Floyd's Truck Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Gerald riggs
5 months ago
Great service excellent people inside highly recommend them. I had to fishes they fixed them reasonably priced very satisfied.

  David Bryan
10 months ago
I had a high pressure fuel pump go out recently. The parts were not in stock and needed to be ordered. Took 9 days. They charged me almost 7.00 a gallon for the fuel needed to start and prime truck, 40 gallons. After I left I realized they didn t put my passenger side fuel tank back on properly and it s not aligned with the body cut out. I now need to go back to a different freightliner to have fuel tank remounted.

  Refik Obic
a year ago
Many years ago I have had turbo on my truck replaced at this place. It was great experience. They got the part shipped overnight and I was on the road next morning. Surely appreciated that.

  CLARENCE PALMER
7 months ago
So far so good the people that work here is very professional,friendly, knowledgeable, and they listen to the situation @ hand.

  Rick Szanto
4 years ago
A coolant leak brought me here, and the excellent service brought me back. The leak was diagnosed quickly and a temporary repair was made that allowed me to get back on the road and keep my schedule. Now, I'm back here having my aging APU system re-plumbed, along with some other maintenance items. I have the greatest confidence in Derick, a highly-skilled technician, and the dealership in general. Fast, friendly service at a fair price. Highly recommended.Follow-up: Received a text from Tye, the shop manager, later in the evening asking if everything worked fine on the trip home. Another thumbs up Update a year later: I m still a big fan of this excellent shop. I limped my truck to the dealership the day a blizzard was forecast to begin at noon. Businesses in town, including Floyd s, were anticipating closing early so that their employees could get home safely. The truck was evaluated promptly and the parts were in stock. Aaron, Sam and Ashley stayed until my truck was fixed. I was back on the road while it was still safe to travel and my load remained on-schedule. They truly care about their customers.

  r trucking
a year ago
Always great service and they actually know their parts. Know what your talking about vs the deer in the headlights look! Will have them do an overhead soon and see how that goes

  Hayward Bryant Jr
4 years ago
I am usually a little Leary when it comes to Freightliner Dealerships, but Floyd s Truck center provided me an excellent experience. Trevor, one of the mechanics, proved to be a very knowledgeable mechanic. He immediately identified the issue, and executed the solution. This mechanic was not like the usuals I tend to run into. He was very nice, knowledgeable, and professional. I even tried to give him a tip, and he refused smiling and said I m just doing my job . Wow! Integrity is at this dealership! The price for repair ended up being over $100 under the quote. The pretty lady at the front desk was very kind and professional as well.

  Cool Breeze
2 years ago
Horrible customer service here! Sat all day waiting and miraculously when it was time for them to all go home. They knew everything and they just finished all 6 trucks at same time! Was told can't sleep in truck because they ordered a part and they didn't trust me not to leave. Was walked to my truck and allowed to get items out of it but under super vision of 3 employees and then they kicked out all the drivers out and left. If you don't have to stop here don't go to cheyenne. The response from owner is exactly how you are treated here. They do no wrong and everything right drivers make up lies on them. Sad and pathetic all 6 of the drivers were kicked out at at close. While staff walked to their cars.

  Craig Belveal
5 years ago
Some places go out of their way for customer service and shine through, and this team spirit is passed on to its customers. And others try but fail, only wanting to watch the clock to go home. Good luck Floyd's l will not be a return customer, your survival depends on Hwy 80 and the misfortunes of it's drivers unlucky enough to be caught in your Webb. Special thanks to Marc please keep this man he's a shining light .

  Jamaal Fleshman
4 years ago
If I could give negative stars I would. Avoid if you have any major repairs. Only good things I can stay is there clean and organized. I took my truck there for DPF problems they replaced my whole DPF system. After I left I had new and same problems with my truck that I never had before. Costing me an additional $5000 on top of the $7000 they charged me. After going to a different service center for repairs on same issues Floyd's should have fix. I was told clamps, bolts and my DPF filters were not changed. I call Floyd's with photo evidence. They denied the evidence and would not cover the repairs under warranty.

  Shawn Smith
2 years ago
Had my Truck serviced and also had a repair done there. They were quick and efficient. The only real issue I had was lack of communication. All in all that was a small issue. Great service and nice staff.

  Theresa Wilson
4 years ago
What a disappointment! Didn't do a road test to discover that our problem was the fuel filter header. Oh the fuel filter, I believe, was replaced along with our batteries by your shop. The work was done without checking with us first. Sat for 4 days and we almost lost our load. Do not recommend this chain to anyone.

  Jeff Nelson
5 years ago
I went to Floyd s because my fuel pump was leaking fuel when I first started it up in the morning and the truck was very hard to start. they had a tech check it out for $328.00 2 hrs later and gave me a parts list needed to fix it. I was loaded and could not wait around for them to do the repair. They had to order the parts. I stopped in Omaha and bought all the parts I needed to complete the repair. I had a technician back at the terminal install all the parts, then to find out I didn t need any of those parts the tech said I needed and my fuel pump was still leaking fuel. After a second inspection the technician it was leaking from back side of a gasket on the fuel pump itself, The technician even showed me exactly where was leaking from. It s kind of funny how all the drivers in the lounge had nothing good to say about this place and their ability to correctly repair or pretty much do anything a honest shop would do for a driver the shop was just there to make money. They wanted over $1,100.00 to complete the work at Floyd sNOT GOING BACK TO THIS PLACE EVER!!!

