Janssen Ford of York

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Justin Land
5 months ago
Dan and his team were once again amazing!This was our 7th vehicle purchase from his dealership.Each time we are very happy with the purchase and experience.Everyone at the dealership treats you like family and with utmost respect and professionalism.We would definitely recommend purchasing a vehicle from Dan and his team.

  Octavia Savage
a month ago
Janssen Ford Honest and TrustworthyTaking a moment to share my outstanding experience at this dealership.I had the pleasure of working with Mick (Sales/Finance), Grant (Finance) and Tony (General Manager).Sales From the beginning Mick was very responsive through email and over the phone. He was very polite and attentive to my requests. At every instance of entering the dealership, I was greeted by him at the door. Even the small touch of being offered something to drink was noted and appreciated. An administrative pricing error was identified and quickly resolved in a fair & honest manner.Finance Again, the small touch of being offered something to drink was noted and appreciated. Process was very easy and smooth. There was no fast talk or pressure as to why I needed to purchase any warranties/plans/add on s etc. I felt my wishes were respected and honored. I appreciate Grant for providing some details in advance for me to make an informed decision.Transparency .Mick and Grant were very knowledgeable and thorough in answering my questions throughout the entire process. I came in with a list on my laptop and these gentlemen checked off all the boxes. I am from the show me state and they showed me everything I wanted to see. The customer service the provided was top notch! Your word is your reputation. Janssen Ford stands by their word. I would definitely recommend this dealership to anyone in the market for a vehicle. As a veteran/woman of color in the market for a vehicle, I did not feel taken advantage of in any way. Thank you Mick, Grant, and Tony!

  Alyssa Henneman
2 months ago
I'm from out of town, and when I had an emergency with my Kia I called out to the Chevy dealer first, who refused to accomodate me, claiming they were too busy. I called Angie, the service manager here at Janssen and, while their service department was clearly full she took care of us right away so we could get back on the road and continue the long drive we still had ahead. She and the tech who worked on our car, Dominic, were both very knowledgeable, friendly, and helpful. They ensured that our vehicle was safe and we truly appreciate their help and professionalism.

  Alex O
5 months ago
This place really helped me out when my car broke down. Their schedule was packed full, but they still valued my safety over all else and found the time to fix my car. I live two hours away, so I truly appreciate the excellent customer support in a situation where I felt truly stranded!

  Zach Crouch
5 months ago
They were great when we purchased our 2019 F-150. Even brought our old license plates from our trade to us when we forgot them. Great customer service when having repairs and general maintenance done as well.

  Tammy Waltman
3 months ago
Mick was awesome to work with from start to finish! He listened to our musts, acknowledged our nots, and provided exactly what we asked for with seamless delivery. Thank you!

  Angela Langan
5 months ago
I got a great deal on my new Expedition! My sales person couldn t have been more helpful! I will be a lifelong Janssen customer! Highly recommend!

  Gary Muller
a month ago
Haven't had such a great experience buying a vehicle at Janssen Ford In a long time every one from this dealership was spot on no pressure would definitely buy from them in the future.Gary.

  Austin
5 months ago
I have worked with the Janssen's since 2014. They always operate in an honest straight forward manner that allows you to build a lasting relationship. They have been in the business for years and their longevity has a direct correlation with their upstanding way of doing business.

  Kate Cooley
7 months ago
Dealing with the folks at Janssen was the easiest, most professional and pleasant experience I have ever had. I never once felt like I was being taken advantage of throughout the entire process. I bought the Bronco over the phone and it was a breeze. Tony was very communicative and it felt like I had known him for years. I drove 6 hours to pick it up and it was ready when I got there. The signing papers with Mick was easy and Carter did a great job running me through the details of the Bronco and getting my bluetooth set up. I will definitely buy my next car/truck from Janssen!

  Audrey Burns Walford
2 months ago
Always great service at Janssen of York! Highly recommend. The staff is always knowledgeable and service is quick and affordable.

  Sabrina Wiemer
3 months ago
Husband and I bought both vehicles from here. Very helpful people, and up to date on services as well.

  Nachokood
11 months ago
Could not have had a better experience. As someone who was shown around the typical dealership all day by hungry salesman to end up in York Nebraska and be treated like family was a huge relief and surprise. All my questions were answered anything John didn't know he found out for me and actually got back to me about. There was never any desire or malice to steer me towards one vehicle or another or give me into something above my price point. Very knowledgeable and excellent service. I actually got a flat tire after leaving the dealership and John and his service associate came out onto the interstate and helped me figure out how to change it on my new truck. Just my luck I ran over a piece of something in a construction area right outside. They took the tire back to the dealership fixed it and then delivered it an hour away the next day instead of having me return and drive all that way myself. If you're tired of dealing with the typical dealership and the process has left a bad taste go see John. If his inventory doesn't have what you're looking for there are six other sister Ford dealerships that they can search to find the one you want. Extremely happy with my vehicle

  Dylan Wiemer
3 months ago
Janssen has always been good to our family, both sales and service.

