 777 Towing's drivers touch itMy Evo broke down and I needed a flatbed to tow it. AAA contracted 777 to do the tow for me. Upon unloading the vehicle, the driver decided it "needed momentum" to offload so rather than safely winch it off of the flatbed, he let it roll off the bed freely, allowing the brakes to slow its decent. Despite getting onto the flatbed damage free, the lovely driver managed to scrape my front bumper, pulling it off its clips, breaking the mounting points in the fender wells, bending my fenders inwards, as well as popping the weather stripping off of the windshield because of how the fender warped. 777 is refusing to take accountability for their drivers inexperience and mistreatment of my vehicle. I'm going back and forth with AAA at the moment to get the issue rectified.

  Alan Machado
a year ago
I rented a Tesla through Hertz. apparently the used different tow companies for their roadside assistant program. I got a flat this morning and Hertz contacted these people to come out to tow my car. They took forever to come out, originally they said it was going to be 1 hour but they ended up showing up three to four hours later. The Driver was very rude, for not reason at all. I couldn t believe the way he was talking to me, at one point I asked him if this was his tow company because I couldn t believe how he was talking to a customer. I believe the name of the driver is Hasm, I might not have the right spelling for his name but his truck license plate is 900 U15

  Lillian Lemaire
3 weeks ago
Leo, helped me out tonight, he is a pleasure and joy and all around amazing person to depend on and get help from in a time of need. Thank you 777 towing and especially Leo!!!God bless you and your family :)

  Mexica Momma_of_4 Mexikasitlallin
6 months ago
I call 777 every time I ve needed a tow.Sometimes I ve experienced slight time delays but if you willing to practice patience as a virtue,They definitely get the job done and have always provided a kind honest reliable service to myself and the people I ve recommended.I know firsthand treating people the way one wants to be treated is a factor so the operators and drivers have always been kind and there when we needed them .Thanks for the yearrrrrrsssssss of great service to our community.Services: Battery service, Motorcycle towing, Car lockouts, Special vehicle towing, Car towing, Fuel delivery, Local hauling

  Richard Torres
3 months ago
I prepaid $215 to tow my truck. After waiting an hour tow truck person showed up and said I had to pay an additional $200 cash. Once I said I was not going to pay cash because I need a receipt. He then said he couldn t take the truck. I asked why he couldn t have his office do credit card. He said because their systems were down. Something about the new owner hasn t set it up. Sounded really suspicious.

  Dayja Campbell
5 months ago
HOORRRIBLEEEEE EXPERIENCESSS . Not once but twice!! The first time I waited over 8 hours for a tow!! Yes 8!!! Note that they would keep giving me incorrect eta and never came! Had to cancel and call another provider as this was with my insurance. The second time the driver refused to call Back or answer calls after he mentioned I gave him incorrect location of my vehicle, which I m questioning because I have gave the nearest exit near me. Long story short THEY TOWED THE WRONG CAR I CANNOT make this up. Then after I already contacted insurance and got towed under an hr the dispatch rep called to apologize to me and called the driver an idiot. That is beyond unprofessional, all she had to do was apologize on his behalf. Would give 0/10 if I could.

  Epiphany1882
5 months ago
Snake eyes with this place. Wish I had seen this business's poor ratings previous to this.....Through Good Sam, 777 towing was selected to provide tow service. I paid for the extra towing cost to get the service. I then called 777 to get a better ETA if available. The woman working was rude, saying they didn't recieve payment and has not sent a truck. She said I would have to call Goodsam back to find out whats going on. I did. The rep that was helping me on this next call contacted 777, got a rude experience, and came on the line to tell me they (777) cancelled the tow and wouldn't do the call.Good Sam logged her poor customer service and reported the business as such. I called to speak with a manager at 777, was told there isn't one in and wouldn't reveal when one would be back. I advised her of the experience she was not providing, and she said she didn't care. She also terminated to call twice during this exchange.She lost almost 200 on this tow, and potential repeat business.AVOID THIS BUSINESS.Funny edit: the tow guy that did help me from another company had used to work for them. He advised they are liars and cheats, as well as thieves. Buyer beware!

  express hairself
5 months ago
Called at 8:32am and it s 10:15am, still have yet to be towed. When I called at 8:35am, dispatcher quoted me an hour. I called at 9:22am, dispatcher quoted me 35 mins. Just called again at 10:13am, dispatcher said 30 more minutes. At this point, I rather give my money to another company even if it s double the cost.

