NAPA Auto Parts - C & B Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sheila
10 months ago
I have to say this parts store was the most helpful I've ever had to deal with. The slave cylinder went out in my vintage motorhome and I was trying to replace it in the parking lot. It's really not a difficult task unless of course you have the hydraulic line from, well you know!! They had loaner tools and lots of patience with me. In the end I ended up asking for a mobile mechanic number and they had that info as well. We ended up having to buy more tools to get the job done. Thanks everyone who helped it was so busy but you were so patient!!

  Kevin Lucas
11 months ago
Richard dug through their computer's catycombs to come up with the correct small pcv elbow to get my 2004 Ford Escape back on the road. Thank you for putting in the effort for a little item.

  Brooke Miner
3 months ago
Thank you so much for having a starter for our old Suburban AND for going the extra mile to ensure it was the correct one.

  Patricia Collins
6 months ago
Had a problem with our radiator deflector on our motorhome and needed a fix ASAP so we could travel back home to Oregon. We didn't know what part we needed to fix it, but the employee, John, came out to the MH and measured the area, found the part, AND crawled under the MH to put it on for us! We can't thank him enough for going above and beyond for us!

  Matt Arnoult
2 years ago
These guys were super helpful and friendly! As a tourist in a bind, these guys were able to source a F250 FICM circuit board in Salt Lake City and have it in my hand by 9am the next day!!Their store is large and fully stocked with all the typical things you need for truck, car and motorhome. They have some RV/Trailer stuff too!

  Kathryn T
4 months ago
Very helpful, and they had the obscure part we were looking for!

  Lauren Ahart
9 months ago
My elderly parents are traveling from Vegas to Boise for the 4th of July and ended up getting a blowout. My dad was able to change the tire but they were driving on a donut. They arrived to C&B Right before 5pm and the employee was locking up and walking out. My mom begged him to help them as they were still 400 miles away from Boise and the employee advised her to come back Monday at 7:30a and he could help her because he had plans tonight. Super unprofessional and I can t believe he wouldn t take 30 minutes to help two elderly people. I m just sick about the idea of my parents having to drive 45 mph on a highway because this employee had no compassion to help them in their time of need and it was the only open tire shop for MILES. Shame on C&B and same on that employee. If anything happens to them, it s on you!!

  Trason Kogan
9 months ago
Had a check engine light come on during a vacation trip. Didn't have any of my tools. They were able to read the code and get me on my way. Thanks so much.

  Eric Rector
4 months ago
TERRIBLE parking lot. Otherwise decent selection of parts

  kellie williams
a year ago
Omg Bob and John were AMAZING we had a rv that needed a new battery, they went above and beyond and delivered the battery and brought tools! These guys ROCK! BEST SERVICE EVER!!

  C.T. Adema
a year ago
Radiator cracked 22 miles out of town. Vehicle towed to repair shop and got my four kids (two special needs) to a hotel. The shop I ordered a radiator from this NAPA, but it needed to be shipped from Salt Lake City. Was promised it would arrive by the next morning. The next morning came and no radiator. The only thing Brady (NAPA employee) was willing to do was try and order it again. He would even (or didn t think to) call the Salt Lake City distribution center to see what the issue was. Brady just made excuses and said it was the best he could do. Meanwhile I m missing work and my kids are missing critical appointments and therapies. I had to call the distribution center myself and arrange for same day transport of the radiator.

  Dave Sykes
5 years ago
Stunningly good customer service, to go with the great parts you always expect from NAPA! We placed an online order 10 minutes before they opened, and when we got there 15 minutes later, the items were sitting there waiting for us. Another customer in line had ordered an alternator for a large truck that they didn't have in stock at closing time the night before, and he was absolutely amazed that it was waiting for him when they opened at 7a.m. the next morning

  saul eduardo acevedo
2 weeks ago
Very knowledgeable personnel

  Bonnie Andreas
5 months ago
They had the product that I wanted.

  Super Wings
9 months ago
Great store, Customer service.Thanks Norma, starter works great!

  Michael Kilar
2 years ago
Had a Check Engine Light come on while driving into town. Stopped by and Nate was able to hook up the OBD2 scanner and check my error code and let me know what was going on. Big thanks to Nate!!

  Charmin Burgess
a year ago
VERY FRIENDLY STAFF, VERY HELPFUL. HUSBAND SENT ME IN TO GET TRANSMISSION FLUID, OF COURSE, COULDNT FIND IT. THE GENTLEMAN WAS VERY HELPFUL AND VERY NICE. RECOMMENDED MOST DEFINITELY....

  Patrick Tate
a year ago
I was traveling through 20 minutes till close, both headlights went out. They had them in stock, thank you so much.

  Matthew Sprague
5 years ago
This place really came through for me while staying the night in Ely. Trucks fuel filter went south they had it in stock. The next morning while replacing the filter I cracked the housing. These guys were nice enough to go out of their way to bring me the part. Super helpful. Thanks again

  Diane Hillenbrand
5 years ago
Everyone at your store was top notch!! GREAT customer service and went above and beyond to help us while we were traveling and broke down. Thank you!! If we could give you more than 5 stars, we would!!

  Randy Mullins
6 years ago
Super friendly, and informative staff. Great small town hospitality. Really can't say enough about those guys and how great they have been to our family... highly recommend!!

  Timothy Diehl
4 years ago
Very beautiful outdoorsy layout to this great auto parts store! Special orders arrive the very next morning! Knowledgeable parts pros there will get you what you need the first time. Stop by!

  Blake C
10 months ago
Poor customer service. Not willing to correct or fix the error made making the overpriced hydraulic hose!

  Steve Keller
7 months ago
Clean store. Good selection. Friendly staff.

 
9 months ago
Young Lady at the front counter was nice and helpful!Thank you

  Samuel Garcia
a year ago
They could use more employees, everytime I'm there; waiting in excess of 10 minutes just to wait for someone to decide they wanna help a customer...

  Dezaray
a year ago
A lady that works there helped me replace my windshield wipers when I wasn't able to figure it out. Thank you so very much!

  MIKE ELLIS LLC
5 years ago
I went in to see about replacement of a faulty wiper blade I purchased and was told Napa doesn't warranty all their products. So basically I was just out the money! All the while putting up with the guys smirky looks like maybe I didn't know exactly what I was doing because I am a woman. I have owned over 100 antique and collector cars, have been around and worked on cars all my life and certainly know how to put on a wiper blade! C & B Auto definitely needs some competition in this town so they can improve their game. The employees need to step into the 21st century and realize some women do know their way around an automobile! As far as I am concerned they stole the money from me plus I had to put up with the attitude, not a good way to run a business.

  Kyler Cook
5 years ago
25 years turning wrenches, and this is by far the worst parts store I've ran across. I lost a serpentine belt after my A/C compressor seized. I discovered that this store was the only part store in Ely. Lack of competition has definitely affected their customer service, and stock. I drive a very popular style and make of truck, yet they had neither the belt, nor the compressor on hand. I also needed a 3/8 - 1/2 inch drive adapter, also out of stock. End of story, I ended buying a belt that was an inch to long, and a $27 made in Taiwan POS ratchet due to their inability to keep very common items in store. If you're reading this I assume you to are broke down in Ely. Therefore you also are required to buy from here, and you have my heartfelt sympathy.

  Andreas Kiefer
4 years ago
Friendly staff and a good sorted store for a small town but they don't honor the posted opening time,They are supposed to be open at 8am but by 8:45am is still closed