  Amber Crouch
5 months ago
Excellent customer service. Went above and beyond when helping my husband and I purchase our 2019 F-150.

  Daniel Hoffman
3 years ago
So far so good.Got me in right away and going to replace transmission on my F350 trusting it will be done correctly....just to add it was NOT DONE CORRECTLY....they did not tighten the torque converter nuts properly had a vibration within the first 500 miles.Had to go to Dewey Ford where I bought the truck and they fixed the problem but Jensen Ford of York Nebraska accused me of trying to scam them even though the service writer of Dewey talked to them with me on the phone.I would NOT recommend Jensen Ford as a credible dealership.Very poor at best

  Peter Veldhuisen
9 months ago
My wife and I been driving Ford's for the last 32 years. I've never had any problems with my car's or Escape till now. All the Ford dealers have been great with the product and they always stand behind there product they sold us. Even if there was something wrong with the vehicle. Good service, great knowledge if something needed to be fixed. But NOT at Janssen Frod in York Nebraska.The Escape has been in there shop for over 3 times in a short period of time. For the same reason and problem. You think that it be fixed by now. WRONG...... . It's been supposedly on there computers. That is supposed to tell them what can be wrong. The last time the service manager say to us. We don't need to put on there because " I know what it is". Without even seeing the Escape. Than she told my with this is what we going to do and this is what it will cost you. By the way we call the car " THE MONEYPIT")That someone of the dealership called. Ask my wife how she like the experience at Janssen Ford. He said he was going to look in on it, and call her back. Guess he forgot to check in on it... and didn't like what he found.So much for the good name of Janssen Ford products and Janssen Ford's service and Janssen Ford's trust. I'm very disappointed and upset ( past mad and frustration) about all of this.I don't foresee that they make good on this vehicle.SignedMONEY PIT.

  Lemony Split
10 months ago
Yesterday my wife and I went down to Janssen Ford of York to purchase a vehicle for our business, the process from start to finish was effortless. When we pulled up the truck was waiting for us, Tony the GM made the buying process easy with a great price, salesman Mickey was fun an energetic and had everything ready for us and Ian in finance was prompt, and great with the paperwork, we couldn t be happier with our experience and I highly recommend them to anyone looking for a new or used vehicle.

  Rebecca Siert
a year ago
My husband and I just bought a new truck from Janssen and they were amazing! All staff were efficient and competent from our first contact over the phone and every moment after that. We are very happy with the transparency in price, communication and efficiency in paperwork, and incredibly competent, helpful, and friendly interactions. This was truly a world class experience buying from Janssen; we highly recommend them and would love to buy from them again!

  Floyd Mohr
2 weeks ago
Visit was very satisfying, they new a wasn't buying anything at that time, The sales person took the time to answer all my questions. The service I have received has also been great.

  Janet Schmeeckle
5 months ago
I was pleased with the experience I had at Janssen s. The friendly staff went above and beyond to help.

  Dustin Becker
a year ago
The guy they call a sales manager is anything but that. The sales man I was dealing with was very inexperienced but pleasant. After talking numbers this "manager" come in with an attitude. Soon as I wasn't will to pay full sticker price he just walked out. I brought my young son along for the buying experience, leaned over told him this isn't how we do business and walked out. Purchased a brand new vehicle the next week from Woodhouse after negotiating with 2.99% interest. I can't speak for all the employees but the sales manager is not worth your time

  Andrew Parra
5 months ago
The staff and vehicle selection was great and very helpful and knowledgeable.

  Maria Heapy
5 months ago
Very helpful and knowledgeable staff. I felt no pressure. Thank you!

  Derek and Elizabeth S
5 months ago
We ve always had great service at Janssen!

  James Brummond
6 years ago
Awesome experience! Che was very helpful and knowledgeable. She went the distance to find out whatever you wanted to know. We received a very fair price for our trade and the staff was very honest. We drove 3 hours one way and wouldn't have any problem doing it again later, as trying to find a dealership like this can seem rare. THANKS!

  Nathan Bell
5 months ago
Great experience with no hassle. Highly recommend!

  leonel sanchez
a year ago
Was told that having different tire sizes on my car, my transmission was going to get damaged but here is the truth. Changing tire size doesn't affect your transmission, but it does change your final drive ratio. The effect is the same as if you had changed your transmission. How much difference you have depends on how different the tires are compared to the stock tires. Larger tires will lower your final drive ratio.

  davi tong
3 years ago
Troy was very helpful and went ABOVE AND BEYOND to assist me. Any questions, he is the main guy! Also, one of the friendliest staff I have ever met. I had a great experience and I would highly recommend anyone to come to Janssen Ford.

  Cookie DeJonge
a year ago
Ray was awesome and appreciated all he did! Megan made the financial and purchase paperwork very painless!! Those two are pretty special!!