O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Riley Torkelson
8 months ago
Just passing through having difficulties with my pickup and they hooked me up! Andrew is such a stud! He even offered my dog a bowl of water since we had been traveling in high temperatures with no AC! 5 STAR CUSTOMER SERVICE

  Johnny T. Elzey
a year ago
Great place. Great service. Those two gentlemen yesterday really did a great job helping us out. From a bad battery that I purchased the day before from your competitors. I should have went to O'reilly first. My daughter and I made it Des Moines because of those two gentlemen. Thank you so much. I will be a O'reilly customer from here on out. Thanks again

  Becca Peterson
a year ago
My husband ordered a replacement daytime running bulb online for me to drive to the store and have installed. Being a disabled mother of a 12 month old we use services like this to make our lives easier and they are appreciated!I walking inside carrying my baby and told them what I was there for and if the bulb could be installed for me. The desk clerk said yes, he couldn't get the app to work with my receipt but grabbed the bulb on the screen shot my husband sent me and followed me out. He asked to to turn on the car and pop the hood which I did. And he looked at the front of the car went in for tools and came back out and got to work. After he finished he asked me to turn the car back on looked confused and had me turn the high beams on/off. Strange since it was the daytime running light that was out but ok. He declared it fixed I thanked him and he went inside. I looked to see if it was fixed and my light was still out. I get my baby and go back inside and tell him it's not working. He said he replace what we ordered and threw away my bulb which broke in the trash. I said oh great so I have to buy a second bulb now. Yes, so ok I agree because what choice do I haven and he starts installing it. As I'm buckling my baby back up I'm thinking why didn't he realize we must have ordered the wrong bulb by mistake when he had me turn on the car the first time and say something. So I go ask. He tells me He NEVER HAD ME TURN ON THE CAR BEFORE HE INSTALLED THE FIRST BULB. THAT I DIDNT TURN IT ON UNTIL AFTER HE REPLACED IT. I am paying for an extra bulb I didn't need and he is telling me I didn't do what he asked me to do. I'm imagining it all Apperently!He insisted he doesn't get anything out of selling me 2 bulbs. No but not having attention to detail and poor customer service is a good reason to gaslight me and make me out to be a dumb/crazy woman, he also told me to never order parts online because these mistakes happen. And out of his own mouth while working on my 1st bulb he told me about another woman who had told him to put her car back together she would have her husband do it. I tired benefit of doubt but never again. And I will not return.

  sabrina felber
a year ago
The staff are knowledgeable and very helpful. They don't make me feel like I don't know what I'm talking about just because I'm female. I have been treated like that at other autoparts stores.

  Lance Todd
2 years ago
O'Reilly Auto has been my primary parts store for decades. I like the prices and quality. HOWEVER, if you need engine electronic sensor parts, go to the dealership. Good people, good quality otherwise. And orders come extremely quick if something is not in stock.

  Terry Pratt
6 years ago
Great location and the employee's are very knowledgeable about the products they sell and all the free services they offer like the free services engine light diagnostics this alone can save you hundreds of dollars on repairs. They are the best here is a prime example my engine services light came on I stopped at our local Oreily's the young man on duty did the diagnosis and found one of the duel injectors was running to Rich he told me the O-2 sensor was showing a problem for that cylinder at which point he recommended that I try running a can of duel system cleaner through on my next fuel fill up and he was right on track it fixed the problem and saved me a lot of time and money as opposed to going to a dealer.

  Donna Tedesco
5 years ago
A big Thank you to Lane at O'Reillys Auto Parts for taking your time to help us with our engine problems. You took your time to run a diagnostic on our van and determine the cause of our check engine light. You also gave us help determining our next steps. We appreciate the time you took to help us out and your great customer service.

  Jennifer Lyon
4 years ago
Awesome folks here. My daughter was getting ready to come home for Thanksgiving break and her car wouldn't start. She stopped in to get her battery tested, and Brandon got her battery replaced for her right away. So grateful for him!

  Misty McDaniel Kolbjornsen
5 years ago
Sunday evening, they were just about closed, and one of the young men working (I didn't get his name) helped me with a temporary fix to a broken and dragging deflector panel so I could get home, 80 miles away. Thank you for your help and great customer service!!

  Felicity Schroeder
a year ago
We broke down on our way through Nebraska, and we needed a couple parts to get back on the road. There was a young man who helped us, he got us exactly what we needed and we were up and running within the hour.Thank you !

  Randolph Mayfield
4 years ago
Educated by the natural process of growing up with the simplicity of small town culture, my boyfriend uses O'Reilly's for their capabilities to get simple evaluations on the elements under his hood. These electronic tests help him chose products that help him with his personal auto repairs and to know whether he can make the repair or will have to refer it to his mechanic. This gives auto repair decisions back to the consumer. Very helpful indeed.

  Bambi LaPage
5 years ago
The seward branch was very helpful. I get off work at 6 am and required a part. The manager met me and let me get my part a hour early so i didn't have to drive 40 miles extra to get it. Thankyou Seward O'Reillys.

  Randy Halder
3 months ago
Desk staff helpful and knowledgeable

  William Hudson
3 years ago
Super friendly people. They will test your battery and even hook the diagnostic computer to your car and see the issues. Great team.

  Scott H
3 years ago
The store was a bit busy but I did get good assistance once someone was free to direct me to the product choices for the tool I was looking for.

  Carissa Douglas
2 years ago
Almost all the guys... except for about two of them.... that work at the store are complete idiots when it comes to any kind of questions pertaining to a vehicle... Hope you don't have any questions to ask that people that work there because their favorite thing to say when asked a question is "I don't know"

  Jigsaw John
5 years ago
Been going here for years (since it was built) this is always my first stop for anything I need. They usually always have it in hand and if not they can get it in a day. Usually my first and only stop.

  Matthew French
3 years ago
They have a great selection of automotive parts and accessories and very fast shipment of parts if they don't have it in stock

  Rich Schultz
2 years ago
O'Reilly's great place for all your auto parts. Very helpfulFreindly, polite.

  Salvador Galaviz
3 years ago
Great group of people, Reminded me of home... Friendly and knowledgeable. The lil lady was hot too. Thank you guys!!!

  Angela Lindberg-Livingston
5 years ago
Lane was very pleasant and happy to help. He got us back on the road and made our morning!

  Shane Grant
5 years ago
Much better than it used to be. My parts have been correct under the current manager. Well done.

  Leslie Wilson
4 years ago
I have been a customer since 1989 and been at the Springfield Auto show every year since.Every where we go everyone is kind to me and the little women.Wounder people.

  Rene' Chandler
2 years ago
In the middle of assisting me, the clerk left without saying a word, to answer the phone and help the customer on the phone when there was another employee present.

  Christopher Hofpar
a year ago
Had the parts on hand and also had great knowledge about the project.

  Elizabeth Sheehan
2 years ago
Everyone was very nice and helped us get what we needed!

  Papagixxer2018! r
2 years ago
Had the part I need a ride on hand and the battery recommend them

  Jenny P
4 years ago
They are really great and helpful when we come in!! Great shop!

  memes are art
6 years ago
Always friendly service, and they always help me find what I need.

  Chet Hill
3 years ago
Great friendly atmosphere, service and knowledgeable!