  Ale Bautista
6 months ago
If I could give less stars I would.Had to use their tow service on 9/22/2023 took about 4 hours to finally get a person out the ladies who answer the phone we re so rude and kept saying either 15 mins or an hour had I not already paid for the service beforehand I would of cancelled the driver is not to be blamed for the horrible service the office provided had they been honest about the time it would take it would of been different please look for alternative placesService: Special vehicle towing

  Gabrielle Goodman
8 months ago
I had a tire burst on the highway on Friday night at around 10:50pm. I went through my insurance to get Roadside. I was then connected with 777 Towing at 11:00 roughly. I did not have a spare so tow was the only option. The driver arrived about an hour later. I initially had the drop off location to my house and planned on taking care of my tire the following day since it was super late. However the driver proactively advised me of a 24 hour tire shop pretty close to where I had pulled over. We pulled over and with his help we were able to get my tire replaced within an hour. I want to thank him for his professionalism, patience & being so willing to assist. Especially with them being super busy that night with inclement weather. I thank them for being timely as well. I thank him for going above and beyond. I will definitely be requesting their service if I m ever in the same predicament again. Lastly I want to mention that I did call and speak with their dispatcher as well. I called shortly after they were my confirmed tow company just to ensure that their timeframe was consistent with what my insurance company was advising Me. She was really please and reassured the timeframe that was given! Thank you!Service: Car towing

  Doc Duggan
2 months ago
Never had a good experience with 777. Can't say much more beyond that after multiple tows.Cars show up. Towed without waiting for keys. Cars dropped 4 streets away like no big deal.Mass hate .

  Greg Allen
8 months ago
If I could leave zero stars I would. After waiting over 4 hours in 115� heat they kept telling me their guy was on the way. Every 20 minutes I got an update that their guy was on the way. After 4 hours, they told me they had no trucks and no one was going to come. Hopefully Verizon roadside cancels their contract because they are the worst liars I have ever dealt with. And I never leave bad feedback. But this is beyond reasonable.Service: Tire change

  Pretty Lionel
6 months ago
I can't judge this whole company on one IGNORANT, DISRESPECTFUL receptionist, but if I could this company would FAIL We called AAA for a tow and they went through this company NOT ME and I'm kinda happy because I WILL NEVER RECOMMEND this company for anything just because of your DISRESPECTFUL RECEPTIONIST Y'all BETTER teach SANDRA some RESPECT , RECEPTIONIST SKILLS, AND COMMUNICATION SKILLS

  Kendo Miller
a year ago
Thank you so much 777 Towing. You guys are the worst. You totaled my wife s vehicle that was parked in front of my house while your driver, Dejon Maurice Morris was distracted with his GPS. Even worse, he wasn t going to stop until my neighbor flagged him down. Thank God my wife and newborn daughter weren t in the car. The owner, Savendra has been completely unhelpful in this situation and hung up the phone when we told him we will be settling this through our insurance. Maybe my attorney should contact you. Way to go 777 Towing!!

  Kia Baker
5 months ago
Worst customer service experience ever, I told my insurance company if they ever send me to this place I'll drop them. Literally every woman that answers the phone talks and behaves like they smoke a carton of cigarettes a day. Nasty behavior, nasty people. How are they still in business?

  Macadoja
a month ago
Worst experience ever the guy on the phone gave me the run around and fake times . Save yourself time and call your insurance avoid these scammers they take pride in wasting your time on a rescue !

  George Stewart
9 months ago
Waited over 6 hours for truck to arrive. They contacted our insurance company several times telling them the truck was here. Stroked us all day about arrival times. Hung up on us several times. Absolutely awful service. Would never use them again for anything!When the driver finally showed up, he was great. I tipped him $10.Service: Car towing