Caliber Collision

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Stephanie Rios
a month ago
They provided great customer service and my Mercedes Benz looks like it was never in a car accident. I appreciate everything they did for it. Looks brand new! Definitely recommend to others. Dave was who I mainly communicated with. Thanks Dave!

  Che Ghods
3 weeks ago
Best experience I ve ever had at a body shop and recommend caliber collision again to anyone else. If I ever need my car fixed again I would 100% go back to them and I would actually ask for the same person that I had which was David B. he was excellent above and beyond Kept me in the loop daily with either text or calls and I thought that was great. They finish the repairs to 100% satisfaction earlier than they quoted me initially, and way faster than I thought whatever happened. Again, David B was excellent I can t stress How good he was, and made me feel comfortable throughout the entire process like I said, not only when I go back to the same body shop, I would want the same person to help me. David, thank you I appreciate it. The experience was above and beyond wonderful!

  Keith Manzano
5 months ago
They provided adequate service from beginning to the end. Giving constant updates, and reassurance about my vehicle when it went for repair. Grateful to Tory and the crew for the work they do. Bonus for Tokyo Drift music playing after I took my car back from it's repair

  Katia Morell
2 months ago
My service advisor Giovanni was very good and excellent service. I give them a 10 star review. my Chevy suburban came out brand new!.

  sheri sustin
2 days ago
Beware of horrible service. Getting my car fixed was more stressful than the accident itself. There is no communication. They are not honest. Working with Derek was like working with a used car salesman. He is very shady, unprofessional and does not communication. Only makes excuses. I went to pick up my car and it hard paint drips, door and hatch was not aligned and spots on my car. Not to mention the scratch on the back of my car that wasn't there and he tried telling me it was. Upon viewing intake pictures I proved it was not there. I refuses to take my car and he said "its the end of the month, I need you to take your car or I don't get paid" the went on about corporate blah blah. No I want my car fixed and left it. Again no communication till I had to keep calling to get answers.Now it's the 2nd time I'm going to get my car and all the things he said was normal were fixed. I then noticed my cloth seats were so dirty with greasy hand prints. They are very sloppy and now they been to send a detailer to clean the inside of my car. As I drove off my tire pressure lights came on, check engine and gas light. Which is strange cause I dropped off with a half tank of gas ( I took pics) I went to a tire shop and they added air which while replacing my tires only filled 80%!! Come on this was a horrible experience and even talking with the GM he seemed like he just didn't Carr about anything I was saying. Avoid this place and if you do go DO NOT WORK WITH DEREK. I'm leaving my review here cause ironically I didn't receive the survey I was told about after getting my car. I wonder why. Caliber collision dropped the ball on this whole repair and my insurance company has been aware.

  Dayj D
a year ago
This is the best collision shop in Las Vegas, if you re going through insurance or just looking to get repairs, this is a great place to go. The staff goes above and beyond to make sure you know exactly what parts need to be fixed, updated etas, and fixing your car to pristine condition, you won t have to worry about someone cutting corners. From the moment my Kia K5 was towed there I was kept informed by my adjuster Derek he is the absolute best, he is extremely informed, has a great attitude, keeps you updated he even washed my car again right before I left because it rained while I was doing my paperwork.The lady at the front desk has an amazing attitude explained paperwork deductible and everything so clear, all my stuff was left untouched and I had a lot of items in my car, my car was ready ahead of time and looks better than ever! :)Services: Tires, Steering & suspension repair, Painting, Body & Trim

  Alain Delpino
2 months ago
Very good service, my service advisor Giovani took very good care of my car and made it look brand new like it came out the dealership fresh and clean. I give him 10/10 stars, appreciate his work. Recommend this place.

  Esmeralda Esparza
a month ago
Best location in Las Vegas! My whole process with them was quick and easy. Antoinette was very informative and made me feel that I was in good hands. I would definitely recommend them to anyone.

  Austin Brewer
5 months ago
A wonderful example experience from beginning to end. David Biggs took care of me and he and his crew had my car back to looking almost brand new. He explained every step and process along the way, showed me a detailed review of all the repairs and stayed in constant contact with me for updates about how it was coming along. The ladies up at front who check you in and are also very professional and nice. Would recommend to anyone!Service: Body & Trim

  Blanca Carbonero
3 weeks ago
These guys are the best, in one week I got the estimate and my car fixed they kept me posted on the repair. I give them 10 stars!!!

  Dylan Kaufman
3 months ago
Derek was amazing, got my brand new 24 tundra done in a week and more importantly kept me updated every step of the way. Got me all OEM parts and has my brand new truck looking well, brand new. Appreciate you brotha and wouldn t ever think of taking my cars anywhere else if an accident happens.

  Doug P
2 weeks ago
Caliber did a fantastic job...Dave kept me informed thru out the whole process and car was ready as promised...great work...showroom new

  Katie Boyd
a month ago
Caliber Collision has worked on my BMW X5 after two unfortunate accidents both of which I was not at fault. Looks amazing every time and is always super quick with great communication.

  Tobias Mathis
4 months ago
The overall communication/service from the SA was atrocious! There were constant promises being made that were never kept. I had to keep calling to be informed on what was going on with my vehicle. I should have known that there were going to be issues when my car was a week in the hole (in terms of the repair beginning) because of miscommunication between the locations to have my car towed from N Rancho to Henderson. Additionally, the SA promised 2 dates that the car would be completed and that never happened. Also, I was told that my car would be at the location (from the tow service) by 2:00 pm on the date it was completed for pick-up. However, I literally sat in the parking lot of the N Rancho location for an hour and 15-minutes waiting for my car to arrive on the tow truck! The entire experience was awful and not what I expected from Caliber!