  Robert aka Bobby bottle service Mancuso
7 years ago
Fast friendly service. There office staff will make you feel at home. And there techs will take care of any problems you might have in a great time frame. The freightliner dealership in sparks told me it would take at least four days of down time to fix. Floyd's fixed my truck in 2 hours. Thank you

  John Gizzi
2 years ago
I thought the place was great. Friendly and helpful. They didn't have the part, but they checked ahead on the computer and found a store in Fargo that had it. Old fashioned service and pretty fair prices.

  Richard Park
5 years ago
The staff was friendly, they got me in sooner than i could hope for. They let me know as soon as they had the problem diagnosed, ordered the parts was in next morning and a couple of hours later i was on my way. Even though i wasnt paying the bill i didn't think it was that expensive. Once again thank you to the people of Floyds truck center.

  Scott Torino
5 years ago
It's never a good feeling to breakdown. But, if you must: hope it happens in Sidney, Nebraska. Got towed in by John who was super fast and efficient. The staff were excellent and even drove us to lunch at Margarita's. Margarita's was great too. The truck was up and running in less than 24 hours, and Floyd's friendly and fast service made a bad situation a good day anyway.

  MILG Transport Dispatch
5 years ago
Recently one of our company trucks passing through Nebraska had a mechanical issue. Floyd's Truck Center was there when we needed them. They were quick to respond and provided us with reliable service at reasonable rates. They were extremely polite and accommodating to us and they helped us out with other issues not related to our breakdown. It was refreshing to know that there are good people doing an honest days work that trucks can depend on. I highly recommend Floyd's Truck Center to both local trucks and those passing through. Floyd's your the best. Thank You,MILG Transport, Waynesboro, VA

  David Creech
6 years ago
No one likes being broke down. But if you're broke down near Sidney, NE, Floyd's would be a good shop to call to get you rolling on your way. The staff is friendly. And they have a driver lounge you can relax in until 5 pm. If you ask nicely, they might even give you a ball cap. I just wish they had a shower for drivers.

  Jou Moer
6 years ago
The people here are friendly and helpfull. Had a 12.7 Detroit in framed here. The only reason I rated 4 stars is because the job wasn't done right and the inconvenience. After picking the truck up and going down the road, I had to stop at another shop and had it fixed. Floyd backed their job and footed the bill for the fix without hesitation. 10 out of 10 for that.

  Donald Carlisle
5 years ago
This is a good company. I have only been a few times to thier different locations. One thing is consistent is the customer service. They didn't have the parts in stock that I needed, but helped me find them elsewhere and wrote down all the part numbers. Small thing but it makes it great customer service and a dedicated customer.

  Izif Addag
6 years ago
What a bunch of thieves! Had a slipping clutch. They charged me $3400 for a clutch etc. 2 months later exactly the same. Had it fixed in MS for $286. The blow by pipe was destroyed. It was 9" long. It was blowing oil into the bell housing. Only a complete incompetent could have missed it!! They basically stole $3400. Legally. They are not to be trusted, do yourself a favor and avoid them if at all possible. BEWARE !!

  HN Nguyen
6 years ago
February 20,2018 Big blizzard negative -30 below zero truck froze up and broke down... I was fortunate to be near Floyd s Truck Center, they where on point with the diagnosis and recommendations to the final repair. I highly recommend anyone who has trouble in this area to go to Floyd s. Professional, precise, and fair.Thank you all at Floyd s for your help.

  Sukhwinder Dhillon
3 years ago
Very long time waiting after two days they call me your truck ready . after 300 miles truck got again same code for DPF I tow again and go to other frightliner dealer they just updated DPF module . And put me on road

  G & T INTERNATIONAL
2 years ago
DONT USE THIS PLACESTAFF WITH VERY BAD ATTITUDE SPECIALLY ASHLEY AND CARLESDRIVER CHEC IN FRIDAY GET OUT ON TUESDAY 5 PM FOR NOX SENSOR PROBLEM AS PER TECHNICIAN STILL SAME FAULT AND CODES AFTER 200 MILES AND WHEN I CALL THEM SHE DONT WANT TO LISTEN AND HANG UP ON ME*********DONT USE THEM *******STAY AWAY **********

  Igor Botnaru
5 years ago
Great place . Friendly people and highly professional service. I had my weel seal replaced here at no time. Prices are better then over places. Something happens on the road - that should be your first location to choose.

  John Ernst
4 years ago
Had my truck towed in because of no oil pressure. They checked to see if sensor was bad but it was ok. The tech then turned off the fuel and loaded up the cylinders with air and kept turning the engine over until it locked up with spun bearings. The tech then pulled the oil pan and found that the intake tube for the oil pump had broken. They said it would cost $46,000+ to replace the engine. I had to scrap the truck and lost about $20,000 in lost revenue. After talking to other techs in other dealerships they all agreed that after testing the sensor the oil pan should have been pulled to check for the problem and some bearing caps pull to see if any bears had spun. In other words the Sidney shop destroyed the engine. There was a good chance it could have been repaired without replacing the engine.

  KH Bee
3 years ago
I don't understand all of the negative reviews, costumer service wasn't bad and they were able to get the part for my 2006 freightliner and have it fixed within 2 days, would definitely recommend.

  Connie Sloan
6 years ago
Judging by all the people on here thier reviews are the reason why I'm here. I have no heat in the truck cause the Apu alternator went out all I need is the idle program off. Being forced to sleep in a truck 17 degrees outside is horrendous dear God I hope for a miracle.... I was hoping to write another review but I guess I'm going to have to add it to my original one my issue with the APU has been resolved they turned off my idle so I can have heat these people here or totally awesome these people Rock.. I was so freaking happy I even hugged the service lady and the mechanic who took care of my truck my truck is like my baby you guys rock thank you

  Bobur Saidov
a month ago
Good service I like it