Tuffy Tire & Auto Service Center
4.6 (141)
1525 Pine Lake Rd, Lincoln, NE 68512
(402) 421-1900
tuffylincoln.com
Claimed
Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Susan Alleman
2 months ago
I would recommend Tuffy's to everyone! The owner connected with me as a person, heard my story and helped me navigate successfully through my car situation. This humanized customer service is exceptional and not what I experience with other mechanic shops. Thank you, Brad, for your exceptional service. My car was ready ahead of time and is running great!
Ashley Hanson
a week ago
I ve taken my cars in for oil changes and always had amazing service. This time my teenage daughter s car needed work done. As a single mom, money is tight. I knew up front it would be expensive but I knew they would be honest about what needed done. Brad gave me quotes for numerous things. I got the two major things fixed for now. Not even an hour later, a hose malfunctioned and my daughter s car started leaking coolant like crazy. I called Tuffys, Brad looked at it and Tuffys got it fixed as soon as possible at no charge (thank god bc I had just spent $986 there). So thank you Tuffy s for always being honest, helpful and always having great customer service!
Zo� Shriner
5 months ago
I was treated with incredible kindness and service here. I dropped into Tuffy unannounced when I had a surprise problem on my way home from a trip. My car was taken in and repaired immediately even though they were busy and could have easily turned me away. Thank you so much, you run a fantastic business.
Timothy Burdick
3 months ago
My car had very low tire pressure and everywhere else's air machine was frozen. They were kind enough to personally air my tires for free. Very kind and helpful people!
Nicholas Yochheim
a year ago
I have taken my car here for the past 4 years. Every time, I have never been shorted in customer service, and friendlieness. The store manager is amazing with communication. Brad, who is noticeably at the front and tech, consistantly has great options, ideas, and insight in how your vehicle should be fixed.Here, you will not get random charges on things, and services you didn't bring your car in to begin with. They will fix what you ask specifically, and will honor their warranties if something they replaced fails shortly after service.One more thing to add is the patience, understanding, and the benefit of the doubt these people give not only to you as a customer, but as a person. 100% in managing, and working with their patrons.Thank you Tuffy in Lincoln
Ari Addonexus
11 months ago
Went in to get a couple of new issues checked out with my 2018 Impala, and I was pleased with how things are handled at this location. Everyone I spoke to was friendly and knowledgeable, and I was taken in without an appointment or wait time, which was incredibly helpful to my situation. It's also worth noting the staff was very forward about everything they were doing, and what they were ascertaining as far as issues, and were also willing to point out everything visually as well as offer advice that could save money on my end. This was my first time coming to this location, but it won't be the last. Thank you, guys
Renee Arends
2 years ago
The Staff at this location consistently provide awesome Customer Service! I was able to make an appointment and get in the next business day. Several other places quoted me 4-5 times higher than Tuffy's or said they didn't have the equipment do the headlight installation on my Jeep. They were on time with my appointment and I was in / out in no time.Service: General repairs & maintenance
Lon Hunt
4 months ago
Been bringing my cars to Brad and Tuffy crew for years. Honest and trustworthy.
Deborah White
8 years ago
I have been going to Tuffy for several years and their service is exceptional. They have worked on all 3 of my cars from fixing problems to helping me find a great deal on new tires (and installing them) to oil changes. They are always honest and I always trust them. On top of doing exceptional work, Rick and Stacey are just great guys. They are honest, nice and super helpful. They have worked on my Mom's car and helped her out when she really needed her car fixed. My daughter's artwork hangs in Rick's office. We are moving to Colorado and I know it will be difficult if not impossible to ever find a place where they do such great work at fair prices and have such wonderful customer service. You will never find a better place to have your car serviced - these guys are simply the best. Plus, they are really nice guys. An amazing find in Lincoln Nebraska.
Wayne Boesiger
5 years ago
Tuffy's has always been honest, great to work with & reasonable with their prices. They get to know you as a person and will not push repairs on you if it's not in your best interest. I've experienced this twice with them recently.All of their mechanics are top notch & honest. It's a locally owned franchise, so they are truly part of our community. Our family is so glad that we have them to take care of our cars for us.
Jennifer Shanahan
6 years ago
Absolutely fantastic service. Rick is personable and kind and his team did a great job fixing my Subaru in a timely fashion. If you're looking for a respectable place to have your vehicle worked on, Tuffy's is the place to go! If only there was an option to leave more stars...!