  Terri Hedden
3 months ago
Under promised & over delivered! We were updated daily, got our car back 2 days ahead and returned cleaner than we brought it! Great job and service!

  M F
3 months ago
I had an issue with my vehicle from Caliber Collision Anthem due to the quality of work. I went to Caliber at N Gibson to meet with the GM and Regional Manager to address the situation. Mr Robert and Mr. Hrant met with me and discussed the situation and committed to fixing the issues quickly. They were very understanding and apologetic about my previous experience with Caliber Anthem.I picked up my vehicle yesterday and I am pleased with the results. During the process, Mr. Hrant was on top of his communication about the vehicle status and progress. Also, he consulted with me about a potential change to make sure we keep the process moving forward and avoid any further delays.I absolutely recommend anyone who wants to have their vehicle repaired to take it to Caliber Gibson and meet with Mr. Hrant and his team. They provide excellent service and their quality of work is top-notch.

  DALANA MCGEGOR
3 months ago
Caliber repaired my Dads Kia optima and made her look brand new again. Huge thanks to our service advisor Jovani for keeping us informed and communicating effectively and making the process smooth from start to finish.

  David Sebastian Bach
a month ago
Efficient professional repair. Car looks brand new! Courteous respectful staff. Highly recommend to everyone.

  Tascha LeighAnn
a month ago
Very good customer service and the work on my car was completed before the initial date given.

  Jimmy Delacerda
7 months ago
Derek the appraiser was very knowledgeable,honest.Returned calls timely.Well season.An asset to this company.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Sylvia Hatton
a month ago
Best repair shop I've ever been to they cleaned my car inside and out had it done really early and they did great very professional

  Samvath Nheik
a week ago
I like that you have a tablet to do the job portable while I seat on my chair and you can do transaction thereon the spot.

  LW Cheek
5 months ago
Great bodywork, but zero customer service on minor follow-up items. Hopefully their work holds up as it's obvious getting warranty work done will be problematic.I had a few very minor follow-up items that needed addressing and Derek wasn't helpful at all. It was clear from his vantage point that the car had been delivered back to me and he was done. He definitely needs some coaching in customer service. He made a very satisfied customer totally unsatisfied for less than $150 on a $11,500 repair job. To top it off, he said that he would have the manager call me to discuss the items below. Did the manager even show the courtesy of making a simple call to me (or maybe Derek didn't even ask him to?)? That's for Caliber to figure out if they even care.To begin withIn just trying to get Derek to call me back was problematic once the car was returned to me. Plus it was aggravating to be put on hold EVERY time I tried to call Derek. Then I would be told he wasn't available. I was even told he doesn't have voicemail the receptionist can connect me to? Are you serious?Well, I finally, got ahold of Derek and was basically called a liar by him. My Lexus SUV had a $100+ lifetime warranty sunshade that disappeared from the car while in their care (or possibly by the towing company). Derek said they had cameras and it wasn't in there (maybe follow-up with the towing company storage place to see if it had accidently been left there would be an obvious first step to take? No, he gets defensive and says none of his workers drive an SUV. I wasn't accusing anyone - I presumed it was probably misplaced. From that point the other two minor items I was calling about became my problem and he was obviously not going to do anything from a customer service standpoint. He essentially called me a liar when I said the cheap plastic air pressure cap that was put back on a repaired wheel didn't match the other 3 metal ones that came on my car. Geez, mail me a replacement and be done with it. Probably costs a dollar or two, but most importantly it avoids me, the customer from having to go out and wasting my time to find a matching one or getting 4 new ones.Definitely not happy about the sunshade or the tire cap, but this was the icing on the cake. The low tire pressure indicator for the repaired tire went on a couple of days after getting the car back. Derek wouldn't even listen to that - he said there was a drastic change in temperature and that caused the tire pressure not to be proper. I bought that at first, but my tire continues leaking air every day and I have to spend time refilling it until I find time to get it fixed (no obvious punctures to the tire so maybe the valve?). This can be a safety hazard of course but it's clear Caliber doesn't take ownership for this or the other items.Fingers crossed that their original work holds up. I know the response I will get from them. Their motto is clear - bill the insurance companies for the big ticket items and move on. They don't care one bit whether you're a satisfied customer or not once you pick up your vehicle and sign off at that point.

  Guillermo Soto
a month ago
I have nothing bad to say about Caliber Collision , all good , love the customer service , everyone is so nice and professional, very helpful

  Angelica Heredia
4 months ago
this was the best experience I've ever had with a collision center. i was more than pleased with quality and service of this establishment and would recommend to anyone and everyone.

  Roshelle Mo
9 months ago
I had a great experience here. Dan kept in contact with the progress of my vehicle. Received my car before the due date. Happy they were able to get the parts needed in a timely matter. Paint was a perfect match. My car looks good as new. Services: Painting, Body & TrimServices: Painting, Body & Trim

  Kazarie Lee
6 months ago
Went in for a quote after being rear ended recently. They were unable to assist me in person and directed me to submit my request for a quote for repairs through their website. The receptionist was very patient & informative. It also appeared that they had seating available for customers.

  Yvette Frank
3 months ago
They were great from beginning to end. Made it less stressful and left you feeling secure leaving your vehicle with them

  Susan Evans
6 months ago
The best customer service, the best repairs performed making your vehicle look like brand new. Always satisfied and would highly recommend as your top of the line repair service for any vehicle need!Services: Painting, Body & TrimServices: Painting, Body & Trim

  DeBorah Little
a year ago
One of the absolute best car service experiences I have ever had. Everyone from the receptionist to the repairman was so very attentive, kind, caring, patient and excellent communicators. The repairs to my SUV happened faster than I expected and makes my SUV look new again. Thank You for the Excellent Service! I HIGHLY RECOMMEND this Caliber Collision location!Service: Body & Trim