NAPA Auto Parts - Mill Creek Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  silas2v2 Zz
5 months ago
Staff is observant to customers helpful knowledgeable and friendly

  Sumo Polka
6 years ago
I'm from out of town but bought a boat in the Louisville area. Trailer lights did not work and I needed some stuff to fix. They had what I needed. These guys were super nice and even loaned me some electrical tools to do the fix out in their parking lot. Beautiful store. Wish they were closer to me as I would be a loyal customer.

  Jack Plog
2 years ago
Absolutely terrible customer service. Went there at 2:30 on a Saturday to have two napa commercial batteries replaced under warranty because they went bad. I believe i talked to the owner and he refused to do a load test on them because he did not believe they were fully charged. He said he needed to charge them for eight hours each then load test them before he could warranty them. No other shop nor parts store will say that. I asked if he would like to come out and check the voltage on the batteries to see if they were charged or not and told me he didnt feel like it because it was towards the end of the day. I asked if I supplied a load test receipt showing they were bad if he would accept that and he said nope. All around horrible customer service. I will never recommend this place and i would rather sit stranded than purchase a part from them.

  Steve Sharp
a year ago
Most everything there is ok . In my opinion their batteries are not. I bought 6 East Penn Deka gel batteries at around 275.00 each for the golf cart that they collected from various other Napa stores, they seemed sub prime from the start but I was assured they were fine . After having them tested at a golf cart dealer their estimation was that some of the batteries were most likely old. They intimated that it was the environment of the garage that caused it even though I was replacing 7 year old batteries from the same garage.Then in (not one of my brightest moments) I bought another battery for the Corvette and at the manager s recommendation a NAPA battery tender; 9 months later it s dead and they won t honor the warranty at all, not replacement, reimbursement, partial reimbursement, nothing.. even wrote warranty void on the battery which I am bringing in as the core for the new battery I bought elsewhere, it came with a 3 year unconditional replacement no questions asked, no problems guarantee; so to condense, in my opinion, if you want good treatment, and a warranty they actually stand behind you should shop elsewhere..!!

  Stacy Meisinger
5 months ago
Great people. Have the parts you need

  Tony Sandoval (Big Bear)
3 years ago
Had my truck battery die in Louisville. Looked up nearest auto parts store and found them closest.Called and the person that answered was very helpful and was able to get me a new battery and the tools I needed to change it out (I left my tools somewhere else, long story).Was able to pay for everything over the phone and they delivered it all to my location quickly.They are a great example of why I prefer NAPA stores.

  Fuzzy's Phone
3 years ago
Wow! Kevin and his crew, stock better for our local market area, than the Omaha warehouse. This is hands down one on the best Napa stores in a multiple state area.

  Jerald Rohde
4 years ago
Excellent, I need a metric bolt. I didn't know size. I needed to take bolt out to parking lot and fit it into my starter after 3 test fits. we found the right metric bolt. The new bolt, some 242 thread locker. All in stock. I am on my way back to Houston, TX for my last load to move back to Nebraska. Thank You!!!

  Robert Coonts
a month ago
Great Service and Great People...

  William Muff
4 years ago
I've been using these guys for several years now. They are great guys and you can always ask questions and know you are getting reliable answers. Very good prices as well.

  Chris Giddens
2 years ago
Love this place. The people are really knowledgeable! They all seem to actually have mechanical knowledgeable. Way better then the competition.

  Patrick Mccormick
6 years ago
The gentlemen at this location have always been of the upmost help whether it's locating a difficult part or comparing the best prices they are always honest helpful and make me laugh.

  Pyroman
4 years ago
Been dealing with Kevin for close to 40 years. Never an issue always friendly, staff also and knowledgable. Real motorheads.

  John Gordon
3 years ago
What a great store and great group of guys! Unbeatable customer service! Always helpful.

  Alex H
10 months ago
Absolutely most knowledgeable staff around.

  Courtney Thompson
a year ago
my dad and i were literally in & out. the person who helped us knew exactly what we needed and where the item was.

  Lanny Ropers
4 years ago
I didn't get the part I wanted but I've always had great service!

  Mark E
6 years ago
Excellent service. Large amount of parts in stock and even more available quickly!

  Kimberly J Clark
5 years ago
Kevin Hall, the owner of this Napa is committed to quality & service!Call him up or stop in with any questions...he will know the answer or direct you the answer!

  DJ Lugnut
a year ago
Connor is good parts personThe store is great

  Daniel Barker
3 years ago
Always helpful and very polite. My go-to parts shop.

  Barry Gottsch
6 years ago
Best parts store you will ever find. I drive past 4 others to go to Mill Creek auto parts

  Brock LaFontaine
4 years ago
Had a great time working there the boss is a great man

  Shane Hill
6 years ago
Service was slow, but they were knowledgeable.

  Robert Galaviz
5 years ago
They had all the filters,2 air,2 fuel, and oil filter for my Miller welding machine.

  Frank Mascarello
5 years ago
Bueatiful new store. Not crazy about the new location. Kind of out of the way now.

  Doug Frahm
3 years ago
Horrible customer service! This manager should not be allowed to talk to customers. Very rude!

  Dave Wedekind
5 years ago
Very knowledgeable, friendly, fair prices, very helpful

  Gregory Kreutzer
7 years ago
Great guys. Always have what you need!

  Matthew Clark
3 years ago
Very nice and knowledgeable staff very helpful