Joelle T
3 years ago
The employees only put on their masks if they're directly talking to you, otherwise they are not worn, even when other people are in the waiting area. Due to this fact, I decided to take a walk while my oil change and transmission fluid flush were being done rather than wait in the building. I was told it would take an hour to an hour and a half. After my hour and a half walk, my car was still not done. I attempted to enter the building and ask about it, but I was not acknowledged at all, nor did the man behind the desk bother to put on his mask. I then went and waited outside the building for another two hours in the cold since clearly no precautions were being taken inside. At this point, it had been three and a half hours since I dropped my car off. I finally went back inside to ask when my car would be ready, and was told they had to order the transmission fluid for my car and were waiting on it to arrive. Nobody had communicated to me that there would be a significant time delay. Had I known that my car would end up taking a total of five hours instead of the estimated one hour, I would have asked to reschedule the transmission flush for another day. I ended up missing work and had to call another family member to leave work early to come pick me up because I had been waiting outside in the cold for so long. Unfortunately, simply communicating to me this time delay would have changed this poor outcome. This situation also would have been improved if employees were actually wearing masks and I could have felt safe waiting inside.Services: Transmission, Oil change
Ashley Pria Janssen
7 years ago
I went to Tuffy to get an oil change and maintenance inspection to avoid any costly repairs in the near future as I am purchasing a home. They did a wonderful job suggesting options for preventative maintenance. Rick even did a little research on my specific vehicle to show when and what repairs are suggested to be made. I received a through oil change, brake inspection, transmission flush, and two tires. I felt as if they were really honest with me about what was necessary to help keep my costs low, and keep my vehicle going strong! Thanks again!
Megan Conway
7 years ago
The only shop in town that I trust my vehicles with! Rick, Stacey and all the mechanics do an incredible job and always make sure you're well taken care of. They will go the extra mile to give you the best options, save you money and make sure you understand everything. They genuinely care about their customers, and that can be hard to find these days! I can not thank them enough for everything they've done for me over the years. Highly recommend!
brittany perlaki
3 years ago
I had such a great experience here! I am a new grad on a budget with a huge list of fixes my car would benefit from. Brad invested his time in discussing all of my options and helping me weigh out the pros and cons of fixing each. He never made me feel like an inconvenience or rushed me and explained everything in simple terms a non-car person like myself could understand. Tuffy gave me a loaner car while my car was being worked on free of charge, and the nice guy at the register (I didn't get his name :( ) gave me a $30 coupon without me asking when I came to pick my car up. Mike did an awesome job with my Subaru; he was prompt and thorough and had my car back to me within 24 hours. Car fixes suck and are expensive any way you slice it, but if you have to get work done, I would definitely recommend this place!
Tracey Ruiz
9 years ago
Rick Hein & his staff are attentive to detail and most importantly, HONEST! I trust Rick to do a good job and do it right the first time. I would recommend him to anyone who wants a job done right and at a fair price. I recommend Rick and his Tuffy Auto Service to all of my friends and anyone looking for an honest place to take a vehicle for repairs. Keep up the great work and help spread the word about this guy and his staff! They are awesome!
Meghan Swindlehurst
2 years ago
Tuffey was the first auto place we tried going to after we moved here, and now we won t go anywhere else! Our experiences with them have always been exceptional! The employees are always very accommodating and kind, and their prices are affordable. They don t push any repairs or maintenance tasks on you that you don t need, and they get the job done in a timely manner. Would recommend them to anyone looking for a new auto shop.
Carly Runestad
9 years ago
Rick and his staff are AMAZING! I can t tell you the number of times they have fixed our cars for free when it s turned out to just be a simple issue. They are generous, kind, provide quick service and are always friendly and courteous to customers. I would highly recommend this Tuffy s to everyone! You can trust them completely and won t be disappointed in their work or their customer service!
Jenny Tran
3 years ago
One of the best repair shops I have ever been to, Brad was such a great help throughout the entire process. They are straight up with their prices, put out QUALITY work, and their customer service is amazing.I bought a Mercedes vehicle from Mercedes-Omaha, so I usually do my repairs there. Since the day I've walked off the lot with the keys, I've had numerous problems with my car. Recently, I've had trouble with starting my car and I knew it had to be because of my battery. I called Mercedes and they left me on hold for 30+ minutes and I ended leaving a voicemail just to schedule an appointment. They have a history of doing this btw. I was fed up and found the closest place near my apartment. After a couple seconds of dialing Tuffy's, I was on the phone with Brad and got my battery replaced within a couple of days. At the dealership, I probably would've gotten charged upwards of $800 for a battery change. At Tuffy's, they charged me $360. I was shocked beyond belief.All I can say is that they go above and beyond to help their customers. I've been to a handful of repair shops, but at Tuffy's I knew I was being taken care of. Not only because of the honest pricing, but also because they really do care about their customers.Thank you to Brad and all the staff at Tuffy's Repair, seriously you guys are amazing!Service: Battery
micah spilker
7 years ago
Awesome service on a Saturday. Need my tire patched and finally made it to Tuffy after a stop at the dealership and another tire shop in the area. I was very pleased with the quality of service. The shop guys were busy so the owner took the time to come out to the garage and help me out. Will be returning and recommending this shop whenever given the chance. Thanks for the speedy service and reasonable price!!!
