Alpine Towing

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Nikki Meyers
a year ago
Awesome experience with Daniel at Alpine Towing. Called through AAA after my Ram went into limp mode while on vacation. Daniel showed up within about 45 minutes (insanely fast for getting around Lake Tahoe) and was very friendly and kind. We got the truck loaded up, his tow truck was new, safe, and the correct size and type for a four wheel drive truck. He towed the truck safely and quickly to a Dodge dealer in Reno where it will go in for repairs. I was extremely impressed with my experience with Alpine Towing, especially during a stressful time. They've been operating in Lake Tahoe for 29 years and handled my situation perfectly.Service: Car towing

  Carolyn Khvostionov
3 months ago
Awesome service through Dan and Patrick getting our car unstuck after a storm. It was a very challenging job to say the least, and they got the car out on touched. Very grateful.

  Steven Bongiovanni
3 months ago
Ben was very helpful after my accident, providing advice, recommendations, and reliable service. He was always available to reach and was very helpful. Thank you Ben.

  Kristyn Bauer
a year ago
Got locked out of my car as the snowstorm started. Ben was there within 40 minutes (he had to drive from Incline to Tahoe City.) He was extremely professional and very nice and got us back on the road quickly. Very happy with the service, highly recommend! Thank you Ben at Apline Towing!!!Service: Car lockoutsService: Car lockouts

  Sohail Khan
3 months ago
Ben was rude we had check out time 11am in Lake Tahoe and he refused to tow my car through AAA.

  Liliana Castillo
a year ago
Thank you Megan for your knowledgeable and friendly customer service! She definitely went above and beyond trying to helps us get a tow even if at first it seemed they might not be able to do it based on the issues with my car. Once we figured those out, Ben showed up within the estimated time frame and was able to get my car into a shop. All of this in the midst of winter storms and a very busy season when other companies didn t even want to attempt coming for my car. Thank you Alpine Towing!!!

  Alisa Sheldon
4 months ago
The driver arrived within 15 minutes of my call and was friendly, professional, and courteous.

  Sam L
a year ago
Alpine Towing was such a Godsend for my friend and I when we were stranded in someone's driveway and her car's ignition switch went out. We did need to get it in neutral so they could come get us. The other place we had tried seemed almost bothered we were calling and wanted to give us their "best advice," when really all we wanted was a tow! Their General Manager was actually the one who came to get us, and we had a really nice conversation as we drove to the repair shop. Also, Megan - who answered the phone - was so kind and courteous - we love Megan! Thank you again!

  Scott Forrest
a year ago
Breaking down or under pressure to move a car to the shop is never fun. Living in South Lake Tahoe with a number of classic cars I find myself in need of an expert more times than not. The team at Alpine Towing is kind, courteous and supportive on every level. They truly care about you as an individual and in making sure you are safe and back on your way as quickly as possible. This has not been my experience in South Lake Tahoe and am so thankful that Ben the General Manager, Megan in Dispatch and Daniel in towing have no problem sending support anywhere around the lake to save the day! There are not enough stars to thank this stellar team. Looking forward to you opening more Alpine Towing Centers around the Lake as quickly as possible!Services: Special vehicle towing, Car towing, Long distance hauling, Local hauling, Battery

  Atif Khing
3 months ago
Don't waste ur time on these guys if ur stuck in lake taheo.worst attitude and worst experience ever.

  Jeff Pursel
2 years ago
Outstanding service beginning with Megan who went beyond just taking the phone call and dispatching a truck to a rental car accident. Driver Ben very professional and courteous - even got a follow up call from him making sure that we were able to get another car from the rental company. Both were a welcomed relief after receiving very poor service and multi hour delays from the rental company s roadside assistance call center.Service: Car towing

  Ruth Brittin
a year ago
Transmission went out on a saturday morning height of tourist season. They came via AAA, quickly , helped diagnose issue, took plenty of time to explore options, treated me respectfully, ended up hauling car to Roseville over weekend. Very satisfied do far. Recommend as they were very helpful in a big pinch!!Services: Car towing, Long distance haulingServices: Car towing, Long distance hauling

