Masters True Value

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ernie Porter
5 months ago
I was welcomed when I entered. They assisted me with my purchase and I was thanked.

  Katie McClemens
8 months ago
Bad customer service, shady dealings. We took a commercial-grade chainsaw to this store in March. For months they said they were still working on it. By august they started to not return phone calls and denied having the chainsaw at all when we did get ahold of someone. They only found it after law enforcement got involved. And then they tried to charge us $60.00 to get it back. We refused to pay they hadn t even replaced the chain. Go to Ace or anywhere else. We ll never set foot in Tru Value again.

  Shawn Sexson
3 months ago
Great people always helpful and very knowledgeable

  Alisha Sobotka
2 months ago
Great place with awesome no hassle service!

  Bree J
a year ago
There seems to be many happy customers on the reviews but I am not one of them. Bad customer service as if these guys had no clue of prices or manners. I had to keep pressing for the darn price of an item. They both stared at each and said "I don't know" plus the item had no bar code or no tag so I think they were guessing the price anyway. They both didn't smile or even want to sell me the item. One finally said it's around $100. I walked out.

  Zack Thumann
11 months ago
I have no idea if it's just me, but I swear, every single time I come in or call yall with even a simple question, I get nothing but attitude in response. Or a smug look, etc. You get it. The atmosphere is horrific. Staff and management needs a reality check, most definitely.

  Lesley Scribner
7 months ago
I was able to get the items I needed on behalf of my friend ~ clean & organized store! A little expensive but helpful staff.

  Ben Burklund
a year ago
Great hardware store. Can get in and out in 5 min or less with what you need. Way faster than going to a big box mart and burning up a whole hour.

  Audrey Thomas
2 years ago
Staff is super helpful and very knowledgeable... We have not had a let down about any of our visit there, we've taken in a few different parts and they have always been willing to help us out... Small town values!!

  Traci McKeon
a year ago
The best little hometown hardware store around! The helpful staff is my favorite part. Thanks Andy and all your employees for making every stop a pleasure!

  Jedd Pesek
2 years ago
I called looking for a drive belt. Shawn hung up on me the first time and then when I called back he kept telling me they didn't have the part even though I hadn't told him what I was looking for and proceeded to be arrogant and rash..... I don't know if he's overworked or just underachieving but I would take a deeper look into this. I was denied access to the manager so I had to find the owner online but have no way of contacting him directly for the issue.

  Floyd Lee
2 years ago
Nice staff and always eager to help but give 4 stars because they lack fundamental stock items necessary to accomplish small household projects.

  Joseph Lian Hua Hopkins
a year ago
The best knowledge of all the stores in town bar none. They know how to help people right out of the gate. Very professional.

  Barb Richardson
3 years ago
Employees are very helpful. They are respectful. They have everything you could possibly think you want or need. I like there gift shop and flowers. Reasonably priced

  David Reitzer
a year ago
Really hope you like to pay good money for cheap chinese junk. bought some fasteners that were supposed to expand when you screw them in. they stripped out the screw before expanding.

  Colin A Watley
6 years ago
Andy is very patient and helpful, he got me everything I needed to finish the project with one trip to the store! They also have great selection of Husqvarna power tools.

  Walter Labrie
3 years ago
Little upset. Dropped off a chain for a chainsaw to be sharpened they said it will be a few days. 8 Days Later my wife called they said they're working on it right now. Which was a lie. Another seven days goes by still not done. Called about this morning and they were rushing to get me off the phone. Poor poor poor

  Ashley Castro
6 months ago
Horrible customer service, make it seem like they don t want to sell product to customers with their attitude.

  Paul Motes
a year ago
They always seem to have whatever we're looking for. Great customer service.

  Debbie Pittz
a year ago
They always have what we need. Friendly service

  Chris Reyes
a year ago
Walked in to a friendly helper,took to what I looking for. Great experience

  Shannon Swift
2 years ago
This is my favorite local hardware store! Andy and staff are professional, knowledgeable, and can help you out with any project you have.

  Thomas Hagg
2 years ago
Always a great place they have need you cant find elsewhere good people.

  erika vanderlinde
4 years ago
Nice small store. Great for quick shopping. Staff always available to answer questions

  The Parkeys
2 years ago
Friendly and great prices. Love the small town vibe

  Jason McClellan
2 years ago
Went all over town looking for a 1\4amp fuse and they had it on hand. Will go back for sure.

  Nathan White
5 months ago
Very helpful staff

  Victoria Ponder
2 years ago
Has just what you need and even DeWalt drills made in the USA even!!!! better than china!

  Calvin Roberts
2 years ago
Usually have whatever it is that I'm looking for. Friendly, knowledgeable sales help

  Joan Brown
2 years ago
Love this store. Always so helpful!