Crystal Day
2 years ago
Took my daughter's vehicle in for a diagnostic. Her battery light had come on and given her issues. They couldn't replicate the problem, or find anything that would cause the battery light to come on. They didn't want to replace anything w/o knowing what was causing the issue. Makes complete sense. They didn't even charge us for their time trying to troubleshoot the issue. Her car hasn't had an issue since. But if it happens again, I'll be happy to take it back and let them do the repair. I've taken my vehicle for repair in the past.
BULLETPROOFtigers
9 years ago
I have been going to Tuffys for a little over 2 years now after being recommended by a family member. I have always had a great experience with them. Stacy and his team are very knowledgeable and don t try to nickel and dime you. They re always quick to diagnose and resolve the problem and their prices are fair. I really appreciate the fact that they always stand behind their work which isn t always the case with auto shops. Thank you Tuffys for always doing a great job!-Scott A.
Celina Beatty
5 years ago
I had a wonderful experience!! I went in to get my brakes checked which is something they do for free. I greatly appreciated their honesty when they informed me that my brakes are plenty good. The staff members were friendly, professional, extremely knowledgeable, and of the utmost integrity. Thank you Tuffy's. We will definitely be back!!
Simone Konfrst
4 years ago
I called one morning about a piece of undercarriage that was hanging down. They said it was a busy day, but they would be able to fit me in. Once I got there after work they looked at my car and fixed it within 10 minutes. They ended up fixing it for free and I am so thankful! The staff was excellent, caring, and fast moving. I would highly recommend Tuffy!
Georgia Miller
7 years ago
My experience was all good, no negatives. Needed a routine oil change and service. I also had a headlight out but there were complications and I needed an entire headlamp assembly. They found a used one at considerably lower price than the dealer and had it sent overnight. They did manage to temporarily insert the bulb so I would have a light in order to drive after dark. Everyone was very pleasant. I definitely will go there again for my automotive and tire needs. Their waiting area was clean and from what I could tell the shop was clean as well.
Eric Loos
2 years ago
I have never in my life received the quality of service that I received at this Tuffy location. While on a 2,000+ mile move from Utah to Virginia we heard a metal on metal rattling sound coming from underneath our RAV4. We were unsure if we were going to be able to find a place open as late as it was on a Saturday. Brad and his team were willing to stay open after hours to help diagnose the issue and resolve the problem.While it turned out that the noise we heard wasn't anything serious, we were put at ease because of the professional treatment we received. If you are located in the Lincoln, NE area and you need your car serviced, this is the place to go. You are doing yourself a huge disservice if you choose a different establishment. I honestly cannot say enough good things about these guys.
Kim Pine
7 years ago
This is literally the best Auto Service Center in Lincoln, Ne. I've had my shocks and brakes worked at this location and I'm glad I made the right choice. I will forever be a lifelong customer here as long as I always live in Nebraska. If you need real auto work on your vehicle please don't hesitate to contact Tuffys. Best customer service I have experienced inside the front office. Thank You
Ashley Carr
9 years ago
Stacey and Rick at Tuffy's took customer service to the next level. They offered to give me a ride to the mall so I could enjoy a coffee while I wait for my car to be looked at. I was blown away. They communicated realistic times of when it'll be finished, and even offered to show/explain exactly what was going on.They fixed my car with high integrity and provided excellent service.I highly recommend this place!
Monica Mayer
10 years ago
We have been taking our cars to Tuffy's on 15th and Pine Lake since we moved to Lincoln 6 years ago. Their quality, prices and honesty keep us coming back. Today I took my car in to have a flat tire fixed and the tires aligned. I was pleasantly surprised when they called and said it didn't need to be aligned. They could have "aligned" them anyway, I would have never known the difference. I was expecting to pay around $100 and instead only paid $25. Rick's honesty and integrity has earned my trust and obviously my business.
Adem Talundzi
6 years ago
Absolutely outstanding customer service combined with honest work and fair prices will keep me coming back for a long time. Understood that I ll be trading in my current vehicle within the next few months and only wanted the major work done. Even ran late to pick up my vehicle and Rick stayed late as he knew my work schedule is very busy. It s been a phenomal experience working with this shop every single time! Would recommend to anyone!