  Kathryn Glasgow
a year ago
I had a great experience with Ben from Alpine Towing. He was knowledgeable about my Subaru and went out of his way to explain a few things to me. Fast and courteous, A+

  Phil Phildoh! McNeil
2 years ago
After needing a tow this past weekend, the call was made to AAA to arrange a tow. AAA dispatch the call to Alpine Towing and we waited. After an hour, which was the quoted time, the driver drove right past us didn't even stopped and kept on going with nothing on his truck. My friend call Alpine Towing to ask why he didn't stop, and he said "I don't have time" to which I asked why is that so when you're a contracted employee by AAA towing, and you get paid both directions for your services? He proceeded to say that he only gets paid one way, which is a lie because I have friends that are contractors for AAA. Thankfully we got the situation resolved, but I would not recommend this place if it was the last place on Earth to get your vehicle towed. You also might want to take a closer look at your AAA membership if you were to be in Lake Tahoe and needed a tow over the hill to either Nevada or Sacramento Valley.

  Ali Khan
3 months ago
Terrible service I don t recommend them at all save your self a headache.

  alison davis
2 years ago
Meghan was amazing to deal with! So friendly, responsive, helpful and professional. Rare to get such great customer service. Thanks enormously for your help with our break down.Services: Car towing, Long distance haulingServices: Car towing, Long distance hauling

  muhammad bilal
3 months ago
Very bad customer service make sure don t call them

  Monica Cain
5 years ago
My car was needing to be towed to a shop here in town after another tow company had done some damage to it and Chris from Alpine towing drove all the way to Carson City from Incline to tow me. When he arrived he assessed the issue and was able to trouble shoot the issue with my cars computer and FIX the issue with out me even having to take my car to the shop. Je literally saved the day! I highly recommend him and Alpine towing.

  Zeke Garfield
a year ago
I would have suffered a slow Painfull Death. Hot day little water. Car door closed with Keys inside locked. But Quck and Safe Service on Lockout Saved me!!

  Connie Abramski
10 years ago
The driver Scott, went well out of his way to assist us. He made what would have otherwise been a nerve racking event a bit more relaxed. The truck itself was clean and well maintained. Great Job!!!

  Kasandra Dolan
7 years ago
If I could give negative stars I would.Waited for three hours when originally told two. The. called again and was told they would be there in twenty minutes. Another hour goes by. Where are they? Apparently unavailable. Really thought we lived in the twenty first century. If it was blizzarding outside during this snowpacolypse I would understand. Come the frick on though people, communicating via Cell phones maybe? So unprofessional and unreliable.Sincerely your localKB

  Brandon Fankhauser
2 years ago
I had my car towed from incline to the Carson City pick-n-pull. Daniel was quick to arive, and was a great help making sure everything was in order.Services: Car towing, Long distance haulingServices: Car towing, Long distance hauling

  JET
7 years ago
If I could give negative stars I would! Worst towing service EVER! Took the keys from our truck and LIED saying they would pick it up that day... of course they didn't! Next day they called and said they picked up the truck.... so we Drove by again and the truck was still sitting in there!! DO NOT USE THIS COMPANY! Worst ever!!!!

  Adam Zaccone
a year ago
Ben provided some amazing insight as to how the towing process with aaa works that saved me a huge hassle!

  Mohsin Khan
3 months ago
Worst customer service ever.

  Peter Lawrence Rehage
11 years ago
Pulled me out of a ditch in the middle of the night during a blizzard. An impressive and efficient performance and I cant thank them enough. Definitely came through when I was in a pickle.

  Tim Buxton
3 years ago
I have AAA insurance but this company is the worst company ever AAA will ne looking into this company as they are liars with terrible customer service

  Peter Delapena
6 years ago
Once you call they keep you informed. Courteous, professional drivers. Very knowledgeable and helpful.

  ryan otte
a year ago
Great company and excellent and knowledgeable staff and management!! Definitely recommended!!

  Jess Mahaffey
a year ago
Terrible towing company. Lied about my towing my vehicle. Took hours after confirmation.Services: Car towing, Local hauling, BatteryServices: Car towing, Local hauling, Battery